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Mr Price Group / MRP
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Mr Price Group / MRP
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1.1 737 Reviews

Mr Price Group / MRP Complaints Summary

15 Resolved
721 Unresolved
Our verdict: If considering services from Mr Price Group / MRP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mr Price Group / MRP reviews & complaints 737

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6:29 am EST
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Mr Price Group / MRP Customer service : Call centre

Good day, I am so disappointed in the service I received from the customer care line. I called in on the 03 January 2023 waited for at least 10 minutes before the call was answered, I explained my situation regarding my account, and was informed to dial *120*410#. Incorrect information was given to me, had to call in again, waited 15 minutes, explained to Nosizo, she put me on hold again, after 10 minutes, given incorrect information again, eventually told me, my account has to be closed and I won't be able to open an account now? Please educate your call centre agents correctly. I will now close my account and won't open again. Bad service.

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1:29 am EST
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Mr Price Group / MRP Credit limit

Good day Complaints Dept

I Rachel April my ID [protected], had an account with you for how long, got retrenched, you stopped my card, start working again, send all necessary doc`s to Mr P Customer Serv, you pop up with a policy that is outstanding I paid, so if the policy is still active why not my credit limit,

this is really bad services, ive tried your recommendation to do an online credit increase the come back was :DECLINED:

with all this "merry - go-round" attitude and no services, how can I use my account/card with no credit limit but a policy to monthly payment.

Please advise

Regards

Rachel

Desired outcome: positive with an immediate credit limit today still

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6:21 pm EST
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Mr Price Group / MRP Exchange service in store

Good day

Today 21/12/2022 I visited Mr Price Clothing Store in Vredenburg, to exchange shoes which I bought online.

At around 11am, I stepped into the store and was asked by the security officer to give the bag so that he can check the pairs of shoes in the bag, and the slip to see if it corresponds with everything on the invoice.

The consultant called the assistant manager Felicia to assist her with the transaction, and I was told that it can't be exchanged as it was bought online. I told Felicia, its fine I'm going to take the shoes with me and buy other shoes for the two girls' cash. Felicia starts to be rude, telling me that I can't take the shoes as it was already done on the system, and I have to leave the shoes. She started to insult me, by saying I'm stupid and she will never understand people like me.

I was in the store for 4 hours, of which I phoned my aunt because she was the one buying the shoes initially for my kids. When my aunt came into the store she asked for the manager, of which Felicia also told her she can't assist. My aunt asked for the manager, and we had to wait another 20 mins.

The manager, who was very helpful asked a couple of questions, and in 5 mins assisted us with no problem at all.

I will never do business in Vredenburg Sanlam Centre Mr. Price Clothing, as I received the worst service in my entire life. If this is the type of people in the stores, than I don't see the need for such incompetent, rude and ill-mannered people

Desired outcome: Felicia needs to be discipline, and I want a formal apology from her, as she made me feel like I don't belong in a store as Im way beneath her, I felt like a criminal, as other customers were staring at me

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8:38 am EST
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Mr Price Group / MRP Service

Good day,

I have just been with Mr Price Home East Rand Mall.

I bought a duvet cover and looked for matching towels. Found the most beautiful towels but unfortunately no price was on the price tag. I went to the pay point to ask a lady to assist - just to scan for a price.

Well,... the rudest person I have ever dealt with in ANY Mr Price! Ofcourse your staff is not wearing name tags so I could not get a name. However, she was busy putting sale stickers on gift bags. She ignored me point blank. Did not even looked up. I stood in front of her for a good 5 minutes... not even the courtesy of : "Please can you give me two minutes or please can you use the next paypoint.. nothing! How rude!. What an absolute disgrace to think that people like that is working with the public! The guy that helped at the other till was amazing - my till slip show his name as Lindokuhle (hope it's is name).

Desired outcome: A customer service course -she should realize that if she does not have customers, she will have nobody to serve which ultimately means no job. An apology would also be nice.

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2:42 am EST

Mr Price Group / MRP Cell phone claims

Am paying for insurance on my cell. I filed for complains after my cell being stolen. Was 1st asked 2 pay excess fee of R300 which was no problem. Then a week later 2 pay another R330 which i did. The following day they are asking for another R30. Very incompetent from mrp claims. Costing me money every time jus going 2 town and then wait 4 ever in the lines... disappointing.

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Update by Sudesh Singh04
Dec 21, 2022 2:49 am EST

Please make up ur minds ?

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5:21 am EST
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Mr Price Group / MRP Clothes

Good Day Team😭

Mr Price Hartswater - 33 Df Malan Street

Yesterday(16 December 2022) i entered the store at 10h00am to release my lay-buy which i made on black friday spree.I was made to wait until 16h45pm thats when i left the store.The cashier took my receipt saying they going to check my lay-buy which is mainly my children christmas and new years kids wear.

As the day went by i enquired what was the delay about,i was met with rudeness by the cashier saying "we cant see your parcels and if you like you can take your money like any other customers who are taking their refunds,if i needed money i would have gone to the bank.I was so perplexed at this bad stinking "municipality,home affairs,traffic department" rotten client service.I could not help but look on in awe with the manager who was also helpless.

if cashier with this mentality only caring about salary they work for but not sales in the store,"this cashier is just a cheque collector thats all".the swearing and shouting in the store going unabated,No apology from the manager either.The reputation of Mr Price Group is in big trouble in Hartswater(Northern Cape) as nobody cares about policies,work ethics.This is not rare to find in Government Department because they are captured by politics,slates,factions and lack of empathy for customer service cultures.

If the likes of Mr PRICEGroup who are private are following suit,war unto you.You rely solely on sales for you to stay in business,Government depends on tax whether you sold or not they still gonna charge tax,even in your rental.Mr Price Group you can do better in Hartswater to build rapport with your customers,cashiers and manager aren't even aware that they are the front-line of Mr Price in Hartswater

till to date my receipt was kept no call nothing,i had to figure it out myself

Gloria Sehako

Desired outcome: They must find my parcels ,my children need those clothes

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2:03 am EST

Mr Price Group / MRP Client service

On the 14 th of December I went to Mr price in Ceres. when I got there. it was cash only I wanted to pay my acc with bank card where as I couldn't because their system was of. my daughter wanted a dress badly and was the only one left so I decided to use my last cash I had on me to bye the dress end something else. I literally just had a R250. ofcause with the bag it work out R251.00 in my case to be exact R250.58

I told the cashier that I only had the R250 and literally no coins. so what now so she removed the bag from slip took my clothes out of the bag and let me out with clothes without a 60cbag. I was so disgusted by that I mean is that how u treat your customers. I will never shop at Mr price again and surely going to papers with this

Desired outcome: I would like u guys to approve your standards.cause it wasn't my fault that your systems were of.

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1:15 am EST

Mr Price Group / MRP Cellurlar techno spark 8c

I purchased my techno spark 8c online on my account on the 13/09/2022 at mr price and the phone was in a good condition after 3weeks after that it started freezing and then I charged it oneday and that phone totally went on freezing on the logo of the cellular name,I tooked the phone in on the 3/12/2022 to mr pricein zevenwaght mall invoice number is [protected] but the employee that helped me still couldn't give me accurately information for what's happening to the phone I feel that their service is bad and im really feeling frustrated,my email address is [protected]@gmail.com for feedback on my problem.

Thanks in advance waiting on feedback.

Desired outcome: I need a refund please

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Update by Shirenece
Dec 09, 2022 1:16 am EST

Bad service

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1:06 pm EST

Mr Price Group / MRP Bad service from store manager

I would like to express my deepest disappointment of a bad and rude attitude I received from a store manager of Mr Price store Dopsonville Soweto.

I purchase some item from Mr Price in bara (Black chain) soweto on the 1 Dec 2022 only to find out that when I got home the item was small.

Today 06 Dec I went to Dopsonville mall with the item, and I explained to the cashier my story which the store manager was next to the till helping another cashier he could hear our conversation while I was explaining to the cashier and the cashier told him that he has a customer who would like to do an exhange without a slip and he replied with an attitude he did not even care to talk to him he ignored me even when I tried to explain to him he told me that he will not entertain me and he continued talking to the cashier and pretending like I am not there I told him I do not like the way he is acting towards me as a customer he continued to ignore me and walked away and left me there unattended.

I do not appreciate the kind of behavior and service I have received today this is my money I paid with and now I am siting with an item that does not fit me and dont know what to do with it I know its my mistake to lose the slip but it is also not my mistake that the cashier who was helping me did not ask me for my email address and I have proof that I purchase using my debit card.

MRP BLACK CHAIN SHO 412752*9298 29 NOV

7455200233329143700333Y

Your response in this regard will be highly appreciated and I will appreciate if diciplinary action will be taken toward this rude and unprofessional store manager from Dopsonville mall

Desired outcome: I want to be assisted with exchanging this item failing which Mr Price must refund my money back.

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11:17 pm EST
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Mr Price Group / MRP Contract Sim card cancellation service

Yesterday(22/11/2022) I was denied service to cancel my contract simcard which I took unwillingly in MRP Mahikeng Megacity. Firstly, I was deceived that it is compulsory to take the simcard contract but told I can come and cancel it instore, this was when I opened my mrp account. When I went to cancel an agent named Hlele couldn't help me because I didn't want to take his suggestion. He kept on pushing to keep the contract even though i said a multiple times and ultimately, he didn't service me as I asked.

Desired outcome: I want my simcard contract to be cancelled, the person who deceived me must receive disciplinary measures and so as the agent (Hlele).

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2:10 pm EST

Mr Price Group / MRP Customer service

I went to a Mr price in newtown junction.. I picked clothes for my kids, then went into the line which was stuck because the cashiers were socializing. when I get to the tillers the assistant named Khanyiswe told me that I cant laybye an item which I find in the shalf and it wasn't marked in red to show that it was a marked down.. okay then I agreed that I will pay it aside then when I was about to laybye as its my first time... I wasn't told that an id is needed physically... and the cashier gave me great attitude and was even busy socializing with her colleagues while ringing the sale... when I was leaving khanyiswe was busy speaking behind my back with her collegues saying that am stupid to come without an id to make a laybye

Desired outcome: A written apology and great discipline to them

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3:12 am EST

Mr Price Group / MRP Cell Phone insurance

Policy No B05065A2BC

ID [protected]

Acc [protected] Bavumile Thulisile Gcabashe (Capitec)

First premium of R57.00 was not deducted on the 07/11/2022 where as the is money in my account, I have been phoning from the 08/11/2022 to try find out what could be the problem, your call centre agents they could not help at all, first they don't know which department to transfer me to, they always transfer me to claims department of which there they are clueless.

Please contact me on these numbers

[protected] or [protected]

Desired outcome: please check the reason why the premium did not be deducted, and correct and deduct A.S.A.P

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6:08 am EST

Mr Price Group / MRP Delivery service

I ordered twice from mr.price home online because i really enjoy shopping online with mr.price home. and twice they sent me the same driver who is rude.

He says he doesn't work for Fastway he just wears the t-shirt, which makes me very uneasy. He is rude and doesn't realise he is delivering a service. He also wanted me to get him in the road, i paid door to door how can the guy ask me to meet in the road.

The 2nd delivery, Also he didn't like the way i answered the phone so he thought to lecture me on that over the phone and in person when he delivered the stuff.

1st delivery, I didn't answer and he also in person thought it was a good idea to tell me he called and I didn't answer with attitude.

please do not send me this guy again, he is rude and doesn't care.

Also the white pots that i ordered, had black prints on them and it was dirty. please ask your staff to wear gloves or wash their hands when working with white items.

Desired outcome: I am not going to order online again, if you can't get me a different driver.

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8:33 am EDT

Mr Price Group / MRP Bad Service

no response no service

asked over the past 7 months to get the stuff off my account no feedback only a "fraud" tread more money demands but nothing I asked is done so I wish I never opened my account with you and rather went to Ackerman's or Pep

I don't think you have a clue what fraud is.

didn't think the service is so bad will never recommend you to anyone

Desired outcome: I would like my account to be closed and the money I still own to be written off as I begged emailed call what's app Facebook messenger no response. As I no longer see the use in having this account if the service is this poorly

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9:28 am EDT
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Mr Price Group / MRP Customer service

As am typing now am on a que at Mr Price Midtown mall in Rustenburg North West. I have been standing on a que for more than 40 minutes now with only 2 cashiers operating at a till point. I means it's month end we are all aware of that but it seems like they are not bothered at all this is not the kind of service am willing to accept as a customer totally unacceptable

Desired outcome: Change in service delivery /retrain of staff especially in this time of peak

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6:20 am EDT

Mr Price Group / MRP Bag

Good day. My name is lufuno i bought a bag today at maponya mr price sport (R299.95) for traveling but the bag is torn on the other side and im already traveling now to limpopo would it be possible for me to take it back to any mr price store for my refund as the quality of the product its not satisfying .i just bought it today like 3He's ago now its torn so disappointed in the brand

Desired outcome: I would like a refund as I'm not happy with the quality of the productWould really appreciate your response in this matter

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1:15 pm EDT
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Mr Price Group / MRP account

on the 03/09/2022 i received a call from one of your agents telling that i have been approved for Mr. price account which i have to take my ID to the nearest store and on the 07/09/2022 I took my ID to Kempton park festival mall and when I got there I approach one of your staff to activate my account but punching reference number was told that the ref no have been used and now is today is 30 days waiting for feedback on the case reported which was recorded on the 11/09/2022. so can one of your guys get back to me please

Desired outcome: i would appreciate an response and apology

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10:29 am EDT

Mr Price Group / MRP Customer service

I'm not happy about the service I got today at Mr price home in highveld mall witbank, I wanted to buy four cups using my account they told me that I should produce my ID before I can make a purchase while I did issue them my card. I told them I don't have it with me, they reply and said sorry we can't help you so if it's a law that we should produce an account card as well as my ID why do Mr price not inform us instead before we can be treated as fools while in the shop

Desired outcome: I will appreciate a response along with an apology because I use money to go there for nothing

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8:25 am EDT
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Mr Price Group / MRP Customer service

Today I was doing some shopping at Mr price in mount frere at ntsizwa mall I am not setisfied with customer service I spent almost an hour on a queue and I left without being assisted that is just a poor service there's no way one could stand on a queue for such a long time and one cashier had the audacity to leave her till whilst there are customers that need to be attended.

Desired outcome: Either you teach your employees about the importance of serving customers properly

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10:31 am EDT

Mr Price Group / MRP Mr price mullingar

I brought items back without a receipt

I was treated very bad and disrespected also were really rude about the issue without a receipt I was in the store around 12 this afternoon on the 6 of October she said its the last time they give me a refund she was at the checkout not a nice person to deal with further training should be given to improve their attitude I wont be stepping near the place again I derive respect not rudeness

Desired outcome: To be treated with respect

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Mr Price Group / MRP In-depth Review

Overview:

Mr Price Group / MRP is a well-established retail company operating in the fashion and homeware industry. With a rich history and extensive background, the company has gained a strong reputation for its quality products and affordable prices.

Product Range:

Mr Price Group / MRP offers a wide range of products, catering to diverse customer needs. From trendy clothing and accessories to stylish homeware items, the company ensures that customers have plenty of options to choose from. The product categories are varied and extensive, ensuring that there is something for everyone.

The quality of the products offered by Mr Price Group / MRP is commendable. Despite the affordability, the company does not compromise on the quality, ensuring that customers receive value for their money.

Pricing:

When it comes to pricing, Mr Price Group / MRP stands out from its competitors. The company offers competitive prices that are often lower than industry standards. Customers can enjoy affordable shopping without compromising on the quality of the products. The value for money provided by Mr Price Group / MRP is exceptional.

Customer Service:

Mr Price Group / MRP prioritizes customer satisfaction and it reflects in their customer service. The customer support team is readily available and responsive, ensuring that customers' queries and concerns are addressed promptly. Contacting customer service is hassle-free, with multiple channels available for communication. The assistance provided to customers is commendable, making the shopping experience more enjoyable.

Online Shopping Experience:

The website of Mr Price Group / MRP is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, allowing customers to quickly locate their desired products. The checkout process is smooth and hassle-free, with multiple payment options available for convenience.

Delivery and Shipping:

Mr Price Group / MRP ensures speedy and reliable delivery of products. Customers can expect their orders to arrive in a timely manner. The packaging is secure, ensuring that products are delivered in excellent condition. The company also provides tracking and updates on the delivery status, keeping customers informed throughout the process.

Returns and Refunds:

The return policy and procedure of Mr Price Group / MRP are customer-friendly. Returning products is easy and hassle-free, ensuring a smooth experience for customers. The company is efficient in processing refunds, ensuring that customers receive their money back in a timely manner.

Customer Satisfaction:

Mr Price Group / MRP has garnered positive feedback and ratings from its customers. Testimonials and reviews from previous customers highlight the satisfaction they have experienced with the company's products and services. The company's commitment to customer satisfaction has resulted in customer loyalty and repeat purchases.

Corporate Social Responsibility:

Mr Price Group / MRP demonstrates a strong commitment to corporate social responsibility. The company actively engages in initiatives and efforts towards sustainability, ensuring that its business practices are ethical and environmentally friendly. Additionally, Mr Price Group / MRP is involved in community support and involvement, making a positive impact beyond its business operations.

Competitor Comparison:

When compared to other businesses in the same industry, Mr Price Group / MRP has several strengths. The company's competitive pricing, wide product range, and commitment to customer satisfaction give it an edge over its competitors. However, there may be areas where competitors excel, and Mr Price Group / MRP can focus on improving in those aspects.

Recommendations:

Overall, Mr Price Group / MRP provides a commendable shopping experience with its quality products, affordable prices, and excellent customer service. To further enhance the customer experience, the company can consider expanding its product range or diversifying into new categories. Additionally, focusing on continuous improvement and addressing any potential areas of concern will help maintain its position as a leading retail company.

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Contact Mr Price Group / MRP customer service

Phone numbers

+27 31 310 8000 +27 31 310 8809 More phone numbers

Website

www.mrpricegroup.com

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