Mr Price Group / MRP

19/07/2018
[protected]

I just received a cell phone from RAM courier from MRP Mobile, and I open the parcel to check a phone and fortunately I did not like the make of the phone. Is not what I thought it is, funny enough the sales person from MRP told me that I can return the phone and cancel the contract within three days. I have called MRP Mobile to inform about that, and told me that I need to pay R350 for cancellation or returning the phone. Of Which, consumer protection act allows to return the product within seven days, also state on "Chapter 2 Part C, consumer have a right to choose and examine the goods, and also sales person never disclose if the will be a sticker on the box talking about the braking of seal.

Fortunately, I am a Quality Manager and I will not allow MRP Mobile to still money out of black people like this, because they called me about phone and I refuse to take this phone as if I knew there will be a problem now I have to pay for not liking the phone. I will put this incident on social media to ensure all people of South Africa are aware of this kind of money making scheme. I am calling consumer protection about this incident.

The Novelty Dino Onesie (SKU6700910091023) was given to my son as a gift on the 14 June 2018. I believe it was purchased the same day at N1 City mall.

Last week I notices a tear in two places in the material and today I decided to take to Mr Price in Zevenwacht mall. Zinhle the teller wouldn't replace or exchange it without a barcode which at the time I did not have. Zinhle then spoke to the manager Lucinda, who just brushed her off and Zinhle returned saying she needed the barcode.

As I was leaving the store, I checked for the barcode on your app and found it.

I feel utterly disappointed that I now have to go to a Mr Price store for a second time! because your staff cannot find a barcode on their system!

Good day.

I do not make a habit of complaining. I am simply tired of receiving poor / rude / unfriendly / indifferent service while I am spending my hard earned money at shops where the staff is either not trained, or they are simply allowed to get away with terrible service because there is insufficient supervision by management. Therefore, I have decided to lodge a complaint about a most disappointing shopping experience at one of your stores.

On Sunday morning, 15 July 2018, my daughter and I went shopping at the Retail Crossing branch on the West Rand. We both shop at Mr Price Home very often, and on Sunday she was shopping for bedding. With the assistance of a very helpful member of your floor staff, she purchased a duvet inner, two duvet cover sets, sheets, mattress protector and a velvet quilt. We also bought some diffusers, and other odds. In view of this complaint, I am sorry that I did not get the name of the helpful employee.

However, at the tills the service was very disappointing. To start, we did not hear the first time the cashier called 'next', after which she impatiently repeated the summons. Her attitude while ringing up the purchases was, to say the least, unfriendly and indifferent. She continued her conversation with the other staff members while she rang up and bagged our purchases.

When my daughter asked her to check the email address used for submitting the invoice, she was told it's the one on her account profile. My daughter then mentioned that the email address may be outdated and she wanted to check it, upon which the cashier told her 'you should have told me before.' While I accept that customers should ensure their information is up to date, I imagine this could have easily been checked when requested, or if in fact, cashiers do not have access to the information, surely the query could still have been handled with friendliness and a helpful attitude. At this point, I asked the cashier for her name and told her that I feel it is only fair to let her know of my intention to lodge a complaint about her attitude and lack of service. Her response was something like (I can't recall the exact wording) 'I didn't do anything wrong.' Her attitude at this point was indignant. If she really believes that she did nothing wrong, I'm afraid the customer service training given to Mr Price Home front line staff is seriously inadequate. The name of the cashier is Mary Tshabalala.

I am looking forward to a response to this complaint. If I do not receive a response, I will most certainly take my business elsewhere. There are sufficient alternatives available, and as we all know, in this economic environment, no business can be arrogant enough to dismiss the opinions of their customers.

Please refer to attached screenshot of receipt.
I purchased my daughter a new Maxed hockey stick as well as new Maxed Shinpads as she is now Grade 4 and was headed to her first Hockey clinic. We only took the stick out the plastic to write her name since the rest of the team all has the same stick and returned it to its plastic bag and into the hockeystick bag. First day (last Thursday) when she started using it it started becoming quite sticky and seems like the sticker around is frumbling. No one elses does this. Its a new stick that looks older than the Grays one she had since first grade. She is embarresed to play with it.
The Shin pads, also on day 1, when she wanted to loosen them, the whole Velcro strip came out of the shinpad and she couldnt fasten them anymore. Ended up having to use the old mini hockey pads while I took the new ones to try and fix.
This is unacceptable. Since the goods have been marked with her name I am unable to return it to the store as they wont accept it. It is quite expensive for me, so this is unacceptable.
I am wanting to purchase a new hockey bag for her too, but are now having doubts as to trust the quality of your sportsgear.

Your feedback will be much appreciated.

Regards

I had purchased a pair of size 6 boots from the Mrp store, it did not fit. I went to store for a size 7, they did not have so they checked for at the most nearest store which was dundee, they told me that it should arrive in 2 weeks and they will call me. It's been a month now, I went to the store, they seemed confused and said it should arrive mid week.

To whom it may concern.
I've bought the "Edison Round Carbon Filament Bayonette Bulb" and a bedside lamp base at Mr. Price Home in Paarl Mall. I've had it for almost 2 months and didn't use it every day, and when I used it, I only kept it on for less than an hour. One evening I was sitting on my bed, next to my bed lamp that was positioned on my bedside cupboard, and suddenly the lamp exploded into a million pieces. I never touched the lamp, I was only sitting next to it, and it exploded. The lamp never fell over and I never touched the bulb. The pieces were everywhere! I had to clean my room with a big struggle for one and a half hours!
I'm really upset and unhappy about this whole situation and want to know weather I can return the lamp and will I get a replacement? Or what is your suggestion?
I'm a student and work according to a budget.
Hope to hear from you soon!
Yours sincerely

Lelanie Stemmet

On the 26th June 2018 I bought items amounting to P299.98 from your store in Francistown Botswana of which was informed that the payment didn't go through though it reported that the amount has been debited from my account. I also checked my balance from the ATM which confirmed that indeed the money has been debited, was told to come the following day. I did and since that time have been tossed from pillar to post by your staff by the name Taolo (I understand is the supervisor) who seems not to understand the procedure to refund the customer. I escalated the matter to the Manager who promised to resolve the issue as indeed they have confirmed that the money has been debited. Its more than two weeks since I lodged my complaint and it does not seem like I will be assisted. I am not happy about the poor service I received from your staff members. Please refund me.

Good afternoon, I was complaining about from the beginning of June and this month, where by I brought an item of R99 and R30 airtime. My credit avail by then was R536, 05 at the time and balance was R662'99 and i ended up with a balance of R917, 85 and credit of R282, 15. And the statement I received last month says my credit avail for last month was R412. And then I called and email MR price where by they told me it was a technical error and my balance for July was 787 and remaing credit was 412 and yesterday when I went to play I noticed the error was not fixed I forward then receipts and the statement I received from them. This is no fair as I always pay my instalment on time plus all the insurance which I kindly asked you guys to remove. Mr price doesn't value it's customer's serious. I Will not be paying anything amount until you guys fix the error cause I won't pay so much money for things I don't know. I won't pay from now on cause I've been asking you guys to fix the mistake and you guys apologised saying it was a system error and send the correct statement but now I go and pay and still the same previous error. You don't respect your customer's really and I've never even missed any payment.

Good Day

I have cancelled my unnecessary insurance on my Mr price card on 27th of JUNE 2018.

I have now been billed on my new account for the same insurance i have cancelled.
I have been informed that it takes a maximum of 30 days to cancel but why must i now pay this month for a service i have cancelled last month.

I phone MR.P on the following number [protected] and after holing for the financial service the phone was put down in my ear 4 times in a row.

I then spoke to Mustura and she says i have to pay for the insurance which was cancelled last month and i was angry because they first put me on hold and then put the phone down 4 times in my ear and i have to pay for the airtime being wasted.

No where on the phone discussing did anybody apologize for the poor service and it is still expected that i pay for an insurance which i already cancelled.

Mustura also made it clear that i am not Mr.prices only customer and that if i decide to cancel my account it would not be a loss to the company. i refuse to pay for an insurance service which will be cancelled as soon as the 30 day period is over. i suggest you make a plan so the service is cancelled today.

Otherwise we can take legal action, please provide me with a sign copy of the insurance agreement so i can provide it to my lawyer.

If i do not get any response within 24 Hours i will take to social media and hello peter explaining my disappointing service.

I was not sure when i was phoned to open an account with Mr.Price as it is not a store i usually shop at. i gave you the benefit of the doubt and opened the account and i know now it was a mistake.

I have never had this type of service from edcon nor the TFG group .

I am awaiting your response.

Regards,
Robin Damon
"a very disappointed customer"

I bought this jacket on account for R200 on friday 29/06/2018 @ 16:49:20 at Mr Price Cresta shopping centre. I wore it once and the fur is coming off on the inside and the vest I was wearing underneath is full of fur. I don't think this is value for money and would therefore like to return it and get another item.
Account holder : Londekile Dhlamini [protected]/ [protected]
dhlamini.[protected]@gmail.com

Greetings, I had a Mr Price account years ago, I have paid of this account many years ago. I want to open a Miladys account and every time they said I have an open balance. I did a credit check on myself.

I notice that there is an amount of R763.00 on a Mr Price Account of R763.00 Account no : [protected] date opened 26/11/2005. Please if you can help me to get this R763.00 off my name to clear it.

Thank you

Nadine Saaiman

Reegan Naicker, Mr Price customer service department pathetic service.He is incompetent.He had ignored my mails, and Fedex only received response at 3:15pm on the 15/06.When fedex was unsuccessful on 13/06, Reegan never informed me.I had to phone Fedex myself and find out about my order. Berlene(Manager), which was a lie, she in fact was a supervisor states she wasn't getting any correspondence from Fedex, how come I got a response.
Reegan was arrogant, when I phoned him at 11:50, he lied and said he didn't see the mail.I got a read receipt.He should be FIRED.

I bought some stuff for my kids online and selected the express shop delivery option coz needed the clothes for a special occasion and I wanted to have a day extra just in case I needed to exchange something.. I was charged the r35 express delivery fee but with indicated 2-3 working day on day 4 I still didn't receive anything. Its so frustrating coz when u call them they keep telling you the package has been shipped and they don't know where it is at this moment.. My thing is why charge a fee for something you cant deliver on... This service sucks big time

I purchased a metallic bodysuit at r79.99 which was never worn and still had the tag on it. I wanted to return it as I was second guessing whether I still liked the colour. The staff member at mr price jacaranda scans it, returns it but does not even tell me that it is now marked down to r40.00 and at the time I was unable to check my slip because she sent it to my email address. When I eventually check my slip and go back into the store to query my refund and or get the item back (because I would not have returned it had I known that I would not get the full refund back) the manager says there's nothing he can do for me and that it is my fault? I asked him if I can take it up with customer service since he can't help me and he refused to give me the customer service number... (as if I can't google it). This is daylight robbery and very unfair, why should I have to pay the full price and not get my full refund when I return the item? Yes it's only r40.00, but it's the principle.

I am very unhappy due to the following:

I have purchased a jersey that is R159.00 at Eastrand Mall Mr Price and I have paid the full amount. Unfortunately the jersey was small and I had to return the jersey. I have returned the jersey to Woodmead Mr Price, the lady scans the jersey and says its marked down I should pay the difference, however, I have paid at Eastrand mall and it was normal price. The tag did not have a marked down sticker on. I have left the store and paid. I feel its very unfair as I had to pay an additional R60.00

I paid my account in full.. Now there is r3000 missing we went in welkom and virginia store to sort it out they keep telling they will call us been 2 days now and today they said the account has been locked.. They say my husband applied for a new card but he didn't... Im his wife wanted to use my additional card then but its also blocked and the money is missing... We have a child who needs the winter clothes we wanted to buy... Need to sort this out or im telling the public and ask for their opinion and help... [protected] / [protected]

I have bought a Genov 18 Strait leg CLBK on the 31/05/2018 on my account, after only one wash and wear the side of the pants are already tarn on the side of the pants. We pay a lot of money and then the quality of clotting is just unacceptable.
My account number [protected]. I do not want the pants to be repaired it should be replaced with a similar one. This is not the first time that I have bought pants like this and the last time I did not complain about this but I am just not willing to keep on paying for something that I am not able to wear.

The staff there are so unfriendly, floor staff and till staff. I went there to get a few items, ended up just taking one, when i got to the tills all the tellers were standing back against the wall. I asked what was going on, and one of them said how tired she was and stepped forward to assist. There was no line, there was a handful of customers and yet they can't take care of that few. I doubt i will set foot in that store again. Customer service training in strongly reccommended!

Good day

Kindly assist with the following, on the 21/05/2018 I went to mr price springs 111 springs shop 7 palm springs mall I had bought a few items gratefully, I then spotted a cut out knitwear code 1124610130002 rt formal although I did not have a size I then requested for them to check for me in kempton park and the store manager by the name of pricilla rampa called through to mrprice kempton park she asked for them to do arrange that it be brought to springs as it was the las item on the required size left, and before I left I was assured that I would receive a call soon but to my disbelief I went again to mrprice springs today the 07/06/2018 and I was only then adviced that the sales consultant at kempton park did not bother to process the query and that now I dont have that requested size as it was the last item on the floor I am not happy about the service I have received because they should have done a follow up the week the request was made but only later did they now follow up, please assist as no apology was given.

Thank you.
Kind regards.
Bontle

On 1 June 2018 I placed an online shopping order, I selected Express delivery to Somerset Mall and paid R35 with the understanding that the parcel will be delivered between 2 (or 3) working days. Since both the courier company and Mr Price work on Saturdays and Sundays the parcel was shipped& packed over the weekend.

Today is 7 June, and I was told that my parcel 'should' be at the store tomorrow...that means it took 7 days to get to me...not 2 (or 3) days as promised.

Rather under promise and over deliver...do not promise something that you are not able to deliver on. I spoke to On the Dot and the lady said it is always an issue with Mr Price deliveries, because you promise something on your website that they cannot deliver on.

Will I now be refunded for the Express delivery I paid for...because there is nothing Express about it...had I know I would have selected delivery to my door for only R10 more, but I wonder if that's not also a case of making promises you cannot keep.

Contact centre agents not really helpful to resolve. Promised they would phone me right back after I phoned this morning, a 2nd call after lunch and I was told the consultant is on lunch. Ref nr. 2772995

Carin Geldenhuys
[protected]@mweb.co.za