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International Delight
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1.1 62 Reviews

International Delight Complaints Summary

2 Resolved
60 Unresolved
Our verdict: If considering services from International Delight with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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International Delight reviews & complaints 62

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Newest International Delight reviews & complaints

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9:55 am EST
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International Delight Pumpkin Spice Creamer

I purchased the creamer on Friday 11/3/2023 with an expiration of March 2024, opened it that day and used it and refrigerated the rest on Sunday the 5th I went to use it again and it's completely curdled, it was never left without refrigeration, opened the second bottle bought on the same day and had the exact same issue, now I have 2 open bottles that I cannot use. I reached out to the complaint department and never heard back.

Claimed loss: about $10

Desired outcome: Would like to know if it's a batch issue or maybe an issue at retailer? Do they need a recall?

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11:18 am EDT
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International Delight Irish Cream Coffee Cream unavailable

I am not really complaining. I simply need to know why Walmart in Idaho consistently is out of stock for the Irish Cream Coffee Creamer. Is it they simply don't order enough or is there a problem manufacturing this flavor? Do I need to contact Walmart and ask them to increase their order? We have checked several other places for the product but they do not carry the flavor even though they carry other flavors of the International Delight brand coffee creamer. Thank you in advance for your help resolving this issue.

Desired outcome: I would appreciate advice on how to resolve this difficulty.

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6:55 pm EDT

International Delight Delight Coffee Creamers

I have been buying Delight coffee creamers for years now...Since before summer of 2023, I've noticed my creamer is thinner seems watered down. I use to use small amount to get that great taste now I use 1/2 coffee 1/2 creamer. What's going on? I bought different kinds, amound joy, camamel, vanilla, chocolate mocha, all taste watered not thick like I use to drink. I am using a bottle every two days it use to last me a week or more. Has anyone else noticed this. I shop at different grocery stores too. Thank you for listening please tell me the truth. This creamer is 4.00 a bottle now. I gotta have coffee and my good thick taste creamer back. I can't prove this but I taste it.

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Update by Coffee creamer lover
Sep 10, 2023 6:57 pm EDT

Why is my creamer taste different

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9:15 am EDT
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International Delight International delight coffee creamer

After using irish cream flavor (my favorite) for many years, (until it mysteriously disappeared from the stores). I finally adjusted to another flavor (french vanilla). Now, after several years, this flavor has the appearance of being clabbbered. They are well within "use by date" and from 3 different stores. The chunks are a definite turn off. Gross, to say the least.

Desired outcome: 1. FIX whatever causes clabbered look (VERY UNAPPETISING).and2. Bring back Irish Cream.

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9:41 am EDT
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International Delight International Delight Sweet & Creamy Coffee Creamer

Your International Delight Sweet & Creamy Coffee Creamer has changed drastically near the end of last month. The taste has changed, the creaminess is now nonexistent and all of a sudden it is on sale in every store.

What happened with your production of this series: SELL BY: 28 AUG 2023

CIC: [protected]

IF you intend to change it back to the way it was, I will use it again. If not, I am so sorry that you will be losing my patronage.

Desired outcome: Change it back to the way it was, with creaminess.

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12:21 am EDT

International Delight International Coffee Sweet & Creamy Coffee Creamer

Why some companies change something that is good to something that is mediocre is beyond me! When my husband brought home the "new & improved" IC Sweet & Creamy & I read that it is the same as the one before, I knew I was in trouble. This new stuff tastes like insecticide! It's not our fault you didn't renew your contract with Cold Stone Creamery & you better believe I & I am sure plenty of other people will NOT be buying your creamer again until you fix this!

Desired outcome: BRING BACK THE INTERNATIONAL COFFEE ORIGINAL COLD STONE CREAMERY SWEET CREAM CREAMER!!

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6:10 pm EDT
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International Delight Cinnabon creamer

For the third time in a row, this creamer has a hole in the upper plastic where the lid screws on. This time it leaked all over the other groceries in my bag and ruined some of them. Obviously I'm scared to drink it, as it may be contaminated. I purchased this today on 4/19/23 at 3:30pm. I'm disappointed as this is my absolute favorite creamer and this is the third time this month.

Desired outcome: I would like to be contacted and notified how this is resolved. Someone could get very ill.

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2:15 pm EDT
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International Delight Cold Stone creamer

The Coldstone creamer was a staple in my home for 4 people. The sweet and creamy you replaced it with Is far less tasty and never seems to sell in stores in my area. The Coldstone was always low on stock or sold out. Please at least open another slot to bring back the coldstone because I have completely stopped drinking coffee because I like no other creamer and my wife and daughters constantly say how they miss it

Desired outcome: Return of Coldstone creamer

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8:30 am EDT

International Delight Coldstone Creamer Discontinued

I am really disappointed that the Coldstone Creamer has been discontinued. It was the only creamer I purchased. The sweet and creamy is just awful. Purchased it once, but never again. I am so disappointed in this cancelation that I am refusing to buy any International Delight creamers. I will find something from the competition, its the only way I know how to protest (with my money). Please bring back the Coldstone Creamer.

Desired outcome: Bring back Coldstone Creamer.

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11:58 am EDT
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International Delight Salted Caramel Mocha creamer

Please bring it back. I'm in despair. My coffee is miserable without it. It's a dark shadow of its former self without it. The creaminess and comfort it brought to my coffee is par none. Please, oh please, bring it back. The only replacement I've found is Coffe Mates Cafe Mocha and it's nowhere near the quality or enjoyment that Salted Caramel Mocha brought to me.

A loving fan always,

JT

Desired outcome: Bringing back for everyone to enjoy

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Constance Darlene Hopkins
, US
Apr 01, 2023 10:21 pm EDT

I have purchased nothing but Coldstone Creamer for years. Nothing else will do. Bring it back, please!

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1:41 pm EDT
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International Delight Flavors and Taste

What have you done to your formulas? Are you cutting costs? Every flavor tastes similar and not in a good way. The "Sweet and Creamy" tastes nothing like the Cold Stone. The French Vanilla tastes off and I cannot find my favorite, the Irish Cream. There was a peppermint that was tasty but it was seasonal & I haven't seen it for at least a year. While we're at it, would you consider removing the palm oil? It's just about the worst thing you can but in your body.

Desired outcome: Go back to old formulas and flavors & make Irish Cream available in stores. Remove palm oil from formula.

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6:01 pm EST

International Delight Hershey's Chocolate Caramel Coffee Creamer

Last weekend, my nephew was ill with nausea, dizziness, and light-headedness. We couldn't figure out where is was coming from and by February 27, 2023 he called me to pick him up from school because of how he was feeling. He was thinking it had something to do with the coffee he made, but he didn't know what he was doing wrong to make him sick.

Fast forward to today, my nephew decided to try making some coffee again. His first cup of coffee he used another creamer and was fine. However, with his second cup he used this creamer and halfway through his cup, he started complaining of the same symptoms. I looked at the bottle and the Expiration date says 7/14/2023. I smelled the first creamer and it smelt fine. I then smelled this creamer and it has a sour smell.

Desired outcome: I would like a replacement. If he goes to the hospital for food poisoning, I would like some reimbursement.

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9:35 am EST
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International Delight Discontinue of creamer

Why in the world would one discontinue the... Cold stone sweet creamer flavor? This new version does not even compare! I have just recently started drinking coffee and it was because of this creamer that I came to enjoy it. Please bring it back. It was always out of stock when I went to buy but the hunt for my favorite creamer was always worth it. I had no ideal you were in the process of discontinue or I would have been buying it all up. The last time I purchased it there were 3 on the shelf and I bought 2 trying to be nice and leave 1 for the next person on the hunt. Had I known you discontinued it they would have all came home with me. The flavor is the best!

Desired outcome: Reinstate the Cold Stone Sweet Creamer

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8:57 pm EST

International Delight ColdStone Sweet Cream

Yes this is a big disappointment For me and my wife both use this we use 1 and a 1/2 big containers a week we've tried the other new version sweet cream there's no comparison we would like to stay and if not come back as soon as possible. We've been running around trying to scooping it up. I used to use coffee mate non dairy Creamer finally switch back to this style cream a year ago and I have to switch again. My AM coffee will not be the same

Desired outcome: For you to not to stop selling Or bring it back A.S.A.P.

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12:25 pm EST
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International Delight Discontinuing Coldstone Sweet Cream flavor

You have apparently discontinued Sweet Cream flavor. Unfortunately, I like cream in my tea. Sweet cream flavor is the only one that doesn’t mess with the flavor of the tea. I don’t need a lot of heavy flavor overriding the natural herbal flavors. I drink a variety of herbal teas and don’t need Ammorretto, almond joy, or hazel nut interfering with my tea!

Desired outcome: Bring back the creamer. The ingredients look healthier Han the Coffeemate creamers.

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6:29 pm EST
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International Delight French Vanilla Creamer

This is not so much a complaint But more an observation I had experienced until recently.

I’ve just noticed the last two bottles of ID FV creamer I have bought, the longer the creamer sits, it like congeals, gets thick, real slimey like.

I don’t know how else to describe it.

I don’t use a lot at a time so a bottle will last me a couple months, and this bottle says buy before June 2023. And I mean it still tastes good but I’ve never seen it get in this slimey like state where it’s almost syrupy, idk if my refrigerator is too cold or something.

Has anyone heard or had this happen?

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6:35 pm EST

International Delight International Delight Coldstone Sweet Cream

I have recently realized that you have discontinued the Coldstone Sweet Cream flavor. I am not sure the rational for discontinuing a flavor that sold out consistently in all the different stores I would buy it from but suspect it is a financial issue as I am sure there was a "royalty" paid to Coldstone for the use of their name. The substitution "Sweet Cream" is not comparable at all. Please reconsider the decision or improve on your formula for the Sweet Cream. You have lost a loyal customer until something changes.

Desired outcome: Reinstate the product

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Noura Rabi
, US
Feb 12, 2023 8:07 pm EST

Bring back the cold stone sweet cream creamer! That was the best one and thats what you decide to remove!? Please fix the sweat and creamy one and make it just like the cold stone one or bring that one back! Disappointed with Delight!

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10:36 am EST

International Delight Discontinue cold stone flavor.

Why in the world would one discontinue the... Cold Stone Creamer flavor. It was always in demand and would sell out first in Raley's, Walmart, Smart foods and Safeway just to name a few here in California. The Sweet and Creamy doesn't even compare! (the smell, taste or consistency are not the same). Perhaps this is your cheaper version or a substitute. It was one of the ones I love and share in others in my community. I don't know if this will ever get the corporate office or not or even make a difference to others but I was so compelled to make a complaint about the drastic change.

Desired outcome: A simple answer...

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Joanne Verdecchia
, US
Mar 20, 2023 4:17 pm EDT
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We were obessed with cold stone flavor…..my entire family is soooooo upset! This is a HUGE ERROR! The sweet and creamy is not even close! Please reconsider this decision!

Our coffee time is NOT the same 😢

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Michelle Rutherford Absalon
, US
Feb 26, 2023 8:49 am EST

I agree! I live in Arizona and the coldstone sweet cream creamer was by far, the best creamer. It always sold out from Safeway, Fry's, and Wal-Mart. The new sweet and creamy flavor sucks! It tastes terrible. Big mistake discontinuing the sweet cream. I am seriously disappointed and now have to find a new brand and flavor.

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CASEY N Clark
, US
Feb 05, 2023 6:28 pm EST

I agree the Coldstone flavor was by far better than the new flavor. I wouldn't buy the Coffee Mate comparable and now I cannot get my preferred flavor.

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8:50 am EST

International Delight Cold stone coffee creamer

I went to buy mt favorite coffee creamer at Walmart yesterday and the employee said it was discontinued. I am very upset with this as this is the only coffee creamer I have found to suite my taste. I have several opened creamers in my refrigerator but are not as tasty as coldstone. PLEASE DO NOT DISCONTUE. Why would you discontinue a product that many is addicted to and loves.

Desired outcome: Please do not discontinue Coldstone Creamer. Put back on the shelf.

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1:15 am EST

International Delight Almond Joy Creamer

I have been looking for my absolute favorite creamer (almond joy) for almost 2 months couldn’t find it anywhere! Finally found some today bought the whole case a was so disappointed a dissatisfied that the recipe has been changed! Why would you change it? Please change it back if all I wanted to taste was coconut I would buy coffee mates coconut cream which I do not like!

Desired outcome: Please just change it back the way it was thanks!!

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International Delight contacts

Phone number

+1 (800) 441-3321

Website

www.internationaldelight.com

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