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I purchased a Neverfull GM bag in December of 2018. (Please see below) This was my first purchase that I made and at the time I requested and added a message to be written and included in the package (I think it was a complimentary holiday card message option of some sort that your website...
Asia man, 5'5 or 5'6 white complexion, black suit clean cut black hair slick parted in half, built type, come out from a small green vehicle. Upon my observation the last three times. I have seen an Asian male approaching his job at Louis Vuitton smoking a pipe with drugs inside...
Good morning
I bought a bag on the Caesar's store in Vegas on the 21st of August. On my arrival to Frankfurt my wife noticed two small holes on the bag. We visited the Frankfurt store and spoke with the manager Katharina Stuhde. She offered a repair but no exchange as she could not do it...
had purchased a belt from LV some 3-4 months back from the Marina Bay sands store in Singapore. My husband has just worn it once and after the first wear only there were certain spots on the belt. Since, I stay in Kolkata, India and there is no LV showroom here so i had to wait for my next...
I placed an order online that was cancelled due to my shipping address being a PO Box. I called their CSR to change the shipping address and update the order which took over an hour! After being placed on hold several times and their not being able to figure out a number of errors, they...
I would like to lodge this lousy services sales associate who was promoted to store manager nicholas in singapore store at ngee ann city who was promoted to a store manager. Seriously???
. Louis vuitton has improved profusely recently with lots of innovative bags but the images of the...
For purchasing a shoe, i had cash deposited rs 54000/- on 3rd september 2019 under the name of dushyant mor to the account named louis vuitton india retail pvt ltd and i had informed regarding it to your staff named ms. navya, also had sent her the bank deposit slip, but still my shoes ha...
I spent $3650 on the Babylone handbag, took it home and tried to fill it with my everyday items all to find the bag is too small. Came to the store to exchange it for the larger bag and the sales lady and store manager Leilani Mora Cole accused me of using the bag and refused to exchange...
According to laws, it is ok to help friends get a tax refund form when they will claim and take the goods outside UK. However, the manager in LV stores refused to give me the form even after I gave them my friends passport as proof.
What's worse is that the manager refused to explain why they has this requirement which is not same as laws requested.
The bag has a major defective letter (F in France) on the heat stamp. It was originally from UK. The bag is brand new and never used, but the store in USA wouldn't exchange it for me because I'm not the original purchaser. The general customer service says it's under their policy that the...
Sir:
I bought an expensive pair of shoes on December 31, 2018, "LV ARCHLIGHT TRAINER" Color: Black, Size 37.5, Price was GBP 740.00
from your showroom: From Louis Vuitton White City, Westfield London Shopping Center,
Client name: Yasmina Abdellatif "Invoice attached"
I am writing this with...
I am RICO LLAGAS SUASI working at Qatar Petroleum, I am working there since 2009, my wife and I turned 26th years anniversary this 2019, as part of my gift for my wife in our recent anniversary last MAY 31, she is dying to have the model of hand bag POCHETTE METIS M40780, unfortunately I...
I am unable to return my bag at the Manchester LV store. They have no valid reason to not take my purchase back. My bag is in perfect condition THE way I bought it. I have two bags gifted and one I do not want. I have a receipt and the purchase with me. I am appalled at the staff at LV and...
My friend and I purchased a speedy on same date and time in the St Thomas Virgin Islands store, January 3, 2011. After a while my bay started to look really defective and falling apart, the zipper pull fell off along with a gold ribbet. We both went to the store and Maggie yelled "that'...
I purchased a belt from LV on 5th Mar 2018. Item M9821U. The belt leather has split in two places & the belt buckle prong came away from the buckle. I would have thought the buckle should have been made from one piece of metal not a buckle with a prong soldered onto it, for the price...
I'm a customer from italy. I was convinced since now that lv philosophy is the customer experience and this is what in fact I had since today in verona with my personal assistance anna chiara. I'm in paris for two weeks and I was looking for the same sneakers that I have already in white...
To whom it may concern,
I bought a bag strap december 9th 2018 at the galerie laffaete shop paris, the strap does not fit the bag. I demanded exchange though I did not get any answer from the shop for a month!!!
Now when I called (no one has ever emailed me anything) and finally reached...
I came in this morning to return a bag I got for Christmas only because I wanted a BIGGER one. I had opened the purse as a present and did not use it once. We went into Louis Vuitton in Galleria Dallas and a lady named Sonny was the one that "helped" us. She said we could not return the...
I purchased this travel spray last week and I want you to know that is very weak. It o to last but two-three hours if that. I personally think you should not sell any of the travel spray because it is not worth $250.oo USD I will be returning it back to the store. Now I used the actual...
I spend around £18000 a year at LV over 3 visits annually to various stores including this st Moritz and Venice. I always look forward to shopping at LV. Unfortunately I have today had the worst shopping experience I have ever had at any designer store and I simply moved over the store and...
I have been your customers since 1990. I am disappointed with your service in Thailand 🇹🇭
They are rude and ignorant
I got a refill for my dairy from Frankfurt wrong and when to exchange in emporium with Ms Chanida Ngamying
She refused to exchange the refill of my dairy and told me to...
Hello there !
I am come to sake fifth Ave LV shop by 12/03/2018, I want order one bell $385, but there worker name is heather shaw put wrong order number order wrong item $545 then this morning supervisor calling me say, the worker put wrong price you ask me should pay more money . I...
Hello I am a frequent customer my husband Kevin suttles an I shop at the saks Cincinnati location an I happen to stop in for a repair and Andrea asked could she help me so I told her what I needed which was to have my Louis belt buckle repaired. She ask for my belt held it in the air An...
I bought the LV
Capucines BB last year in winter, I didn't use it until this summer. I used it occasionally just few times, then it got quality problem. I gave it to the LV store for repairing at 03/08/18, during this period, I kept calling them for result, but they asked me to wait again and...
I Purchased my first LV bag and paid nearly £2000. When received I happily transferred stuff from my old bag to the new one and when I was admiring myself in the mirror noticed the bag was damaged on one side. It looked like the stitching had stuck/ was pulled which resulted in the material...
#LouisVuitton #louiseVuittonShoes #badQuality #badcustomerservice #awfulclientcare# Bad quality, worse service and horrible customer care.
Pair of shoes I bought fell apart after few HOURS of extremely light use!!!
At the store "shoe manager" said you walk different!!! We will paint it, that...
Probably one of the worst experience dealing with their customer service #[protected].
I placed my order three weeks ago and it did not go through as they told me my name on the credit card and the name on billing address was different. i called and changed it (this time had same names). again...
We bought my grandson the above item Christmas 2017 and one of the pins has came out We were recently in your leeds branch to get some advice as to how to get it fixed or exchanged the lady assistant in there was not very helpful at all her reply was we don't fix them she didn't offer any...
I am one loyal customer of Louis Vuitton. Every 2 year my hubby will go oversea attend seminar so he will bought some branded bag over the country and give back to me .
I will select some picture over LV website to easy my hubby for purchase over there .
Yesterday was my unhappy and...
How can a luxury store has such a cheap customer service. Just cause I don't dress full branded doesn't mean I didnt have money to buy. In facts my family spent a lot on the brands. I went to buy a bracelet, the guy talked to me like I was noone. It's like he didnt want to serve me. It...
When I walked into the store, the women working were wearing a crossbody bag that I liked and wanted to purchase. One woman said they were from last year and all sold out and the man helping us said those bags were part of the women's uniform. Either way, I was disappointed in not being...
On August 20, 2018, my wife and I purchased a Louis Vuitton (LV) hand bag at a LV store in Las Vegas, Nevada. My wife received a courtesy initial surface engrave by sales person Andrea on the address tassle that is manually connected to the exterior of the bag. The whole experience wa...
My father wanted to buy 2 trunks and 1 bag for my mother and he wanted to present me a shoe but since he is unable to come to Singapore, he passed me his credit card for me to help him buy. Instead of going to level 3 at Marina Bay Sands Louis Vuitton to get the trunks, I wanted to get my...
Hi! My son purchased a polo top in the selfridges store... It was dry cleaned according to label instructions. However it still shrank! Returned to the store who apparently sent it off for testing and then was informed the item was not faulty and must be dry cleaners at fault. Since then...
While on vacation in Kiln, Germany, I had the unfortunate opportunity to visit a Louis Vuitton store.
My family and I had saved for this trip for the last 2 years in order to be able to purchase a Louis Vuitton bag for myself and also a set of luggage and a couple of belts for my teenage...
Hi there,
My name is Lonya Wordlaw and I am very disturbed by a product in the Sephora store. I purchased the Kat Von D make up and finally decided to wear it and Lord behold it burned my face up I couldn't believe it I have never experienced this in my life. I sent pictures to the corporate...
Hello! I've called numerous times to purchase a few handbags and no one I mean no one is attending to my concerns!! Firstly in April I spoke with a manager Hasan who promised me that he would be contacting me in 2 months when the pochette purse was available as he put me on the preferred...
Hi,
Sub: Regarding the defect in the shoes purchased in May.
I am Abhinav Rastogi From India, In may I purchased a shoe from NAPOLI (Italy) . When I came back to india and wore it the shoe buckle came off, and it was so embarrassing .
Then I called up your customer care in India...
To whom I may concern,
My name is Roxanna. I traveled to LA Friday/June/29, and I went to Louis Vuttion store which is located at Topanga Mall, in California. I had coming my brother's engagement party on Friday/July/06, in Vancouver and I was going to back to Vancouver on July/04/2018, at night...
I visited the Beverly Hills store today (June 6, 2018) wanting to buy 2 clutch bags. The Asian girl(staff) looked at me from head to toe, then totally ignored me, even though she had no customers. Obviously I didn't look rich enough for her to wanna even greet me.
I had to approach a young...
