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Burger King

Burger King review: Thievery and willful noncommunication

M
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4:49 pm EDT
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Just this morning, I ordered about $30 worth of food online. When I got to the BK, they told me the broiler was not working and they could not prepare food. They would not give me my money back--so I contacted BK thru their online service only to receive an email through their 3rd party contact group "zendesk", telling me that the issue had been "resolved" and "closed". When I responded to those emails, telling them that they were incorrect, the emails would not send because of an "error" with the address--From Which BK Sent their messages To Me.
I called the local manager, who told me she would speak with a regional rep regarding a refund, but to come in anyway. Two and a half hours later, I stopped by, and she told me that she had not yet had a chance to talk with her regional rep. It's like willful noncommunication is THE ONLY WAY BURGER KING can make money. I'm pretty sure I'll contact respective states Offices of Attorneys General, because I am certain that I am not the only person this sort of thing happens to. What a circus.
Update! I just tried to contact RBI, but their "Contact Us" link is Dead.

Claimed loss: $28.32

Desired outcome: Refund

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Resolved

A refund was given.

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    Nov 05, 2025
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Burger King is ranked 58 among 59 companies in the Fast Food Chains category
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