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Airlines Complaints

Southwest Airlines / late night flight delay due to mechanical issues and missing flight crew

Boner on Nov 13, 2018

Late night Southwest Airlines flight 2343 from Chicago to Louisville, KY on Thursday, October 25th, 2018 was delayed over 2 hours due to either or both mechanical or flight crew issues. We did not get to Louisville until after 1am which made a very short night and a rough-day on Friday. Just...

Hungry Jack's Australia / worker

Rajeesh Bahkumar on Nov 13, 2018

So, I called up hungry jacks to see if they were open and my wife's computer had a virus so I told her that her computer has a virus and the worker must have heard it and she said my brain has a virus and then hung up so I called the customer service and she hung up on me (same person). I...

Turkish Airlines / refund for my ticket

goanga on Nov 13, 2018

Hello, I complain for the fact that I did not receive my refund for my ticket. I paid my first ticket on November 5th--$959.08. The ticket number was [protected]. Due to an error with the name I have to submit a feedback form TK-1585188 with a name correction. I was advised to buy a new...

Pegasus Airlines / broken baggage and damaged baby stroller

Klaras on Nov 13, 2018

Pegasus AirlinesHi, we have arrived on Sunday, 11.11.2018 to Prague from Turkey, flight number PC301. Immediately after arrival we've discovered two out of three baggages that are reported damaged. *1.Baby stroller has scratched leather handle and plastic part on that handle. This happened during flight...

WestJet Airlines / service issue: file number ywgws00902286- gurindersingh

YWGWS00902286 on Nov 13, 2018

I would like to submit formal complaint to westjet management regarding my concern for refund before I submit this to regulatory body. Initially my luggage got delayed and it was advised that if we will pick ourself when it will arrive instead of that to deliver to our address we will get...

Swissport International / service at john lennon airport - delayed ryan air flight

EBroadbannk on Nov 13, 2018

On 13th october 2018 a ryan air flight from chania to leeds bradford was redirected to john lennon airport in liverpool. The reference from ryan air was n3yw3a. After a botched landing attempt at leeds bradford, we were informed on flight that we would be landing at liverpool john lennon...

Mango Airlines / FlyMango / consultants at the airport and poor assistance from the flight attendant


Good day, my name is Fazloona Masualle, my flight was booked from Johannesburg-Lanseria airport to Cape Town International on Friday, 09 November 2018, departure time was at 15:10. Myself and my colleague arrived at Lanseria airport just after 11am and went straight to the Mango Airline...

Pakistan International Airlines [PIA] / fraud of pia - pk-391 flight - 11.11.2018- departure from islamabad

Junaid Ali... on Nov 13, 2018

I check in at Islamabad Airport on 11.11.2018 on 3.00 pm to take my flight Pk-391 to sukkur through seat nos. scheduled at time 4:00 pm. But I was surprised that flight was already taken off on 2.30pm. I was misguided by counter staff that flight is cancelled due to weather. Due to I have...

Malaysia Airlines / unacceptable services

Christine Leong Sau Leng on Nov 13, 2018

Dear Sir/Mdm, FLIGHT MH 387 DEPARTING SHANGHAI PUDONG TO KUALA LUMPUR ON 2 NOVEMBER 2018 @ 2.20AM - UNACCEPTABLE SERVICES PROVIDED BY MAS Dual Blessing Bhd is a Non-Profit Organization established with four main objectives especially for People with Disabilities (PWD):- 1. Training and...

Virgin Australia Airlines / excess baggage fee

Bernadette Somers on Nov 12, 2018

I was traveling from Sydney to Melbourne in 12/11/18 3pm flight and checked in with my husband with one suitcase weighing 27kg. Because we had one bag we were charged $70 even though we were technically 21kg under the combined weight of allowed luggage . We believe this is grossly unfair...

Airasia / asean pass

Genevieve Dennis on Nov 12, 2018

I have purchased 4 ASEAN passes for my family, including 2 children 6 and 7 years old. I am unable to assign the passes to my children as I get an error message saying 'adult must be 12 years old' I have double checked the terms and conditions of the ASEAN pass and there is no clause for...

JustFly / agency

GianninaRL on Nov 12, 2018

I had paid the amount below for the travel tickets, i had multiple reason that unable me to travel, i called the agency and asked them for a refund, they told me they couldn't. I asked them to cancel and get credit. They told me i have to pay $350 in order to cancel and that i have to use...

Air Arabia / hand carry bag lost

ismail baloch on Nov 12, 2018

Air ArabiaHi Team, Since my brother travelled from sharjah to karachi 21/ 10/ 2018 and he finished his boarding and got an 2 token 1 for laggage and 1 for hand carry bag in hand carry bag there was an clothes for my childrens which i have bought around 800 or 900 aed and 1 was school bag and my... / being stranded in barcelona spain

Chrishelle on Nov 11, 2018

To whom this may concern; I purchased tickets through CheapTickets from LAX to Barcelona Spain in December 2017 for October 2018. On 10/15/2018, my fiancee and I experienced what can easily be termed a horrendous travel event. It began upon our arrival at the Barcelona Airport on October 15...

Qatar Airways / delayed flights

Ewa78 on Nov 11, 2018

Qatar AirwaysI flew to Warsaw almost 20 hours later. I should have landed on August 12 at 20.25 but landed on August 13 at 16:17 by delaying the QR 973 and QR 261 flight. My suitcase was destroyed. The stiffening of the suitcase was broken. I am asking you to pay the compensation of 600 EUR for a...

Flighthub / nasty luggage costs for flight to portugal not explained

Finnagan on Nov 11, 2018

Recently we flew on TAP air to Portugal on tickets purchased from your company (Tap Air Portugal Flight 262 Oct 17 to Lisbon and Tap Air Portugal Flight 259 Nov 8 th back to Toronto ). When ordering the tickets it was not made clear that the cost was for only the flight with NO CHECKED...

Air New Zealand / check-in bag

Uwe Ring on Nov 11, 2018

On 10 November 2018 I flew from Auckland to Christchurch and wanted to check a bag in. I had a seat only ticket but as a Star Alliance gold card holder I always get a free bag. ALWAYS so far on ay Star Alliance flight. Not so on this Air New Zealand service. I was not too happy about it...

Jetstar Airways / flight jq117 from dempasar bali friday 9th november 8.50am

terry hastie on Nov 10, 2018

I wish to advise your company that as I understand International flight rules were broken on this flight they was a sick passenger on said flight and the chief cabin person was organising some relief for her with the assistance from a passenger about an hour into the flight, one of the...

Turkish Airlines / lost bag and rude customer service

Noha Bahgat on Nov 10, 2018

I am coming to you as a last resort after I have exhausted all options with Turkish Airlines. The behavior they have demonstrated is sufficient to grant them a warning on how they treat passengers and the generally on how they conduct business. Below is a summary of the current situation...

Heathrow Airport / staff

Fahima786 on Nov 10, 2018

I would like to report both staff Abdul and Ibrahim on the 10th November 2018 working with Biman services during security check, he was so arrogant towards myself and my family, he wanted to see my passport I told him it will be shown at the counter he physically pushed me and the manager...