Capital One
reviews and complaints

I was a victim of credit card fraud and capital one claims to have a zero fault rule but after wiping away some of the charges they claim I am still on the hook for over $3,000 dollars. This is unacceptable and I should not owe what somebody charged on my card because they stole my number. My name is Nicholas Tones and I have been an account holder with them for years. The fraud is from July 2021 to January 2022. They did erase about 11,000 of the charges but claim I verified the other 3,000 which I never did

I’m referring people and not getting the bonus, when I call they give me the [censored] answer of the link works and one of the criteria wasn’t met, which based on the 3 criterias it isn’t true . All the criterias was met and yet still no bonus, this happened for both my referrals, I’m livid with capital one and will share this in my social media as this is a scam for you all to gain customers

I Receiving debt cards that I don’t even have any accounts in 2020 . Then another debt card came in June 2022 I never had any accounts with them & then 2 weeks later also June 2022 I received 14 envelopes with different account numbers that they closed in my name that I never opened up.

​I must put this in writing as I have gone through 3 different fraud alert persons, i.e., Milton (6/24/22), Willow (7/9/22) and Lezille (7/9/22).

My card number was changed, I know this because I see a different 4-digit ending number on my account. With my initial contact with Milton he was changing the card (done), sending it to my vacation address (181 Dunham Ave, North Bennington, VT 02257) and checking on the fraud complaints and then sending me an email when the card was sent and the fraud problems were resolved. I never got the card, I never got an email. Frauds still being charged.

I called again today 7/9 speaking with Willow giving her the same info. She looked it up and saw that the card had been mailed but since it had not been received by me would put a temporary hold on on the card. I expressed concern about my various accounts that automatically charge to this card. Would these not be accepted? What would happen? She left the conversation and there was no one on the other end. I kept saying hello, hello till finally Lezille picked up and I had to give her all the info again. She assured me Cap 1 would take care of everything for me. She told me the card actually had never been mailed. I asked that she not do it now as I will be moving on in a few days so will not get to me in time. I told her I would call when back at my permanent address and it could be sent to me there but not until then (my mail is being held by usps). I went into questioning about my fraud complaints as I saw I was still being charged for them. What had been the result. Because she needed to take all the info down again I was guessing nothing had been done. I was giving her a long convoluted explanation of the problem with the two ongoing Keto charges and the phone went empty again eventually disconnecting. Please what is going on? No one calls me back. No one sends me an email. I am frustrated.

Please, this is important and I can't keep calling if this is going to be the no-result.

CHARGES IN QUESTION:

6/21/22 Interest Charge:Purchase $2.68 (this was the second time charged by them--Cap 1 alerted me to the original charge which I answered that it was fraudulent) Why was this allowed again and why haven't I been reimbursed for either charge-- I don't understand.

6/17/22 BUY KETO NOW $24.98

4/29/22 HOLLYWOD KET FIT $31.98

(These are both the same source who have been sending me product which I promptly return and ask for them to cancel and to give me a refund. I have never heard back from them and they keep charging me -- there is only a PO box -- no phone results -- first PLEASE BLOCK THEM -- then Please try to recoup my $)

I REALLY like a resolution. If someone could PLEASE get back to me, it would be appreciated.

Many thanks.

--

Lynda Kenney

62 Leroy St, #4C

NYC 10014

917.776.2293

Lynda.Kenney.[protected]@gmail.com

dob: 08.09.1948

ss end: 2486

Everytime I call I get someone that barely speaks english. I was charged 900.00 on April 05, 2022 from a merchant in Bourbonnais Il. Never received the items. Cancelled the items. Was told I could return items as long as the dress was unaltered. I never ever received the items. I cancelled them before I ever received anything as I was told I could do. I never received or signed a refund policy or statement, I was never told all sales are final, I was never verbally told about a refund policy or statement. Capital One transaction dispute department credited my account back the 900.00, then put it back on my account, took it off once again, then placed it back on my card. The merchant lied and gave written notice that I left the store with the merchandise the same day as the transaction. This is fraud, they are lieing.

Hi -

I called Capital One Customer service twice to change the name on my account (name changed due to a recent marriage). Both times, the customer service rep informed me that they would send me an email with a secure link, upon which I could upload the requested information (W-2, Certificate of Marriage, etc.). Both times, the email did not come. The email address that I provided is the same email address that is on my account.

This is ridiculous and time consuming. It's a BASIC request and it shouldnt take this long.

Capital one discrimination by time zones. Payments that are paid by 11:59 any time zone in the country you live should be still on time; not eastern time rules of dictatorship. Instead they are looking to manipulate the customers all on the west coast to getting late fees by there foolhardy rules.

When I called, Representative would only take payment for the next day, then by forcing a late date they expect fees.

Cease and desist with the live mark John Lawrence Rizzotto Jr and address in care of 4921 se pompano terrace Stuart florida 34997 you do not have permission to use the live mark John Lawrence Rizzotto Jr this is an unlawful solicitation with the live mark.

Thank you John Lawrence Rizzotto Jr

This has been filed with the consumer protection financial burea. consumerfinance.gov

Brand new Samsung Galaxy A13. Your system states my browser is out of date. I find that hard to believe. I need it to work in order to login and, pay! Please resolve this issue.

i rec notification that i had been approved for a credit card. I have never recieved a card from you. However you do show i have an account. i have called your so called customer servive many times to no avail. sent you a letter no no avail. what is wrong with your company? Arnold Ramsey 74 Red Gate Dr Little Rock Arkansas cord number ----,----,----,8839. Just very curious WHY?

I have been trying to get a capital one credit card and i keep getting denied while my son has as much debt as me and a low credit score but he got approved but you want to deny me. June 10 2022 today i want something done about this.as soon as possible

I had gone through and 'graduated' with freedom debt relief. The very first card to offer credit was that of Capital one.. but I was having to fund $99 in order to get this card.. they allowed $200 credit.. woopdee doo right? okay well start from the bottom and build and prove my credibility.. since then I have gotten 6 other credit cards.. 5 times the credit allowance.. not at any time did I or have I defaulted, or have I been late.. in fact I'd pay off my card, and upon use, would pay more than the miniums.. I have at least 3 times requested a credit line increase.. via online after logging in twice.. by email, by chat.. but at no time have I ever had a decision or response. I dont understand this.. I paid 50% of the allowance of credit to begin with.. this remains the absolute losest line of credit out of all my creditors.. and nobody is replying.. what is the issue here? why is capital one.. having acquired this creditor in Sept of 2020 not helping me with increasing my credit line or more importantly even responding to my repeated requests for an increase.. what is the major malfunction.. I am writing because I find no excusable reason for this

I have been a customer of Capital One since 2000. Always paid my balance in full each month.

In April I needed to have dental work done. I used my card. My bank usually does a electronic transfer. However my balance was $10.834.05, so my bank sent a check on May 22 and delivered on May 27. My due date was May 28.

Capital One did not post my payment until May 30. When I spoke to an agent. They reversed the late fee of $25. I was told by that agent that any interest I was charged would be reversed also. Upon checking my account today I am now being charge interest in the amount of $72.10.

I spoke to 2 agents today and both said they could only refund $50 which is company policy. I told them it was not my fault that they took so long to post my payment from my bank. I was told by the very first agent that checks coming in that are mailed in a plain white envelope aren't opened for a few days. That is not my fault. So therefore I am going to have to pay $22.10 in interest charges. This is wrong in so many ways!

I pay my bill every month, in full. I received a new card recently, due to fraud. My new card was activated; it was used several times. Then I went to a local store and it was declined. Reason: Inactive card. I returned home, called your support groups, and was told the card was inactive at the time of the purchase, but that the was active now (20 minutes'ish later). I'm calling BS on that because it was used yesterday with no issue. I spoke with a representative, and her supervisor. Neither appeared to care. I'm sure it's recorded on your system if you'd like to review. I'd recommend reviewing the call, if valid that it was actually recorded.

Why should you care? I'm a customer, for now at least. This is my primary question.

My secondary question is, "what are the rules?". I'd like to understand. Please enlighten me.

One unhappy customer.

I got the card assuming the membership fee would be added at the end of the year.

I need that money returned to me as COVID has taken a toll on my income which is a small ss payment and lots of doctor appointments with medicine.

I set up a payment at the end of June in hopes some will return my money,I cancelled the card immediately when I saw the fee.

I have paid off my loan, and have tried since 3/14/2022 to get the proper release paperwork for for my motorcycle title. I cant sell the motorcycle without a clear title. Why is so difficult to get my motorcycle title release? Your company should send it automatically. I have paid my loan, and I have a zero balance. I have been patient to this point, but now its frustrating. I have been told it would be mailed to me in 4-6 weeks, that it had been mailed, and the next call, I was told I had to send a request by fax or mail. I did that, still no title release. I believe the law in my state says you are required to produce a lein release within 30 days after debt is paid. My debt was paid 3/17/2022. Thank You signed, Joe P. Griffin

I have contacted, prior to their shipping an order, not to proceed and that I would dispute any charge made to my CC. They have ignored all my contacts and then not only shipped the product I cancelled but have sent another one. I will contact the Federal Trade Commission about this problem if it is not resolved and i will not pay for the additonal shipment nor any in the future from them.

This charge is from Healthy Directions or as Dr. Sinatra

The last contact on May 18, they sent me was to say they would not send more but I received a shipment from them YESTERDAY and was charged that day.

Plus, I find it very difficult to file a dispute with your card as there are hoops to go thru in order to do so. Very frustrating. I will be paying off this card as soon as possible.

Leatress & Buddy Rogers

2807 NE Scottsdale Circle

Lawton, Ok 73507 [protected]@aol.com

580.585.1874

My wife and I got a home equity line of credit in 2004 through Hibernia bank that was later sold to capital one. the loan was paid off in 2008. Trying to sell my home now and, title company says that capital one has never filed the paperwork for a release of lean. Capital one will not help you over the phone, was told to send proof of payoff to an address in Eagen MN Info sent twice with no response.

Calls made to Capitol One daily with no one that is willing to help.

Home is sitting waiting on C1 to send me a simple piece of paper, all while I am paying 1k per month for taxes and insurance. Any help would be much appreciated,

I opened account with Capital One banking online. It won't take phone number I used when I first signed up so can't get in my account. I've tried for two weeks or more trying to setup direct deposit. I get someone online for ID verification they send link to submit copy of ID but it says can't find application. Instead of link I don't understand why they can't just receive it thru email attachment or something since link not working. Can someone please help. Thank you C Anderson

Had card for years. Always paid in FULL each month with no balance. Never read or had to the terms etc. because I always paid. 5/2022 Wanted to send son in LA birthday present. Walmart said my card on file was rejected. I called capital in the phillipines and could not understand a word. Finally got the girl to say my card was OK. Still could not use. Never had this before. I called capital again and got cut off. I called again today 5/23/22 and got ESfn in US. I saw the mailman pickup this check, but Capital said never got it. They put an investigation on it. Then cut off again. So it got lost from the post office to capital billing. I always saw all my other companies I do business with at least carry over the amount on at least one more bill to let you know what happend. Not Capital. They never even checked to see that I always paid in full and that this never happened before and I did not know about it. I am furrious. I have always used capital without even thinking. I want to put an extra $1000.00 dollars in there as a buffer encase this happens again. Can I do that? Diana Warren, Apopka, Fl