Capital One

I purchased and event, it was never refunded though vendor advised she was working on it. Spoke with Capitol One they issues a provisional credit, but I have been unable to access funds. I contacted Capitol One today and was advised that I can't access funds until the investigation process is complete.

The following are excerpts from my email communications with the Event Vendor: Brendisia Veronique

July 23

Unfortunately, the August 5, 2022 event has been canceled due to circumstances out of my control. Rest assure I’m am working on issuing you a full refund immediately to your credit card.

Thank You

Brendisia Veronique

July 23

Simultaneously, I’m working on it as well getting you refunded for the August 5, 2022, event.

Thank You

Brendisia Veronique

I have fraud charges against my back account and Capital One refuses to overturn and resolve the issue. I have had the same bank account for almost 30 years and have never had this problem before. Now I have placed the account on hold because they are adding overdraft fees on these fraud charges against my account. I demand something be done about this. Its not fair for a consumer to have fraud against their bank account and Capital One assist in such actions. We as consumers should be protected by our bank not be used in a fraud scheme. I have even gave Capital One proof of the fraud. One just has to google the company.

I recently came back from vacation with my family. Prior to leaving, I received an email from Capital One advertising their card offering 5% cash back on hotels and rental cars while traveling. I called Capital One directly to advise that my family had a vacation booked and that we were leaving in a few days. I wanted to know if I used the card to pay when I arrived, would the resort qualify for the 5% cash back. ($1785.00 purchase) I was told yes that it would qualify. After coming home from vacation, my account did not receive the 5%. I called and was notified that I needed to book the vacation through the Capital One Travel site in order to receive the 5%. I advised that I was not informed of this information prior to leaving for vacation. They did not take any responsibility for the customer service rep giving me false information. They advised me that if I searched under their website, I would have known that. They said there was nothing they could do now that the transaction was already made.

A few months after my husband died, I was scammed and gave out my capital one card info. Fortunately it was only $100 charge that I am responsible for to date.

I immediately called Capital One after realizing what happened and reported what had happened. They had me send in a copy of my drivers license through email. I did this at three times and they still say it is not clear enough to read the code on the back. I've sent in two copies of the same id by u.s. mail and still they are saying it is not sufficient. Then after harrassing me about this for five months, they are saying because I willingly gave out my credit card information, they will not refund my money.

Is their anything I can do to get my money back?

Sir/Ms, my name is Gary Prager. I have a checking, couple of savings accounts and a credit card with your bank. In one of my accounds I have in excess of $400,000.

My primary bank recently would not waive an annual fee for me which they have done in the past. For many years I utilized that card frequently with significant purchases/charges, (= record keeping). Never a late payment, often early.

So I decided to go with you Savoy 3% reward card. I applied and was denied. First time in my life I was denied a credit card. 811 credit rating and I remind you, "excess $400,000"

So as a result of that denial I will now be relocating that $400+ to another bank.

Just thought you, and more specifically the [censored](s) who denied me, would want to know that.

Thanks

I reported possible Identity Theft and the theft was by Capitol One. I simply reported possible identity theft. I NEVER REPORTED ANYONE! I just wanted to change my card. Capitol One comes in and selected individual transactions and tells me these merchants have been identified with Identity Theft and you have been reimbursed. You will receive 623.00 credit to your account.

June 24, 2022, I called to question a couple of charges and to request a new credit card. Capital One contacted me and told that there are numerous fraud charges on my account statement, and I will be reimbursed. I did not report these charges; this was their assessment. I assumed Capitol One knew what they were doing. After all, this is their job. Later, on Jul 12 and 13, I saw multiple purchase adjustments where the charges were reapplied to my account. So, I reviewed my at-home ledger. I never reported the charges as fraud.

Capital One then tells me that these were valid purchases. I never reported these charges as fraud. All of these charges were listed in my at-home ledger. I never would have reported these as fraud. This is ridiculous! I believe there is some sort of language barrier between your clients and your employees because it is very difficult understanding them while speaking to them on the phone. Now, even items I never reported as fraud and have returned to the store are listed as purchase adjustments.

Once this is cleared up, I am canceling Capital One and I want that 98.00 annual membership fee refunded (May 16) for Walmart Membership. This is where this all this began. I believe the Walmart employees and are at the root to all of this.

At this point, I do not trust this account, Walmart or Capital One.

I went to make a purchase today I received a text asking if it was me I said yes the card still declined I call them they say it's cause of suspicious activity even after replying to the text saying I was making the purchase. I go through all the charges and verify they are from me they say I can use it. I try to make the purchase again still declined I call back again and was told the system detected fraud and deactivated the card a few days ago. They never called emailed texted nothing just waited until I tried to make a purchase and call them to see what's going on and then tell me it's been deactivated a few days ago. I told them I just talked to someone they said it was good to go now they say nope we have to send you another card even though I confirmed every charge. They don't even know what's going on one says it's able to be used since I verified every purchase and the other saying it's been deactivated for a few days now. They can't even get their stories right. The deal is that if I made this purchase today I would receive a $600 discount I told them that and asked if they were going to credit me $600 since they just screwed me out of that since I'm not able to make the purchase today they just said nope not their problem the system detected fraud so not going to do anything but send you another card. I have auto pay set up on a lot of accounts with a couple coming up in 2 days but the new card won't even get here in time plus now I have to go through and change the card # on all the auto pay accounts set up.

Payment was posted to my account from someone I don't know. Have called Capital One and they don't understand. There has been a restriction placed on my account. Want payment returned to owner and restriction removed.

Yesterday 7/15/2022 I got an email that my credit card payment was past due. I DID NOT receive a bill in the mail. I immediately tried to go on line to pay it and couldn't get on the Capital one site so I called capital one. They kept me on hold for a long time saying they were checking to see if they could take it off, when they came back on they said no they could not remove the late fee. I did not receive a bill and don't feel I should have to pay a late fee and then the online site not accessible. Very dissapointed with Capital one.

I was a victim of credit card fraud and capital one claims to have a zero fault rule but after wiping away some of the charges they claim I am still on the hook for over $3,000 dollars. This is unacceptable and I should not owe what somebody charged on my card because they stole my number. My name is Nicholas Tones and I have been an account holder with them for years. The fraud is from July 2021 to January 2022. They did erase about 11,000 of the charges but claim I verified the other 3,000 which I never did

I’m referring people and not getting the bonus, when I call they give me the [censored] answer of the link works and one of the criteria wasn’t met, which based on the 3 criterias it isn’t true . All the criterias was met and yet still no bonus, this happened for both my referrals, I’m livid with capital one and will share this in my social media as this is a scam for you all to gain customers

I Receiving debt cards that I don’t even have any accounts in 2020 . Then another debt card came in June 2022 I never had any accounts with them & then 2 weeks later also June 2022 I received 14 envelopes with different account numbers that they closed in my name that I never opened up.

​I must put this in writing as I have gone through 3 different fraud alert persons, i.e., Milton (6/24/22), Willow (7/9/22) and Lezille (7/9/22).

My card number was changed, I know this because I see a different 4-digit ending number on my account. With my initial contact with Milton he was changing the card (done), sending it to my vacation address (181 Dunham Ave, North Bennington, VT 02257) and checking on the fraud complaints and then sending me an email when the card was sent and the fraud problems were resolved. I never got the card, I never got an email. Frauds still being charged.

I called again today 7/9 speaking with Willow giving her the same info. She looked it up and saw that the card had been mailed but since it had not been received by me would put a temporary hold on on the card. I expressed concern about my various accounts that automatically charge to this card. Would these not be accepted? What would happen? She left the conversation and there was no one on the other end. I kept saying hello, hello till finally Lezille picked up and I had to give her all the info again. She assured me Cap 1 would take care of everything for me. She told me the card actually had never been mailed. I asked that she not do it now as I will be moving on in a few days so will not get to me in time. I told her I would call when back at my permanent address and it could be sent to me there but not until then (my mail is being held by usps). I went into questioning about my fraud complaints as I saw I was still being charged for them. What had been the result. Because she needed to take all the info down again I was guessing nothing had been done. I was giving her a long convoluted explanation of the problem with the two ongoing Keto charges and the phone went empty again eventually disconnecting. Please what is going on? No one calls me back. No one sends me an email. I am frustrated.

Please, this is important and I can't keep calling if this is going to be the no-result.

CHARGES IN QUESTION:

6/21/22 Interest Charge:Purchase $2.68 (this was the second time charged by them--Cap 1 alerted me to the original charge which I answered that it was fraudulent) Why was this allowed again and why haven't I been reimbursed for either charge-- I don't understand.

6/17/22 BUY KETO NOW $24.98

4/29/22 HOLLYWOD KET FIT $31.98

(These are both the same source who have been sending me product which I promptly return and ask for them to cancel and to give me a refund. I have never heard back from them and they keep charging me -- there is only a PO box -- no phone results -- first PLEASE BLOCK THEM -- then Please try to recoup my $)

I REALLY like a resolution. If someone could PLEASE get back to me, it would be appreciated.

Many thanks.

--

Lynda Kenney

62 Leroy St, #4C

NYC 10014

917.776.2293

Lynda.Kenney.[protected]@gmail.com

dob: 08.09.1948

ss end: 2486

Everytime I call I get someone that barely speaks english. I was charged 900.00 on April 05, 2022 from a merchant in Bourbonnais Il. Never received the items. Cancelled the items. Was told I could return items as long as the dress was unaltered. I never ever received the items. I cancelled them before I ever received anything as I was told I could do. I never received or signed a refund policy or statement, I was never told all sales are final, I was never verbally told about a refund policy or statement. Capital One transaction dispute department credited my account back the 900.00, then put it back on my account, took it off once again, then placed it back on my card. The merchant lied and gave written notice that I left the store with the merchandise the same day as the transaction. This is fraud, they are lieing.

Hi -

I called Capital One Customer service twice to change the name on my account (name changed due to a recent marriage). Both times, the customer service rep informed me that they would send me an email with a secure link, upon which I could upload the requested information (W-2, Certificate of Marriage, etc.). Both times, the email did not come. The email address that I provided is the same email address that is on my account.

This is ridiculous and time consuming. It's a BASIC request and it shouldnt take this long.

Capital one discrimination by time zones. Payments that are paid by 11:59 any time zone in the country you live should be still on time; not eastern time rules of dictatorship. Instead they are looking to manipulate the customers all on the west coast to getting late fees by there foolhardy rules.

When I called, Representative would only take payment for the next day, then by forcing a late date they expect fees.

Cease and desist with the live mark John Lawrence Rizzotto Jr and address in care of 4921 se pompano terrace Stuart florida 34997 you do not have permission to use the live mark John Lawrence Rizzotto Jr this is an unlawful solicitation with the live mark.

Thank you John Lawrence Rizzotto Jr

This has been filed with the consumer protection financial burea. consumerfinance.gov

Brand new Samsung Galaxy A13. Your system states my browser is out of date. I find that hard to believe. I need it to work in order to login and, pay! Please resolve this issue.

i rec notification that i had been approved for a credit card. I have never recieved a card from you. However you do show i have an account. i have called your so called customer servive many times to no avail. sent you a letter no no avail. what is wrong with your company? Arnold Ramsey 74 Red Gate Dr Little Rock Arkansas cord number ----,----,----,8839. Just very curious WHY?

I have been trying to get a capital one credit card and i keep getting denied while my son has as much debt as me and a low credit score but he got approved but you want to deny me. June 10 2022 today i want something done about this.as soon as possible