Alaska Airlines
reviews and complaints

On 10/31/2023, I had to go to Honolulu for a relative in ICU. I am 74 and on oxygen. Because my portable machine was not on their list, I was not allowed to use it on the plane. I have COPD, and it was from Dallas to Hawaii. I had a round trip ticket. By the time I got to Hawaii, I could hardly breathe, I was swollen all over and was sick for 2 days. I had to give up the trip back and went to American Airlines, which had no problem with my oxygen. I think they should refund my money.

On my family of 4s flight home from Hawaii we learned two hours before our final leg home from Seattle to Dulles that we had been kicked out of our 1st class seats that were booked 7 months earlier and without any notice. Customer service agents tried to blame the travel company that booked our flights making up a BS story that they’d booked standby seats. Complete and utter lie. Truth was they oversold the flight and decided we were the ones who would have to move to coach or spend the night.

Luckily, after escalating matters and almost getting myself arrested, they did the right thing, which was to give us the seats we’d booked, confirmed and paid $10,000 for and, in the process, ruin the evenings of 4 other passengers.

It took me getting threatened with being arrested and banned from Alaska Airlines. I didn’t want to be arrested, but I would not be bothered by a lifetime ban from the airline…. I’ll never fly them again anyhow! Terrible customer service.

Good Afternoon, I would like to file a compalint regarding the terrible customer service that bot my fiance and i recieved on our trip from back from NY TO SFO

First ill start by the lack of communication at the Alaska Airlines ticket counter... your luggage printers were apparenty down so the self serve kiosks were not printing! instead of your reps letting customers standing in lines to print luggage tags knowing that the machines werent working they DID NOT! However they were happy to scream and yell for customers to form perfect lines. Please keep in mind that this is how the begining of our nighnmare began!

Once we boarded our plane, we were told that additional luggage needed to be checked so we volunteered to check ours. 5 min after leaving our gate we were told that there was a back up and that we would be stopped in place for 15 min, 45 min later we were told that we would be held up for an additional 15 - 45 min due to the 48 planes in front of us that were waiting to take off and that we would recieve another update. THREE HOURS LATER ! we were told that we were 5th in line to take off. Well, the next update we were told that we needed to go back to the gate because by law the plane needed to refuel and that they would open the door so that we we could go use the bathroom, they also made it very clear that they would announce departure and if we werent there we would be left. needless to say we stayed on the plane in fear that something would happen and we would be left.

Another announcement was made telling us that the fuel had arrived and that we would take off shortly after.

Final announcement was made 10-15 minutes later that the flight was being cancelled due to the staff timing out! What crap! they didnt know this when announcing the fuel? and departure?

We were told we'd recieve a email with a rebooking, hotel accommodations and travel vouchers.

The hotel that we were sent to was 45 min away from the airport! it was filthy and we ended up getting checked in to a already occupied room at 1am. This was all unacceptable!

June 5, 2023

Alaska Air,

Generally, this is a comment of frustration and sadness. But first, some background.

Until our recent move to Boise, we were dedicated Seattle-area Alaska customers. For decades, we always chose Alaska for our travel needs. We made use of the companion fare benefit many times on our trips to Mexico. Loved it!

Over time, my wife developed disabilities, and Alaska personnel were extremely helpful and accommodating. With their help, we were able to continues with our twice-yearly trips to Cabo San Lucas and Mazatlan.

Eventually, her condition became so disabling that we were required to purchase row-one first class seats. And, we were happy to do so, because it meant that we could continue our travels on Alaska Air. My wife LOVED having a morning pre-flight oatmeal in the Alaska lounge. Made her day!

Unfortunately, my wife can no longer travel. However, I still travel to Mexico two or three times per year, and yes, I came to love the first class accommodation! So, as long as I can afford it, I will continue doing so.

I find that my return flights to Boise typically require a 3, 4, or even 8 hour layover in Los Angeles. The Alaska lounge has been an absolute haven during my 11-12 hour travel day. Alas, you have taken that benefit away... unless I pay an extra fee (above the $1,200+ first class accommodation)! And, I cannot even get a day pass in Seattle, when the itinerary takes me through there! And, my Mexico trips are below the 2,000+ travel-day requirement.

Every announcement, either at the gate or aboard the aircraft, starts with Alaska being a “proud member of the one world alliance.” It seems that the alliance has caused Alaska to dramatically change its lounge policy, to the detriment of heretofore dedicated travelers. Must make you even more proud.

Here in Boise, especially considering the numerous itinerary changes involving cancellation of the Saturday late night LA to Boise flight (causing either cutting vacations short, or doing an overnight in LA), people are turning to Delta. Question: why publish the flight if you intend to cancel it? Happen to me twice, now. To friends twice, as well (coming from Puerto Villarta)

Respectfully and sadly submitted,

Randal Milholland

Danyell Walker
13817 49 th Pl W
Edmonds WA 98026
[protected]@gmail.com
[protected]
May 30 th 2023
Alaska Airlines
Customer Service Department

Subject: Complaint regarding baggage charges and mishandling of luggage Dear Alaska Airlines Customer Service Department, I hope this letter finds you well. I am writing to express my deep disappointment and frustration regarding the recent experience my spouse and I had with your airline. Our flight on May 29th from Tulsa Oklahoma to Seattle Washington turned out to be an unfortunate series of inconveniences, which have left us dissatisfied as valued customers. Firstly, upon check-in, we were surprised to be charged for our baggage. As per your airline's policy, we were entitled to a free checked baggage allowance for the specified ticket class we had purchased through Alaska Airlines. However, the airline representative insisted that we pay for our baggage due to the fact that they are a partner airline even though all reservations were made through Alaska Airlines. Despite our attempts to explain the correct policy, we reluctantly paid the fee to avoid any further delays or issues. To add to our disappointment, upon arrival in Seattle, we discovered that our checked luggage had gone missing and was still in Dallas Fort Worth Texas where our layover had been. Given the urgency of our situation, as the contents of the lost luggage contained essential items we needed for work the next day, this only exacerbated our frustration. We immediately reported the missing luggage to the concerned personnel at the airport to fill out all the necessary forms. While we understand that unforeseen circumstances can lead to luggage mishandling, the lack of proper communication and assistance during this situation was disheartening. We expected a higher level. The above is our final issue but even prior to this on our flight to San Francisco- we were loaded. Told we would have to wait for around 45 minutes and then unloaded, didn't need luggage, which some people left and then told we needed to take everything so it was just a very confusing and unsure experience. We were worried about our luggage and thankfully everything that time go where it belonged but we were not sure that would be the case. I have never had the experiences that I have had in the past year so thought I should definitely let you know.

From Portland to Las Vegas we had to switch 2 times due to electrical issues on the first plane second plane had no issue the problem and thought 3 plane a charm. But they lost my luggage! They gave me a voucher for $100.00 to buy clothes and toiletries in Vegas, I am 70 years old and had my sister download it since I do not know how to do it. The stores would not take the voucher. Paid at Walgreens for toiletries $65.90 and Macy to get some clothes and undergarments for my wedding $294.75. The day we left to go back home 3/15 we checked lost baggage and I found my luggage, it was dropped off at the Vegas airport on the 14th!

Total of $360.65 I would like to be reimbursed. Also asking Alaska airlines for a $400.00 credit on future flights to offset the dilemma and grief .

Joann Golden Bianchi

[protected]

[protected]@gmail.com

Alaska Airlines Corporate Office & Headquarters
19300 International Blvd.
Seattle WA 98188
Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
02/25/2023
Respetables Representantes de Alaske Airlines
RE: TICKET: [protected]

El: 02/22/2023, les compre un boleto, para viajar de Los Angeles, California a Medford, Oregón. Por las condiciones meteorológicas (clima invernal peligroso) que afecta a EE. UU. y por las advertencias (alertas) emitidas al respecto, tome la decisión se NO viajar el VIERNES 02/24/2023, a Los Angeles, California, por esta razón llame el Jueves 02/23/2023 a DELTA AIR LINES y en pocos minutos ellos me atendieron y me cambiaron mi vuelo para el 03/30/2023, sin ningún CARGO y aparte me otorgaron un Crédito de: $. 79.00. Con ustedes: ALASKA AIRLINES, la situación es completamente diferente, tienen un SERVICIO PESIMO. Desde el JUEVES 02/23/2023, he tratado de comunicarme con su “SERVICIO AL CLIENTE”… Por largas horas he estado en el teléfono y hasta este momento {hoy} SABADO 02/25/2023, NO lo he logrado. Su página WEB colapsada “NO FUNCIONA”… La opción para hacer cambios en los vuelos esta fuera de servicio. La realidad su “SERVICIO” es un DESASTRE. Pero qué diferencia cuando COMPRE el Boleto, todo EXCELENTE: Hasta hay que pagar un EXTRA, por ese servicio tan especial… Para que le vendan (extiendan) el Boleto de Viaje. La Representante, INCLUSO ME DIJO SI TIENE UN INCONVENIENTE Y DECIDE HACER UN CAMBIO EN LA FECHA DE SU VIAJE “NO HAY COSTOS”… LLAMENOS Y LE REALIZAMOS EL CAMBIO CON MUCHO GUSTO. Pero cuando realmente se presenta la necesidad “YA NO PUEDEN AYUDAR”… Hay que llamar al Servicio al Cliente o hacerlo ONLINE. En la Oficina del Aeropuerto de Medford, Oregón, los representantes de Alaska “NO pueden Ayudar”… Por Teléfono y Online: Lo mismo “NO” hay ayuda. Todo parece indicar que es un “PLAN CON MAÑA”… Dicen que hay un “CENTRO DE AYUDA”… Pero en estos “SERVICIOS” NO FUNCIONAN… NO ATIENDEN.

Por favor necesitó que mi VUELO (BOLETO) lo cambien para el DOMINGO 04/02/2023, Razón/es para el cambio: CLIMA EXTREMO Y PELIGRO IMPERANTE EN EE. UU., por esta razón NO VIAJE A LOS ANGELES, CALIFORNIA, yo me encuentro en MEDFORD, OREGON.
Anticipadamente les agradezco su colaboración y comprensión,
Respetuosamente,
PAULA MONTERROSO
P.D. Llevo más de SEIS (6) horas en Línea y NO atienden… Por estos motivos tome la decisión de hacerles esta NOTIFICACION.
C.C.
U.S. Department of Transportation
Departamento de Transporte de Estados Unidos

The entire crew showed up 30min late. It took another 30min to start boarding the plane. We waited on the ground for 1+ hour. Missed our connection by 1 min. Refused to hold flight. Had to wait forever for guest services because they had only ONE person working. They insisted they would only refund us for accomodations instead of paying for them. Horrid.

In September we spent 40 min in the Alaska baggage claim office after the late flight after receiving a damaged bags. Claim was filled, pictures taken, ID info taken. Your representative Dana in San Jose airport office acknowledged the damage, said that she submitted damage report on our behalf and that you will take care of it. We were offered new luggage as a substitute. We had already enough luggage and had to take Uber home, so we opted for "regular" compensation.

Two weeks later I received an email to submit a claim.

I called back -2 phone calls later, nobody had anything but the number of the claim AND I had to do it all over again. I did. It took another hour to find and enter all the numbers etc. again. I received an email, saying that the damage complaint was filed, please wait 4-6 weeks for the response. I reached out to Alaska customer support several times by emails and calls about this matter, but never received a reply.

A month ago (December) you told me that you are still working on it.

The package with two new beach chairs were packed tight. When we received it, it had a sicker that it was received damaged. Please see the Alaska sticker being all ripped as well as ripped duct tape. It was not damaged when we checked it in.

All this emailing, writing the reports, calling etc. represents considerable time spent on top of the damage.

We used Alaska air to fly to HI a lot. This recent experience is pretty bad.

Especially after seeing their advertising : "We care a lot".

Booked a flight in August of 2022 for a trip in March 2023. Need to cancel trip due to unforeseen financial circumstances. Called airline and was told it was nonrefundable. I had also bought trip insurance. Nothing mattered. The flight had been changed once since August. No one cared. You just STEAL the money. $1500. I would have paid a penalty but NOT THE FULL AMOUNT. I will never fly with your company again and tell anyone who will listen the same.

On or about June 15th, you opened a credit card with Bank of America on my account. I did not order or request this card and have no business with your company. I have contacted BOA and have put credit freeze on my accounts with the reporting agencies.

While the address on the account is mine, I'm sure you can do an investigation and figure out where this activity originated. Then prosecute the perpetrators to the extent of the law.

I booked a ticket for may 4 2022 from chicago to davao singapore airlines philippines with stop over in san francisco. I have 4 bags and alaska airlines charge me $450.00 and when i arrived san francisco i was charged again by singapore airlines in the amount of 550 us dollars . This i too much without given prior information.

Lydia -[protected]

I am from the UK and recently travelled on a domestic flight from San Francisco to Los Angeles with my daughter. My case was mis labeled by the desk clerk and sent to Chile. The case was finally returned 6 days later. I was told I would be sent a voucher to cover interim assistance for clothes and toletries, it then transpired the vouchers would not attach to UK bank accounts so it was agreed that I could buy clothing and toiletries myself and send over the receipts to claim.

I also raised the question of the cost of telephone calls to both the LA and Seattle (head office) offices as between myself and my daughter we had clocked up around $250 in cell phone costs.

lastly I was told that for the onconvience caused I would be sent a discount code to cover the inconvenience caused. I explained that a code for US domestic travel would be of no use to me as I live in the UK and not expeting to travel internally in the US. I was inforemd that it wouldn't be a problem as we could be issued with a code with partner airlines including British Airways. I was happy with that.

I have since received notification that I would receive around 50% of the claim for clothes and I have accepted that there are items on the reciept that will not be applicable. However, I have now been told that payments for cell phone charges are not 'policy' and therefore will not be returned, when I disputed this I was told I should not have been calling. At no point was I kept informed and my only option was to chase. I sent emails and received no response and was left on hold for sizeable amount of time and at £0.89 per minute this soon adds up.

Lastly I have now been told that Alaska are not able to offer a discount for partner airlines, again not 'policy' despite being told otherwise.

I spoke to a supervsior within the central baggage office and asked for the complaints procedure and contact details and I was told quite abruptly that the info can be found on the website. There does not appear to be an email address on the site, just a phone number which I have called and the message announes a 3-4 hour wait.

My last communication with Alaska was the 6th June and I was told the payment would be in my account by the end of that week. I am still waiting. I have checked with my bank account to see if there are any pending payments and there are not.

Alaska Airlines Customer Care

PO Box 68900 – SEAGT

Seattle, WA [protected]

Dear Customer Service

I paid the expensive fee for first class to take my 84 year old mother to Anchorage and to have wheelchair service, Ticket # [protected] i was so upset that at none of the check points had wheelchair accommodations. At first I went to first class (and I fly every month to and from as i live in both states as does my husband and son frequently on your airline). I only purchased first class because my mom had two open heart surgeries and can't walk far, so I paid the price to get wheelchair access which the representative on the phone did assure me I would get. When I got to Philadelphia the first class representative told me to go to a center kiosk in the airport and wait in line, the lady there was extremely rude and told me i'd have to wait at least 45 minutes to get a chair, my mom had to sit, we almost missed our flight which we were really early for, except it was so delayed that i was able to get her up there. No chair came, I ended up taking a chair from a lady that got off and had to push it myself, when I got to the boarding room, i get a phone call that my chair is ready 2 1/2 hours later to come back down to the main part out of tsa and start over again, i thought that was ridiculous, and i was boarding and would have missed my flight, then I get to seattle there is no chair, no person nothing, so I have to leave my mom alone and search all over the airport for a chair and try to get her on the monorail from N gate to D which was ridiculous. I only paid for first class to get some assistance, the same thing happened going back except in seattle they had a chair, in philadelphia they told me I could push it and they left. I fly your airline all the times over 80 in the last few years. Look me up, and my husband, and my sisters and my family etc. I will look to use American moving forward unless you make good on this. I certainly feel i should be awarded first class tickets round trip after what I went through for her next trip. I spend a fortune on flights to and from Alaska monthly with family members and would like first class round trip tickets to show my mom a better experience next time with wheel chair access.

Thank you.

Gundi Arnold Mileage Plan Number [protected] Ruby Status

With passenger Kunigunde Gauch Mileage Number

Confirmation Code was ASXVAD

Flight 1331 Philadelphia to Seattle on 4-22 all flights purchased with my Alaska card

Flight 93 to Seattle to Anchorage on 4-22

Anchorage to Seattle Flight 116 on 4-29

Seattle to Philadelphia Flight 1348 on 4-29

Dear everyone,

I want to preface this complaint by saying that until now, I have been very happy with Alaska Airlines services.

I recently filed a complaint about receiving a single voucher -- that I can't use -- in return for having my flights from Portland OR to Anchorage AK rescheduled three times, making me late by 3 days to a residency in Alaska.

I don't want a voucher. I'm a retiree with no discretionary funds to take random trips. I don't intend to come back to Alaska after this residency. I also don't intend to take trips to other parts of the US that Alaska Airlines serves.

I keep receiving single vouchers for one-way trips. Please stop sending me vouchers that I can't use and that expire at the end of 2022.

I had to reschedule both my outward and inward bound trips because there was no way to know whether my return trip to Portland OR would be possible because of the walkout. Therefore, I expect to be compensated for the round trip.

While I was on the phone with the airline attendant after the third rescheduling, reassured me that if I canceled I would be REIMBURSED IN FULL. A more recent phone call with someone else said the opposite. I couldn't be reimbursed. I would only get a voucher for the one-way trip from Portland to Anchorage.

This is not okay. Alaska Airlines has inconvenienced me -- and thousands of other travelers -- and expects that vouchers will compensate. I was not consulted or asked if I had any preference.

I propose one of the following solutions:

--Reimburse my credit card in full for the flights to and from Portland OR to Anchorage AK.

--Alternately, please issue a voucher that I can use with one of your alliance partners, such as British Airways, since I have to visit my brother in England later this year. He has motor neuron disease and this trip is to organize his move into care.

I look forward to hearing from you.

Sincerely,

Sandra Hunter

2 years ago I scheduled 2 one way first class tickets to Kauai for my wife and my 40th anniversary. My wife has never flown first class and since it was our 40th anniversary, I wanted to do something special. I didn't have enough miles for flying first class both ways, so I booked 2 direct first class tickets for the trip over, which were 40, 000 miles each.

Due to Covid I moved the date out to this February, and again decided to push the date out, due to numbers spiking in Oregon with the variant. I reached out to an agent at Alaska Air, who said to cancel the existing flight, and re-book for the new date, which I was looking to schedule for this September. When I went to re-book the same exact flight, but at a later date, Alaska had doubled the number of miles needed, from 40, 000 miles each to 80, 000.

I reached out their Customer Care for assistance, and was stonewalled. I reached out to Ben Minicucci, Alaska's CEO, and he pushed it down again to "Customer Care" and the response I got was, we aren't going to provide money (which I wasn't asking for), and we're not going to provide me with another 80, 000 miles (also, not what I was asking for). I simply want to re-book my flight, for the exact same flight, 8 months out, for September 16th, for the same exact flight (Alaska flight 1416). The only thing I am looking to change is the date.

I also reached out to Sangita Woerner, who is Alaska's VP of "Guest Experience" at Alaska. Thus far there has been no response back to my 2nd request from Customer Care, Ben Minicucci's office, or first request to Sangita Woerner's office.

My "reference number" with Alaska Airlines is 7101539. My Alaska Airlines mileage plan number is [protected], and I also have an Alaska Airlines Credit Card.

I believe my request is simple and extremely reasonable. Same flight, different day, same number of miles for the same flight, just on a different day.

I greatly appreciate your assistance, as I feel I have fallen into a black hole with all of the people I have reached out to at Alaska Airlines.

Sincerely,

Joe Beede
12613 N.E. Shaver St.
Portland, OR 97230
[protected]

What has happened to Alaska Airlines. You have lost sight of the good airlines you used to be. You respected customers and freedom. Now you are such a weak hearted company that you will obey the wrongful executive order for employees to be vaccinated. If you go down this road, when will you stop? Try to remember the old airlines you once were. Stand up for justice and freedom. Protect your employees from false and harmful illegal edicts from a bad President. Your employees should have the right to choose, just like customers. Stand up and fight. Dig deep and remember who you are and what you represent. Don't let our bad corrupt government dictate how to operate your company. Standup and fight, even if it costs you. I own much stock in Alaska Airlines and will gladly loose all the thousands, if that's what it takes for you to protected your employees and customers from the federal government, which has now become an enemy to the public. Please stand up and do what is right...