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HomeAdvisor Customer Service

53 Reviews

HomeAdvisor, Inc.

14023 Denver West Pkwy, Suite 200
Golden
Colorado
United States - 80401

Customer Support Phone Numbers

1877 800 3177(Customer Service)
2 0
+1 303 963 7200(Head Office)
2 0
+1 303 980 3003(Head Office)
0 0
Mon6:00 AM - 5:00 PM
Tue6:00 AM - 5:00 PM
Wed6:00 AM - 5:00 PM
Thu6:00 AM - 5:00 PM
Fri6:00 AM - 5:00 PM
Sat7:00 AM - 4:00 PM
Sun7:00 AM - 4:00 PM
Plus

HomeAdvisor Complaints & Reviews

HomeAdvisor / charges, billing

Sh
sherr0 on Sep 28, 2018

Enrolled with Home Advisor effective 8/30/2018 - annual fee of $347.98 deducted from our account. We Requested only Alarm and Camera Job leads . During a two week period we were billed an additional $518.68 for leads, of the $518.68 only two of the leads were for Alarm and/or Camera job...

HomeAdvisor / pro business services

Je
Jessica Silvers on Jul 18, 2018

Recently I inquired about how Home Advisor worked for professionals. Miles got in touch with me and answered my questions. At that time I decided it wouldn't be a good fit for our company and I told Miles that. He wouldn't take no for an answer. Since then I have been getting harassing...

HomeAdvisor / bait and switch - fraud

Ca
Caroline Haugen on Jun 13, 2018

DO NOT USE HomeAdvisor PRO. They lie and help themselves to your money. We signed up for this service in February. We were sold by a girl named Olivia, we were under the impression we would be working directly with her. We were surprised when we were directed to an 800 number where we were on...

HomeAdvisor / unauthorized credit card charges and too many false charges.

Er
Erkaotgo on May 15, 2018

HI there, I would like to cancel my account because its totally scam. You guys charging for nothing just for sending me info. WHY? At the beginning you didn't tell me that gonna be charges for every lead. I don't wanna pay all those leads below.. 04/28/2018 - $92.45 04/29/2018 - $61.63 04/29/2018 -...

HomeAdvisor / home advisor scam misleading sales force - no refunds after 72 hours

Aa
AAA American Restoration on Apr 30, 2018

What a joke and a rip off. The salesman called me over and over and kept saying how they were owned by Angies List and totally legit. I see the complaint over and over. They take your $347 and tell you if you get a lead you have the option take it or call and set up appointment. What they...

HomeAdvisor / don't give them a try

Ja
JanLee5 on Nov 23, 2017

very smart, but dishonest. if you keep going that way, you will lose all of your customers. once you've got a problem, they will find a point in their policies that will be surely against you. Even if they don't have it there, they will make it up and change their rules. It's easy for...

HomeAdvisor / Unethical behaviour

Je
Jeremy_123 on Mar 14, 2017

Home Advisor is a complete scam for contractors. They only care about their contractors paying them, whether the lead is good or not. I have received exceptionally more bad leads than good, or even valid. Because they don't verify their customers. Overall, I think it's the worst lead based...

Home Advisor / Unwanted solicitation, false charges, false promises

Re
Reviewer92537 on Jan 29, 2016

My firm did business with home advisor over a year ago to a horrific business experience and false charges for non legitimate leads. Like painters looking for work not a job lead for my painting firm needless to say after horrible wrangling with them they issued me some credits. After over a year...

Home Advisor / Unethical behavior, deceitful sales person called form personal cell to not be recorded.

Ri
Richard A. Rodriguez on Oct 14, 2015

I am a roofing contractor who was asked to start working with Home Advisor Pro as one of their preferred roofing contractors. One week later and I owe Home Advisor Pro $550-650. I asked the sales lady not to proceed with our account, when there was a problem with our company addre...

HomeAdvisor formerly ServiceMagic / Bogus leads- SCAM

Un
Unhappycontractor on Jun 3, 2014

HomeAdvisor, formerly ServiceMagic WASTED MY MONEY. I am a contractor and signed up with them a couple months ago, only to find that most my time was being spent submitting "Credit Requests" for bogus leads they charged me for, instead of me going out and servicing clients. After submitting...

Home Advisor / Selling Private Information

Vs
vshu2 on Jun 23, 2013

I used this service several years ago when it was still called Service Magic and had very good luck. I recently used them again and was inundated with calls and emails weeks afterwards form businesses not related to Home Advisor. I have been literally harassed by these calls and emails. I...

Home Advisors / Unfair Business Practices

Li
littlefella on May 6, 2013

I have been a client of Home Advisors for quite some time, and received many leads from them, some good, some bad. I have some crazy stories from the places they have sent me after I paid for a lead to bid for work, including a drug addict single mom offering me sexual favors in exchange...

Home Advisor / Service magic scam

Nu
Nurdek on Oct 30, 2012

As a small business owner, I try to treat my employees and customers well and trust my vendors to do the same. However, in August 2012, I disputed charges for my Service Magic Professional account. To my surprise, they flatly refused to provide documentation! (that’s not suspiciou...

ServiceMagic / They lied and took almost 300.00 out of my account

Gr
Grincen on Sep 14, 2012

I tried this service magic to get leads, and I told them not to take money out of my account for leads to work I never got. well they told me i would get free leads and not have to pay, so i carefully never took more than the free leads. they lied and took almost 300.00 out of my account...

ServiceMagic.Com / I am very disappointed in the contractors I have gotten through Service Magic

Di
Diliene on Aug 7, 2012

I am very disappointed in the contractors I have gotten through Service Magic, and I no longer use this service as a source for referrals. The contractors pay to be included on the site, so there is no real screening done to ensure that qualified professionals are coming to your home...

Service Magic / total scam

Cl
clydesmom on Jul 19, 2012

They give you the name of 3 contractors in your area for whatever job it is that you need done. They say they have a guarantee that if the project isn't right they will contribute up to $500 to make it right. We hired one of the companies they recommended - paid the company half...

ServiceMagic / Billing/Collections

Un

I know first hand that ServiceMagic is a scam and if all the businesses got together they overcharged for bad leads there could be a class action lawsuit. ServiceMagic currently show 483 complaints filed against them with the BBB and the majority is for billing/collections issues. They...

ServiceMagic.Com / There is a big lawsuit against ServiceMagic

Ha
Hamle on Apr 26, 2012

There is a big lawsuit against ServiceMagic for numerous criminal and civil violations due to overcharging contractors, unlawfully charging canceled accounts, creating false websites under the names of contracting companies, and more. They do no real screening of contractors, so customer...

ServiceMagic.Com / They will continue to use your company name and even your website long after your account is closed

Ha
Habuzze on Apr 10, 2012

I had a dispute with a customer over service that I provided. Customer called Service Magic and complained, and SM, without even talking to me at all, cancelled my account. Until then I had nothing but outstanding feedback from all of my customers. Never had a complaint. I had paid over...

ServiceMagic / Lies and Fraud

Aa
AAA Roofing on Mar 2, 2012

I have been a roofing contractor for over 28 years. After trying ServiceMagic for just a couple of weeks, I found that only one out of 10 leads were legitimate. The first lead I received was a non-working number. The second was a hoax performed by kids. The third lead wouldn't call u...