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Airlines Complaints

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Alitalia / Canceled flight No refund

Ma
magste on May 25, 2017
Got an email that my flight was cancelled. The number they provided for me ot call didn't work. Found contact number after browsing the web. Customer service promised refund within 9 wks. After 9 wks called again, this time they said 12 wks. Now it is 16 wks and no refund. I try calling...

Singapore Airlines / Delay in processing refunds

Ri
Ritu Vk on May 25, 2017
I booked a round trip from Dubai to Singapore via Cleartrip. I had to change my going date and cleartrip told me that I was not allowed to do this and would have to book a new ticket, I went ahead and did so. However, when I checked with the Dubai office in Singapore later, they said that...

Malaysia Airlines / 2 severe flight delays - 32 hour journey

Co
ColinB1980 on May 24, 2017
Flights: MH1133/MH0002 Date: April 15th 2017 Seats: 6B, 6C/73H, 73J Me and my wife were returning from our holiday in Penang and needed a flight with your airline from Penang to Kuala Lumpur and then another flight from Kuala Lumpur to London Heathrow. Upon arriving at Penang Airport we were...

Dinesh / Airlines not allowing the boarding

Da
darlingdinesh on May 24, 2017
Hi, This is so disappointing that the gates are closed and we are not able to board 15mins before the time. Even their is no announcement at all. This is not acceptable at all. I am a frequent flyer at the other airlines but this is my bad experience for the 2nd time. Even the last time it...

Malaysia Airlines / Flight delayed with no food no drinks no announcement

Je
Jessie Lim on May 24, 2017
We are on MH433 from Hong Kong to Kuala Lumpur, supposedly depart at 18:35 but now is 21:10, we are all waiting and not even a glass of water / drinks are offer to anyone of us. It has past dinner time and everyone is starving. We are just sitting here in the cabin without knowing why...

Singapore Airlines / booking experience

Ji
Jill Affleck on May 24, 2017
On 29 March 2017 my husband and I were booked on a direct Singapore Air flight to Canberra from Wellington leaving at 9.15pm and we had an early flight leaving Napier at 12.55 leaving plenty of time for connecting. Wellington airport was closed in the morning due to heavy fog and...

Malaysia Airlines / service

Ch
choi lee on May 23, 2017
Malaysia AirlinesDate : 20.5.2017 kuakul - 0925-1005 Client name : chua choi lee It's really terrible experience for long queue, we reached klia early morning 7.00am, we go for e-checked in, then the queue made us feel uncomfortable at all especially we just returned from dubai which high efficiency...

Priceline.com / airline ticket purchase

Vi
Virginia Gay on May 23, 2017
I bought a ticket from your site a few weeks ago for $525. The exact same ticket is now $477. When I called for a refund of the difference, I was told the " Best Price Guarantee" is only valid for 24 hours. That is ridiculous. If it was on another site I would still be annoyed, but would...

Cebu Pacific / mother got bit by mosquitoes on the plane

An
Angelica Bactad on May 23, 2017
We came from hong kong last may 16 2017 and before leaving the plane my mom started to itch and she said she was bit by a mosquito but she said it was just one. Soon after the day after that thr spots have grown and the itch has grown terrible and we have soent so much on medicine. My mom...

Etihad / Missing baggage, then delivered by courier damaged and with the address tag ripped off

Iv
Ivana P on May 23, 2017
EtihadI arrived to Sydney on Monday evening (22 May), my luggage did not come. I got a call on Wednesday morning (24 May) at 7am, had to call them back and found out that the luggage was found and it was delivered to me by a courrier before lunch on Wednesday (24 May). However, it came damaged...

Philippine Airlines / flight overbooked 25 seats & my family surrendered our tickets

Bi
Bill Tracy on May 23, 2017
Trip Locator QHOBWX May 9, 2017 lv Manila 11:30 am arrive LAX 10:00 AM Nay 9, 2017 At check-in we were asked if we would volunteer to surrender our tickets. I was informed the Airline would put us up at The Heritage Hotel. We stayed at this hotel at beginning of our Manila stay and knew...

Airasia / miss my second flight after transit

Sa
Sara Mh on May 23, 2017
AirasiaWhen I came from sydney to kuala lumpour flight seat by half an hour delay ...second one from sydney gave me departure card that mention I have to go P4 ...between 6 that I arrived to kuala lumpour and 6.25 boarding time ...just a few minutes...as u know kuala lumpour has long...

CheapOair / Unauthorized flight changed

Su
Suk Woo David Lee on May 23, 2017
They changed my wife's flight without my authorization. The change was as below: Before: houston -> monterrey After: houston -> mexico city -> monterrey Before: Wed, may 24, 2017 Houston intercontinental, texas Iah - 10:46 am Monterrey, mexico Mty - 12:30 pm Wed, may 24...

Malaysia Airlines / service

Su
Su Ling Chee on May 23, 2017
I was taking a flight from Miri to Kuala Lumpur on 23 May 2017 with flight no MH 2585 scheduled departure time @20:05. During boarding time, I have stomachache and I went to washroom. When I came out from toilet, they start to line up (shd be Mas airline). Comes to my father's turn, I...

Skyscanner / goto gate

Mi
Minjee Kang on May 23, 2017
On 17th of march I booked the ticket from "gotogate" throgh skyscanner. First time, when I saw the price it was around 400dollors and after 2months when I check on my bank account, I need to pay 4000dollors which is not even twice!! Then times expensive than normal price and my flight wa...

Aeromexico / flight not changed by aeromexico after taking the

Iv
Ivan Laboy Rivera on May 23, 2017
AeromexicoJon may 16th 2017 my wife xuxa hildany contreras sánchez de laboy along with my daughter zerah hildany laboy contreras where supposed to be coming home to the united states of america from panama city, panama tocumen international airport under flight confirmation vdvjfu, after a long travel...

Airasia / baggage check-in - refund

Ch
ChadJWalsh on May 23, 2017
AirasiaFlight Reference FEBUFI I paid 40 KG plus an extra 40 KG to ensure I had enough weight. As you can see the total weight was 53 KG. I was transporting 2 brand new BBQ from Coolangatta to Laos. These items were put into X-Ray and then classed as 'dangerous goods.' I was informed 5 minute...

Cebu Pacific Air / rebooking

Ha
Hayley Osborne on May 23, 2017
Rebooking flight - 2 days after making the error I am not flying for 4 months I am trying to rectify a mistake when booking my flight. I have called customer care and i got nowhere. Please help! It is clear that i made a human error when booking and now I am being punished for it. I am...

Cebu Pacific Air / rebooking ticket

Sa
Safee on May 23, 2017
April 5 2017 when i called the Cebu pacific call center to rebook my flight... As i wanted to get the flight on April 7, in our convo i confirmed the said flight without payment coz i am waiting for a friend to used her credit card, and this girl in call center told me i can pay the said...

Qantas / qantas flight

De
Debra wells on May 22, 2017
QantasI arrived at coolangatta airport on Sunday may 21st to get my flight to Adelaide. On arrival the Quantas desk was closed a very nice man came to my assistance he tried to book me on with the booking machine it wouldn't accept my details so he took me round to the gate. On arrival at...
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