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1.4

Overall reputation rating based on reviews and complaints

Yelp.com earns a 1.4-star rating from 6 reviews and 189 complaints, indicating that most business owners are dissatisfied with online exposure and customer interaction.

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Latest Reviews and Complaints

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R
5:10 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
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Yelp.com Allstate Vehicle Damage Claimn Denied

My neighbor's adult son took her car without permission and backed into my pickup. Because it was late in the evening there were no witnesses and my neighbor denies any knowledge of the accident. She has valid insurance with Allstate, but they refused my damage claim because there were no witnesses. The Sherriff department investigated the damage and agreed the damage was caused by her vehicle and cited her sone with hit-and-run. Again, Allstate denied my claim. So now I get to drive around with this big, ugly dent in my pickup and can't get it fixed. Take a look at the photos and you decide if you want to support Allstate Insurance.

Recommendation: Take a look at the photos and you decide if you're in good hand with Allstate Insurance

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K
8:14 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

Yelp.com Auto rescue of sturbridge

Took car in to repair left rear wheel abs sensor. Did not want to quote; left car and late afternoon after a text I had to call them to get pricing. Wanted $782.82 to replace part. Said I'd only pay 1/2 for diagnostic even though I gave them a two-code diagnostic telling them what the problem was upon arrival. Never told me the amount. Dropped price to...

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6 Yelp.com Reviews

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T
6:59 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I contracted my home to be sold at the end of May 2026 for $275,000. The house sold for $270,000 in three days. I was never told or did I see anything about a seller credit of $5,000 to the buyer, which means I sold the house for $265,000. I became aware of this credit about three weeks after I moved while I was checking the settlement statement I received...

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8:19 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I had a leak in an upstairs bathroom on June 10. Now it is August 18 and I am STILL getting a run around. The adjuster came out and made a report to the company. The Internal Adjuster is based in Florida and I'm in Cali. She gives the run around, I have to call multiple times to only have the same promises made and not followed through. WORST customer service I have EVER RECEIVED. Wish I could give 0 Starts.

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M
7:50 pm UTC
Verified customer This review was posted by a verified customer. Learn more
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A few minutes ago, I had my Yorkie Poo groomed for the first time with Groom Bar Luxury Mobile Pet Spa in Forney and they used some ear cleaning solution and rubbed all the hair off my dog's ear flaps. The hair is rubbed clean off. That has never happened in all her years of being groomed. They need to be held accountable. She even said she noticed it and...

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M
9:43 pm UTC
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Do not purchase a car from Ann Arbor Mercedes-Benz. They sold me a car with three major issues which are air-conditioned did not work after an hour of driving it, rattling was going on in the back so I took it to Mercedes-Benz Traverse City. They found a transmission mount leak. Also the right rear shock absorber was damaged. Speaking to Todd, the sale...

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2:06 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

It is amazing how just after refusing to pay to advertise on Yelp, all my favorable reviews disappeared and only the worst reviews I ever received showed up. This is in spite of the faith that many customers told me they left five-star reviews but funny thing is only the one-star reviews are showing, and I wonder how legitimate these are since I never hear...

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189 Yelp.com Complaints

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D
7:56 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

This motel was not decent enough to stay in. I had to go pay for another motel elsewhere. As soon as I walked in I could tell it was nasty! It was warm inside the reception area. I asked to see the room since the party we were meeting there had already warned me they couldn't stay there. The room was warm, the sheets were stained, floors looked filthy, the...

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B
5:04 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
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Kierra Simone is a SCAM! I ordered a sweater and did not receive THAT sweater but much inferior product. I was asked to send a photo of what I received and did so. They then said they would only return 30% of the $118 I sent them for the sweater. I have not heard from them since. The credit card went to a Teresa MK in Hong Kong. TOTAL SCAM. BEWARE!

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1:04 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
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Late last December I ordered a plant from info@planttradingingpost.com. They shipped my plant in January by USPS. When the plant arrived the root ball was frozen solid and the plant was dead. I contacted the company and explained what the issue was and asked for a replacement plant be shipped in March. It never came and in spite of numerous contacts I have...

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12:38 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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this merchant [Dustin} sent me diseased emaciated live animals that died within 4 -6 days and refused to honor a refund despite being provided with photos evidence of their poor condition upon arrival , after ignoring my emails after showing the sick male with the female breeder following the male dying being sick with clamped fins, small thin weight...

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7:38 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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I parked my mini van for 15 days while going on vacation. When I called to be picked up from the airport upon my return I was not informed the driver would be calling me when he arrived. The driver was very rude. He said he had been calling me. I told him I don't pick up calls from numbers I don't recognize and he went on to say that was my problem. I wa...

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3:11 am UTC
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BEWARE I order kit from treluxe sight. They said money back guarantee. I wanted a month to receive items but I thought it would be worth it But unfortunately it did nothing for me used only once.I had affirm set up but called them right away and paid off in full. Money back quarantine is a rip off I had to pay $15 dollars to ship back to company. It's going...

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J
1:13 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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''Oops, something went wrong. Please try again.'' This has been the same message I am getting from attempting to log in my Yelp.ca account for over a month. Upon some extensive research on my own, I finally found some sort of Yelp.ca help/support email contact which I sent an email message 4-5 weeks ago since I am having this same fail to log in my own...

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11:49 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Atlas did deliver PARTS of my patio swing and the shelving on the shelving units but NOT parts of these units. Atlas did deliver one of my ladders but NOT all three. I believe that the ladders were stolen while in their possession and the rug was taken by their driver, my wife called the truck driver and he admitted that the rug was still on his truck after...

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D
6:20 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Yelp.com Roach and broken AC with no help from staff

Spark by Hilton 2585 Seaboard Ave, San Jose, CA 95131
Checked in on 8/11/2025. The room assigned had a roach in the entry on the floor. I was offered a bottle of water as compensation. While waiting for a new room assignment. Cats were freely walking around inside the lobby sitting on chair. The new room assigned seemed to be ok, i left for dinner returned and turned down the AC. This turned on the heat and would not shut off. I called the front desk and was waiting about an hour for maintenance and went to be in the heat. The next day on 8/12/25 I requested to be moved to a higher floor. I was moved to the second floor and the room was ok. I asked to be compensated for the night that was not up to standard. I was offered a bottle of water. For the last two days I have been calling the hotel asking to speak to the manager to resolve the issues as instructed by Hilton Honors. I have never been contacted in anyway by the hotel staff. I was told for the forth time a manager will give you a call to resolve the issue.

Claimed loss: Two days compensation ( 249.00)

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2:18 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Yelp.com Violation of a court order - review removal

Subject: Urgent Request to Remove Slanderous and Dangerous Review

Dear [Owner’s Name],

I hope this email reaches you well. I am writing to bring urgent attention to a serious matter regarding a review on Yelp that violates privacy and endangers the safety of one of our employees.

The review in question includes sensitive information about the whereabouts of an employee who is under a court-ordered protective order in the state of Texas. This disclosure is not only slanderous but also poses a significant threat to their safety.

Despite multiple requests to have this review removed, Yelp has not taken any action. Furthermore, the reviewer has refused to remove the content, acting out of personal vendetta. The safety of our employee is paramount, and allowing this review to remain public jeopardizes their well-being.

We kindly ask for immediate action to remove the review as it clearly violates Yelp's content guidelines, including policies around harassment and the posting of private information.

If further context or documentation is needed, I would be happy to provide it. Thank you for your prompt attention to this critical matter.

https://www.yelp.com/biz/goodhood-dallas-5:
Padi S. Review with the title: "RUN AWAY! RUN AWAY!
DO NOT USE THIS "COMPANY"!

Claimed loss: Potential Safety/Physical bodily harm

Desired outcome: Removal of the Review

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C
7:51 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Yelp.com Blue Zepplin HVAC

I am at a loss for words on where to begin. The experience with Sam was nothing short of a nightmare. Here is a summary of the events that transpired:

I initially requested for my washing machine to be fixed on Friday. Sam said he could come on Saturday, which did not work for me. So, I asked if he could come on Monday instead, to which he agreed and we settled on a 5 pm appointment time. However, yesterday (Monday), he called me at 3:30 pm insisting he was on his way, despite our agreed-upon time. When I reminded him about our arrangement, he became hostile and demanded to repair it immediately as he was coming from Richmond.

I told him I was still at work and that my son would be there to meet him. However, he called me after 10 minutes asking if I was coming and displaying an aggressive attitude. When my son arrived, Sam proceeded to inform me that a sock had been causing the issue with the washing machine and that he had fixed it, demanding $150 for the service - almost three times the initial quote. When I questioned him about the sudden increase and asked to be notified before any repairs were made, he turned even more aggressive and refused to leave until he received the full amount.

After attempting to negotiate and even upping the payment to $125, I eventually called the police. Subsequently, Sam left but continued to harass me with phone calls. Unfortunately, the washing machine still remained faulty after I had paid him $70, leading me to believe that he had not conducted any repairs at all.

In summary, Sam, whose full name is Lahoz Samuel Alcantra Perez, is deceitful in his pricing, unprofessional in his conduct, and fails to carry out the necessary work. I am now left $70 poorer with a dysfunctional washing machine.

Claimed loss: $70

Desired outcome: refune

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6:16 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Yelp.com My review of Climatech Inc, a heating and cooling company here in Los Angeles CA

I just posted a review of my disastrous experience with Climatech Inc., a heating and cooling company here in Los Angeles CA. After about twenty minutes of posting the review, I logged back to Yelp.com to see if it has been posted. I discovered it was posted with my name but my location was changed to Montebello, CA instead of Tarzana or Los Angeles CA. It also shows the date of my review as August 21 2023 when in actuality it was today February 22, 2024.

I am contacting you- Yelp and requesting for an explanation as to why this misleading information is being attached to my review of this company which makes my review ineffective. I need customers to know and be aware what they are getting into if they choose to hire this company for their heating and cooling systems issues.

My name is Regina Chinweze

My email address is [protected]@regicpa.com.

I need an explanation as soon as possible so that I can determine what my next course of action should be.

Claimed loss: Loss of valuable time as they were at my home five times; each time I had to rearrange my schedule to stay home from 9AM to 3PM. As well as $350 which was unnecessary since I had paid another vendor five months

Desired outcome: I need the location of my review to be corrected and listed as Tarzana, CA. And the date of my review should be today 2/22/2024

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M
3:28 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On January 12, 2024, I corresponded with Mr. Mickey Rogers, who verified my account and provided reassurances that the $300 in free ads would not be billed to me until I reached the specified threshold. I made it explicitly clear during our conversation that I did not wish to pay for any ads at that time and, consequently, refrained from providing my credit...

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1:17 pm UTC

Yelp.com $300 credit scam

In August, I accepted your $300 credit for services and said that I would not pay anything for services just wanted the free offer. My account was set up with that understanding. I set it so it wouldn't go over the $300 for the month. I did not okay any upgrades just was using the free $300 credit. I cancelled the services when my balance said $0 and I still had $45 in credit for my account (in September). I spoke with someone over the phone to cancel and was assured that my account was $0 and I would owe nothing per the balance being $0 although they told me I still had a $45 credit in my account. I told them to just cancel it and I wanted nothing further to do with them.

In October, they bill me for $55 all of a sudden. My account was $0 when cancelled and had a credit. They added something to it after the fact and are trying to scam people. They have done this to several people and have poor reviews. I want them to clear out my account to a zero balance and leave me alone! They still are trying to get me to sign up again for another $300 credit. Sheesh! Apply that to this bogus $55 charge and leave me alone. I will NEVER use your services. I never got any business from it either.

Desired outcome: Clear out my account to a zero balance and do not contact me again.

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5:24 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Yelp.com Advertising scheme

On 11/9/23 I opened a YELP business account. I was contacted by Account Executive Chase W. several times by email and phone. We spoke on 11/17/23 at great length (2 hours) about my business. He helped with organizing my page and providing pictures. I was very impressed at the level of care and service I was being provided with. He told me about the advertising "special" they were running to receive an additional $900 of advertising over 3 months. I informed him that I was not interested in any paid advertising at this time as my financial situation was unstable (I shared with him that I had lost both my mom and my job in 12/2022, and then my dad in 5/23) and was just now focusing on and seeking ways to grow my business. He provided statistical information for the number of people who were searching for the type of services I provide over the last 30 days in my area and said he believed advertising would be profitable for me. I told him, again, that I was not in the financial position to pay for any advertising at this time but would like to consider this in the future. He told me we could put the ad together and "run it for a week to see how it does". He told me if after that time I felt it was not a benefit or if I felt "he wasn't doing his job" I could cancel it. I told him I'd be willing to do this only if there would be no cost to me. He said there wouldn't be any charges until 12/1/23. I can't even recall the number of times I mentioned that I could not financially commit to anything. He made it seem as though this little trial time was something to do to test the waters. Unfortunately I decided to put full faith in the fact that he cared about my business and its success and give it a trial run. On 11/21/23 I sent Chase W. an email stating that "my bank notified me that there is an $85 charge from Yelp pending". I told him I wanted to cancel my advertising campaign immediately to which he responded "that is actually not a charge. That was a hold and will be back into your account in 2-3 business days", further stating "I am, personally, not allowed to go into your billing and cancel. If it's me you don't want to speak with I can guide you to the right place. In the previous email I sent you, there was a customer success number at the bottom. That number to "Customer Success" is [protected]". I had never been informed that any type of "hold" would be placed on my account. I felt deceived and misled. He was able to help me set this scheme up but unable to help me shut it down. I went on line and did it myself, manually on 11/24/23. On 12/1/23 I received an email stating I had a balance due of $104.44 and that my automatic payment was declined. I forwarded that email to Chase W. and asked if he could help me given our earlier discussion. He never responded, at all...no phone call, no email. On 12/5/23 I sent him another email and again, no response. On 12/7/23 I was sent an email from Yelp Finance again saying I still had a balance owed of $104.44. I responded to them restating my discussion with Chase and requesting they zero out my balance as I did not believe I owed this based on my conversation with Chase W. On 12/11/23 I received Finance's response which said "To clarify, the current balance on your account is $104.44, which is for services rendered from 11/17/2023 to 11/21/2023. The program you previously selected had a maximum monthly spend of $450.00. After reviewing your account, we have determined these charges to be valid". On 12/15/23 I received another email informing me that I still owed the amount. I responded on 12/16/23 with the following: "I am disputing this charge and will not be paying it. My bank has been notified that this is NOT an authorized charge. When I spoke with Chase W I indicated to him that I did not have any money for advertising. He told me we could run it for a week, see how it does then cancel or proceed with a monthly budgeted amount. I cancelled after 4 days. I feel as though this is very deceptive and took advantage of me at a time I very clearly indicated is financially difficult. I am certain you are capable of helping me and are able to clear this balance." I received no response to this last email. However, today I was informed that Yelp successfully withdrew the amount of $104.44 from my bank account. I

Claimed loss: $104.44

Desired outcome: I would like the amount of $104.44 refunded to me.

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2:28 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Yelp.com Refund

Just got burned. They automatically added extra services I did not chose, and no confirmation or message send to my email for extra. This happened for 2nd time in 2 months. Previous month I called and disputed extra charges and they agree to refund. I receive nothing despite they said i was refunded. Now I was charged again extra 150$ and after I disputed the charge, they said this extra pick is made by me and they can't do anything. This is scam. Also, their system removed all my positive review 4 months ago by stating they computer decided to remove them and they cant do anything. I asked them to investigate the review because they were from real customers and real jobs, but they refused.

Claimed loss: 180

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8:49 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more

Yelp.com Visionworks

Please take down the review written by me about Dr Shannon Chandler. The complaint was really about the Visionworks part of where she works as a totally independent contractor. My complaint was resolved and I want it taken down at once. This was a yelp review in Las Vegas for the Blue Diamond store. Can anyone help me do this ? My email is [protected]@yahoo.com. Please help!

Desired outcome: Take down entire review

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9:36 am UTC

Yelp.com Delivery

I placed an order online on 11/23, I selected the delivery date from the options shown by Yelloh. I selected 11/27, I received a confirmation email stating my delivery will be delivered 11/27 between 9 and 6pm. Perfect.

Today is 11/28 and no delivery. No email, no call, no text.

I have tried to contact Yelloh by phone - No luck there. Its an automated response and regardless of what option you select you are told to go to the App or Website.

Disgusting customer service

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9:11 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Yelp.com Unauthorized credit card charge

I opened my biz page 2 months ago. 1 month ago they offered me 300 dollars for yelp ads to use during a month.

I used, wasn't much help, but after that they charge me 151,00 in my card without being clear about it.

I want a refund, but when I called they said they couldn't refund, instead they could give me more free credit to keep using their ads.

I can't really afford this extra charge right now and feels completely unfair to not be able to solve it!

Claimed loss: $151

Desired outcome: Please, refund me!

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3:59 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more

Yelp.com Moving services

I recently moved from Virginia to Scottsdale, AZ with North American. I have not received several boxes that I personally packed and taped with instructions on the outside. Also, one of the packers decided that he needed my jewelry more than I needed it. I packed and taped the boxes closed and told the packers that they would go in the vehicle I was driving across country. I lost wedding for my husband and myself plus several expensive items. I was assured by Joe that I wouldn't need any extra insurance since they have NEVER had a problem! I also had two different job numbers 8385495 and move number 6474687. What a mess this company is in. They are liars and they hire crooks to come in and pack one up. Since they took everything out of boxes that I packed and put the stuff in their boxes (I assume so they could charge me extra plus could look through my personal belongings and take what they wanted). Plus they charged me thousands of dollars extra for all the extra boxes. They indicated I would NOT be charged for anything I packed myself. I moved two bedrooms and three bathrooms!

Claimed loss: $10,000 to $15,000 in jewelry, plus the extra charged for the overage.

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Yelp.com complaints: history and resolution overview

Yelp.com has received 189 complaints on ComplaintsBoard. The first reported case, Online scam, was published on Jan 27, 2009, and the most recent complaint, Allstate Vehicle Damage Claimn Denied, was posted on Aug 26, 2026.

Out of all reported cases, 19 complaints (10%) have been marked as resolved, while 170 complaints (90%) remain unresolved. The most recent resolved complaint, A non-reliable company, provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

👉  Submit a complaint about Yelp.com

Is Yelp.com Legit?

Yelp.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Yelp.com to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, Yelp.com is known for their high standards and safety. If you're thinking about dealing with Yelp.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for Yelp.com. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Biz.yelp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Biz.yelp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Biz.yelp.com you are considering visiting, which is associated with Yelp.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Yelp.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 189 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • That one biz.yelp.com is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety
  • Biz.yelp.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The biz.yelp.com may offer a niche product or service that is only of interest to a smaller audience.
  • Yelp.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Yelp.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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