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Airlines Complaints

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Latam Airlines (formerly LAN Airlines) / Flight Cancelled

Cécile Prunières on Mar 23, 2018
Latam Airlines (formerly LAN Airlines)Hello, I am contacting you because we got our flight cancelled on Wednesday March 21st because of the snow storm in New York. (Airline Confirmation Numbers LATAM Airlines: YZLNOW, last name PRUNIERES) LATAM was unable to find us another flight before Sunday 25th of March : 4 day...

WestJet Airlines / Rude customer service with a terrible attitude

Gee Yung on Mar 23, 2018
I flew from London Gatwick to Toronto on flight WS004 on Friday 23rd March and I would like to say the customer service I received from one of the cabin crew was absolutely terrible and unprofessional. She had such a terrible attitude and it felt as if she didn't want to do her job. When...

Aeromexico / Airport

Kathy Moriarty on Mar 23, 2018
Aeromexico Airlines. We arrived Mexico Airport at 4:40 a.m., told to go gate 78 for connecting flight 569 to Cancun @8:20. I asked flight crew at gate 3 times to look at my ticket to confirm at right gate. I was treated rudely and disrespected every time and pushed away. Checked screen...

Orbitz / hours spent canceling reservation and the incompetence.

Jeanne sims on Mar 23, 2018
I had to be on the phone on for different times to resolve a cancellation they didn't do and didn't come through and wasn't sent to my email and remained on my account. None of the credits it been done I had to call and when I would call it be on hold and with an agent for over an hour and...

Airasia / no update regarding cancellation of flight

Shikha Lavania on Mar 23, 2018
I have booked my tickets to Bali dated 13/3/2018 and return ticket on 20/3/2018. The flight got cancelled on 13/3/2018 which we got to know after reaching airport. We have not received any prior updates regarding flight cancellation to Bali. No authorized person was there from Air Asia to...

Singapore Airlines / redeem miles

Ray NGAI on Mar 22, 2018
3 weeks ago I booked a return business class ticket from Perth to Kuala Lumpur return (UJYCUV) and was waitlisted. A week later got confirmed seats departing 28th March 2018 to KL. To date have not heard back about the return confirmation from KL to Perth. I resubmitted another booking...

Opodo / unauthorized cancellation of flight booking

ismail khairy on Mar 22, 2018
My flight was being cancelled without my knowledge. And I raised my concerns via email. My flight booking reference #2989628724 and my email address: ismail_khairy@yahoo.com Please answer me directly and clearly and I want my refund. And please provide me how you cancelled my flight and not...

eDreams / return flight

llizardx on Mar 22, 2018
I bought a return flight from Kuala Lumpur to Bali from eDreams for £314.33 for 2 people. They only took £117.23 out at first (6th March), as we had only been sent the confirmation of one e-ticket. I did not receive the e-ticket for the other flight, tried to contact eDreams via facebook...

Skyscanner / pricing structure

Tom29 on Mar 22, 2018
To the customer service team of treacherous Skyscanner... Last night I checked flight prices for the day I wanted and all seemed reasonable. Today I went to book and the prices were still advertised as the same. By the time I actually clicked through to book 10 minutes later, your prices had...

Qatar Airways / my luggage stolen or missing from bag

mrugesh pandya on Mar 22, 2018
my name is mrugesh pandya and I was travelling from Jacksonville to Ahmedabad india and I don"t get my proper stuff from bag, it was missing I complaint about that at Qatar airline office but not proper answer at Ahmedabad india office even they wouldnot allow me to come in to office and...

Air China / complaint - missed connection

Edvi Andrea on Mar 22, 2018
Dear Sir/Madam, Let me present my discontentment about your service. On 16 March, 2018 with flight CA 118 we travelled from Hong Kong to Beijing. This flight departured with 45 minutes delay, so we were not able to reach our connection flight to Budapest CA 721 at 13:00 hours in Beijing...

eDreams / waiting for refund about a month

Anas Ahmad on Mar 22, 2018
its nearly a month i am still waiting on my refund, they transfer me department to department, every time i call they says sorry we cant see you bank transfer details on our system, passed 3 weeks i called 20 times approx, they send a standard email that; " you refund has been processed"...

Singapore Airlines / unethical behavior and unheard of charges for excess baggage

Debbie Ash on Mar 22, 2018
Singapore AirlinesRe flights Singapore Airlines flight SQ 321 and SQ 5271 My husband and I were passengers on the flight from LHR to Singapore on Sat 13th January on transit from Israel via uk on to Cairns Australia. Due to traffic, we arrived an hour and 15 minutes before the flight, to an almost empty...

Malaysia Airlines / invoices not received

avjvd on Mar 22, 2018
1. I have purchased two flight tickets on 22nd March 2018. Flight details as per below : ETD - 1130 hrs Destination - LBU to MYY Date - 23.03.2018 2. Previously I had received invoices from Malaysia Airlines for all the tickets that I purchased but this time I did not received any...

Mango Airlines / FlyMango / bad communication

Good day I am extremely unhappy about my experience with Mango today. We are travelers and always take our drone with us to take pictures. One of these trips was also with Mango to Zanzibar in 2016. Today when booking in for our flight to Zanzibar we were told that drones are not...

Airasia / complaining about bad customer service

Shelly Michelle on Mar 21, 2018
I can't believe how you treat your customer. I fly a lot of time with Air Asia so I though I will be treated better. On the 21/3/18 I receive an e-mal that telling me that my flight will be delay 1h and that I can reschedule my flight. After this information I ask the Air Asia a counter in...

Qatar Airways / flights

Ang16el on Mar 21, 2018
Hi ... I need to get a refund on my ticket to South Africa . I was not happy with my first experience with this air line. There was no WiFi on the aircraft, there was an hour delays that we were not told about or received any apology on, flight from SA to Doha Had a slight smell . I don't...

Sunwing Travel Group / customer service

Bonnie Hickey on Mar 21, 2018
I am writing a second letter to You about a refund for an Excursion We stayed at Los Delfines from Feb 17 to Feb 24 I book the Havana Day Trip on the Friday of that week Our Tour Contact was Germaine On the Day of the bus Trip My Grandson was very Ill with Upset Stomach and Diarehea He...

Etihad Airways / flight cancellation

Rameshb2 on Mar 21, 2018
Using Expedia.com, I booked 4 tickets for me and my family on Etihad Airways for a round trip from IAD (Washington Dulles) to MAA (Chennai India). Our return trip from MAA to Abu Dhabi was on Monday, March 26 at 8:30 pm. Consequently, we requested a late checkout from hotel where we are...

Air India / baggage broken

Nits jain on Mar 21, 2018
Air IndiaDear Sir, On my travel to Delhi from Bhubaneswar in flight no. AI 474 on Date 03/03/2018 my baggage was broken due to mishandle and I received a broken baggage at Delhi . So I registered a complain at Air India office at Gate no.8 T3 in Delhi. When I registered complain I was told to...

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