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EasyJet Customer Care Service

EasyJet LLC

Hangar 89, London Luton Airport
England, Bedfordshire
United Kingdom - LU29PF

Customer Support Phone Numbers

+44 330 365 5000(UK) 8 9
+43 820 320 950(Austria) 0 0
+385 60 190 199(Croatia) 0 0
+45 8988 1032(Denmark) 0 1
+33 820 420 315(France) 0 0
+49 180 606 0606(Germany) 0 0
+30 211 198 0013(Greece) 0 0
+972 3763 0561(Israel) 0 1
+39 199 201 840(Italy) 1 0
+351 707 500 176(Portugal) 1 0
+34 902 599 900(Spain) 0 0
+41 848 282 828(Switzerland) 0 0
+31 900 040 1048(Netherlands) 0 0
+44 330 365 5454(Rest of World) 1 0
Corporate and Government Relations

EasyJet Complaints & Reviews

EasyJet / Baggage

t12vxr on Feb 15, 2017
This is the third time ive had to write this email, wrote everything out then got email back to say email address not used anymore. My partner and I travelled from liverpool to belfat 13/02 / 2017 flight number ezy609 booking ref;erkdntz. As we approached the boarding gate one of your...

EasyJet / Reimbursement for cancelled flight not received

tlrussell on Feb 14, 2017
We are still waiting for our claims with case reference nos.: 101933199 and 101971620 and a pending appeal with Reference ID: 115478703 for a total of €897.68 It has been 60 days since our cancelled flight (EZY2084 Fri 16 Dec 2017) and we have filed for our claims, and still, the fund...

EasyJet / Disgust to the charge

Thereza on Jan 18, 2017
Dear Sir / Madam, I sent twice the letter bellow to EasyJet through their website the first one was in October and the second December. No reply whatsoever from the Airline. Kind Regards Dear Sir/Madam, Booking reference ER35HZH & I am writing to you in disgust to the treatment...

EasyJet / Easyjet declined boarding for single mother with son

Mother with son on Dec 27, 2016
For a flight from salzburg to hamburg together with my two year old son I booked easyjet. Both me an my son are german nationals. Easyjet claims they require a passport for my son to let him board the salzburg - hamburg (Eu, schengen) flight. Insurance cards and/or birth certificate were...

Easy Jet / Flight name

Rochelle Wood on Sep 11, 2016
I booked a flight with Easy jet, price was very good. Only to find that after I confirmed the ticket my last name was incorrect. It had changed my last name to the last name of a friend travelling with me. There is no way I entered it like this so I feel like this is a scam. I have now...

EasyJet / Flights cancelled

Jimbooja on Aug 21, 2016
My wife and I, with our children aged four and six years, were booked to travel on the above flight. We arrived at the airport in good time. Waiting for the flight in the departure hall, there were two notifications that the flight would be delayed, first until 00:40 on 23/7/16 and then until...

EasyJet / Cancellation of flights & refusal to pay vouched expenses

Raymond Acheson on Aug 5, 2016
I had flights (4 number) cancelled by EasyJet on the evening of the 12th June when we were waiting to board our flight home from Gatwick airport. After over 5 hours in the airport I finally got to talk to one of the two Easy jet people. They had no flights available to Belfast but told me...

EasyJet / Luggage

Sally Trueblue Lethbridge on Jul 29, 2016
I paid £35. Today for a luggage bag to be added to my flight, unfortunately i added it to my Edinburgh f!ight of 3 days and NOT to my Croatian flight of 1 week...UNBELIEVABLY they won't let me swap or give me a refund for this accidental mistake!!! ADVICE PLEASE... Bloody rip off

EasyJet / Staff

thomasandersen on Jul 29, 2016
Took flight from Brussels to Berlin on July 19, 2016. The person at gate was horrible, misbehaved, issued threats. When we asked to call the police - she did not. I had less bags than the seats I had booked and yet the person asked for 120 Euros. Finally I had to pay 60 Euros to get past...

EasyJet / Special assistance

Jonesey55 on Jul 27, 2016
I recently returned on an Easy jet flight on Wednesday the 6th of July, flight number EZY6212, booked in the name of Mr Dowle. I made a point of asking my tour operator to note I was special Assistance, and in a wheel chair. I even checked this had been done when I printed off the paper...

EasyJet / Missing luggage

Helen birchall on Jun 25, 2016
My daughter flew to paphos last SUNDAY and still has no luggage. It was reported in paphos. Gatwick have the case, or they did, they've lost it again.after four days of phone calls I have just been told that it may or may not be in paphos. They don't know! What a bloody nightmare and now...

EasyJet / Changing a flight

Reviewer61009 on Mar 2, 2016
EASYJET IS A BLOODY JOKE! I phoned on Monday 22nd to change a flight, was misinformed by an advisor so the manager said she would listen to the call and phone me back in 2 hours - no phone call, I phoned on Tuesday 23rd and was advised I had got through to the India call centre and I needed...

EasyJet / 24 hour cancellation policy

Laurence17 on Jan 5, 2016
I made changes to my flights 15 days after my original booking and over four months before travelling. When confirming those changes I realised that I was going to be charged full price for my new booking as well as my original booking. I called Easyjet and their agent confirmed that I wa...

EasyJet / Damagge Luggage (Buggy)

Carlos Cebrian on Dec 9, 2015
The issue started last 9th of September in Bristol Airport when I was returning from Madrid in one of the latest flights of the day that was delayed, so I got Bristol almost at 02:00am. When I was going to get my baby's buggy from the conveyor belt I realised that the handled was ripped...

EasyJet / Delayed flight compensation

Reviewer10564 on Dec 8, 2015
I have been waiting for 3 years for a delayed flight compensation. After sending my attorneys to court Easyjet backed up at the last second and agreed to pay... In between their website has changed and states that these compensations are due to the customer, so it should be easy... All...

EasyJet / Loss luggage

henrietta smith on Sep 27, 2015
I flew from London to Barcelona on Easy Jet airline and paid $50 us dollar to do so. When I got to Barcelona my luggage was not there and had been left in London. This was on 9/21/ I had to arrive back to LA without my luggage. It has been a nightmare trying to get in touch with anyone in...

Easy Jet / Missed Flight

Nielsenerik on Aug 31, 2015
I had booked a flight with Easyjet from Luton to Copenhagen. Although I was in line to check my luggage for 2 hours (!), due to disorganization and understaffing the suitcase was not checked in time, so I missed my flight. 22 other passengers were in the same situation. I understand that...

Easyjet Airlines / Poor Customer service

Ellie247 on Aug 25, 2015
To whom it may concern, I was due to take flight EPG 4MT 16.20 Belfast to London Gatwick, despite the fact it was delayed 25 mins I was denied on-board. I was completely unaware of their new policy of overselling flights by 10% meaning that if you do not check in online you lose your...

EasyJet / Cheating on passengers

Hermann Wirth on Jul 18, 2015
I'm willing to invest a 5 digit sum in $ to finance a class action against Easyjet! With the help of other victims I would like to prove that Easyjet systematically overbook flights and then evade from having to pay compensation or to rebook flights accusing selected passengers to not...

EasyJet / Charged in GBP instead of Euro

VivekBisale on Jun 10, 2015
I booked my flight tickets on easyjet website. Throughout booking the prices are shown in Euros, but they charged my card in GBP. There wasn't information at the time of booking about the default currency. I called customer care, but they are helpless. Ultimately instead of €256 they charged me €370. This is totally insane.

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