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eDreams / baggage allowance paid for but added to our flight

Sm&mc13 on May 30, 2017
eDreamsBooking reference is wv8kyn I paid for two lots of 15k baggage on booking but this was not passed to ryanair I rang edreams and the agent confirmed that yes I had paid for baggage but agent had not added this on after asking for a refund I was told I had to pay for the baggage again at the...

Tigerair / flight ticket and booking

Tigerair on May 30, 2017
I recently travelled with Tigerair from Perth to Melbourne. I missed my 12.45 am Flight TT426 on the 3rd of April, and rebooked on line. When I was making the booking on line the operator told me that I would have to pay the full amount as there was no refund. I was later told when I...

Aspen Dental Management / teeth extraction, fillings, partial plate

Gail Beeler on May 29, 2017
I had a bad experience. I was told at my consult I would have 3 teeth pulled and 2 fillings, when I got there I had four teeth pulled and three fillings. I was told I could have sedation then told it would take to long and was asked to reschedule my appointment I work so that wasn't an option. My partial plate was not right they had to add a tooth.

HMSHost / breakfast service and food

Bad Service Minneapolis on May 29, 2017
Needed to catch a 9am flight. I got to the Minneapolis Airport location at 8:30. No one is behind counter, only one employee and she was stocking shelves. Customer before me left because no one was behind counter to help and left frustrated. I order with stick person, didn't have a chance...

Asia Miles / asia miles

MGe5r on May 29, 2017
This is the most disorganized company. Talk to five people, get five different answers. Do not use for amex, spg or other points transfers to asia miles! The transfers take forever, reject often, and if there's a problem forget about trying to fix it with their customer service. Allow a month...

WestJet / bad communication results in missed flight and 6 hour delay!

Sharen Fraser on May 29, 2017
WestJet I'm writing this as I am stuck waiting for a flight back home to Victoria in a few hours. I was here in plenty of time arriving before 6 AM for a 750 AM flight to Victoria from Calgary this morning. I checked in online last evening as had to rise early at 5AM to catch flight. No problem...

Malaysia Airlines / disappointed

Eron Tan on May 29, 2017
Im really dissappointed with malaysia airline !! I love malaysia airline but today!!! I really dissappointed . Today im searching flight ticket and im happy to see there is a cheap fare 138RM ! I try to search for 3 paX fare It cost me 1000+++++ RM what the hell !! But its alright i buy...

FlightHub / providing us with false information

Arman Elhami on May 29, 2017
Dear sir/madam, I’m writing this email to complain from Flighthub company. Several months ago, I had bought a ticket for Iran from Flighthub company for 23th of April. On April 23th, I called Flighthub and asked if we need transit visa for stops in Europe (as this flight had 2 stops, one in...

Aeroplan / points system

nbf on May 29, 2017
AeroplanAeroplan took away years of accumulated miles because I didn't fly for a year (different job). Years of accumulated miles were simply erased. I realize that they are not money, but they have value, how is it allowed to simply take these away like this. to "buy back the lost miles is $30 ...

Malaysia Airlines / mhupgrade

Ann Dempsey on May 29, 2017
Dear Sirs My complaint is in regard to MH Upgrade who debited my bank account for $185 for an unauthorised upgrade. I have requested a refund of this amount without success. I have also written to their CEO, Peter Bellew on 23rd May 2017, but I I have not received a reply. I am attaching a...

Air India / lost and damaged baggage claim

C Desai on May 29, 2017
BHXAI11456. My parents baggage was missing since 22nd May 2017 at Birmingham airport. To start with all air india number on website is incorrect which starts with 01267... my brother in india manage to find other numbers on which i got success to talk to Laura she is rude and erogant and...

Malaysia Airlines / service very bad

Eng yew shin on May 29, 2017
临。。。到了机场大概5:15。。。可惜,这才是残忍的时刻。。。。首先,我们先利用 kiosk 进行登机,及影印机票,接着我们就坐下等柜台开以便寄放行李箱。。。在这期间我们不停的注意荧幕。。。。但荧幕一直显示 closed...tutup...这字眼。。。在7点钟时,我先生就上前去询问到底是什么回事。。。。一问之下,我们简直是晴天霹雳、不知所措。。。。因为荧幕一直在骗人。。。。从来没有开过的柜台既然要关了。。。。而我们的行李箱根本来不及寄放。。。。因为队已经排到门口外面了。。。在这时候我们唯有向工作人员求助。。。没有想到这是另一个让我们更加沮丧生气难过。。。工作人员当我们是“酱油”点我们去这个柜台那个柜台。。。我们带着1个小孩一个婴儿在机场像疯子一样奔跑。。。去到资讯柜台的服务人员态度差极。。。我向他要解决方案他告诉我要投诉去 柜台 c...到了柜台 C 的 “经理们”也没有让我们感觉到她们是想要帮我们处理/解决事情就叫又我们去资讯柜台重新买票。。。我们带着无奈生气难过失望的心情“再次“到了资讯柜台。。。那里的工作人员的脸实在是脸色比我们还有差。。。。由于差额实在是太大而且你们的工作人员实在“太忙”忙到没有耐心没有笑容,我们也带着这次“超级难忘”的旅程回家去。。。。回程中孩子们默默的流泪。。。只要我的婴儿还不知道发生什么事情,逗着我们玩。。。。 希望你们能够正视这个问题。。。。谢谢

Airasia / paid seat

Jayanta Sarmah on May 29, 2017
AirasiaI have done booking of flight for my in-laws and along with ticket i have purchased seat for both of them and payed INR99 for each seat. while check in at Guwahati airport, the ground stuff denied to give the booked seat and forcefully given different seat and that also in different...

MetLife / Metropolitan Life Insurance Company [MLIC] / overpriced penalty charge

Sonnkim on May 29, 2017
I booked a ticket(eTicket #: 6184970702290, Vendor confirmation NC9C2R; May 24 from ICN to SIN, May 27 from SIN to ICN). But I changed the schedule to May 26 from SIN to ICN(eTicket #: 618 2418884702) via telephone customer center, and the customer service rep. charged me SGD 550. I asked...

eDreams / flight cancelled without notice, money has not been transferred back.

Nienke Kral on May 29, 2017
Me and my friend booked a flight from Xiamen, China to Sanya, China (Hainan) and without notice Edreams cancelled my flight. I figured this out when I wanted to check in and we were already at the airport. My friend already checked in and DID get her ticket, leaving me no choice but to buy...

Malaysia Airlines / food

Priyankaabhinay on May 29, 2017
We travelled from Bangalore to Melbourne via KL through flights MH193 and MH129 on 27th May 2017. We had ensured 1 vegetarian jain meal and 1 vegetarian meal was booked well in advace and I had personally called the airlines 2 days in advance to confirm the same. However i was highly...

Darwin International Airport / customer service / jetstar

MariaWds on May 29, 2017
To the manager of Jetstar, I am writing to bring to your attention a serious issue I had in your establishment last week. I had received the worst customer service I have had in a long time.. I was checking into Jetstar to go back home to my husband, I am a regular flyer with Jetstar and come...

Airasia / customer service

Keithkhoo226 on May 28, 2017
On 28 May 2017, I and my family are flying to taiwan by AirAsia. When we arrive to the baggage check-in counter, an AirAsia Indian stuff name Justin was service us with a bad attitude. Firstly he face like got people own him money, then speak with a very impolite tone of voice. After he...

Air Berlin / top bonus flight cancellation

Karan Kapoor on May 28, 2017
AIR BERLIN topbonus has one the most pathetic customer service I have ever experiences. Your people don’t have etiquette and neither do they know resolution for any common problem that a customer comes up with. From past 3 days I have been calling AIR BERLIN customer care with respect to a...

eDreams / Refund required for flight as connecting flight has been cancelled from same airline

Nicola CLeverdon on May 28, 2017
Hello, Unfortunately I have been let down by the company - Smart Wings. They have informed me I need to go through the company I booked the flight with. I understand this is no fault of edreams but would appreciate some understanding in my situation that has been deeply stressful. I have...
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