Canadian Tire
Reviews and Complaints

I have spoken to one of your representatives in regards to this problem.

She gave me a reference # [protected]

I am to send photo copies of the card and the receipt.

which site can help me with this to get it rectified.

Card # [protected]

Purchased at Shoppers Drug Mart

at 310 Fairway Road S. Kitchener, ON

June 19, 2021, 1;30 pm

Thank You

Jun 28, 2022

Re: Cancelled Order: [protected], Jun 22 2022

To whom it may concern:

On the 22 Jun 2022, I purchased a Set of 4 new tires (MotoMaster AWII all season, Size: 215/75R15 100T) for a total of $272.24 at your store in Kingston, ON.

Unfortunately, the purchase was unexpectedly cancelled even if at the time of purchase the product was available at this location (see enclosures). I returned to your website and spent a long time trying to reorder different models without success. I then called the store and found out the tires were no longer available for unknown reasons.

I think this isn’t living up to your obligation and requesting the items as advertised. As this item was on the website, the purchase took place and I was expecting to have these tires. I would appreciate your company providing me with tires at the same price you advertised on your website and as clearly understood by your customers.

Copies of this transaction including tire size, model, etc… are available. Any new tire fitting this description at the same price would be considered acceptable to me.

I look forward to your reply and a resolution to this problem and will wait a few days before I seek other assistance. Please contact me at the number email below.

Sincerely,

Éric Larouche

16 FERGUSON LANE TRENTON

ON, K8V 6T3

[protected]

Enclosure (s) AVAILABLE

I ordered a HB Handmixer back in the late fall of 2021, Canadian tire gave me a rain check for the sale price of the mixer. Over time we forgot about our rain rain but on June 24 Mount Forest Canadian Tire called me and told me that my unit was it and I could pick it up at the store with the appropriate receipts. I informed the caller that we were shocked that it the rain check was still available to us... it took us a while to find the rain check receipt but we finally located it. I made the 30 minute drive to Mount Forest on June 26 and the Manager at that time told me they could not give me the rain check, in fact the manager was somewhat rude about the entire situation leaving me embarrassed standing there at the check while she (the manager) left to do research on another computer (I assume) the line up was getting longer behind me. If it was too old then why did Canadian call me, you need to improve this process or at least correct it to ensure it does not happen again. ? - poor customer service. SKU [protected]

thanks

On May 30th, 2022, I took my vehicle to the Huntsville Canadian Tire Automotive department to have my bearing and tire rod replaced on the driver side of the vehicle. Ten days later, I had the oil changed at another service location where I was told my CV boot was torn. I advised them about my service appointment at Canadian Tire to have the tire rod and bearing replaced but couldn't remember which side was done. The service technician told me it is the driver side as this tire rod looked new - on the same side as the torn CV boot. The service technician took pictures of this torn boot upon my request and told me that the only way the CV boot could be destroyed like this is during improper installation of the tire rod.

Once I arrived home, I checked my invoice from Canadian Tire only to find out that the invoice had been incorrectly filled out - documenting the replacement of the tire rod on the passenger side of the vehicle. Was this done to protect themselves? The invoice is printed off after the service appointment - therefore, altering the invoice in their favour? I confronted the service manager at the Canadian Tire Automotive department to have this torn CV boot inspected. My vehicle was inspected, and I was told that this CV boot is no longer sold and will have to replace the complete rack & pinion unit instead. I was also informed that the reason the CV boot got destroyed is that the fluid inside the rack & pinion unit has been eating away on this CV boot. Though there has not been any fluid leakage from this or any location - also verified by another mechanic (not at Canadian Tire).

Why am I not being told the truth? I don't see why I must replace the rack & pinion unit if they damaged the CV boot? If that CV boot was damaged before my vehicle was serviced at Canadian Tire, the service technician would have informed me of the CV boot replacement needed.

I have received opinions from other mechanics, and they all agree on the following:

no leaks at rack & pinion

no new rack & pinion unit required

CV boot was destroyed during improper installation of tire rod

CV boot - a universal one - can be found online

I hope this issue can be resolved quickly (at another Canadian Tire location)

Many thanks,

Yvonne

Lundi 20 juin.

Bonjour, Cela fait 2h15 que je suis en ligne pour faire enlever l'Assurance Couverture-crédit de mon compte. J'en suis à la troisième personne, et le problème, pourtant simple, n'est toujours pas réglé. Je trouve cela absolument inadmissible. Est-ce que je dois facturer le temps perdu?

Hello,

I've been online for more than 2 hours to have the Credit Coverage Insurance removed from my account. I am in the third person, and the problem, however simple, is still not solved. I find that absolutely unacceptable. Do I have to charge for lost time?

I brought the 2018 Santa fe sports with engine light ON to CT for service on June 2, 2022.

The service advisor asked for $160 inspection fee before the work starts, we authorized it and then found out the alarm code is P200A (misleading with P0200), technician checked the valve is working and recommend to clean the intake runner manifold with total of cost of $430 by using de-carbon foam spray. cleared the fault code.

The car came back with the same alarm code P200A next day, Sent it back and ask for $411+tax to replace the sensor without guarantee to fix the problem, I rejected.

The CT store is 8181 Campeau Drive, Kanata, Ontario, K2T 1B7

the service manager is Alex Parshykov and he has really bad attitude.

Upon entering the contest for a $1000 gift card.

I tried several times and each time got the message, invalid entry.

This is false advertising and will deter me from going there again.

Also the receipt had a printout at the bottom from December 2020.

A little outdated. Today is May 30, 2022

Took the car in due to a humming noise which I believed to be a wheel bearing. I was talked by staff into changing both front struts and brake pads and rotors. When I picked up the car the issue was still there and even more now there is a loud noise coming from front passenger side. I brought the car back and they advised me it is now the lower ball joints and it will cost an additional 400 dollars.

I purchased two pond pumps for a total of $268.77. The packages were never opened and when I realized the pumps were too large for our ponds I called Canadian Tire to exchange them. They will not take them back as they do not take returns after 90 days - if this were Wal-Mart it wouldn't be a problem. I've spent lots of money at Canadian Tire but they have just lost another customer.

I was at the store in Pickering Ontario today and was disgusted on the behavior from the cashier . I just paid for some items by credit card and I wanted to pay cash for another item separately, and the cashier did not take cash so she sent me over to the next cashier. When I got there she totally humiliated me and asked me for the bag of items i just purchased and then pulls out the receipt takes the items out and starts checking each one on the receipt to see if I paid for every item. People standing behind me are in shock. I told her i was just sent over by the other cashier. She was rude I asked for the manager three times before she called him over. . I told him I just spent over $400 in this store why would I steal anything. This is disgusting how you treat your customers he said nothing just looked at me with a smirk. I walked out of the store and said I will never come back to this store After telling a few people the story tonight they told me to go back to the store and return all the items i purchased which i will do. I dont want to give business to a store like this.

I am also sure he treated me that way because I had white skin and was not from their culture.

I booked an appointment to do tire changes at the Calgary Beacon hill center location. The staff sent me a text with a link of the inspection report that cannot be opened for me to approve so they can start working on my vehicle. I thought the inspection was just for checking tire pressure and breaks and they needed me to approve to start changing tires, so I approved it. Once I sent approval and tried to open the link again, it became expired immediately. As a result, they did an oil change to my vehicle which I can get free at my car's dealerships. I don't need the oil change service, all I need is to change tires.

I bought some pretty place mats at the Atwater, Montreal Canadian Tire last month. The metal tabs on the sides totally scratched the brand new table I had bought them to protect. I went back within the 90 day time-frame with the original receipt, the barely-used place mats and pictures of the scratches. I was told that I could not get my money back because they wouldn't be able to sell the place mats to another customer. :( I am extremely disappointed with their exceptionally poor customer service, not to mention with my scratched table.

I have photos of the receipt and scratches but the upload is not working. Please let me know if you would like them and I can email them.

I purchased a light timer from Canadian Tire. It was not clear without opening the package how the timer operated. I gently cut open two sides of the blister packaging, read the instructions and realized I had bought the wrong item. The next night I returned to the store with the receipt and item in its packaging as it was when I purchased it besides the two slivers I cut off to open the package. The young lady at the returns counter said she needed the entire packaging to accept the return. I did not have the small slivers of plastic I had cut off the edges to open the package. I returned home and got the pieces so that the packaging was complete. When I returned to the store the employee refused to exchange this product for the item I wanted saying there were better ways to find out how it worked than opening it.

21 Apr 2022

[protected]@gmail.com

Canadian Tire: To whom it may concern:

On March 21,[protected]@ or around 9;47pm, my boyfriend, my dog, and myself went to Canadian Tire to get some mouse traps. We found the traps and saw one was open, so we took a look at it to see how they looked because I've never used them before. So then we took 4 boxes of sticky mice traps to the till to pay for them. We were just about to pay at the till when a man approached us aggressively and said to my boyfriend “ you are paying for the item you opened because im not.” My boyfriend said “ it was already open.” I said “I am not paying for anything, that was already opened.” Then he said to my boyfriend “you stole something that is in your pocket!” Then he put it on me saying you stole something and put it in my purse. I said “I didn't steal anything, you can check my purse!” I put my purse on the floor, picked up my dog, and said “here check my purse!” he didn't even attempt to check my purse? So I put my dog back in the bag. Then he said “Get out of my store!” I said “ I am going to pay for my things so I am not going anywhere yet”. He grabbed me like I was a man. The lady at the till looked shocked and frightened. (I suffer from a bone disease, osteoarthritis in my neck, shoulders, lower back, knees, ankles, wrists, hands like an 80 yr old woman.) he was pulling me towards the door, he was pulling me so hard I was scared I was going to fall and my dog would die and I would have serious head injury, I thought my dogs head was going to be crushed she is only a Pomchi. So I grabbed onto the cashier doorway and hung on fearing for our lives. I am pretty sure I saved my dog's life and myself from serious head injury. As soon as he grabbed me and my PTSD kicked in, from unfortunate violent abuse suffered from years of abuse. I was scared and felt very vulnerable and wide open. So I hung on to the cashier doorway and hung on for our lives. Just him grabbing me. I have been suffering with excruciating pain throughout my whole body and severe anxiety, PTSD, emotional stress, racial ethnicity, gender discrimination, isolation, sense of fear from men.

My doctor and my lawyer advised me to contact Canadian Tire to negotiate a deal for my loss of life and pain and suffering and settle this for an appropriate settlement.

We will give you two weeks starting on April 22,2022- May 5,2022, if we don't hear back from you we will be going to court.

Tamara Jamerson

[protected]@gmail.com

On march 31 I purchased a vacuum cleaner from my local Canadian tire, 5 minutes from my home. It was reg price $359 and the sale was $179. Next week the same vacuum was on sale for $99. So went to them for a price match, was told no, so left and contacted the edmundston Canadian tire store, which is a 45 minute drive. they said come they would do the price match. After putting in the product number the sales were not the same, their sale was for $199 not $179 so they could not do the price match. Leaving frustrated, and a bit mAd, proceeded to drive home, decided to call the Canadian tire store in Woodstock. We were told to bring our vac we purchased, that the had one come in there with the same sque box a bit wrecked but vac was in good shape would sell to me for $55 dollars plus gave me a full refund. Very happy and satisfied. We had to drive an hour to get to Woodstock from my home, So we had 1 hour and 45 minutes driving just to get the customer service we should of gotten in our home town. I have never ever had such an issue with Canadian tire on this. I’m so upset with the service I received. Gasis expensive, No need of this. Fell free to reach me by phone [protected]. Or y email. At. [protected]@hotmail.com. Or my home address273 Saint George Street, GrNd Falls, Nb, E3Y1C4. Thank you for your time in this matter. Denise Geneau

November 2021 my car couldn’t start in Oakville ON, towed to Canadian tire and paid for $61 to check see what was wrong with my car. They came back say I needed change the starter and I did. 2 days later my car has same problem,( luckily was at a gas station on highway 401) got my car towed again back to Canadian tire in Trenton ON. They found out that whoever installed the starter didn’t do a good job, because it was only 2 days so I didn’t have to pay for the service. Today 4 months later, I had same problem again, took back to Canadian tire in Ottawa, they charged me $160 just for checking and found nothing wrong with my car.

I asked why there were so much different in price for the same service ($61vs $160）and the answer was different places different price because of the individual owners. Wow.

Will not bring my car to Canadian tire again.

I bought balloons (two types) from Canadian tire (at the party city). Then got it filled with helium but the Within hours the helium filled balloons came to the floor.

I want you to return my money or give the credit from Canadian tire.

Date of purchase - 9th of April 2022,

Location - Canadian tire at Richmond hill, at the silver linden drive,

Please revert with response asap.

Regards

Sunil