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Mr Price Group / MRP
Mr Price Group / MRP Customer Service Phone, Email, Contacts

Mr Price Group / MRP
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1.1 736 Reviews

Mr Price Group / MRP Complaints Summary

15 Resolved
721 Unresolved
Our verdict: If considering services from Mr Price Group / MRP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mr Price Group / MRP reviews & complaints 736

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5:49 am EDT

Mr Price Group / MRP Poly Shaggy Rug 180cmx120cm

I bought this rug three weeks ago at Canal Walk MRP Home.

This rug is shedding terribly and after three week looks terrible. I don't know what to do but cannot see R900 goes to waste like this.

Please assist asap. I think this should come with a warning that it sheds and looks bad after not even a month.

I work and is hardly home and my partner visits every other weekend.

This is ridiculous.

Desired outcome: I would like a suggestion or reason why the rug is shedding this much and if possible a refund

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5:54 am EDT
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Mr Price Group / MRP Order status no assistance from customer service assistant

My online order status has been indicating "SHIPPED" for the last 12 days and the delivery is 7 days late. I've logged three disputes with customer care line via WhatsApp (line number [protected]). The first assistant Bongeka said I will receive feedback via email from the courier company regarding the delay (City Logistics on 13/6/2022). It's been two days and no assistance from the courier company City Logistics. The day after I contacted the same line and Yvonne assisted me. She said that I will receive my order tomorrow (15/6/2022), but I still want to confirm if that will be happening so I wanted to find out if my order is really coming. Today 15/6/2022 I contacted the same line for the third day for confirmation. This time Lungile assisted me. She/he is not helpful at all and has a lazy approach to the issue. I still don't know where my order is and if it's really coming. Thanks to Bongeka and Yvonne for trying to assist me (I hope they actually tried). Lungile should not be working for the customer care department. See the images attached

Desired outcome: I want to receive my order

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12:27 pm EDT

Mr Price Group / MRP Fraudulently used of my account

I wrote affidavit to be dispute the use of my details to buy goods from Mr price Frauduletly but until today I didn't get any response from Mr price.i email the dispute during may.my cell number is [protected].please help me as can't buy anything on credit and this is affecting my credit score and embrassing since I always pay my debt

Desired outcome: Want quick response because it affecting my life

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9:23 am EDT

Mr Price Group / MRP Mr Price Sim Card

April an agent from Mr price called saying that I qualify for Mr price account, so we opened the account online later that day I we6to Newtown to fetch the card and they gave me the card and Mr price sim card. Another agent called me to activate the sim card and I said I don't want it. Now my balance doesn't decrease when I check instore Mr price has been deducting 120 per month for a sim card that I do not use and haven't opened even. Mr price is so unprofessional and their rude agents. I'm even thinking of closing the account because there are amounts that are being debited from my account that I don't know please cancel the sim card thing because I didn't agree to it.

Desired outcome: Cancel Mr price account and that donation thing.

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6:06 am EDT
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Mr Price Group / MRP mr price home

Good Morning

I have applied for an account with Mr price home, that was approved for R4166 and now they have not called to say I must come and get the card,

, I need to know why they approved it if they cant give me the card. i saw it on credit union that its approved with the credit of R4166

Why do they not give me the card

Regards

Glory

[protected]

Desired outcome: i need the card so that i can use it, and pay monthly accordingly.

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11:27 am EDT

Mr Price Group / MRP Service

Good day. I was at your south gate branch this morning 26/05/2022 I'm not 100% sure of the time I walked into the store but my purchase time on my receipt is 11:36:47. I was assisted by a lady called Lungile who first told me that that she didn't has the key for the safe where the tablets are kept and the person who has the keys is off, only once I explained that I was from trade route mall where I was told they only had a display tablet and that they don't know when they will have stock but I should rather go to south gate because the had six tablets available and that i was not gonna be driving back and fourth than she said she will go check at the back if they has. The problem started after she came back with the phone and took me to the till to make payment, she and another lady by the name of Vidah who was by the tills assisted me. I explained that I has two vouchers I would like to use as part of payment. She explained that I am unable to use the vouchers for a phone purchase which I fully understood. I was than told that i would use the vouchers to make a payment on my account and I opted for that, they punched in both vouchers but the system said I was unable to redeem them with that option, They suggested that I rather buy items in the shop and I agreed to that. I than went and choose a few items than went back to the till to pay for the items now the vouchers says they have already been used. Vidah called a lady by the name of Lebohang who I assume is the manager however I'm not sure about that. Lebohang took my Id and the reference of the voucher and called to call the head office, My issue is that Lebohang was not professional at all, she was playful and moving for here to there and didn't even try to give me a solution, I was in the store for more than an hour and a half bear in mind I am heavily pregnant and I wasn't even offered a seat. I left the store at around 12:30 with no resolution what so ever and I never used the vouchers. The voucher code is [protected] please investigate when and where the voucher was used because I am sure that if it was really used it will sure todays date ,southgate branch and the time of my purchase because those ladies punched it into the system more than twice

Desired outcome: I want an apology, to be reimbursed for the voucher I didn't not use and feedback on action taken

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12:26 pm EDT

Mr Price Group / MRP Customer complaints

I visited one of the Mr Price branch in Dobsonville Mall on the 21 April 2022 at about 16H30. Our attention was to buy a new clothes for both of our kids. Then after getting what we were looking for myself and wife we went to the till point. The cashier who was assist my wife packed the stuff inside the Mr price plastic bag a short while she called the man who also accused my wife that the card doesn't belong to her they asked her to call her ID number she does that but still they were hesitant about her signature.

After she completed packing all the stuff (Sennya she the cashier called a man they all became arrogant towards my wife saying that the signature on the account card doesn't not match with the one on the slip they were together with another man when that incident occurred and the same time shouted at her I wonder is it the way how the customer's should be treated in Mr price I believe that when entered into your mr price branch we must be treated with respect.

There is a possibility that this behavior is not happening only to one customer maybe others customers they don't lay their complaints.

Desired outcome: I need to action taken

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Phiwokuhle Laurencia Manaba
, US
Aug 16, 2022 12:28 pm EDT

I visited one of Mr price branch in Atteridgeville attlyn their service is very low the don't know how to communicate with the customers they are full of attitude. Even the cashier who was helping me goes by the name of Zamokuhle her attitude was beyond major

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5:14 am EDT
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Mr Price Group / MRP Cellphone contract

good day

my name is webster , i have a cellphone contract with MRP Mobile , this is my second phone i have and i am not happy with your services this time around , the first one was ok , this cellphone its hitting up when i am using it, i did complain about that and they took it back but still came back with the same problem

now they dont collect money from my acc when there is funds available at first they said it wasnt possible to do from credit card , but the same person that helped me didnt say that to me, i arranged again with someone for savings acc and still they didnt collect when funds where available , no commincation trough out and yesterday i received an email from debt collectors , how on earth while its yall fault not to collect money from my acc while they funds

please do come back to me before report yall to hellopeter

[protected] webster

regards

webster

Desired outcome: id appreciate a soonest respond

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8:20 am EDT

Mr Price Group / MRP Salton kettle

We purchased a kettle from Mr price home cavendish square about a year ago and barely used it. most times it's unplugged and rolled up properly this morning it suddenly isn't going on anymore not the light and doing absolutely nothing!

This isn't a cheap kettle but to suddenly stop working and when it's barely used has me very dissatisfied with this quality

Desired outcome: Pleasure respond on this matter on a way forward I am upset with this quality.my email :[protected]@gmail.com

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5:47 pm EDT

Mr Price Group / MRP Grey and white pyjamas

I purchased a pair of Pyjamas on the 16th May 2022 at Mr Price Norkem Mall. Today the 17th I realized how bad the quality of the material really is. There are holes or maybe I should say missed stitches on this product. I am really not happy.

Now as I check for me receipt on my email, I realize I didn't get the email. These pj's were R199. 99 but it was really a waste of my on my end. I am so disappointed

Desired outcome: Replacement / refund

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Update by Zanele Masuka
May 20, 2022 4:18 pm EDT

Still no response or resolution.

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4:42 am EDT

Mr Price Group / MRP Poor service

Good Day,

I visited the Centurion mall, Pretoria Mr Price clothing on the 26 April 2022. I purchased a pair of espadrille wedges, that were on sale but did not have a price tag. When I got to the counter, the cashier tried to source the price on their system. Its not the first time I purchased something, without a price tag and they would normally get the same item or similar to source the price (so I'm not sure, why I got the run around). I stood at the counter for an hour as about four different people took the shoes to the back( not sure why, as no one came with a price tag) they were a few staff members behind the counter conversating in their language and laughing, but showing no urgency to my matter. One lady by the name of ? tried to source info on her cellphone and another lady on the tablet ( looking at the same product over and over) when I asked is she going to help me she just continued in her language talking to her colleuges and laughed again. She spoke to her supervisor standing behind her and he shrugged his shoulders (like he doesn't know what to do) and didn't assist at all. When I told her I was waiting long enough and was going to contact the head office to complain they were suddenly willing to call their manager and had out of nowhere sourced a price for the sandals. I couldn't believe I was treated so bad after being a regular customer and treating me this way infront of other customers. And in a customer orientated environment.

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4:35 am EDT
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Mr Price Group / MRP Kids clothing

I went to Mr price in Thabong wanted to buy my son winter clothes, and in the clothes department a lady whom was working there as her department.. Did not even bother to assist me in anyway, when I asked for different sizes she did not even bother to check fr any sizes, she even had an attitude about it.. So I decided to go an do my shopping elsewhere.. The attitude stinks..

Desired outcome: Nothing was done.. All of the staff there just couldn't care less about the customers all the concerned about is packing stock

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10:29 pm EDT
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Mr Price Group / MRP Cellphone data contract

Company failed to remove my name on their system as a contract holder while I have concealed it on 23 November 2021.

Desired outcome: Problem to sorted and an apology because I have been escalating this since last month March 2022

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3:23 am EDT

Mr Price Group / MRP Voucher

I have purchased a voucher of R500 for my sister's birthday. When she wanted to redeem it at the Mr Price Home, Moffet Retail Park, they told her that there is a zero balance on the card. She has been to the store numerous times since December 2021. Everytime they tell her a different story, but the problem has to date not been resolved,

Thank you

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2:37 am EDT

Mr Price Group / MRP My credit limit is incorrect on my mr price statement

I opened a mr pr account online and was sent an sms saying it has been approved and my credit limit is R6000.

I picked up my card and shopped on the account. At the end of the month I could not find my card, my husband had misplaced it but I still was able to pay my account in store. I paid R500 on my card. Trying to get a new card was very stressful as I was first told it can only be done during the week. I went after work on a friday and was told a different story. That your offices are open on a saturday so i wasted my time going to mr price as the time i arrived at the store your offices were closed. I visited the store the next day. Waited half an hour to get through to someone on your customer care. The lady laughed at me when i asked her to make me a priority and to please not transfer me to a different department when i asked her to make sure my credit limit was R6000. Eventually she checked and assured me it was. I checked my clearscore report this month and saw my credit limit was R1 on my mr price account and then I checked my mr p statement and it showed it is R1. I am extremely upset and stressed out, my credit score was affected because it says I have exceeded my limit. I obviously shopped on my account. Even if I spent R2, I would have still exceeded my limit. I do not want to go through calling the customer line and waiting more than half an hour to get through to someone. I am requesting a call back from your accounts department to explain to me why they have made my credit limit R1 and I want compensation for my credit score that has gone down by 11 points. It is unacceptable. It's really stressing me out.

Desired outcome: I want a reasonable amount credit to my mr price account for my credit score that has gone down by 11 points

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2:29 am EDT

Mr Price Group / MRP M140301152107 ctn manguzi tie ty

Good day, hope you are well,

I bought duvet on 19/03/202 for my my visitor who came to my house for visit for the whole week, in the week of the 17th. They left on the 22nd came home friday removed the bedding put hemin the washing machine,

Tomorrow morning-saturday, when I want to hand the duvet, I notice that there was tear that show that when the duvet was beeb sewed — the machine did not catch another part oft the material so while it was being washed - the material split

Desired outcome: refund or exchange

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9:43 am EDT
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Mr Price Group / MRP Fraud

I have just received the statement from Mr Price Account showing that purchases was made on the 24 March 2022 which I don't know of it. The same date I was at Waterfall mall in Rustenburg at about 13h30 trying to buy but they said I don't have credit only to find that someone used my account on that date and I have never lost my card. In short I didn't buy anything

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7:30 am EDT

Mr Price Group / MRP No response to request to reduce credit limit

I have been requesting for a reduction of my credit limit to R2000 since the beginning of May.

Does Mr Price only increase limits so that we can drown in debts? Why is it such a problem when we try to get our finances in order and want to reduce credit limits?

I need response to this ASAP!

Desired outcome: A call to reduce my credit limit or atleast response to my emails!

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12:59 pm EDT
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Mr Price Group / MRP Men's Jacket

Hello,

I bought Men's Smart Bomber Padded Black Jacket [protected]) on Saturday, 09/04/2022 at Mr Price Maponya Mall.

Today when my partner wore it the inner part of the arm and the wrist part were found to be torn.

We were so disappointed to observe such.

Please advise on whether we should take it back to the store for exchange since it doesn't have the tag on.

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3:07 pm EDT
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Mr Price Group / MRP Ladies bras.

09 April 2022-at 12h.

I bought two bras which were a pair. I didn't fit them as per rules. I just realized that they're not the same size. One is 36E and one 40E. When I took them from the isle they were written 36E on the price tag. I am really disappointed and wasted money since the regulations don't allow them to be returned. I'm defeated. One bra is short of a strap.

Desired outcome: I'd appreciate a response.

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Mr Price Group / MRP In-depth Review

Overview:

Mr Price Group / MRP is a well-established retail company operating in the fashion and homeware industry. With a rich history and extensive background, the company has gained a strong reputation for its quality products and affordable prices.

Product Range:

Mr Price Group / MRP offers a wide range of products, catering to diverse customer needs. From trendy clothing and accessories to stylish homeware items, the company ensures that customers have plenty of options to choose from. The product categories are varied and extensive, ensuring that there is something for everyone.

The quality of the products offered by Mr Price Group / MRP is commendable. Despite the affordability, the company does not compromise on the quality, ensuring that customers receive value for their money.

Pricing:

When it comes to pricing, Mr Price Group / MRP stands out from its competitors. The company offers competitive prices that are often lower than industry standards. Customers can enjoy affordable shopping without compromising on the quality of the products. The value for money provided by Mr Price Group / MRP is exceptional.

Customer Service:

Mr Price Group / MRP prioritizes customer satisfaction and it reflects in their customer service. The customer support team is readily available and responsive, ensuring that customers' queries and concerns are addressed promptly. Contacting customer service is hassle-free, with multiple channels available for communication. The assistance provided to customers is commendable, making the shopping experience more enjoyable.

Online Shopping Experience:

The website of Mr Price Group / MRP is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, allowing customers to quickly locate their desired products. The checkout process is smooth and hassle-free, with multiple payment options available for convenience.

Delivery and Shipping:

Mr Price Group / MRP ensures speedy and reliable delivery of products. Customers can expect their orders to arrive in a timely manner. The packaging is secure, ensuring that products are delivered in excellent condition. The company also provides tracking and updates on the delivery status, keeping customers informed throughout the process.

Returns and Refunds:

The return policy and procedure of Mr Price Group / MRP are customer-friendly. Returning products is easy and hassle-free, ensuring a smooth experience for customers. The company is efficient in processing refunds, ensuring that customers receive their money back in a timely manner.

Customer Satisfaction:

Mr Price Group / MRP has garnered positive feedback and ratings from its customers. Testimonials and reviews from previous customers highlight the satisfaction they have experienced with the company's products and services. The company's commitment to customer satisfaction has resulted in customer loyalty and repeat purchases.

Corporate Social Responsibility:

Mr Price Group / MRP demonstrates a strong commitment to corporate social responsibility. The company actively engages in initiatives and efforts towards sustainability, ensuring that its business practices are ethical and environmentally friendly. Additionally, Mr Price Group / MRP is involved in community support and involvement, making a positive impact beyond its business operations.

Competitor Comparison:

When compared to other businesses in the same industry, Mr Price Group / MRP has several strengths. The company's competitive pricing, wide product range, and commitment to customer satisfaction give it an edge over its competitors. However, there may be areas where competitors excel, and Mr Price Group / MRP can focus on improving in those aspects.

Recommendations:

Overall, Mr Price Group / MRP provides a commendable shopping experience with its quality products, affordable prices, and excellent customer service. To further enhance the customer experience, the company can consider expanding its product range or diversifying into new categories. Additionally, focusing on continuous improvement and addressing any potential areas of concern will help maintain its position as a leading retail company.

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Contact Mr Price Group / MRP customer service

Phone numbers

+27 31 310 8000 +27 31 310 8809 More phone numbers

Website

www.mrpricegroup.com

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