Capital One – Page 24

My PPP loan funded on June 8th on June 1st I called Capital One bank and told them I was expecting the PPP deposit from ready Capital my lender and ask them if there would be any issue if it was deposited into my personal checking account I was told by a supervisor it would not be an issue to go ahead to deposit so the deposit gets done two days later on June 10 my account is frozen because of the PPP loan they said it went to their fraud department so I called the fraud department they wanted copies of my 2019 tax return and my the name of my company and bank statements which I'd already given to SBA and ready capital but my loan was based off my 20/20 tax return not my 2019 so I advised them of that and sent them my 2020 tax return and my SBA loan approval contract that I signed and answered their question I told him it was a sole proprietorship and I followed all the guidelines and got my loan I took me 3 months to get get the loan and they said okay well thank you answered all of our questions left me with the impression that the funds were going to be put back into my account that was 4 days ago and we have no funds accounts are still locked and then they went away for the weekend it was closed down left my friends still locked and I have no recourse I don't know what else I can do they have all the all the power if they mention the word fraud legally they can take the funds I've called I've sent them every document requested and still nothing this is the worst bank I've ever dealt with in my life I've written letters to the president I have done everything that they've asked I've called the SBA I called Ready Capital to see if they were the ones who ordered the investigation and neither one of them ordered anything this is all done on Capital One own mission which they have done to thousands of others of other people I found out after the fact going online and reading what they have done to so many small businesses sole proprietorships they feel if they think it's fraud then that's it game over they can't get away with this this is unbelievable everything I did was above board legit and I'm not backing down I know I'm right they can't do anything I follow the guidelines if they don't like the way the PPE loans were set up with too damn bad it wasn't their decision to make

After dealing with cvid situation and other financial hardships, as a customer for over 12 years, asked for a lower interest rate on our 2 cards. Was told they could do nothing for us...each card 21 & 22%. Our credit rates are in the upper 700's, have ALWAYS paid on time. This is highway robbery! We have finally wised up to not use them anymore once we finally do get them paid off. Thanks for nothing...no help during unemployment and difficulties. Not even a temporary lower rate for 9 months or so to help stabilize...nothing. WOW #angryloyalcustomers

On April 1st 2021 I booked a flight through the Capital One Ventura Visa rewards program. They entered my name wrong. Today I have spent 4.5 hours on hold with [protected] so far trying to:
1. Get the booking under the proper names
2. Reserve specific seats
3. Pay for 1 checked bag.
After 1.5 hours I was able to get hold of someone, who told me "oh - you need to talk to a different branch. I have since spent another 3 hours on hold.
Is this REALLY the kind of customer service I can expect with Capitol One?
PLEASE call me back or answer my call! I am on my mobile phone at [protected], and have currently been on hold for 4 hours and 32 minutes...
John Pinkerton

Hands down, THE WORST experience. I make a ton of money, but never used credit because I was raised to pay cash. So I don't have BAD credit, I just have NO credit. I was advised to open a secured credit card via Credit Karma and opened a Capital One account with $250 secured. I added my netflix, dropbox, spotify, etc. and paid the dang thing off. Next thing I know, my credit score DROPPED 35 points! Yes, dropped! I finally after years of working on it got to the "good" score, and these bozos effed it up in one month. RUN away from this awful company. I was in tears, most horrific experience. Ugh, I feel sick writing this. I'm a senior content manager at Microsoft and make $200K a year. Ridiculous and humiliating experience.

Never received any Bill in the Mail.
May1/21 Costco Annual Fee applied to my Card without my knowledge.
June 10/21 Attempted to get Gas at Costco. Card DECLINED. ?
Called Capital One June 10/21 ...& told my card was declined because I had an outstanding balance of $67.90 + interest of $1.35
Was NEVER Told that by agent that the outstanding balance was for the Costco Yearly Membership... but ONLY that I had an outstanding Balance.
I always pay the Costco Capital One Bill the same day I use the card, which is why an outstanding balance did not make sense to me.
Also told that my Card was declined, because THEIR system automatically declines a card if a payment was Not made, even on a $0 Balance account.

I tried to book flights using my points on a upcoming trip. when my travel dates changed unexpectedly, I tried going back into the system to change my return trip date. The system wouldn't allow me to change my trip date. I attempted to contact capital one directly through their customer service. After waiting on hold for an hour and forty five minutes, I gave up and went to run some errands thinking that the system was just over loaded. I ended up canceling the entire trip, and would start over, rebooking the whole trip later in the day. still couldn't book the trip I wanted, and couldn't retrieve my credits. So again, I called capital one, and after waiting on hold for 45 minutes, I finally got to speak to a booking agent. I was then informed that I had to talk to a travel specialist. she then transferred me to a so called travel specialist, where I waited on hold for another hour and 45 minutes. Seeing no end in sight, I finally gave up, and had to book my trip with another capitol one link, but had to pay for the trip instead of being able to use my credits. If capital one were to invest as much money in their customer service, as they do in their commercials, then maybe you might a company worth doing business with. I have never, ever, had to deal with a company, who's customer service, is as bad as yours, except maybe AT&T, BUT AT LEAST THEY ANSWERED THEIR PHONE. Will never recommend your company to anyone, period.

Paul Arceneaux Jr

Claim # 210529CL00138

I filed a claim for unauthorized transactions on my account and it was denied. The total amount stolen was 4, 767.00$. It was my child's mother who does not live with me
And I would never give her my card. She stole it. She first went to a different bank ATM (not a capital one) and tried to withdraw 2, 000$ but she put in the wrong PIN number because she didn't know it. Then she went to a capital one atm and got denied a few more times before she figured out my pin. She withdrew the max amount which was 800$ then immediately withdrew another 800$ then immediately withdrew another 400$ which was the max amount she could withdraw from a atm. Then she went to a bestbuy and spend $2123.00. Then went to a Walmart and spent around 500$. She made a couple more purchases after that totaling $4767.00. When they denied my claim I asked them to send me video footage from the capital one ATM and they would not. This is insane. She stole almost 5, 000$ from me and this is complete fraud and capital one has no way on earth to make
A claim saying that this was legitimate however they are saying the transactions are legitimate and not fraud. Thanks a lot if you can help get this resolved. I will contact a lawyer if you cannot help me resolve this. Thanks in advance.

Paul Arceneaux Jr
[protected]
[protected]@yahoo.com

After receiving my card I did not get a bill in the mail for 5 months. That was when I discovered unauthorized charges. I went through over a month of calls back and forth with fraud. 1 person would tell me it was taken care of the last person I talked to said I waited too long to report the charges. The others said it would be fixed. I only used the card for one site. Now I get a call from fraud saying that I owed the entire amount over 800$ Never will I deal with this company again.

I do not receive the text message and the NFC is a joke. Why can't the app just call with the verification code, like the website does? Just...plain... annoyingly...STUPID!

Thank you.

I bought mobile telephone which capital one shopping approve it from wish.com which was total price was with shipping and taxes $137.00 but they (wish.com) send the receipt total over $180 dollars. I right away sent reply to cancel that order. It is froud. I talk to my credit card company they told me that it is still processing. wish.com did not cancel my order. What is this? . IS capital one shopping part of scam with wish.com?

In April I paid $75.00 on my account on time. I was short $4.oo because I had not yet received my bill and did not want to be late. If you check your records you will find I have never missed a payment nor have I been late.

I received a phone call stating I owed $138.00. I was dismayed because I had not missed a payment. Told I had a late charge. This was untrue. I spoke with a man at a later date and explained what had happened and he indicated he would take care of it. I was unable to stay on the line and requested he call me back or e-mail me to let me know It was taken care of. No response.

I had various calls from Capitol One at inconvenient times as I am retired a sleep late so I hung up.. One time I requested a call from a supervisor and got no response again.

My April payment was $100.00 to compensate for the $4.00 I was sghort previously.

I am writing to say that I refuse to pay the first late fee as I was not late only short by $4.00.

Then my current bill arrived stating I owe $170.00. I am now irate and call again requesting a supervisor. This lady was quite nice but said she could not help me because my birthdate was incorrect and sent me to fraud and security. I was hung up on prior to speaking to anyone.

Then I called back and spoke with another representative and he tells me my birthdate is fine and indicated it may have been updated. Seems to me both these people were
putting me off. He did delete the last late charge of $39.00 but said I still had to pay the $170.00. He also indicated he was unable to take care of the first charge and was unable to put me in contact with someone who could take care of this.
Suggested I file a complaint which I am doing.

Of course, I am refusing to pay this amount because it is not justified. Part of that refusal is the first late charge of $39.00. I will pay $92.00 which is the amount I should be paying this month.

I am hoping this can be taken care of so things get back on the correct track. If not, I have other resources I will contact regarding your company.

My name is Patricia Cooley, date of birth is 5/19/41, Credit card number ends in 2776.. I would appreciate a phone call in regard to this. [protected]

I have been trying for almost a year to get disputed charges removed from my account. In May of 2020, I tried to order a pair of Ariat boots and shoes online. I put my credit card info in and got error message, oops something went wrong, try again. So I put in my info again and got the same error message so I closed the window out and moved on. Then, I got my statement showing two charges of $62.83 to a Reliablekind. What a surprise when I thought I had backed out of it. So here we are a year later and many phone calls later, I am still trying to get this resolved. Today I spoke with 6 different people, two who either hung up on me or their call was lost. And now, a year later, I am being told I need to provide documentation. I have no documentation. I never received anything from the merchant. Why am I just being told this now? You all are taking advantage of people by telling us to not pay on the disputed amount but yet you continue to charge late payments. SCAMMERS!

I called to pay my $30.00 on my bill in April for May, They took out $70.00 from Chase Bank. My case number is100004905887653. My bank stop the payment and then did a charge back. Capital One issued a temporary Credit. Visa sent the money to your company on 4/28. Your company states they don't have it. We provided the ARN# 24906411081116986169217. Please assist in this matter. Visa paid. Capital One states they do not have the money

I have been on calls since Monday almost 4 hours about a transaction that no one seems to be able to help with. My account was deducted twice for the same amount. I have been told to call back in 24 hours, 1-3 days, today a supervisor was supposed to call me by 5:30. I called at 5:28 and still hasn't been resolved. I have spoken to a "manager" every call and keep being told to call a different number.

I refinanced my car with Capital One in December of 2020. I have been making payments to Capital One since January 28th 2021 with an additional $300 per month going toward the principle. Fast forward to April 2021. I was in the process of selling my vehicle to Carvana, but they had to halt the sale due to Capital One never getting the lien switched over to their name from Nissan. I have contacted Capital One several times since April 6th, the day it was suppose to be sold asking what the hold up was with getting the lien switched over. The funniest one was when they told me they had to wait until the DMV contacted them to make the switch which made no sense. Another one told me that they sent the paperwork in on March 30th and to wait until May 11 to call back. I contacted the DMV on May 12th and was told they have no record. I called Capital One today May 13th and was told it was still being processed, but I had them check a little further and found that it still had not been sent out after all this time. I don't know what more I can do. This situation is ridiculous. I can't sale my vehicle until Capital One does what they were suppose to have done back in January. Capital One just keeps dropping and making excuses.

I received a letter from Betty T. The content was about the overpayment I had to claim, and if I didn't claim it by June 1 without any news, the amount would go back to California.
I called, but I had to wait for more than an hour, and the connected phone was being talked to by several people laughing and talking. Capital One NA of Richmond Bar, California, stated that it had money in its account from Capital One. I don't know what they're talking about. He says he hasn't been able to contact me since July 17, 2016.I was living at the same address. The phone number was the same I kept this phone number since 1998.

I was approved for a ppp loan through a non buissness lender and funded to my capital one account capital one decided they were going to freeze my funds and launch a investigation in to my funds they are not real upto date on sba ppp guidelines so now capital one is holding 279250.00 that I need badly hostage and saying the lender who approved my loan and SBA are wrong in approving my loan and capital one is saying I don't qualify capital one is fraudulently holding my funds according to sba and lawyer I will have to hire to sue them and get a court order to access my money unless they stole it

I had cancelled a hotel reservation that was initially charged to my Capital One credit card and did not receive the reimbursement . I contacted Capital One to see if the issue was on their end. The representative filed a dispute since it had been several weeks and the reimbursement had not been issued. She advised me that if the reimbursement was issued they would simply deduct the purchase adjustment they had put on my account. The hotel finally refunded my payment. Capital One then deducted the purchase adjustment TWICE! I called to have the issue corrected and after being on the phone for an hour the representative assured me they had credited my account and all is well the amount would show correctly in a few days. Two days later I check my account again and Capital One had not fixed the issue. In fact they had charged me AGAIN. I'm currently on hold again 30 minutes in to have this corrected once again. I will never use Capital One nor suggest it to anyone ever again. This is by far the worst experience I have encountered with a credit card company.