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Airlines Complaints

Philippine Airlines / canceled flight

La
LauraARuiz on Jul 16, 2018

My flight was canceled on the 29th of June from Manila to Denpasar due to the volcano eruption. Manila was a stop over for me, as I was traveling from Sydney, Denpasar airport was closed from the night before, that's why I asked to the Philippine Airlines staff in Sydney before doing the...

Mango Airlines / FlyMango / stolen goods from luggage

Wi
Wilma Strydom Kleynhans on Jul 16, 2018

On 15 July 2018 my father flew from Cape Town tor Jhb. Flight number JE 154. He was told that there is no space for his hand luggage( a laptop bag) and thus entrusted the air hostess with his bag. Unbeknown to him his bag was placed in the baggage compartment thus handed to baggagw...

Etihad Airways / name format change charges

Sy
Syed Fazlur Rahman on Jul 16, 2018

My Etihad Guest No. is 1000 1448 1313 My name is Syed Fazlur Rahman I have booked ticket for me and my wife, route MAA-AUH-JFK-AUH-MAA under booking reference NQTHXJ On 15 July, 2018 I contacted Etihad Call Center to enquirer about the seat nos. They informed that my name in the name format...

Aeromexico / refund

Mo
Moises romero on Jul 15, 2018

have been trying to get a refund for a flight since 4-17-18. Joaquin Raul cano Diaz does not help. I've sent him all the information needed. I've emailed him on 4-17-18, 5-7-18, 5-16-18, 5, -21-18, 5-29-18, and 6-6-18 and nothing. Because your company canceled a flight, I had to spend $250...

Southwest Airlines / delayed flight 5091 conf number r8zngj and raekpp

Ma
Mark Braun dcsdk12 on Jul 15, 2018

On July 15th our flight was seriously delayed and this caused us to lose our hotel reservation in Aspen. Our hotel condo was prepaid back in May of 2018; however due to our late arrival we are forced to get a hotel off 1-70. I know delays cannot be helped and are to be expected time to...

WestJet Airlines / delayed 24 hours for my flight

Ra
Rachel Garrahan on Jul 15, 2018

WestJet AirlinesI was meant to fly on 6/29 from Boston through Halifax to London arriving at 7am 6/30. Instead because of the delay of my first connection, I was rebooked on a flight on 6/30 at 7am from Boston through Orlando to London arriving at 8am on 7/1. I had to wait 7 hours at the airport for my...

Caribbean Airlines / stolen items

Sh
Shelly N. on Jul 15, 2018

Caribbean AirlinesOn the 13t July 2018, 10pm, flight BW 438 travelling in transit from Trinidad to Grenada, 10 items had being stolen from my luggage, A new bcbg small bag, guess handbag, male watch set, Rihanna perfume, Pollo cologne, ralph lauren sun glasses, pair of earings, solar/electr charger, pk...

Southwest Airlines / misinformed flight information

Ho
Holly Elkin on Jul 15, 2018

We booked a flight with SW airlines June 19th, 2018 from Fort Lauderdale, Florida to Denver, Colorado and were misinformed on the phone with the Southwest reservationist. We specifically asked if there were televisions on each seat, and she replied yes there were. Upon entering the plane looking for our seats, we realize there are no TVs. Disappointed.

Gotogate / airline ticket price

Ra
Rappen Rappa on Jul 15, 2018

Gotogate fleeces customers with a markup price. I have used gotogate for bookings previously. The booking from Johannesburg to George was a horrible experience. I ended up coughing 600 rands more than the airlines website(paid 3200 rands). When i contacted the call center, they gave me a...

Orlando International Airport (MCO) / wheelchair service

Ma
Maribel Manzano on Jul 15, 2018

Orlando International Airport (MCO)Hi my name is Maribel Manzano I was traveling from mco to New York yesterday 7/14/2018 @ about 10:30 am I was a sign a wheel and the lady that push the whairchair was not very polite I was sitting in the chair waiting for my turn than she comes and take me full blast to the gate we have...

Malaysia Airlines / failure to deliver my luggage from last 10 days

Di
Divya K Gupta on Jul 15, 2018

Dear sir, I traveled on mh0172 from kl to delhi on the 06/6/2018 on economy class. I arrived at 12 noon at new delhi airport but one of luggage with tag no mh 816320 was missing. I was told that my luggage would be available by monday or tuesday but that did not happen. I was then told on...

Emirates Airlines / racial discrimination and extremely rude behaviour

Ga
Gautam Gambhir on Jul 15, 2018

Skywards number- Ek 270839766 Flight no-EK 512 dated 14-07-2018 from ROME to Dubai SEATS- 40 A AND 40 B booking reference-1762562743754 Passengers name-Mr Gautam Gambhir and Mrs Aparna Manga We were on a flight from Rome to Dubai yesterday when we checked in2 baggage and had two hand baggage ...

Air Arabia / payment and service

Sj
SJ Alcoran on Jul 15, 2018

Air ArabiaOur flight was Jeddah, Saudia Arabia - stopover at Sharjah, UAE - Tbilisi, Georgia then vice versa. From July 10-14 2018 On our flight going to Tbilisi, we were required to pay for travel insurances since we only have worldwide medical insurance. They offered us one for only less than...

Tripsta / tripsta - wrong flight. no one will respond to help!

So
Sophiescull on Jul 15, 2018

I booked my family a short trip to Paris. When the confirmation came through it stated the wrong flights. I queried this and asked for flights to be changed to the correct flights. I then receive an email to say there is nothing you can do and contact Air France direct. I did this and no...

Etihad Airways / refund for overbooked business class flight

Xs
XS Chan on Jul 15, 2018

Etihad AirwaysHad a very bad experience in Etihad business class on my 14th July trip from MXP-KUL. Business class seats were overbooked and I was downgraded to economy. Staff refused to book me into a different flight on the same day and the only other alternative was to go on the same flight the next...

Malaysian Airlines / service

Be
Belde Abhilash on Jul 14, 2018

ou guys have worst customer service experienced in Auckland and callcentre. no proper information is given call waiting for 45mints, no one on check in counter, lost flight. customer care says I have to there before 4hours of my flight, change in prices after booking just had a very poor...

Southwest Airlines / airline and communication with customers at atlanta airport

Fi
Fistik on Jul 14, 2018

As a loyal customer with Southwest( preferred member and have a companion status), rute behavior of the staff at the airport, their lack of communication skills, avoiding timely updates, after being on the road for 7 hours already made me to reach out to conclusion - NO MORE...

Mohammad Shayeb / lost a bag

Mo
Mohammad Shayeb on Jul 14, 2018

It's been two weeks and haven't gotten my bag. I need an answer. Bag reference number - XT EY065769 O/B EY17/9JUL/AA99/10JUL AUH-LHR-ORD I've tried to contact all the numbers and no answer. Poor customer service. Those people don't care about the customers. We are leaving back in 2 weeks. I...

Air India / lost baggage and poor customer service

Am
Amaresh Parameswaran on Jul 14, 2018

Reference number 10955 Dear sir/madam, My name is Amaresh Parameswaran and I flew on July 2nd from Amsterdam to Chennai, via Vienna and New Delhi, for a family wedding. The wedding is a 3 day event (July 3rd to 5th;wedding invitation and details attached). I arrived the day of the first...

Jazeera Airways / flight delayed

Ta
Tarek I. Tea on Jul 14, 2018

Jazeera AirwaysJazeera airways flight # J9 561 dated 10July 2018 delayed from 02:30am till 07:30am, I been hold during this time on parking area & I slept on the ground without any facilities from Jazeera airlines no food or drinks neither at airport nor in our flight to Kuwait !! Due to this delay I...