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Western Union
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Western Union Complaints Summary

76 Resolved
268 Unresolved
Our verdict: When using services from Western Union with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Western Union complaints 344

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Newest Western Union complaints

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7:06 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

For over three years, I've been supporting the education of a young law student in Colombia (Rosa Angela Iscala Cardenas). Each month since 2019, I've made it my commitment to sponsor her studies and living expenses. Unfortunately, my efforts to uphold this support have been hampered by the recent and unjust blocking of transactions by WesternUnion. Thi...

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11:03 am EST

Western Union Money sending

I am told despite giving my driving licence with photo and address on the plastic DVL I also had to down load my passport or other evidence io ID. What a load of Nonsense. I was sending £120 paid to Nigeria. If WU is so worried about scams they should have a small transaction cap , over which these rules apply. sighting of my hard copy of DVL in this instance should be OK.

This capper is none sense and customer unfriendly.

Confidential Information Hidden: This section contains confidential information visible to verified Western Union representatives only. If you are affiliated with Western Union, please claim your business to access these details.

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9:31 pm EST
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Western Union Use of my money to pay purchases, and cash withdrawals

On November 3, 2023 Direct credit [protected] $8,988

November 2, 2023. Retail purchase - International Restaurant Marooush. Berlin $8990.40

Purchase Cappuccino Grandca, Berlin $19.44

Retail Purchase - International Albayrak Tavakwaren, Berlin 3110 Euro 00150

on November 4 2023 Several purchases were made using my money unlawfully.

Zelezna Prague $34.00

Then came the withdrawals from Sydney on November 4.

$2,000

Western Union $1,800

Western Union $977.53

I have assumed the amounts were AUD but maybe they were Euro.

Claimed loss: The total sum involved plus an apology. I am a part pensioner and can ill afford such losses. At no time had I ever supplied any personal details of my name, address or banking details.

Desired outcome: Return of all funds involved in AUD

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Is Western Union legit?

Our verdict: Complaints Board's thorough examination reveals Western Union as a legitimate entity with notable strengths. Despite a 22% resolution rate on customer complaints, which invites a closer look, Western Union stands out for its commitment to quality and security. Clients considering Western Union should delve into its customer service record to gauge compatibility with their expectations.

Western Union earns 94% level of Trustworthiness

Perfect Trust Endorsement: Western Union achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Western Union. The company provides a physical address, 39 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Western Union website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Wu.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Western Union as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Western Union have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Western Union and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Western Union's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 1 complaints were resolved.
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3:52 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sent to the President CEO of Western Union and not even an acknowledgment. The following is self-explanatory. Dear Mr McGrantham I am appealing for your help, or could you kindly forward my problem to someone who could help me concerning my suspicion of Fraudulent activity with regard to a remittance I made on the 1st of November and still not received by...

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1:42 am EDT

Western Union Family receiving funds that I have sent to png

This morning i sent money to PNG thru the local western union office in Ingham 4850 at around 10am to Alotau PNG Western Union.The MTCN was [protected] for $1270 which was Kina 2492.10.The recipient my daughter in law went to the Alotau office around 3 pm this afternoon and they were told to come back tomorrow and we might have the funds to give you (MIGHT)I paid $60 to have this transfer done, my family in Alotau PNG were really needing this money as they were penniless,the Alotau office said we cannot guarantee tomorrow so if you come back next Monday the 18/9 we can give it to you.They confirmed they had the documentation on their computer at the office so the funds got to your agent in Alotau okay.I am okay with paying $60 for the quick service but not happy about it when the transaction cannot happen when it should.

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8:45 pm EDT

Western Union Westren union

My name is andrew wilson i have been block for using my card ,i send money to my son on this card every month and now they block me how can i get unblock.Going in the stores and not able to used my card,this been going on for the last few days,they sent me a code and i was told to go on line and look it up,i did that i was also told to look up gcr,wu,com

Desired outcome: I JUST WANNA BE ABLE TO USED MY CARD AGAIN.

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5:34 am EDT
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Western Union Western Union Transferring

The western union app designed for mobile cellular use is defective ! It always shows a red letter message on top of payment cycle that the transfer is exceeding the limit. try a smaller amount. Well I even tried one dollar and got the same rediculous error message and the dollar transfer failed! What the heck is going on with western Union a loyal transferring way for many years of mine and now I get that obnoxious erfor at every attempt to transfer money with Western Union either on a computer or phone . can you resolve this error or must I concede defeat and go to another transfer source!

date and time is immaterial it always comes up witth the error message forever , every time I try to send out money which before this error message I admired the service I obtained from you people at Westerrn Union! Can you send me a link to a program of yours that is good without that error message on the end near payment cycle! [protected]@yahoo.com Jim

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5:12 am EDT
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Western Union Payment via amazon paycode.

I ordered books from amazon.com and it is one of the payment method to use amazon paycode wherein we pay in cast through a designated site using the paycode. One of the listed payment site is western union in savemore market Solano, Nueva Viscaya Philippines wherein the cashiers denied any knowledge of that payment method. Why is that sir when in the Amazon website it listed it as one of the designated payment venue.

I hope you would check on your local policies and thereby be utilized as an available place for amazon transactions.

Inform me if there will be positive developments.

thanks

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12:42 pm EDT
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Western Union Denial of service

Approximately 2 years ago I had been frequently sending money to the Philippines with no problem. Then for some reason my last transfer was declined and my money refunded. I was advised that my service had been discontinued. At that time, I filled out all the paperwork with WU to appeal their decision, but to no avail. This was probably due to the fact that WU had lost a multimillion dollar law suit against them for various reasons. OK, so be it; I just used other services to send money with no problem. Now, 2 years later, I once again tried to send money but was unable to due that. I was intendiing to send money to Cuba, and WU is the only company in the US that can make transfers to CUBA. Since 2 years had past, I thought that any internal problems with WU had been rectified, but I was still unable to use their service. I filled out all the necessary forms for appeal, and the only reply I got from them was " Due to our internal policy and local regulations, we cannot disclose any specific details why your service has been discontinued. However, you can refer to the Terms and Conditions section at westernunion.com for more information.

We are sorry for the inconvenience and thank you for your understanding."

I have made numerous online searches about WU, and so far all I can come up with is they are a private company and not a bank, and basically can do whatever they want when it comes to policy making. However, since WU is the only company in the US that can send money to a bank account in ,CUBA I will have to use an out of country to do this. I'm not talking about a lot of money, only a couple of hundred dollars. I have verifiable employment, have never been a victim of scamming, and have not done any illegal activities that would preclude me from sending money to anyone. I wonder, since WU is making a bank transer from my bank to a bank in Cuba, if they may, in fact, be violating some sort of banking law to refuse service since they are the only ones that can nake bank transfers from US to Cuba. There are no laws currently that prohibit such transfers. Remember, this is a relatively small amount fo money I am talking about. I would hope some attorney would open a class actions suit agains WU, and I would be one of the first people to sign on. At this point. if I were abroad on government business, and required emergency money, the government could not send money because I am in a restricted list and would be unable to receive. To discontinue my account with no reason whatsoever is a discrace. and since they contend that they are a private company, if they are receiving any government subsidies that they should immediately be suspended and an investigation should be initiated for arbitary discrimination.

Desired outcome: Suspension of govenment subsidies and contracts.

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4:54 am EDT
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Western Union Blocked from using service with no explanation of the reason

I send my mom in Lebanon $250 monthly using WU. I skipped one month and had to do $500 the last time and the transaction was blocked. I wasn't allowed to resend it. I had to call customer service to get the refund and they would not disclose the reason of the block. They also told me I am no longer allowed to send money using WU and the company's policy prohibits the phone operator from disclosing the reason. My mom relies on that money for living.

Desired outcome: I want to be able to send my mom the money on monthly basis with no issues.

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2:54 pm EST
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Western Union Sending money by western union

This is not my first time contacting you. I have used western union many times to send money to the same person with no problem until recently. I decided to try doing it online using a credit card. o.k. after making an account and trying my first time sending some money to the same person my friend ot the past twelve years, after trying a couple of times I was told my account had been locked and now for a few weeks I have been told over and over my account is locked' Today I went to an onsite location that I have used many times, I sent an amount to my friend when I paid the cashier it refused to send, so we tried again with same results. I understand when someone solicits money such as scam artis or inmates why you won't allow but In other letters and complaints I have sent you, I have explained that this is someone I have known for over ten years, the money I send is partly used to pay for internet where we talk everyday in Skype but now you have ended that, we won't be able to see each other at all. If I know the person and send money how can you say it's a scam? It should be for me to decide that not you, I am ashamed of the way you treat people I have tried to be honest with you but you have treated me shabbily, I hope you will soon unlock my account. Thank you, Jack Jenkins

Desired outcome: un lock my account

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7:32 pm EST

Western Union Sending money to Pakistan

I am a responsible person that has been sending money to my dear friends that live in Fasialabad, Pakistan - everything was go well, untill one day the girl at the Walmart desk, said that I was blocked, I want to know the reason. My name is Gregg Dimmitt and I live in Murray, Utah 84123, my phone is [protected]. Please have someone get in touch with me. My internet is [protected]@gmail.com. Thank You, Gregg Dimmitt

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Update by Gregg Dimmitt
Nov 18, 2022 11:13 am EST

I have used Western Union for years and always able to send money to wherever I wanted to, but when I went in recently they said I was blocked. I want to know who and why I was blocked.

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9:25 am EST
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Western Union Money transfer denied

My name is Mohammad Baksh, phone number [protected]. All my money transfers are denied. Recently on 11/8/2022, I tried to transfer $500.00 to my relative in Guyana and it was denied with a code of R7008. I called Western Union and was told to file for complaint and asked for a review.

Info about myself. I lived in America 40 years. Never been accused of a crime or charged or arrested. I am a professional engineer who works for GM. I believed in helping people around the world and I used Western Union services to do so. Deny me this access I felt singled out and I am protesting this action by Western Union. I am not a criminal and will never be one. I follow the law.

Couple of years ago I made a payment to a company in Asia and was told that this service cannot be used for business transactions. I did not know this at the time. I complied. I never used this service for business transactions.

Desired outcome: Please lift my restrictions and allow me to use the service and help my family and friends.

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1:01 am EDT
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Western Union Not receiving our money and the lack of communication from Western Union.

Western Union withdrew $300.00 from our account in Oregon, USA on Oct 30, 2022. As 11/6/2022, and after 9 phone calls to their help line, 6 chat sessions via the internet, and 2 email complaints via their complaint address all I know is that our money transfer is still "in progress" plus I have been issued case numbers. As of Sunday November 6, 2022 my account continues to state that the funds are "in progress" to our receiver bank in Romania. We have transfered money for years with Western Union from USA to Romania. None of these calls/chats/complaint messages indicate what has happened, why it happened.

Desired outcome: Send the money or refund the money.

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5:45 pm EDT

Western Union Money Transfer

I transferred money to Mexico via Western Union. A process I complete every week from my USA located bank to myself in Mexico. Today, as usual, I completed the online form, waited for WU to approve the details, deduct the money from my debit card and provide me with an approval. I took said approval to the WU location I use all of the time. They entered the WU supplied number, my id etc. All as usual. No issues until they commenced the final step (me signing for the money). At this point WU cancelled the transaction. When I contacted WU I was told they could not provide any details due to "internal and local compliance regulatory issues." When I asked for my refund of funds they collected, I was told to look online for that answer and then the chat was terminated on WU's end.

Desired outcome: Refund

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12:21 pm EDT

Western Union Banned from using western union for no reason

I sent a transfer to one of our missionaries to move from Romania to England. Western union flat out told me that I was in a relationship scam because I was and older female and he was a younger male. I laughed at them. How can western union decide if I’m in a relationship. And this was the first time I sent money to him. And it was a huge sum of $400🤣🤣.

So we had a bit of a spat about it and they banned me for life

To make matters worse. My husband did the same transaction the minute I got off the phone and his went through without issue

WesternUnion is not only sexist. They are deciding what i am doing in my life without any proof. I believe this is entirely illegal.

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1:10 pm EDT

Western Union Transfer money

My son moved from Hawaii to Pennsylvania and he had a motorcycle that needed to be sold. A friend in Hawaii took care of selling the bike and decided to send the money Western Union to my son. Thought everything was a done deal only to find out it was flagged for fraudulent transaction which makes no sense as the money is being sent from one WU to another WU. They then decided to cancel transaction and issue a refund but the refund check will take 20-30 days to receive! What a nightmare! Not easy and simple like they portray! Not to mention that online it has an estimator of fees and the most expensive was $60. They charged him $200. Amount to be transfered after fees was $3100.00.

Transaction # [protected]

My Son: Ian James Anderson

1990 Adams Run Road

New Paris, PA 15554

[protected]

email: [protected]@gmail.com

Sender: Sean Cinto

Desired outcome: Refund money asap ~ not 20-30 days. My son needs the money for college.

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6:19 pm EDT
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Western Union I was banned from using service

After having made transfers internationally using Western Union for three and a half years with absolutely no problems whatsoever making transfers to my husband in Tunisia about every three months. I attempted to make another online transfer and the website told me the transaction was on hold. I called Western Union to inquire about the issue of the hold. After doing so, I was informed by the representative that I am no longer permitted to use their service now or in the future. I seek an explanation from the representative but he says he cannot say and for me to write to an address but that it will take months for a reply if I get one at all. The rep claims there is a very good reason for the permanent denial of service but refused to say what that reason was.

This is unbelievable. It is unfair business practice. It is tantamount to accusing someone of something and not specifying for what they are accused. Western Union has benefited from my business for the past three and a half years, and now they refuse to even answer why they permanently bar me from using their service? They are an irresponsible company. They show no consideration for their customers. They claim to have corporate integrity as specified on their website that they "do business each day with an absolute commitment to ethics, honesty and credibility", and that their "employees and Agents foster trust, so [their] consumers are confident their transactions are fast and reliable."

This is false.

Western Union has prevented me from supporting my loved ones. the have made my encounter hardship especially for paying for food, water, electricity, and medical care. And for what reason? What justification?

Western Union offers none, and Western Union offers no means for conflict resolution, so that any misunderstanding may be clarified. This is irresponsible.

Western Union is an irresponsible company because it acts without consideration for its customers. Western Union places corporate interests above those of serving the needs of its customers. If Western Union is going to impose bans on customers, then as a company it is ethically and morally obligated to identify the reason, justify the reason, and provide evidence to substantiate the reason, otherwise it is arbitrary. If it cannot do those things, it acts without integrity, without consideration, and with a blatant disregard for the welfare of its customers and their loved ones.

I strongly discourage anyone from using Western Union. Even after three and a half years of using their service without any problems, they will for reasons they will not disclose block, ban, or otherwise bar you from using their service as it so interests them. Based on my personal experience, they conduct themselves with unfair business practices and should be avoided. There are other money transfer services that act with significantly more integrity, lower fees and better exchange rates than Western Union.

Desired outcome: full re-instatement of account, any and all negative remarks removed, an apology, full explanation of the determination for ban.

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4:40 pm EDT

Western Union Wrong amount was given to my family member

Please investigate wrong amount was given to my family member see receipts are NOT the same when it comes to the given amount for pick up, $20 was missing from the total amount, and educate the branch in Lima Peru to not take money away from customers, this money was for my sick elderly father medicine.

Desired outcome: Please refund the $20 missing from the total amount, and educate the branch in Lima Peru to not take money away from customers, this money was for my sick elderly father medicine.

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1:30 am EDT

Western Union Lost $100 dollars on money transfer of $1000 from the US to Czech

Western Union is rubbing and overcharging people in need. Western Union charged unheard of $100 for transferring $1000 dollars from the United States to Czech. I called to Western Union and asked how much will transaction cost to transfer $1000 from the U.S. to Czech. I was tolled $8 dollars. When I send the money the Westen Union instead sending money in dollars Western Union sent them in Czech currency. Moreover, the Western Union applied draconian exchange rate so the overall transaction cost was approximately $100. People, do not use Western Union, they are thefts.

Desired outcome: Stop using Western Union.

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Western Union contacts

Phone numbers

1800 812 333 1800 173 833 More phone numbers

Website

www.wu.com

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