Canadian Tire
reviews and complaints

I bought all 4 tires at Canadian Tire Millwoods branch Edmonton Alberta and had them installed at the same branch 3 years ago on my 2006 Toyota Sequoia. Some 3 weeks ago, i noticed that the front driver's tire deflates about 3 psi each day and i can hear growling sound on that same tire at a speed of 50 to 80 km/hr. Since i know that it has 6 year warranty, i got my vehicle in their shop for inspection. After a few hours, the mechanic called me up and told me that the tires must be replaced because they are cupped. When i reminded him that it still has the warranty, he paused for about a minute to talk to his manager, when he came back he told me that they will not replace the tires if i won't have all 4 suspension assembly replaced, which will cost me more than $3, 500 which he said includes other issues that my vehicle has. But the truth is, i really don't have any other issue on my Sequoia other than the tires. To cut the story short, i just end up getting my Sequoia back because i don't have that amount to spend. They had me paid $73 for the inspection without even fixing the deflating problem of the tire. i now inflate my tire every other day, and my Sequoia is still my daily driver. i'm saving right now to have those tires replaced by costco.

I purchased a Barbeque from your Dufferin Store and was clearly informed that it can be used for GAS. When today I spoke with Customer Service I was told that this Barbecue need Propane only.

I was deliberately misled. I need to exchange it. I moved into this area. I am new Senior Citizen and need your help to resolve this.

Canadian Tire 321. The receipt and operator # is on the receipt.

Kausar Ladha
[protected]
kausar.[protected]@gmail.com

Canadian tire mechanic / tech that installed a battery in my 2006 chevrolet impala broke the battery terminal protector off and did not replace also left wiring harness hanging into engine instead of secured to cable and properly taped if canadian tire can send a battery terminal cover for the positive battery terminal on a 2006 chevrolet impala to your granby store they will need to put this back on battery terminal to prevent arcing and possible explosive fires under the hood. If you send it to my house I can put it on myself

My wife and I went to the the Canadian Tire store in Shawenesy, Calgary, to buy a Dyson vacumm on Dec 17. The item was not on the shelves as indicated inthe web page for that store, so we ask for help to a rep. The rep understood that I was not using the mask correctly and asked me to put the mask in certain way which I did. She went for the vacumm to the warehouse and whe she came back, she didn't gave us the item for payment, she insisted with the mask again and force us to go to the cashier in a very bad way. I have the righ to ask for her vaccianation prove and I did so, but she refused. Then a person who did not identify himself and kicked me off the store in a brutal way without allowing me to express my disagreement with the awgly and disrespectful way that the seller treated my wife and me.
I understand that these knd of individual are used to treat people that way and probably Canadian Tire will do nothing to recyify his attitude, but I'd like to settle my complain. Thank you for your attention. Ezequiel Martinez. ezequiel. e. [protected]@gmail.com

i can not get a response from the customer service dept. at [protected], i am trying to get a replacement part for my compressor, i have left messages with my name and phone #, rick payne, phone# [protected], the part i am looking for is described in my owners manual as a connecting rod # 53 in the manual, it is a orange colored rod that is located on the top of the oil storage tank that allows oil to added or checked to show if oil should be added, top of the rod is damaged and the compressor blows oil out the filler hole when started up

Hello. CanTire occasionally have deals such as spend $200 and get $40 back in CT money. This is 200 before taxes & environmental fees. However, beware that if you pay using some of your account's CT money (& the balance paid by cash or credit card is less than the 200) then CT will DENY crediting you that $40. This happened 2 days ago, cybermonday

I an a regular customer who always preferred cabadian tire but I hv repeatedly bad experience Week ago for claiming battery warranty and 2 person ahead but I waited more than one hour one person dealing with customer and also going to the store for assistance and at the same time some hanging big shield wS going on no pre action for customer when my turned reached I was advised tobring battery separately yet I was asked on phoneto bring vehicle . Yesterday I went to same store and lady was on tell which was for key she was just putting off and said go to dealership no facility in canadian tire for your vehicle 'skey then drove to canadian tire deerfoot branch which resolved my need with greet 🙄 I am unhappy with rude behavior and waste of time canadian tire north east 3516 8th Avenue NE Calgary
I am expecting to take postive initiative otherwise I will cancel my canadian tire card and stop visiting the same
Syed
[protected]

I live in the US and bought a pair of huntshield boots while I was in Canada at your store and the seems are coming apart and eating already
Send me a new pair

Racco Parkway Mechanic not able to fix noise coming from my car after bringing the car to them five times. Paid good money for parts that I probably didn't need as mechanic diagnosed the problem. New parts but still had the same problem. Recorded the noise for the mechanic but still no resolution. Today found a greasy rag that was left in the engine, was fished out with a stick and returned to the store. Apologizes from weekend Manager. Not acceptable service. Now I have to find another Mechanic as I will not be returning to Racco Parkway Canadian Tire.

Unable to unsubscribe from mailing lists on marketing emails. When you update your preferences to unsubscribe, you get an 500 - Internal server error.
indicating "There is a problem with the resource you are looking for, and it cannot be displayed" - I have tried to contact Canadian Tire over the last two months multiple times by different means to resolve this to no avail.

Hello,
I am writing in this complaint due to the terrible customer service I received from the customer service lady who worked between the hours of 1100hrs and 1300 hrs on November 11, 2021.
I went into Canadian tire Automotive centre, Sudbury North, ON on Lasalle Boulevard for a refund, because the tires that I got from this store had a smaller rim size than my car's. On meeting and explaining the purpose of my visit to the customer representative, she said Canadian tires does not take back tires]and that I cannot get a refund.
I informed her that the tires are unused and that I was returning them after 1 of the tires was tried and could not be installed on the rim as it was a small fit. She still insisted that Canadian tires would not take the tires and that they would especially not take the 1 tire that was tested to see if it fits my rim size.
Because she was not listening during the conversation, she kept insisting that the tires were used and that there would be no refund. I suggested to her that she could seek the opinion of one of your organisation's technicians to examine the tires and see if they were unused, to which she replied, "I have no time for that". This response was very rude and made me wonder what she has time for if not for her customer. The previous time I was at the Canadian tire Lasalle store, this same customer service representative spent about 45 minutes with a customer that was ahead of me during my visit, which goes on to confirm that she is a biased and prejudiced person.
It took the intervention of the gentleman to her left corner to get the issue resolved, as it appeared he must been listening in on the conversation and had to graciously step in.
Canadian tire is a world class company that was built on values of respect, hardwork and enterprise and the behaviour of this customer service representative does not in any way portray these wholesome values that your organisation has worked over the years to build.There should be no room for customer service representatives of this ilk. She puts a bad face to your name and the douses the spirit of the values you stand for

On Oct.17 2021
I ordered MotoMaster all terain tires for my vehicle.
With in 2 days I recieved an email saying my tires.were in .
The next day I went in to Canadian tire wilson Creek.
Asked about tires, the Asian gentleman was there looked up my order and went to the back and tagged them.
I booked an appointment to get them put on in which was Nov. 29th.
A day before my appointment, I get a call from Canadian Tire. Saying I dont have tires because they were overbooked and the people they gave them to, apparently ordered them on the 16th one day ahead of me.
The Employee said he would re order them and they would be in the following week, that didnt happen.
I returned to Canadian Tire talked to a different guy, he said the tires were discontinued, so I would have to cancel that order and re - order a different set.I have done that on Nov.6th I re ordered a different set of tires and I have had no response.It is now the 13th of Nov.
The first order # was [protected] cancelled on the 5th of Nov.
My Previous Order # is [protected] Sat. Nov 6th. 4:03pm.
Its been over a month and I still dont have tires.

So I go in for seasonal tire change, and the appointment booked was on the incorrect date, then, after tires changed, the car sits inside the work shop for 20 minutes just collecting dust, no one taking it back outside, and finally when it is taken outside, they forgot to install the hubcaps; not to mention that two of the three service attendants at the cash, weren't wearing their masks properly!

Fail in proper service and fail in safety protocols!

I returned a defective product on September 10th, 2020 and received a refund card with the monies owing as the balance. I went to use it yesterday as part of another purchase and was told that the card had expired and I am out $ 45.19. Given that i was not verbally informed that the card would expire and given that the stores have experienced disrupted service due to the Covid 19 outbreak, is there any way i can get my money refunded. I have spent considerable money at the waterdown store both in terms of goods and automotive service, I really don't think a refund card should have any expirey date as it is the customers money and not the corporations. My refund card number is [protected] and my email address is semi.[protected]@cogeco.ca
I am hoping we can resolve amicably.