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Consumer Complaints & Reviews in Durango, Colorado

La Quinta Inns & Suites / customer service

Susan Jacobsen on Jan 4, 2019

I recently stayed at the La Quinta Inn and Suites in Durango Colorado. I was charged twice for a night. When I called the hotel she acknowledged that fact but did not indicate it could be corrected. She (Maggie) said she needed to talk to her manager who would call me back the next day. No...

Famous Footwear / poor mgmt

Hayfactor on Aug 22, 2018

Hello. I am very upset about a visit to your Durango store this afternoon. I ordered 2 pairs of shoes online and they did not fit. I called customer service to inquire how to return and was instructed to return in store. Keep in mind I have to drive an hour to the nearest store...

Walmart Stores / assault at the door by employee

Leeanns on Jul 14, 2018

I am a nurse, and have been for almost 30 years. I have never stolen anything. For Gods sake, how stupid would you have to be to steal from the richest company in the country? I walked from the register to the door, and asked for my receipt. I had already put it away, and I said no. I am...

Walgreens / no corporate responsibility for recycling

Naomi Marty on Feb 26, 2018

I passed the pack of the building and saw that the Durango, CO store has no recycling bin. Instead, I saw that the garbage bin was overflowing with cardboard. It was disgusting and heartbreaking to know that this store isn't doing anything to make an effort to recycle any of the shipping...

Sonic Drive-In / did not refund the correct amount. poor service

John Colden Haught on Jun 5, 2017

I went to sonic to order 2 items. first item was a malted brownie blast. second item was a heath vanilla concrete custard. I was told they were out of heath and if i wanted anything else. I declined and took a refund. I had paid with a $20 bill and believe i was shorted on my change. It...

Advantage Rent A Car A Hertz Company / Not allowed to rent when randy said it would be fine


My son and I called Hertz to make sure that he could rent a car. He is a college student, 28 years old, traveling from Virginia to Colorado. I called the customer service number and spoke to Randy at the Durango, Colorado Hertz Rental Cars at the airport. My son has $4000 in the bank and a... / fraudulent credit card charge

Cynthia King on Dec 11, 2015

Apparently on Dec. 8 of 2015 ScoreSense took and unauthorized 39.95 from my account. I'm a senior citizen and can't afford this charge every month. It needs to be removed and the money replaced into my account. I will have to take steps to find out more about ScoreSense and get the...

GNC / employee

DisgustedCustomer8 on Apr 16, 2013

A couple works together at the GNC in the mall in Durango, CO. They constantly engage in PDA and it is extremely unprofessional. They do not pay attention to customers, let alone stop when one is present. This unprofessional behavior has caused me to take my business elsewhere where I can get real customer service.

Lifetouch / Bad pictures

littlrmomma232003 on Nov 12, 2012

i spent way to much money to order my daughter school pictures, they came back and she was giving a dirty look. so they said they would retake them. waited another month and they were even worse then before, when i called to complain they told my that it was the teachers job to pose the...

Regency Fireplace Products / Customers ingnored

ElJefe on Mar 19, 2012

If you have a warranty claim they will do anything to make you shut up and go away. Our Warmhearth cracked last year. We told the dealer and he didn't even come to inspect it but said send fotos. We did and he did nothing. Then without any explanation he passed us to a distributer. We...