Mr Price Group / MRP
reviews and complaints

I was at Mr Price Rustenburg so by the door when I arrived I had some parcel of which was closed/sealed from the previous shop so the person whom I got at the door was very rude to me when I tried to ask if they are sealing the products again he started shouting "You don't tell me what to do,you don't instruct me" I was really quiet because I didn't understand why he is shouting he went on "You don't say your own rules,you chose not to have order and you bring it here" I was soo hurt I even left the store

He could've just told me nicely that no even if you have tapes or staples from the previous store we have to insert ours

Incident happened at around 13:35 Thursday 28 March, Mr Price Rustenburg

Good Day .

Hope this finds you well .

It has come to my attention that there's no progress about this matter. Therefore I kindly request a refund or another phone ,

I bought my cell phone Mobicel VX18 , original IMEI NUMBER IS [protected], late last year 03-11-2023 it didn't last for long I then took it back to Mr price cellular 10 days after purchasing.

That was shocking but I thought it was a minor fault, Come December holidays it stops working again . took it back again . 12th January 2024 because I was away for the holidays .

I have been going back and forth at this store for repairs only and no answers , 28-02-2024 was the third time and today is the date it's 22 April 2024 . I haven't received any update and no one at Mr price cellular in Nonesi Mall has answers about this, this has inconvienced me in so many ways. please kindly attend to this matter.

Good day the attached document are not even clear anymore and this because at your service at branch levels is null and void.

Please take note the reversal was done on 29th December 2023 for an amount R429.98, your tax credit note number appears as 2-62167 @ 10:57:33 your is the 1 in Songozwi street Louis Trichardt, I’ll need you to refund my money as I asked for right from the beginning and would not even consider a voucher mostly because of this incident holding me ransom for such a long period, so please do not even suggest this.

The first item was as I can remember a white long dress with big blue polka dots (code-102326 (or could be 8) 510 an the other was a small size dress (code [protected]) that is about what I can see and this was quite lovely wanted this for myself, but you had no other size available

I need this funds immediately as 4 months is just way out of question

good day

trust all is well

i have purchased a pack of x3 boxers and on the package it states it is a extra large as soon as i got home i saw that the product itself says that it is a large and not does not correspond with the packaging , unfortunately i will not be able to go back to swop it as i can not drive up and down to correct the mistake that the BAYWEST branch has made. I have to take the loss now.

for any further details you may need please contact me on [protected]@gmail.com

Good day

This is rather frustrating to keep looking for contact details for Mr Price home customer care department as none of those agents are helpful or even doing their jobs.

For the last year I have been trying to get assistance on a couch that I purchased from Mr Price Home, I have called many times to a point where I now need to throw away thousands of rands I spent on a couch that is defective - there are springs that protruding from the couch to a point I cannot sit on it anymore.

The consultants do not know how to deal with my queries and therefore transferring me, hanging up the call and not assisting is frustrating for anyone to deal with. The consultant Thembeka says you guys have a policy - and I told her you guys were helping me last year and since then all my emails went unanswered!

I do not understand how customer care is now regarded as tolerating the customer - this is unacceptable

I was tricked into porting my number. I received a call from one of your consultants an Indian lady, She told me about the SIM card services of which I rejected from the the beginning I specifically told her that I do not need it but I will give to my little brother. Even when she read out the porting/Swoping of my number I told her I don’t want that option, to my surprise my number does not work my service provider can’t assist me. Fix it, you Need to fix it. It’s a huge inconvenience for me I cannot do my work, school and my child’s school use this number for calls and information sharing. Fix It!

I bought a couch from your Retail Crossing branch on Friday 29 December, 2023. Both the cost of the couch and the delivery thereof was paid on the same day in store. Raymond, the employee who assisted with purchasing the couch said that it would take up to 5 days for the couch to be delivered - day 5 was on 8 January 2024. I followed up with Mr Price on 9 January after the couch was not delivered. I was informed that they were still waiting on the courier to respond and would get an answer by 16h00. No feedback was given.

I tried to follow up today, 11 January 2024, and after waiting for 15 (fifteen) minutes on the line, NO ONE bothered to assist me. THIS IS UNACCEPTABLE. I have PAID for the couch and delivery! The least you can do is come to the phone to assist a client!

I made lay bye in middelburg mall on 21 oct made 2nd payment on the 20th of november yesterday de 14th I came to collect was advised store room is a mess I must come back on the 15th @8 then to my surprise lay bye is missing they will check for me in other shops whereas I told them I am going somewhere need de clothes. Manager pule not seeing anything wrong with this I just need to realize that they know it's their mistake and they acknowledge their mistake nje mina I should understand. Staff negligent including manager. I advised the manager that I give him until monday the 18th to give me feedback actually my clothes, until today I haven't received a call from him and I want my clothes as I have chosen them.

27 November 2023 @ 00:00

So my account with Mr price has been in arrears so I've been paying off the account by being debited every 27th so this month I had to pay debit R816 so I paid it off before the 27th so I still got debit R816 , I tried calling the mr price Durban numbers no call was answered and I found an email [protected]@mrpg.com and the email didn't go through all I ask for is an refund please

I bought Bracelets butterfly on 23/10/2023 around 12:05 at Thabong Shopping Centre l put them in a bag. Yesterday l went back to work with the bag without taking them out. So I went to Evaton mall to pay my account n get few things when I was done a security searched my bag as normal found them in there he asked for a slip told him the slip is at home because l forgot the product in my bag. He gave me attitude leaving me unattended bare in mind I'm still at work l called at home trying for someone to send me the slip but couldn't get hold of anyone. So l had to wait for nothing till l decided to tell him I'll come back tommorow which is today.. Firstly the product have a code why didn't the scan to see its not theirs or check the cctv but they treated me like a criminal I'm not happy with their service now l have to ask from work to go back to fetch them

On the 22/10/2023 there were two cell phone purchases done on my acc amounting to R5500 in total. These were not made by me,and were made in Lenasia and Soweto. I don’t know how the purchase was done as my store card was with me. This is a clear case of fraud.all this I discovered when I went to the store on 07/10/2023 When I was trying to make a purchase and I was told that I don’t have enough credit. This was alarming as I know that I was only left with about 1 instalment to finish paying the acc