Mr Price Group / MRP review: Mr Price Sandton City - customer service if racially based and poor - Matapa Makga

Friday - 30 June 2026 - I purchased a nightstand at the store earlier in the day. Got home and partially assembled it before noticing substantive damage to the wood. Headed back to the store around 5 pm to see if i could exchange the item. I opted for an email receipt and this store has no network to be able to download the receipt. The consultant laughed and mocked in a language among themselves and eventually told me, go stand by the entrance and download your receipt. They also knew the store did not have WIFI or network - so why ask an already disgruntled customer to make up for the lack of facility in the store? As if a return for a damaged product is the customer's fault. After trying for 10 minutes, i went back to the counter and asked if anyone could help me look up the sale. It was as easy as inputting my email address. They could have helped on the first instance but abused power to make a customer feel undervalued and wasted time. I will not make use of this store, as the service is poor - online it is. Customers are left feeling infuriated and embarrassed

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