Alaska Airlines
reviews & complaints

On 10/31/2023, I had to go to Honolulu for a relative in ICU. I am 74 and on oxygen. Because my portable machine was not on their list, I was not allowed to use it on the plane. I have COPD, and it was from Dallas to Hawaii. I had a round trip ticket. By the time I got to Hawaii, I could hardly breathe, I was swollen all over and was sick for 2 days. I had to give up the trip back and went to American Airlines, which had no problem with my oxygen. I think they should refund my money.

On my family of 4s flight home from Hawaii we learned two hours before our final leg home from Seattle to Dulles that we had been kicked out of our 1st class seats that were booked 7 months earlier and without any notice. Customer service agents tried to blame the travel company that booked our flights making up a BS story that they’d booked standby seats. Complete and utter lie. Truth was they oversold the flight and decided we were the ones who would have to move to coach or spend the night.

Luckily, after escalating matters and almost getting myself arrested, they did the right thing, which was to give us the seats we’d booked, confirmed and paid $10,000 for and, in the process, ruin the evenings of 4 other passengers.

It took me getting threatened with being arrested and banned from Alaska Airlines. I didn’t want to be arrested, but I would not be bothered by a lifetime ban from the airline…. I’ll never fly them again anyhow! Terrible customer service.

From Portland to Las Vegas we had to switch 2 times due to electrical issues on the first plane second plane had no issue the problem and thought 3 plane a charm. But they lost my luggage! They gave me a voucher for $100.00 to buy clothes and toiletries in Vegas, I am 70 years old and had my sister download it since I do not know how to do it. The stores would not take the voucher. Paid at Walgreens for toiletries $65.90 and Macy to get some clothes and undergarments for my wedding $294.75. The day we left to go back home 3/15 we checked lost baggage and I found my luggage, it was dropped off at the Vegas airport on the 14th!

Total of $360.65 I would like to be reimbursed. Also asking Alaska airlines for a $400.00 credit on future flights to offset the dilemma and grief .

Joann Golden Bianchi

[protected]

[protected]@gmail.com

Alaska Airlines Corporate Office & Headquarters
19300 International Blvd.
Seattle WA 98188
Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
02/25/2023
Respetables Representantes de Alaske Airlines
RE: TICKET: [protected]

El: 02/22/2023, les compre un boleto, para viajar de Los Angeles, California a Medford, Oregón. Por las condiciones meteorológicas (clima invernal peligroso) que afecta a EE. UU. y por las advertencias (alertas) emitidas al respecto, tome la decisión se NO viajar el VIERNES 02/24/2023, a Los Angeles, California, por esta razón llame el Jueves 02/23/2023 a DELTA AIR LINES y en pocos minutos ellos me atendieron y me cambiaron mi vuelo para el 03/30/2023, sin ningún CARGO y aparte me otorgaron un Crédito de: $. 79.00. Con ustedes: ALASKA AIRLINES, la situación es completamente diferente, tienen un SERVICIO PESIMO. Desde el JUEVES 02/23/2023, he tratado de comunicarme con su “SERVICIO AL CLIENTE”… Por largas horas he estado en el teléfono y hasta este momento {hoy} SABADO 02/25/2023, NO lo he logrado. Su página WEB colapsada “NO FUNCIONA”… La opción para hacer cambios en los vuelos esta fuera de servicio. La realidad su “SERVICIO” es un DESASTRE. Pero qué diferencia cuando COMPRE el Boleto, todo EXCELENTE: Hasta hay que pagar un EXTRA, por ese servicio tan especial… Para que le vendan (extiendan) el Boleto de Viaje. La Representante, INCLUSO ME DIJO SI TIENE UN INCONVENIENTE Y DECIDE HACER UN CAMBIO EN LA FECHA DE SU VIAJE “NO HAY COSTOS”… LLAMENOS Y LE REALIZAMOS EL CAMBIO CON MUCHO GUSTO. Pero cuando realmente se presenta la necesidad “YA NO PUEDEN AYUDAR”… Hay que llamar al Servicio al Cliente o hacerlo ONLINE. En la Oficina del Aeropuerto de Medford, Oregón, los representantes de Alaska “NO pueden Ayudar”… Por Teléfono y Online: Lo mismo “NO” hay ayuda. Todo parece indicar que es un “PLAN CON MAÑA”… Dicen que hay un “CENTRO DE AYUDA”… Pero en estos “SERVICIOS” NO FUNCIONAN… NO ATIENDEN.

Por favor necesitó que mi VUELO (BOLETO) lo cambien para el DOMINGO 04/02/2023, Razón/es para el cambio: CLIMA EXTREMO Y PELIGRO IMPERANTE EN EE. UU., por esta razón NO VIAJE A LOS ANGELES, CALIFORNIA, yo me encuentro en MEDFORD, OREGON.
Anticipadamente les agradezco su colaboración y comprensión,
Respetuosamente,
PAULA MONTERROSO
P.D. Llevo más de SEIS (6) horas en Línea y NO atienden… Por estos motivos tome la decisión de hacerles esta NOTIFICACION.
C.C.
U.S. Department of Transportation
Departamento de Transporte de Estados Unidos

The entire crew showed up 30min late. It took another 30min to start boarding the plane. We waited on the ground for 1+ hour. Missed our connection by 1 min. Refused to hold flight. Had to wait forever for guest services because they had only ONE person working. They insisted they would only refund us for accomodations instead of paying for them. Horrid.

In September we spent 40 min in the Alaska baggage claim office after the late flight after receiving a damaged bags. Claim was filled, pictures taken, ID info taken. Your representative Dana in San Jose airport office acknowledged the damage, said that she submitted damage report on our behalf and that you will take care of it. We were offered new luggage as a substitute. We had already enough luggage and had to take Uber home, so we opted for "regular" compensation.

Two weeks later I received an email to submit a claim.

I called back -2 phone calls later, nobody had anything but the number of the claim AND I had to do it all over again. I did. It took another hour to find and enter all the numbers etc. again. I received an email, saying that the damage complaint was filed, please wait 4-6 weeks for the response. I reached out to Alaska customer support several times by emails and calls about this matter, but never received a reply.

A month ago (December) you told me that you are still working on it.

The package with two new beach chairs were packed tight. When we received it, it had a sicker that it was received damaged. Please see the Alaska sticker being all ripped as well as ripped duct tape. It was not damaged when we checked it in.

All this emailing, writing the reports, calling etc. represents considerable time spent on top of the damage.

We used Alaska air to fly to HI a lot. This recent experience is pretty bad.

Especially after seeing their advertising : "We care a lot".

Booked a flight in August of 2022 for a trip in March 2023. Need to cancel trip due to unforeseen financial circumstances. Called airline and was told it was nonrefundable. I had also bought trip insurance. Nothing mattered. The flight had been changed once since August. No one cared. You just STEAL the money. $1500. I would have paid a penalty but NOT THE FULL AMOUNT. I will never fly with your company again and tell anyone who will listen the same.

On or about June 15th, you opened a credit card with Bank of America on my account. I did not order or request this card and have no business with your company. I have contacted BOA and have put credit freeze on my accounts with the reporting agencies.

While the address on the account is mine, I'm sure you can do an investigation and figure out where this activity originated. Then prosecute the perpetrators to the extent of the law.

I booked a ticket for may 4 2022 from chicago to davao singapore airlines philippines with stop over in san francisco. I have 4 bags and alaska airlines charge me $450.00 and when i arrived san francisco i was charged again by singapore airlines in the amount of 550 us dollars . This i too much without given prior information.

Lydia -[protected]

I am from the UK and recently travelled on a domestic flight from San Francisco to Los Angeles with my daughter. My case was mis labeled by the desk clerk and sent to Chile. The case was finally returned 6 days later. I was told I would be sent a voucher to cover interim assistance for clothes and toletries, it then transpired the vouchers would not attach to UK bank accounts so it was agreed that I could buy clothing and toiletries myself and send over the receipts to claim.

I also raised the question of the cost of telephone calls to both the LA and Seattle (head office) offices as between myself and my daughter we had clocked up around $250 in cell phone costs.

lastly I was told that for the onconvience caused I would be sent a discount code to cover the inconvenience caused. I explained that a code for US domestic travel would be of no use to me as I live in the UK and not expeting to travel internally in the US. I was inforemd that it wouldn't be a problem as we could be issued with a code with partner airlines including British Airways. I was happy with that.

I have since received notification that I would receive around 50% of the claim for clothes and I have accepted that there are items on the reciept that will not be applicable. However, I have now been told that payments for cell phone charges are not 'policy' and therefore will not be returned, when I disputed this I was told I should not have been calling. At no point was I kept informed and my only option was to chase. I sent emails and received no response and was left on hold for sizeable amount of time and at £0.89 per minute this soon adds up.

Lastly I have now been told that Alaska are not able to offer a discount for partner airlines, again not 'policy' despite being told otherwise.

I spoke to a supervsior within the central baggage office and asked for the complaints procedure and contact details and I was told quite abruptly that the info can be found on the website. There does not appear to be an email address on the site, just a phone number which I have called and the message announes a 3-4 hour wait.

My last communication with Alaska was the 6th June and I was told the payment would be in my account by the end of that week. I am still waiting. I have checked with my bank account to see if there are any pending payments and there are not.

Alaska Airlines Customer Care

PO Box 68900 – SEAGT

Seattle, WA [protected]

Dear Customer Service

I paid the expensive fee for first class to take my 84 year old mother to Anchorage and to have wheelchair service, Ticket # [protected] i was so upset that at none of the check points had wheelchair accommodations. At first I went to first class (and I fly every month to and from as i live in both states as does my husband and son frequently on your airline). I only purchased first class because my mom had two open heart surgeries and can't walk far, so I paid the price to get wheelchair access which the representative on the phone did assure me I would get. When I got to Philadelphia the first class representative told me to go to a center kiosk in the airport and wait in line, the lady there was extremely rude and told me i'd have to wait at least 45 minutes to get a chair, my mom had to sit, we almost missed our flight which we were really early for, except it was so delayed that i was able to get her up there. No chair came, I ended up taking a chair from a lady that got off and had to push it myself, when I got to the boarding room, i get a phone call that my chair is ready 2 1/2 hours later to come back down to the main part out of tsa and start over again, i thought that was ridiculous, and i was boarding and would have missed my flight, then I get to seattle there is no chair, no person nothing, so I have to leave my mom alone and search all over the airport for a chair and try to get her on the monorail from N gate to D which was ridiculous. I only paid for first class to get some assistance, the same thing happened going back except in seattle they had a chair, in philadelphia they told me I could push it and they left. I fly your airline all the times over 80 in the last few years. Look me up, and my husband, and my sisters and my family etc. I will look to use American moving forward unless you make good on this. I certainly feel i should be awarded first class tickets round trip after what I went through for her next trip. I spend a fortune on flights to and from Alaska monthly with family members and would like first class round trip tickets to show my mom a better experience next time with wheel chair access.

Thank you.

Gundi Arnold Mileage Plan Number [protected] Ruby Status

With passenger Kunigunde Gauch Mileage Number

Confirmation Code was ASXVAD

Flight 1331 Philadelphia to Seattle on 4-22 all flights purchased with my Alaska card

Flight 93 to Seattle to Anchorage on 4-22

Anchorage to Seattle Flight 116 on 4-29

Seattle to Philadelphia Flight 1348 on 4-29

Dear everyone,

I want to preface this complaint by saying that until now, I have been very happy with Alaska Airlines services.

I recently filed a complaint about receiving a single voucher -- that I can't use -- in return for having my flights from Portland OR to Anchorage AK rescheduled three times, making me late by 3 days to a residency in Alaska.

I don't want a voucher. I'm a retiree with no discretionary funds to take random trips. I don't intend to come back to Alaska after this residency. I also don't intend to take trips to other parts of the US that Alaska Airlines serves.

I keep receiving single vouchers for one-way trips. Please stop sending me vouchers that I can't use and that expire at the end of 2022.

I had to reschedule both my outward and inward bound trips because there was no way to know whether my return trip to Portland OR would be possible because of the walkout. Therefore, I expect to be compensated for the round trip.

While I was on the phone with the airline attendant after the third rescheduling, reassured me that if I canceled I would be REIMBURSED IN FULL. A more recent phone call with someone else said the opposite. I couldn't be reimbursed. I would only get a voucher for the one-way trip from Portland to Anchorage.

This is not okay. Alaska Airlines has inconvenienced me -- and thousands of other travelers -- and expects that vouchers will compensate. I was not consulted or asked if I had any preference.

I propose one of the following solutions:

--Reimburse my credit card in full for the flights to and from Portland OR to Anchorage AK.

--Alternately, please issue a voucher that I can use with one of your alliance partners, such as British Airways, since I have to visit my brother in England later this year. He has motor neuron disease and this trip is to organize his move into care.

I look forward to hearing from you.

Sincerely,

Sandra Hunter

2 years ago I scheduled 2 one way first class tickets to Kauai for my wife and my 40th anniversary. My wife has never flown first class and since it was our 40th anniversary, I wanted to do something special. I didn't have enough miles for flying first class both ways, so I booked 2 direct first class tickets for the trip over, which were 40, 000 miles each.

Due to Covid I moved the date out to this February, and again decided to push the date out, due to numbers spiking in Oregon with the variant. I reached out to an agent at Alaska Air, who said to cancel the existing flight, and re-book for the new date, which I was looking to schedule for this September. When I went to re-book the same exact flight, but at a later date, Alaska had doubled the number of miles needed, from 40, 000 miles each to 80, 000.

I reached out their Customer Care for assistance, and was stonewalled. I reached out to Ben Minicucci, Alaska's CEO, and he pushed it down again to "Customer Care" and the response I got was, we aren't going to provide money (which I wasn't asking for), and we're not going to provide me with another 80, 000 miles (also, not what I was asking for). I simply want to re-book my flight, for the exact same flight, 8 months out, for September 16th, for the same exact flight (Alaska flight 1416). The only thing I am looking to change is the date.

I also reached out to Sangita Woerner, who is Alaska's VP of "Guest Experience" at Alaska. Thus far there has been no response back to my 2nd request from Customer Care, Ben Minicucci's office, or first request to Sangita Woerner's office.

My "reference number" with Alaska Airlines is 7101539. My Alaska Airlines mileage plan number is [protected], and I also have an Alaska Airlines Credit Card.

I believe my request is simple and extremely reasonable. Same flight, different day, same number of miles for the same flight, just on a different day.

I greatly appreciate your assistance, as I feel I have fallen into a black hole with all of the people I have reached out to at Alaska Airlines.

Sincerely,

Joe Beede
12613 N.E. Shaver St.
Portland, OR 97230
[protected]

What has happened to Alaska Airlines. You have lost sight of the good airlines you used to be. You respected customers and freedom. Now you are such a weak hearted company that you will obey the wrongful executive order for employees to be vaccinated. If you go down this road, when will you stop? Try to remember the old airlines you once were. Stand up for justice and freedom. Protect your employees from false and harmful illegal edicts from a bad President. Your employees should have the right to choose, just like customers. Stand up and fight. Dig deep and remember who you are and what you represent. Don't let our bad corrupt government dictate how to operate your company. Standup and fight, even if it costs you. I own much stock in Alaska Airlines and will gladly loose all the thousands, if that's what it takes for you to protected your employees and customers from the federal government, which has now become an enemy to the public. Please stand up and do what is right...

TRIP FROM HELL! - July 13, 2021
Flight 1242 boarded on time. After the doors were closed, the pilot announced we would be delayed for 1 hour due to fog in SEA. After 20 minutes, pilot announces Seattle will hold our connecting flights, so don't worry. In 4 more minutes we took off (take-off delayed total of 24 minutes. Arrived SEA at 11:03 (total delay of 27 minutes). Pilot urges passenger to let a few passenger with an international connection to deplane first.
Deplane and run to my gate (flight 2096) arriving at 11:19am. Boarding gate is closed. No boarding agent in sight. Head to customer service desk. 2-hour wait to see customer service agent, because of a long line due to people on the same flight missing their connection. Alaska DID NOT HOLD THE FLIGHTS! Why did the pilot lie or was he just misinformed?

Agent says no more flights scheduled to ALW that day. I ask about flight 2086 at 10:52pm. Agent can't find 2086. I suggest she use the flight number. Agent finds and books me on 2086. After leaving customer service desk, I notice I am booked as "standby." I return to service desk and inquire. Another agent overhears and shows agent how to book. I get confirmed flight and seat assignment.
Assigned to flight 2086 leaving at 11:55pm. Told 1 checked bag made the 2096 flight and 1 bag was in baggage processing downstairs. I questioned the agent and was assured the 1 bag did indeed make the flight (they lied).
Proceeded to baggage claim to retrieve my 1 bag that didn't make the 2096 flight because baggage wouldn't answer their phone when the service desk called. Took 1 hour to talk to an agent and then 2 more hours for the staff to find my bag. (bag was originally carry-on but had to be checked because of "no overhead storage on flight 1242).

Wait 12 hours in airport for flight 2086. At 10:52pm boarding time announcement flight is delayed. At 11:55pm departure time announced flight is cancelled due to mechanical difficulty.

Back to customer service desk wait 1 hour to see agent. many passengers that tried to use gate agent joined us because it soon became obvious gate agents didn't know their job. I am informed that the earliest available flight is 2086 leaving on July 15th!

Another passenger suggest we book a flight to PSC (Tro-cities) instead of ALW and drive to ALW from there. She has a brother who can drive us. Four of us agree and have agents book us on flight 2102 leaving 7:55am on July 14. Also, we are booked into the Holiday Inn for overnight.

At 6:00 am I wake-up and realize the alarm didn't work. I run down stairs at the hotel and arrange a cab to the airport. Tell the cab driver to hurry. I arrive at 6:30am. I talk to n Alaska customer agent to see if she can take to to the check-in desk front of line because I have such a short time. She refuses to help me stating they are not allowed to let people skip the (Alaska check-in) line for any reason. I manage to get the attention of a TSA agent. He helps me skip the TSA line in return for signing up for a trial CLEAR membership. I get to the boarding gate 2 minutes before boarding and successfully arrive at PSC after which time the aforementioned passenger has her brother drive us to ALW.

Go to ALW to retrieve my suitcase that supposedly made the original flight 2096 on July 13. Agent says bag isn't there. Had agent trace bag. Bag is still in Seattle - original agent in Seattle apparently lied to me, because this agent can see the bag DID NOT MAKE THE 2096 flight. Furthermore, I noticed Seattle baggage did not pick-up this agents first 3 calls and when she used a different number, they hung up on her. Eventually she got through and managed to get my bag sent to ALW where I picked it up.

1. Promised to have connecting flights delayed. - did not
2. Actually arrived before original 2096 left, but because of 30 minute rule had to wait 12 hours.
3. Agents after original 2096 flight didn't know how to do the booking so I had to repeat it.
4. Agents LIED about the bag going to ALW.
5. Gate agents totally incompetent after flight 2086 cancelled resulting is longer service desk times.
6. Agent refused to help when I was late for flight 2102.
7. Seattle baggage refused to help customer service agents at SEA and ALW.

THEY NEED TO DO SOME SERIOUS TRAINING AND HOUSE CLEANING!
When I was waiting to retrieve my bag in Seattle, I overheard the baggage agents telling each other to just ignore the calls from customer service. The baggage agents also had a VERY BAD ATTITUDE towards customers.

I pay for the main fare in order to pick my seats (husband has a bad knee and I get motion sickness) and get as close to the front of the airlines as possible. Alaska cancelled my nonstop flight #141 leaving 7/14/21..reservation MOVDAQ and put me on a new nonstop flight leaving LAX at 7:45PM arriving 11:59 PM flight into Anchorage which did not work because our final destination was another 3 hours away by car. So when I contacted Alaska I ended up speaking to a supervisor Kit nd when trying to rebook on another flight for the same day (with only one choice flight #97 out of Seattle that arrived into Anchorage at a decent time in order to drive another 3 hours to final destination without have a 10+ hour day, the only seats available for two was the 2nd to last row or only middle seats sporadically. When I explained to the supervisor Kit that I pay to pick a seat, she said "your fare does not guarantee a particular seat, only a seat on that flight". I've never in 30+ years of flying with Alaska have been told that or had a problem with the seat I originally booked. Otherwise, I would just pay for the saver fare and take my chances with a decent seat. We couldn't change to the day before for flight changes because this would now affect my rental car and paying more for an extra day just because Alaska cancelled my flight. She also informed me when I asked if we could have seats in row 11 or exit, she explained those were reserved for elite and loyal members "in case" someone needed to book that flight. After much frustrating conversation, she moved us to row 15. When I asked if we could have row 11 because 15 doesn't recline, she said no . I am so frustrated with the lack of customer satisfaction, that I am now reconsidering future trips with Alaska Airlines.