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EasyJet
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191 complaints
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T
2:45 pm
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EasyJet - Rental car

I rented a car from EasyJet in November 2021 for a rental time period of April 31-May 6th. At the time of the booking, there was something that said "international drivers license if applicable". Well there was no information on the website about if it was applicable. In fact, the only place to possibly get an international drivers permit is through AAA in...

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EasyJet - Car rental insurance

I made a flight booking with Easyjet to fly Edinburgh to Stansted REF K3FKXVF. The same booking also included an 'EasyJet car rental booking' 26 April GB607513480 with EuropCar 26 April 2.05 pm and Damage Refund Insurance G001GBRGB607513480 26 April 2.13 pm, all paid for at the same time. I subsequently received 'Confirmation of your Damage Refund...

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B
11:35 am
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EasyJet - Car rental

Following the booking of my Easyjet flight, I was offered a car rental deal. I clicked this, and lost over 800€. This is a case of dishonest business practice. My booking reference. IT589652120. Reserved on the 08.03.2022 and paid in FULL. Arrival at the airport on the 11th april, about 14h30. No car, they have given it to someone else. I told the...

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J
2:22 pm

EasyJet - Easy jet flight

Whom concert ,

I had the worse experience ever inside easyJet flight towards Lisbon never complain but this time couldn’t be possible to missing out the two flight attendant the manager and another woman which shame I don’t recall their name is was so disrespectful very irritate to be honest didn’t gave time for my to look for he’s seat kept asking him on a rude was for he’s face cover my husband was looking for he’s face cover keeping been ignorant towards we asked them if they could provide us with one they were very rude towards that I was wearing a face shelter because I have disability of cover my noise the flight attendant manager start telling me I wasn’t wearing a face cover properly I couldn’t understand why they selling in uk if is from NHS I was in shock why I wasn’t allowed to wear it inside an aircraft I have felt very their was a big discrimination towards myself and my husband my flight number was EZY2365

For a Costumer who is paying for the service I presume the staff member should be less abusive and disrespectful I’m speechless towards this incident I hope you can take notice and discuss this issue with the staff members .

Kind regards

Juliana dos Santos

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P
6:25 am

EasyJet - Deny boarding before time. Very rude staff

We were four passengers coming from Madrid Airport to. Bordeaux with Ryanair. The connection flight was in 40 minutes so we were not able to make it to the new gate. Bordeaux airport doesn't have direct transfer to gates.All passengers have to exit and get through security long lines plus scanner checks. So 40 minutes between one thing and the other makes it basically impossible. However we runned like crazy to the gate. The plane still having the stairs attached and passengers boarding but the easyJet boarding staff stopped us from boarding allegating that boarding was closed already. They closed boarding 15 minutes before time. We lost our flight and have to spend the night out side the terminal in the freezing cold. No allow passengers during the night inside the airport. Also we had to book a new flight for next day. By the way, very expensive. On top of that, a member of the boarding staff give us a middle finger as they were leaving the terminal. We wanted to do a complain to easyJet at the airport but no one was there to inform is properly. It was a complete nightmare.

Desired outcome: We want to be reimbursed in full for all flights and to raise a discrepancy regarding the rude treatment received at boarding by the staff. Not just that but refuse to embark us and close boarding before time.

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G
9:47 am

EasyJet - Flight information, poor customer service. Inability to contact the company.

I should have had my flight with EasyJet travelling from Malaga to Amsterdam 1 of July 2021. According to the official Governmental website (https://www.government.nl/topics/coronavirus-covid-19/plan-to-reopen-society/conditions-for-entering-the-netherlands), I was able to travel from Spain to the Netherlands without thr PCR and with just antigen quick test provided, because both countries are within the EU and as of 1 of July the rules allow this to happen. Employees at Malaga airport ignored this website and any claims i and other travellers made to let us on board, while the information thry relied on was outdated. As a result, I wasn't able to travel to Amsterdam and lost my monry, as well aa many dutch people were unable to come back home because of this mistake made by EasyJet, which didn't inform us about their rules.

Desired outcome: I want the company EasyJet to explicitly state which kinds of documents are applicable and which are not. I want EasyJet employees to stop ignoring customers and to provide official representation when we ask for it.

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O
9:03 am

EasyJet - Plus Membership Fee

Apparently the Plus Membership fee is an auto renew annual fee - but of course they don't tell you this but rather hide it in the fine print. They don't even warn you of the upcoming fee being due to give you the opportunity to cancel your membership.

With travel restrictions this membership is practically worth zero and the loss of income means I can't actually afford to pay the fee of £215.

So upon querying with my bank the unexpected transaction, I contacted EasyJet to request a refund - to which they have refused.

In today's times particularly, when many reputable companies are doing the honorable thing of refunding customers - EasyJet prefers to take the stance of being self-focused and profit from these tough times.

I would like them to reconsider their decision and refund me the money so I can use the funds in a more appropriate manner!

Desired outcome: Refund

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K
9:51 am

EasyJet - Flights cancelled / refund/ voucher

My flights were cancelled in March 2020. I asked for a refund and easyJet issued a voucher. I spent 4 months trying to get through to them and when I did they called me a liar saying I requested vouchers and it cannot be changed. I asked to speak to a manger, they left my holding on for 40mins then said one wasn't available but would call me back within the hour. No one ever called. I tried again and got the same response and again no one ever called. I have asked them to extend the vouchers for another year and they refuse saying it isn't in there terms and conditions. I have asked them to refund me then as I originally requested and no response.

Desired outcome: Refund or vouchers extended

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S
7:29 am
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EasyJet - Flight Refunds

K1FD8K9 booking ref 4988428521 - I have been awaiting a refund from EasyJet via Opodo for months now. Our outbound flights were refunded to me 9th November 2020 but the inbound flights 2 x flights from Amsterdam to Edinburgh have still not been refunded. Both the outbound for 02.10.20 2 x tickets from Edinburgh to Amsterdam and the inbound 2 x tickets from...

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3:23 pm

EasyJet - Customer Service

I have been attempting to get hold of this company for 10 days now! My flights to Amsterdam have been changed to such an extent that my short anniversary trip with my wife has been ruined. I have tried on 6 occasions to contact Easy Jet on their customer service telephone number. These are the time periods that I have been on hold before giving up. 17mins, 48 mins, 40 mins, 1hr 02 mins, 2 hrs 03 mins and 1 hr 03 mins. Totally unacceptable periods to be kept on hold, especially when the call is interrupted every couple of minutes to say one of the team will be with you shortly! I have now sent 5 emails to the company asking for a voucher for the flights ( that I can use later in the year) I have heard nothing other than an auto response which served no purpose. We were due to fly on Monday 27th July. We will not be going. Easy Jet's customer service for a front line company is appalling! All am trying to obtain is a flight voucher to use at a later date because of changes to my flight itinerary which are wholly unacceptable!

David Curtis

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R
12:53 pm
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EasyJet - boarding gate at luton airport

On sunday december 8th our 18 year old daughter and her two friends were flying to malaga from luton, flight number ezy8609, and were dropped off at 4 am. Well before required time. This was their first time travelling unaccompanied as young adults. They kept checking boards and listening to the tannoy. All three girls are intelligent, sensible and...

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B
5:20 pm

EasyJet - hands free service - priority luggage

You should not advertise that you will receive your luggage ‘priority' if you pay for hands free as we did not get our cases out first at the carousel. When we got to Palma one of our cases was LAST off and when we got back to Glasgow it was one of the last cases off even with a big priority label on it.

All of the other priority passengers did not receive their luggage first either!

This is false advertising and should not be getting promoted.

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M
12:31 pm

EasyJet - flight eju8534 22: 06: 2019 from naples (nap) to gatwick (lgw)

Dear Sir/ Madam,
Re :-flight on June 22nd 2019 from Naples (NAP) to Gatwick (LGW) EJU8534 16:45 local time Seat 11C SB

On this flight my mother in law was forced to change seat with a young girl in row behind because your cabin manager/Stewardess decided that she didn't look capable to be in the seats over wing. We paid extra for these seats and although we said she was capable and had'nt been questioned for the seats going out, was told " The plane wont move till she moved" She said we would be reimbursed as was going on the flight log as yet no money has been returned. In Fact we want the whole price for her ticket refunded for the utter humiliation this women caused. My wife spoke to the Pilot on arrival at Gatwick and was assured we would get refund Capt Stefano G De Filippis, he said he had to back his crew regardless! We could have said the same of the captain he was old and had grey hair should he be flying a plane? Its was completely unnecessary and we have waited if to report Easy Jet to authorities for ageism.
We await our refund and an apology for Mrs D Fearn
Regards
Mr T K Milroy

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D
6:36 pm

EasyJet - delayed and damaged tool box

I flew from Bristol to Belfast on 14/7/19 for work purposes and easy jet wrongly sent my tool box to Amsterdam. On the 15th I received an email informing me my delayed tools would be on a flight arriving to Belfast from Amsterdam at 10pm. The following day (16th) I attempted to confirm this with easyJet customer service quoting my reference number, but their attitude and unwillingness to even try and track it was awful. I then contacted swissport and Belfast international airport who informed me the box had not arrived and they believed it was sent to Bristol by mistake again. I was then told it would be flown to Belfast that night. On the 17th swissport told me it had not arrived from Bristol and now they were unclear where the box was. I contacted easyJet again was could not get a straight answer from their call centre after two calls and two different operators who spoke broken English and told me they could not understand me as they attempted to rudely talk over me on several occasions.
I stressed the importance of my missing tool box on every call I made as I was not able to go to work and eventually have a £690 loss of earnings for my three days without tools.
When the box finally arrived in Belfast a lock had been ripped off it and the box was split down one side damaged beyond repair.
The swissport employee basically chucked the box at me with a number to call to try and sort out a replacement and a pre filled in damage report saying the box was "scratched".
I hold out little hope that I will receive a proper replacement never mind my loss of earnings due to the extremely poor and disgusting care shown my easyJet and swissport over the matter.

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12:00 pm

EasyJet - hold luggage charge & unclear information

When I was booking my flight from Malaga to Milan, there were options to add extra hold luggages and it says that on each flight I can share the weight with whomever I'm traveling with. So I bought an extra hold luggage, and thought everything was smooth and easy.

And then the most unpleasant thing happened upon my check-in at Malaga airport (29/05/2019). The check-in staff yelled at me, saying that I only booked for one bag, and I should pay 52 Euros for the other bag. I was surprised and so was my travel mate because we clearly understood it differently. I think for this matter, she could at least talk in a more desirable manner.

We scrolled the Easyjet website, and tried to make a new booking just to see how does it exactly tell us about the luggage. It does not tell anything about each person should buy one hold luggage in order to share the allowed weight. Not even on the terms and conditions!

The information given was very ambiguous and as the result, it felt like a trap. I believe Easyjet should improve on how they inform the customers, and it's only fair if they refund the inconvenient luggage charge.

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N
9:57 am

EasyJet - flight delayed and incorrect information

Hi there
I flew yesterday from Pisa (italy) to Luton (london) and my flight number was 2304 & booking reference was EZY2304. Originally my flight was booked for 16.20 departure and I received an email from Easyjet on 14th May to tell me that this has changed to 16.10.
On the day of the flight I went on the website to double check my booking and found that Easyjet had sent us the wrong information and the flight had infact been changed to 15.10. We then had to leave in a mad rush as we had to get to the airport an hour earlier than expected.

I want to make a complaint about the hassle this caused us on the last day of our holiday. We had to leave our hotel earlier than expected and had not organised the correct travel to the airport and so had to make other last minute arrangements due to Easyjet emailing us the incorrect information about the change of time. I would like to request some compensation for this error.

Nikita Johal

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S
1:40 pm

EasyJet - lugged

I purchased a ticked from vienna to liverpool over your website and purchased an extra cabinbag. The groundstuff of easyjet in Nice, since I was flying over france was extremely rude with me, why I do not have any speedy boarding and made me pay 60€ for something I had already purchased, this is an inacceptable behavior, the disrespectful way they also talked to me. So I payed twice for something, I had already purchased... first I also even managed to put my purse into my lugged it even fitted to this iron thing still 60€ extra. I am very angry, since I planed my travel in ahead and carefully.
40 070 569 Booking reference

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3:16 pm
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This review was chosen algorithmically as the most valued customer feedback.

EasyJet - Unethical behaviour

When boarding Easyjet flight 606, seat 6F, from Belfast INTL to Liverpool on Thursday 24th of January 2019 I was abruptly approached by what I believed to be the Captain Pilot when entering the plane asking if I was carrying an E Cigarette. His approach was very ignorant and loud, his mannerism was very disrespectful to me as a passenger and with the nature...

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J
6:33 am

EasyJet - staff

I don't usually complain, we had to land in France due to a passenger having a fit which we sat for about 20 minute understanding the situation had to be sorted until we had to set off again.it wasn't until we saw the air hostesses coming from front of plane asking if anyone would like a drink or anything when she got to us she went back to the front so I waited for another air hostesses and asked for a drink and she said they had stopped serving not once did they announce it and also couldn't get any duty free on flight as they locked it up as I say again not once did they announce it . I was really disappointed I have never experienced nothing like it

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R
7:11 am
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This review was chosen algorithmically as the most valued customer feedback.

EasyJet - luggage

Upon arriving at the airport, we duly checked in our hold luggage and had a small kit bag as part of our cabin luggage. Unbeknown to me I had placed my toiletries in the cabin luggage and when passing through security I was advised that I would need to be thrown away due to the size limit. I was told by security to try and check in this bag but...

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