Carquest Auto Parts
Reviews and Complaints

Had to replace front cv axles in my jeep three times. The parts are defective because I am retired and only put aprox. 15,000 miles on the jeep before the ccv axles go bad. And they are all highway miles. The last times just had to exchange them for the new ones and now I had to pay the full price and Advance Auto Parts said it is like I'm starting over again with the warranty . If the parts are going bad that quick they have to be defective and why should I have to pay full price again and not have the warranty on them. I purchased them at Advanced Auto Parts store # 01059 38 N Maysville Ave. Zanesville, ohio. My name is Larry Morgan. It just doesn't make sense not to back your warranty on you merchandise.

We ordered an axle assembly for front passenger side of a Toyota Camry,the order had to be prepaid before they would order ,we paid the part came in and we live 37 miles from the store and got it home was the wrong side. We returned for a refund and the people said ohh that a no refundable part and they should have told you,which they didn’t.it’s our mothers car and she’s 81 and a lot of her check went for that part.we have been customers there for years, but new management took over and we feel like we. Are being mistreated because we are a few of the native Americans who do business there.this isn’t right for one they ordered the wrong part why do we have to be said no too it was there fault.

A few weeks back I had my mechanic look at my car. Called back and said the battery was bad. Told him to get one at Car Quest as I had an account there. Mechanic calls back and says I don't have an acount at Car Quest. What the heck? I've had an account at Car Quest for 50 years. Mechanic thought it was weird too. Called the store to find out what was going on. He said account was closed as it wasn't used. Bought a battery last fall at Car Quest in Malta and it was working. Shouldn't I have been notified of this? Very embarrassing. Manager says I'll have to fill out a new credit application to start a new account, ok fine, could you please send me one. Sure no problem and I give him my box number. I notified him 4 times, and he said he would send one. It is not a lot of work to do. I still expect him to do this and perhaps an apology note wouldn't hurt. Sounds like he has a chip on his shoulder. I've never complained about anyone before.

This female worker name Veronica Marcia that works at the manassas location doesn’t know how to keep it professional when it come to clients always flirting, joking inappropriately, I once thanked her for a favor and she responded with as long as i come over to her house and take a couple drinks it’s all fine. I love buying From Carquest they always have the parts I need and I always get them When I want Them but it’s just every time I call and she pics up It makes me uncomfortable.

On Aug 8th, 22 A riding mower was taken to CarQuest in Holly Springs, Ms. 177 S. EAST Boundary St. It has been two weeks and I am being informed that the required part has not showed up. When I inquired about picking up the mower from the shop I am informed that I have to pay a fee. The mower is still under warranty and I need that mower repaired or allowed to get it to another repair shop

Extremely rude employee. I searched inventory on the advance auto web site at it showed in stock for "in store pick-up" at the local carquest in Hollywood Maryland #3614. As soon as I entered the store this employee named "Sparky" was rude. He quoted me a different price then the in stock price from the advance web site and when i questioned he stated i had to buy online, when i requested where it stated that he continued to take to me rude and could not provide a legitimate answer other then it is what it is. Well, I drove to the advance auto store, where I am always treated with respect and they confirmed, the price on line IS the in store price. So I purchased it through advanced and requested they deliver it from carquest to advance for me to pick up tomorrow morning.
As a business, I do not understand why you would employ an individual who treats customers like ___ and drives business away. Understand carquest is a subsidiary of advance auto, but I will never patronize any carquest again. If necessary, I will have your business transfer any parts to the local advance auto on Walton lane... or start shopping auto zone.

Replaced front brake caliper on my 2012 Ram 3500. When I had it all together and pressed brake pedal one of the boots came off of the housing. Course this was after the store closed and I was stuck for the night with a broke down ride. I will be taking it back to the store for a replacement as to the staff in Sedro-Woolley WA are excellent and I try to stay loyal there. Please look into this part failure as to it was a huge inconvenience and irritant to have a new part fail. Especially brake system. At least I saw it now and not down the road as dirt and grime caused the caliper to fail at speed...

Sam Simpson
[protected]
[protected]@gmail.com

Bought this paint, supposedly mixed in store. And it didn't set up right. I used the right amount of hardener, I've used this exact paint at least 20times before! I've wasted weeks of my time, and hard work, plus $243.43!
I'm not sure what went wrong, but it's been 3 weeks and my car is still tacky. It hardened after a week in the shop, then I pulled it outside, the few settled and it now has dirt and grime embedded into the paint. In order to fix this, I'll have to spend another couple of weeks sanding it back down, and another few hundred dollars on new paint.
I have the receipt.
Please send some assistance

I opened an account with advanced auto parts to get a discount as they instructed me. Then when CARQUEST took over, I tried to get the correct spelling on my account name, and to do so took my check into the local Twin Falls, Idaho store as the correct spelling was on the check and it made sense to have them personally handle it. A month later I was sent a bill for the missing payment, I checked my account and it had cleared. I informed the store manager of that and he said he would contact head office Atlanta and
handle it. I have since received 3 more bills, each time informing me of overdue account (they have my money somewhere on someone's account and have since it was paid in April) The last bill threatens me with legal action, and when I contacted them someone named Chantell informed me that I needed to prove that I made the payment and to send her a check copy...I asked if she was willing to pay 25.00 for the check, she said they don't pay check copies. Since it was their mistake, I have paid the amount, it in my mind should be handled by them. I called the local store manager, Tony, who has repeated stated that it would be taken care of, only to be told that there was nothing he could do. I informed him that I guess they would be putting me in jail over their mistake. I asked him to close the account (I will have to buy repair parts elsewhere which since the company change over will not be terrible) and I am no waiting for the next shoe to fall from the collection department of CARQUEST. I am not at fault, and am old enough I think I will fight this injustice for a while

I have been a carquest customer for twenty five years and would like to keep it that way.. Unfortunately the general manager at the above location is terrible with his
people skills.. Since when in the buisness world is it ever acceptable to talk to customers like crap and hang up on them during phone calls? I find this behavior unacceptable..

It was June of 2007 when the auto parts company I worked for was officially taken over by the corporate chain Carquest Auto Parts. I was the Store Manager of the previous company and Carquest was nice enough to transfer my title and seniority over to their records. They had a few meetings with me and were promising me the world, i.e: your going to get a retention bonus, you can buy into the ownership of the company and make tons of money, we're going to send you around the country for proper training.

Well the retention bonus was supposed to be $2000, half paid to me up front and the other $1000 paid to me Jan. 1st 2008 'if' I was still employed then. Also as a store manager you were given the responsibility of having a company purchase card, which was supposed to be used to 'pay bills' as I was informed. After asking further explanation I was told to purchase outside inventory to re-sell, pay statements to vendors, buy promotional items to hand out to customers, buy food for employees and my top customers. I had to sign an agreement which the H/R rep jokingly said 'it pretty much says you won't buy an XBOX for yourself or you'll get fired.' They also did not provide me with a copy of that agreement conveniently.

They had agreed to keep my pay the same and another privileged was that I was allowed to use a company vehicle to commute with from home to work which was nice as I was traveling over 100 miles a day. Also as a store manager you were responsible for everything, you had to have your own filing system and keep records of everything. This was very new to me as I was used to the main location store of the previous company did all this. They kept saying I was going to be trained (it never happened).

Things were ok for about a month and then the 'changes' starting taking place. They started to change over all of our parts lines (you know the ones my customers were used to buying for the last 40 years) and the prices were steadily going up which was horrible. Everything was being put in a Carquest box so the customer never knew what brand he was buying and when they questioned it Carquest representative's would reply 'It's made by brand-x for Carquest, so your getting a quality brand'' But of course it had made in china all over the parts, go figure. Everytime my customers received a statement it would just have a dollar amount on it with no invoice breakdown, totally opposite from what they were used to and any problems had to be addressed with the headquarters in North Carolina.(I'd always get accountings voicemail with usually no call back)

If my customers couldn't pay their bill from lack of explanation and understanding then their account would be shut off until it was paid. I was steadily losing business day to day and taking a lot of flack from customers who had liked me and trusted me for the last 10 years I worked there. I was using the purchase card like I was told to, paying bills, buying promotional items for customers, and buying lunches for employees and customers. They also wanted us to wear specific uniforms which is fine but they wanted us to buy our own pants or shorts because they said Carquest on them. I and my fellow employees refused that because if they enforce uniforms in California then they have to provide them.

There was a few times I needed to go out to meetings and see customers and at the time we were short a delivery vehicle, so I took my personal vehicle and on three occasions I used the purchase card to fill my gas tank. When the delivery truck was available again I used that for my commute's and there were several occasions I used the purchase card to get gas for it as well, there were separate fuel cards designated for each truck but most of the time it was left at the store and I didn't see it as a big deal to use my purchase card, I was encouraged to use it. When it came to promotional items I had gotten some pens, hats, coffee cups, sweatshirts, and buttons to hand out to our better customers.

One day there was a meeting held with me and I was propositioned if I'd like to transfer to a location closer to home but the kicker was that I would be demoted in position and several dollars an hour and I would be at the mercy of that store manager for how many hours I would be scheduled. I flat out refused the transfer due to the severe pay cut, I said 'It sounds nice but the pay cut would render me unable to even pay my mortgage.' I feel like once I did that I became a target.

Then came what would be my final day on December 21, 2007. About 10 in the morning my immediate boss, Kevin Lair, came by and stated he needed to meet with me in the back of the store. I followed him and he sat me down in front of a computer where he proceeded to go over with me my purchase card statements. He began reading off the names of some of the places I had purchased food, gas, and the dollar amount of the promotional items I bought. He was quite upset and was talking to me like I was a child. He asked me to explain the purchases to him and I obliged. I admitted I may have went overboard on the food and snacks for employees/customers as I was doing that 1-2 times a week and that the promotional items were given out to customers. Then he grilled me on the gas purchases, I told him I mainly was putting gas in the company truck but there were a couple of occasions I refueled my tank when I had to use my vehicle for company use. To which he replied 'that looks like your stealing.' I said back to him that wasn't my intent I have receipts for everything in my files and I apologized. He stormed out and made a phone call and it appeared he had left.

About 15 minutes later he came back and informed me I had to relinquish my keys and purchase card to him and had to leave the premises immediately. I was stunned, I told him that I was not properly trained on their rules and regulations and in fact all the other employees felt the same too. He said I was being suspended indefinitely pending an investigation from loss prevention. I had some Christmas presents hidden in the safe and when I asked if I could retrieve them he said 'I'll have to watch you to make sure you don't steal anything else.' I was appalled and hurriedly got my presents and all my belongings and left.

About a week later Kevin called me and said I had to write a signed statement on what happened that this would be my chance to explain. I said to him that I already explained to you and I am not going to give you a signed statement. Finally on Jan 7th 2008 I called Kevin and flat out asked when am I going to be coming back to work to which he replied 'your not, you were officially terminated as of the first.' Was nice of him to not call and inform me of that almost a week ago when that was determined. I was also threatened to pay back all of the gas purchases or else I would face prosecution.

I asked him why this is happening and was told I was fired for theft because of the gas but the food and promotional items were classified as stupidity on my part. I called the district manager Rudy on this and he told me Kevin sat down with me a few times about my purchases and supposedly I was warned but I explained that it was only the one time he sat down with me the day I was suspended. He pretty much called me a liar and kept focusing on me being a thief as well. I didn't get that 2nd half retention bonus due to me being terminated on the 1st supposedly.

Anyway I really think they need to really learn how to focus more on training when it comes to policies and be more fair in treatment. I would never work for them again or purchase parts from them. It seemed like the whole transition to their company went very messy. In my opinion they really need to focus more on communication with managers and employees, they preach communication but almost all the time you would get voicemail with no response back.