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eDreams / No humans at customer service

Da
David Slowinski on Oct 16, 2017
Now we are midway through our trip in Guangzhou, China and I have just spent more than one hour trying to reach a human at edreams to change a flight. There are no human customer service agents at edreams. It seems that our only option is to purchase a new ticket with no credit for the...

Airasia / using my credit shell URGENT ATTENTION

Na
Natasha Woods on Oct 16, 2017
hello my membership is 1380011093 natasha woods phone 0409022602 mobile / 0897582336 landline how are you I would like to use my remaining credit shell $174.00 to book accommadation Perth Australia please I rang yesterday and the customer service lady put me through to expidia. She was not...

Malaysia Airlines / Safety

Pa
Pagoda on Oct 16, 2017
On MH178 on a Boeing 737-800 8/10/2017 (Colombo to Kuala Lumpur) there was a mother and two toddlers sitting in row 11 seats DEF which is the exit row for emergencies. On the other side of the plane there was a young couple and a baby sitting in row 11 ABC. How can fundamental safety...

Air Berlin / cancelled flight AB7249

Ja
Jaroslaw on Oct 16, 2017
Flight at 16.10.2017 from NY JFK to Berlin Tegel Ab7249. Our return flight from New York to Berlin is cancelled without given any information. We dont know what to do because noone get us any information. In the airport noone have information and we cant contact with anyone via phone. We...

Airasia / Flight Delay

Fa
Fahri H on Oct 16, 2017
The flight to Banda Aceh on 17 oct 2017 has suddenly been delayed in more than 1 hour. The retimed news has delivered when I akready stand by in the airport. It has very sudden. Due to the delay, I have missed a very important certification tests event that I have been paid to the...

Etihad Airways / Fare

Ne
nevish parmar on Oct 16, 2017
To, Andreia Cabrita Guest Relations Officer Etihad Airways 4th Floor Voyager Building Chicago Avenue Manchester M90 3DQ Dear Andreia Cabrita, Subject: Complain regarding unsatisfactory refund against cancellation (RQID 496577) Greetings! I would like to register complain regarding...

Saudia / Saudi Arabian Airlines / Saudia Airlines / First class seat without working video screen

Al
Alyahya Waleed on Oct 16, 2017
Saudia / Saudi Arabian Airlines / Saudia AirlinesOn Aug. 21 from LHR to RUH SV 117, my son’s seat (1D) did not work for the entire flight from London to Riyadh. Having children without a working TV screen is most annoying as their attention has nowhere to focus. The flight crew tried several times to reset the screen but it did not work...

WestJet Airlines / Major seat mistake and inconvenience

Dr
Drwalido on Oct 16, 2017
Dear Board, I was very upset today and extremely angry. I am flying from Edmonton to Ottawa so I upgraded to plus seat and after they checked me In and they got me seated. Before getting ready for departure, they come to me and were like “Oh someone already reserved this seat and it was a...

WestJet Airlines / Flights without movies due to technical problems

Jo
Joe8888 on Oct 16, 2017
On October 5, the outbound flight from Vancouver to Toronto (WS710) informed passengers that there was no inflight entertainment services due to technical issues. They then came around promoting their ipad rental services if we want to watch in-flight movies. I was not impressed since I...

Fly Dubai / A flight

Ri
Richard180 on Oct 16, 2017
To Whom it may concern, Following our recent flight from Tbilisi we felt it impossible not to complain as the experience just kept going for bad to worse. Here are the issues we have with the flight and Fly Dubai 1) Excess baggage - An additional 20 kgs was booked for our flight and...

Cebu Pacific Air / Delayed Flights

An
anna nuevo on Oct 16, 2017
i would like to complain and be properly compensated with regards to unacceptable and very stressful experience that we had with our flight MNL-TAG FLIGHT 5J 621, i am traveling with my sister for a tour in bohol that had planned for so long and when this much awaited trip came this i...

Malaysia Airlines / Luggage Service department

Je
Jekyan Leong on Oct 16, 2017
Malaysia AirlinesDear Sir/Madam, I would like to make a complaint about the flight MH0783 on Friday, 13 Oct 2017, depart time at 17:05 from Bangkok. I not sure why MAS airline was delayed flight around 1:30 hours. The flight only depart at Bangkok Airport at time 18:28 (Bangkok time). When the flight...

Malaysia Airlines / email sent to my ex-husband re: delay in flights

Pi
pikitea on Oct 16, 2017
On the 14th October I caught a flight MH790 from Kuala Llumpar to Phuket. Booking reference - KZD63Z. We regret to inform you that your flight MH790 from Kuala Lumpur to Phuket has been retimed to depart Kuala Lumpur at 17:30 / Oct 14, 2017 and expected to arrive Phuket at 17:45 / Oct 14...

Malaysia Airlines / delayed baggage and remaining without clothes for four days in cruise

Fa
Falguni patel on Oct 16, 2017
Malaysia AirlinesWe travelled today on 16 oct 2017 from Mumbai to Singapore through connecting flight from kulalumpur Malaysia. We flew from kulalumpur to Singapore from 10.35 to 11.35. A.m but our baggage didn’t arrived until 2.00 pm . We had cruise at 3.00 pm for 4 days from Singapore. We didn’t have any...

Kuwait Airways / unethical behaviour

Ma
Mammen P.K on Oct 16, 2017
Dear sir, I would like to register this complaint about your staff Reeta Antony in Cochin, Ravipuram office(Kerala). My son had ticket (Kuwait Airways)from Mumbai to Kuwait and we went to the Cochin office and requested Reeta Antony (Front office staff) to extend the ticket from Cochin to...

Singapore Airline / treat economy class passengers as second class citizen [duty manager]

Mi
Mixue on Oct 16, 2017
Date : 25 sept sq182 I has unpleasant experience with singapore airline flight no. 182 on 25 sept 2017. As frequent travel I has done on line checked in before the flight. Unfortunately I am late. Economy class counter has closed for sq182 flight. So I went to "first class / busine...

Air Berlin / no flight replaced or full refund

Ch
chanoch on Oct 15, 2017
I have bookt a flight Frome tlv to jfk and bake. My booking refrains number is: 'tgz7fs' on the name 'chanoch henoch hecht'. Before booking I have been promise by a air Berlin agent that in any case of canselaishon I will be put on a new flight with no cost's. My flight bake Frome jfk to...

Jet Airways / poor customer service

Ka
Kastur on Oct 15, 2017
15th October 2017 Booking reference RRPIBF Flight 9W 0309 Bhuj to Mumbai and flight 9W 0120 Mumbai to London. we booked our tickets for a holiday to Bhuj from London Heathrow return, going from LHR to Bom and Bom to Bhj we had no problems. The return was a disaster as we left from BHJ on...

Lufthansa / advert on tv

Po
Portelli on Oct 15, 2017
The advert that is being shown re people waiting for their boss is in my opinion passing the wrong message. The advert may be easily interpreted differently. The workers may take it easy because their boss is on a Lufthansa flight. There's no need to hurry as the mentioned airlines i...

Flight Hub / refund of my ticket

Gi
girish41 on Oct 15, 2017
I had booked 2 tickets for 22nd June 2017 from YYZ to LGA on wesjet through flight hub. The flights got cancelled and wesjet could not give an alternative for the same day and hence I had to cancel my trip. wesjet confirmed that they have not charged for the tickets and i should ask for...
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