When I was booking my flight from Malaga to Milan, there were options to add extra hold luggages and it says that on each flight I can share the weight with whomever I'm traveling with. So I bought an extra hold luggage, and thought everything was smooth and easy.
And then the most unpleasant thing happened upon my check-in at Malaga airport (29/05/2019). The check-in staff yelled at me, saying that I only booked for one bag, and I should pay 52 Euros for the other bag. I was surprised and so was my travel mate because we clearly understood it differently. I think for this matter, she could at least talk in a more desirable manner.
We scrolled the Easyjet website, and tried to make a new booking just to see how does it exactly tell us about the luggage. It does not tell anything about each person should buy one hold luggage in order to share the allowed weight. Not even on the terms and conditions!
The information given was very ambiguous and as the result, it felt like a trap. I believe Easyjet should improve on how they inform the customers, and it's only fair if they refund the inconvenient luggage charge.