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Louis Vuitton Customer Service Phone, Email, Contacts

Louis Vuitton
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1.6 1 Review 174 Complaints
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Louis Vuitton Reviews 175

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12:00 am EDT
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Louis Vuitton Disappointing Experience at Louis Vuitton Natick Location

As a potential customer, I must share my recent experience at Louis Vuitton's Natick location. The service was far from satisfactory. I ordered an item online, and despite it being tried on for less than a minute and returned promptly due to sizing issues, they refused a refund, claiming it had been worn. This lack of understanding and rigid policy left me disheartened. I expected better treatment from a luxury brand. The customer service was unhelpful and dismissive, making me reconsider future purchases. It's truly disappointing when a renowned brand fails to meet basic customer expectations.

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  1. Pros
    1. Iconic luxury brand heritage
    2. High-quality craftsmanship
    3. Innovative and timeless designs
    4. Strong global presence
    5. Excellent customer service
  1. Cons
    1. High Price Point Limits Accessibility
    2. Counterfeit Market Damages Brand Image
    3. Limited Appeal to Price-Sensitive Consumers
    4. Perceived as Overexposed by Some Luxury Shoppers

Louis Vuitton Complaints 174

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2:38 am EST
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Louis Vuitton Complain about product

I purchased a bag in Dubai mall in Dubai. The bag made not aligned perfectly. Due to uneven shape, Bag not standing. Same model in shop, we compared and it was same. which means its made from factory like this. I had complain dubai Louis vuitton. No have responded. Really bad, not respectful service. Costumer service really bad. I even agreed with exchange, even if I have to pay extra for different model, I am ok with it. But still waiting response from them. Take it back, the thing its not reliable and not cover for basic needs. Bag should be stand when you put it down. Costumer service was rude pathetic mannered. I tried to explain and she was laughing at me like make a fun of it. Look at the video. The bag is always fall down liked this.

Claimed loss: 11.600 aed.

Desired outcome: Ok for exchange. But, being rude, and not respectful , ignore costumer like this, i would like to refund my money. And never buy from LV.

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8:05 pm EST
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I purchased a monogram belt for my husband in 2021 which cost over $600. The condition of this belt after such a short period of time is horrific and should be noted that a $25 belt would not be this bad after only 2 years. I took this belt to the louis vuitton store after chatting with customer service (they indicated that I should just bring it into the...

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7:50 pm EST
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Hi, I have had a nightmare dealing with your customer service I kept getting promised I would get a phone call back on more than 4 occasions I spent half the day on the phone yesterday and Monday trying to resolve this problem and had no success. I then last night used my friends card and when I put in my address and details the transaction would fail but...

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Is Louis Vuitton Legit?

Louis Vuitton earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Louis Vuitton to be a trustworthy company. Although there's a 13% resolution rate for customer complaints, which deserves attention, Louis Vuitton is known for their high standards and safety. If you're thinking about dealing with Louis Vuitton, it's wise to check how they handle complaints.

We found clear and detailed contact information for Louis Vuitton. The company provides a physical address, 30 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Louis Vuitton's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Louisvuitton.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Louis Vuitton and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Louis Vuitton has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 174 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the louisvuitton.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Louis Vuitton. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:39 am EST
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I ordered a pair of Louis Vuitton trainers on 20/07, which turned out to be too big. During the 30 day return window I was working abroad (I am UK based) so was unable to physically go into a store and return the trainers myself. To mitigate this, I rang customer services for advice and was told that I would be able to go to any Louis Vuitton store on my...

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12:24 pm EDT
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My name is Shayna Ahlstedt and I am writing to about an experience I recently had at your St Germain, Paris store. Unfortunately this was not a pleasant experience but I’m hoping that by sharing this, it will prevent someone from leaving feeling the same way I did. My husband and I recently celebrated our 31st wedding anniversary with a trip to Paris and...

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8:49 pm EDT
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I am a long time Louis Vuitton customer and have spent large amounts of money with them specifically the oak brook, Illinois store! I have 3 of their colognes and the bottle broke by accident. They placed blame on me and made me feel bad and said oh well too bad it’s not gonna work it’s broken and that the almost full bottle of cologne since it was broken...

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5:06 pm EDT
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I purchased the bag a few years ago. Used it a few times on my business trips. Overpriced, but I was happy. At the time of pandemic, when I was not traveling any more, I packed the back carefully inside the original packaging and stored inside my closet. Opened it up in about 1.5 years. Noticed the handlebars melted and some of it glued to the package! I...

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1:02 pm EDT
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Louis Vuitton An LV dress and a LV twist bag

I ordered two items in the 27 April 2023 from luxury retailer Louis Vuitton and after receiving the items, I sent it back within 2 days of the date of delivery for a refund ( I requested return by email only 24 hours after delivery) but they got back to me rejecting my return staring that the items have not been returned in the same condition which was sent to me which is untrue and unfair as I did no wear or used the items and sent it back how I received it, I escalated the issue to the management and they stated the same, they sent me pictures of the items with has tiny mark/ fingerprints on them that can be wiped Clean with a tissue or a cloth and these marks even did not come from me. As a consumer in the UK, I have the legal right to cancel my order within 14 days and in the same condition which I did. They are so Brazen that they had the audacity to remove the record of my online Louis Vuitton registered account so I would not be able to access it but I have kept all my communications exchanges by email so they cannot deny it. Can you imagine a luxury retailer like Louis Vuitton do something g like that? We are now in the court proceeding to decide what will happen. So I’m dealing with their lawyers in the Uk and it’s so atrocious how they have been treated me, they caused me so much stress by disrespecting me and accusing me and denying me my customers right. They completely refuse to accept that the damages they claim to have found in items could have been caused by courier or it could’ve been an error on their side from their staff. I have pictures that I’ve dr f to my husband and my sister to get second opinion before sending them back and it shows that dress and bag were in perfect condition , I also h E two witnesses my neighbour and my concierge that saw me putting the items in the box in perfect condition before sending it back. The incident was in May 2023 and it’s still on going in mid august , imagine the headache and waste of my time? I will never ever buy anything for

Louis Vuitton again. How about you? I expect this issue to be resolved as soon as possible.

Desired outcome: I want a full refund

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6:23 pm EDT
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Louis Vuitton Louie Vuitton bag

I put my bag in for warranty and my ex partner went in and took the cridet this happened in 2019 my name is Khaled Sadie I have spent heaps at the store it took over 8 months for the warranty claim to come in no one rung me and told me I have a cridet so someone else went in and took my cridet

Name Khaled Sadie

Adress 23 Dalton avenue Condell park

32 Sturt avenue George’s hall 2198

Louie button side bag

Paid cash

Also took shirts that were fading in colour

Female service mode 2019

Desired outcome: Refund

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11:06 am EDT
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Louis Vuitton A bag

I bought a bag for my niece who wanted a bigger bag. I had the bag in my possession

I sent the bag back for a return and i was told the bag was use and i got no return. This is bull, that means the bag they sent me i ordered online was use then. They is no way the bag is use because i had it. I didnt need to give my niece since i was going to order a bigger bag for her. This is bull and want by money back

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4:48 am EDT

Louis Vuitton Selling scratched bag

If I can give zero star I will give to this boutique specifically, One of the worst experiences. (belguim, brussel)

We bought a bag, and the lady who sell it to us she rapped and give to us, we didn’t expect that they will sell a scratched bag and we just arrived dubai (our country) surprised that the bag is scratched, due to this we contacted them however till today no answer (since 2 weeks they are verifying what to do in such case).

I’ve been sending multiple follow Ups email to them.

I see that they don’t even care about customer satisfaction, I will never buy anything from LV forever after this unpleasant experience.

If you are welling to buy anything from this boutique, don’t trust them check the product carefully and then buy it.

Attached photo of the bag as I received it in this condition (FYI I didn’t use it).

Please I you are welling to contact me this is my WhatsApp number +[protected]

Desired outcome: Refund/exchange

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4:14 am EDT
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Louis Vuitton Quality of the bag/damage M43435 MM MG

I don't believe that a branded bag like LV can be damaged just by keeping. The bag was purchased in August 2019 (receipt attached) and hardly used. How can a bag loose its shape just like that without being used frequently.

Had I known this is the standard of LV, I would have not purchased another bag in 2022 ( attaching the receipt).

I would request you to reconsider your response and assist in resolving the matter. I look forward to hearing from you.

Desired outcome: Requesting to review and give me credit note so i can make a new purchase or repair my existing bag

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4:42 am EDT
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Louis Vuitton Product (care number: o170078920)

Subject: Complaint about Discrimination, Racial Profiling, Unprofessional Conduct, and Notification of Marketing Agencies

Dear Louis Vuitton Customer Service,

I am writing to express my deep disappointment and profound distress regarding the terrible service and discriminatory treatment I experienced during my recent visit to your Louis Vuitton store on New Bond Street. I feel compelled to provide you with a detailed account of the incidents of racial profiling, unprofessional conduct, and disrespectful behavior I endured, as well as inform you of my intention to contact marketing agencies regarding the racial abuse I experienced.

On [date], I visited the Louis Vuitton store located at New Bond Street to collect a repair, which I had been eagerly anticipating. However, what should have been a routine and positive experience turned into a humiliating ordeal that left me feeling marginalized, disrespected, and targeted solely based on my race.

From the moment I entered the store, I noticed a distinct shift in the behavior of the staff. It became evident that they were treating me differently compared to other customers. Their suspicious glances and guarded demeanor indicated a presumption of guilt or wrongdoing solely because of the color of my skin. These experiences left me feeling scrutinized, judged, and subjected to unfair treatment that was not extended to customers of different racial backgrounds.

Manager Ricardo V's actions during my visit were particularly distressing. As I approached him to inquire about the status of my repair, his body language immediately changed. He shielded the bag from me as if I were a potential thief, displaying an unwarranted level of distrust and suspicion. This behavior made me feel as though I was considered a threat solely because of my race, perpetuating harmful stereotypes and assumptions.

The cumulative effect of these experiences was emotionally and psychologically devastating. I felt humiliated, dehumanized, and stigmatized solely based on my racial identity. The discriminatory treatment not only tarnished my visit to your store but also eroded my trust in Louis Vuitton as a brand that values inclusivity, fairness, and respect for all individuals.

In light of the discrimination, distress, and inconvenience caused, I have decided to reach out to marketing agencies to notify them of the racial abuse I experienced at your Louis Vuitton store. As someone who works closely with marketing agencies, I understand the significance of reputation and the impact of negative experiences on a brand's image. It is my hope that by sharing my experience with these agencies, they can make informed decisions regarding their partnerships and support businesses that prioritize equality and respect.

Furthermore, I implore you to conduct a thorough investigation into this incident and take appropriate action to address the discriminatory practices and unprofessional conduct displayed by your staff, particularly Manager Ricardo V. It is crucial that Louis Vuitton adopts comprehensive measures to ensure the eradication of discrimination and the promotion of inclusivity within your organization.

I expect a comprehensive response detailing the steps you will undertake to rectify the situation, prevent the recurrence of such incidents in the future, and demonstrate your commitment to addressing racial discrimination. Additionally, I request compensation for the time I spent waiting and the emotional toll this experience has taken on me, as well as reimbursement for any expenses incurred during my visit.

Should this matter not be promptly and satisfactorily resolved, I will proceed with contacting marketing agencies and sharing my experience on various online platforms, including social media. It is my sincere hope that Louis Vuitton takes this matter seriously, takes swift and decisive action to rectify the situation, and rebuilds trust with affected customers.

I eagerly await your immediate attention to this matter, your swift response, and your commitment to addressing the racial abuse I experienced.

Yours sincerely,

Geoffrey Opoku

Desired outcome: Refund of repair Written apology fromManager

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4:34 pm EDT
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Louis Vuitton Service

Dears,

I have visited LV store at Siam Center in Bangkok this week and one of your staff was really disrespectful and rude. She literally kept rolling her eyes multiple times when I was speaking to her.

I came to the store and I was holding a drink, there were some other employees with her, when they told me I can’t take my drink inside, I politely asked if they can keep it with them until I finish browsing, but the lady kept looking at me in a weird and rude way! Then, she kept rolling her eyes which made me uncomfortable!

I am really disappointed since I’ve never experienced such situations in Dubai’s store!

Desired outcome: I believe it is good to speak to this lady and advise her to speak politely to the foreigns and other people!

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2:50 pm EDT

Louis Vuitton Exchanges denied

Hi, I bought this recently in Rome while on holiday and Chris was my SA. It was the last piece on display. He did mentioned that I can do exchange in my own country if I’m not satisfied with the product. When I returned to Singapore, I tried to do an exchange on 17th may but to my dismay the Ngee Ann outlet in Singapore rejected my bag. They access the bag and says it’s not in good condition and seems seasoned! I told them it’s the last piece and they even replied that I’ve agreed to purchase it even when I know it is. The bag is inside the box throughout my journey back. I doubted my choice and thinking of exchanging it back in Singapore. I’ve even ask the Singapore SA if the customer agreed to buy the last piece and they can’t do exchange? To which she answered yes! If that’s the case, SA Chris shouldn’t have sold me that bag. It’s not a low value bag, I really hope LV can do something about it and let me exchange. I’m not even asking for refund which I know I can when I’m still in Rome.

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1:19 am EDT
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Louis Vuitton Rudeness of staff at louis vuitton at Istanbul airport in Turkey

On the 1 May at about 12pm midnight I shopped for a few items at the Louis vuitton store at the Istanbul Airport in Turkey. I have bought several items from the store at the airport previously and always received exemplary service from them in the past.I was traveling with my husband and my 2 teenage daughters.While my husband was helping me choose the items and pay for the purchases, another sales assistant from the store, a young lady with long blonde hair approached my 2 daughters and told them in a rude and condescending manner that they were not allowed to sit in the store and they should leave immediately.

My r daighter was understandably shocked as they were tired as it was past midnight and was most abruptly told to stop nodding off to sleep and to leave the store immediately
It is unacceptable that an adult sales assistant can be so rude to children who were not disruptive, or disturbing other patrons or touching things in the store.Their only* crime* was sitting in the store quietly and nodding off to sleep while I paid for my purchases. They had not even looked at or touched a single item in the store neither had they disturbed other potential shoppers in the store.

This is totally unacceptable and shocking from a store like Louis Vuitton. When I found my daughters crying outside the store after they were told to leave, I confronted the sales assistant who denied her rude behaviour and denied chasing them out of the store and instead screamed at me for confronting her about why she told my 2 girls to leave the store and then started crying and disappeared to the back. The other sales assistants just said that she too was tired after a working a 12hour shift and did not mean to scream at them or chase them out as she too was tired.

Does this then excuse her rude and nasty words and behaviour?

This is unacceptable on any level to treat any customer, let alone innocent children like this because she is *tired*

I am deeply disturbed and upset about this and had I known what she had done earlier, I would have rather left the items as customer service and kindness is paramount to service.

I have bought many items from many Loius vuitton stores but never ever have I seen such rude and inexcusable behaviour.

This incident has really spoilt what was a fabulous holiday in Istanbul and has left me with a negative feeling towards the Louis vuitton store at the Istanbul Airport

I always enjoy browsing and shopping in the store but now I need to rethink even entering the store at the airport in the future. This is sad as I have told family and friends that the Istanbul airport has a great Louis vuitton store.

Desired outcome: I would like an apology from the store

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Update by Laeeka
May 02, 2023 1:43 am EDT

I would like an apology to my daughters and the lady's name who chased them out of the store

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5:51 pm EDT

Louis Vuitton bag

I have always purchased bags from you company my wife liked them up till recently . the bag is so warn she wont use it . never happen in the past . Bought it from the westchester mall NY and paid a lot . tried to complaint once before and never got a response to my complaint. Should have purchased it on the street to get the same results . Going to tell friends and relatives about our experience and will not purchase another one in the future .

Ken Berino

[protected]@gmail.com

Desired outcome: have no idea since no one has bothered to contact me in the past really have not faith in getting anywher

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7:28 pm EDT

Louis Vuitton Customer service

LV Place Vendome Paris 23 April 2023 @5pm

Shockingly poor customer service in LV Place Vendome, Paris. Wanted to add to my LV collection instead a shockingly ill mannered sales representative was extremely rude to me as I viewed a purse on display. Actually puts me completely off the brand now as I left that store with a bad taste in my mouth.

Smile and the world smiles with you!

Desired outcome: Apology for extremely poor customer service.More training for staff in how to deal with the public and be more polite.

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12:14 pm EDT

Louis Vuitton Party sunglasses

I am a loyal customer of Louis Vuitton and have purchased many items from your store, including three of the same pair of sunglasses, Party Sunglasses. I am writing to complain against your staff, customer service and how I was treated when a pair of my sunglasses needed to be repaired, turns out replaced.

I went into Southbank, Melbourne store on March 17th to pick up my sunglass and was served by Simrat C. After waiting nearly an hour for her to get my sunglasses from out the back, she tried to charge me $170 for repairs, which were not completed. Your warranty states that Louis Vuitton will repair damages if there is a fault with the product, the stud on my sunglasses came off the frame, which I am pretty sure classifies as a fault. For the price paid, the quality should be 100%, including the studs around the frame of the sunglasses. A week later, I bent the arm on one side of the sunglasses and immediately brought them in to get repaired. I expected to pay for the repair of the bent arm as this is not a fault. However, I expected the stud to be replaced at no cost as the bent arm did not affect the frame. Not only did I have to wait six or so weeks for my glasses to be sent to Singapore and back, but to be told that the repairs team in Singapore would not fix the bent arm due to the risk of breaking the frame as the quality was not good. For the price I paid, the quality should be 100%.

I am appalled by the terrible customer service I received. The lady was rude, looking down on me and making me feel inadequate and uncomfortable. Louis Vuitton is supposed to be one of the world's most prestigious luxury brand stores, I expected a lot more from not only the products but the service. As your store eloquently says, “the brand states that complimentary repair or alternate resolutions are offered.”

Desired outcome: I want a replacement pair of sunglasses, the third pair I have purchased in a year from your store, or a full refund for the faulty sunglasses I am told cannot be fixed due to the quality.

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11:10 pm EDT

Louis Vuitton Employee

Employee Marcus Canty at your Plano Texas store has been stalking my ex wife and putting her and my kids in danger by sitting outside her apartment and following her around. One day he pulled up beside me while I was driving with my daughter in the car trying to get me to pull over. This employee has issues and should not be representing your company. A police report was filed on him.

Desired outcome: Employee should be terminated or reprimanded.

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About Louis Vuitton

Screenshot Louis Vuitton
Louis Vuitton is a high-end fashion brand known for its luxury leather goods, apparel, and accessories. The company offers a range of products including handbags, luggage, shoes, and jewelry. It caters to a clientele seeking premium quality and iconic design. Services include personalization and a client support system.

Overview of Louis Vuitton complaint handling

Louis Vuitton reviews first appeared on Complaints Board on Sep 15, 2008. The latest review Disappointing Experience at Louis Vuitton Natick Location was posted on May 22, 2024. The latest complaint Faulty Scarf was resolved on Jan 26, 2023. Louis Vuitton has an average consumer rating of 2 stars from 175 reviews. Louis Vuitton has resolved 24 complaints.
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  1. Louis Vuitton Contacts

  2. Louis Vuitton phone numbers
    +1 (800) 103-9988
    +1 (800) 103-9988
    Click up if you have successfully reached Louis Vuitton by calling +1 (800) 103-9988 phone number 0 0 users reported that they have successfully reached Louis Vuitton by calling +1 (800) 103-9988 phone number Click down if you have unsuccessfully reached Louis Vuitton by calling +1 (800) 103-9988 phone number 0 0 users reported that they have UNsuccessfully reached Louis Vuitton by calling +1 (800) 103-9988 phone number
    India
    +33 144 132 222
    +33 144 132 222
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    France
    +1 (866) 884-8866
    +1 (866) 884-8866
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    USA and Canada
    +44 207 998 6286
    +44 207 998 6286
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    33%
    Confidence score
    United Kingdom
    +61 130 058 2827
    +61 130 058 2827
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    Australia
    +43 15 336 151
    +43 15 336 151
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    100%
    Confidence score
    Austria
    +32 22 892 828
    +32 22 892 828
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    100%
    Confidence score
    Belgium
    +45 33 151 022
    +45 33 151 022
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    100%
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    Denmark
    +358 968 116 615
    +358 968 116 615
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    100%
    Confidence score
    Finland
    +49 211 864 700
    +49 211 864 700
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    50%
    Confidence score
    Germany
    +353 16 590 294
    +353 16 590 294
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    Ireland
    +39 27 771 711
    +39 27 771 711
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    Italy
    +31 205 755 775
    +31 205 755 775
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    100%
    Confidence score
    Netherlands
    +47 22 828 800
    +47 22 828 800
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    100%
    Confidence score
    Norway
    +7 800 700 5058
    +7 800 700 5058
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    100%
    Confidence score
    Russia
    +34 902 100 878
    +34 902 100 878
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    100%
    Confidence score
    Spain
    +46 86 119 200
    +46 86 119 200
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    100%
    Confidence score
    Sweden
    +41 223 110 232
    +41 223 110 232
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    50%
    Confidence score
    Switzerland
    +86 400 658 8555
    +86 400 658 8555
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    China
    +852 81 001 182
    +852 81 001 182
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    100%
    Confidence score
    Hong Kong
    +81 120 001 854
    +81 120 001 854
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    100%
    Confidence score
    Japan
    +60 130 088 8586
    +60 130 088 8586
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    Malaysia
    +63 27 560 637
    +63 27 560 637
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    Philippines
    +65 67 883 888
    +65 67 883 888
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    100%
    Confidence score
    Singapore
    +27 117 849 854
    +27 117 849 854
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    100%
    Confidence score
    South Africa
    +82 234 321 854
    +82 234 321 854
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    100%
    Confidence score
    South Korea
    +886 225 626 118
    +886 225 626 118
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    Taiwan
    +66 26 647 272
    +66 26 647 272
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    100%
    Confidence score
    Thailand
    +971 800 884 8866
    +971 800 884 8866
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    33%
    Confidence score
    UAE
    +31 20 721 9441
    +31 20 721 9441
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    More phone numbers
  3. Louis Vuitton emails
  4. Louis Vuitton address
    22, avenue Montaigne, Paris, Colorado, 75008, France
  5. Louis Vuitton social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Louis Vuitton Category
Louis Vuitton is ranked 1 among 26 companies in the Luxury Brands category

Most discussed Louis Vuitton complaints

terrible customer service
1
(opinions to this review)

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