Mr Price Group / MRP review: 360 degree protection plan

I am lodging a formal complaint regarding the terrible service I received from Mr Price 360 Insurance while following up on my claim.

I have been paying for this insurance since 2020, and this is my first claim. My claim has been pending with no proper feedback. When I called to follow up, I was assisted by Masac Pillay, who was extremely rude, irritated, and dismissive.

He kept telling me I “must wait” and refused to answer reasonable questions about the process, saying he “cannot tell me background procedures.” His tone and attitude were unprofessional and disrespectful. I had to remind him that I am the client, yet I was made to feel like an inconvenience. This is the worst service I have ever received.

I want:

A proper update on my claim.

An explanation for the delay.

Action taken regarding his behaviour.

I expect respect and transparency as a loyal customer who has paid premiums for years.