app
I love BK, it's always been my favorite burger. I can't get the app to work because it says it will send me a code and to this day, months later though I try every day almost, it still never sends a code. I have told you this before. So it makes my app unusable. My husband works fine so we have to use his but when we are not together, I have to go to another restaurant to get the bargain on burgers. Why is this? Why does it not send me that confirmation code?
Desired outcome: For my app to work, why wouldn't it work?
Despicable service
I have never in my life witnessed such an inexcusable and repulsive treatment as what I encountered on this evening, 3/31/21, at the Burger King located at 11872 LEM turner rd. In Jacksonville, fl. It started with no one in position for the drive-thru. After waiting several minutes for an acknowledgment, I gave a friendly "hello" to get someone's attention...
Read full review of Burger KingCustomer service
On a few different occasions I've gone to Burger King and each time is worse than before. Today I went to the drive thru and there was one guy ahead of me. Waited a few mins and the customer was told to wait. For what? There are no customers in drive thru, the lunch rush is passed over so what's the waiting for? He drives off really angry and now I'm...
Read full review of Burger KingCustomer service safety
I placed an online order, arrived and was told it was not ready. The crew members were very rude, Could him them talking. Badly about myself through the window, when I confronted them about it it escalated and they wanted to get physical with myself. They started arguing with me and trying to fight me. Left without getting my food. I will not be a Burger...
Read full review of Burger Kingdelays
since you have opened the new store on Woods Chapel road in Blue Springs i have had nothing but slow service. Some mornings I stop in around 7 am to grab breakfast on my way to work but each time there is a delay in getting anyone to take my order.
You have fallen in the trap of being allergic to payroll. Due to such slow or non-existent service i will be taking my business elsewhere.
Desired outcome: hire enough people.
Service
I'm so glad that the Burger King at 112 Ridgewood Ave Daytona Beach has all those signs saying that they're open for take out. I tried to go inside to order food and the doors were locked. This was around 9AM. By the way my truck won't for in your drive thru. I went to McDonald's. Good job. I wish I could afford to just let money go, but I can't.
Read full review of Burger KingService, hospitality, quality
I pulled up to the drive through and was greeted my a female with an impatient female supervisor on the intercomm. I ordered a cheeseburger kids meal with onion rings and a Dr. Pepper and a Impossible Whooper Meal with a sweet tea. As I was ordering the female continued to rush me replying with a nasty attitude when I had questions about the availability of...
Read full review of Burger KingLack of service from store manager
I was at the Burger King on Thonotosassa Rd. in Plant City this morning at approximately 0525. Manager of the store was rude taking my order at the intercom to which I didn't think much, but then again at the window. She was frowning, short with me and when I asked for another creamer and sugar at the window, she had more attitude with me. As if that wasn't...
Read full review of Burger KingService and food terrible
On 3/27/21 I went to my local Burger King #23201 in Bushnell, Fl @ 1pm. The lines were backed up but I was willing to wait because I understood lunchtime rush. However, after making my order and finally getting to the window, the card reader was having issues. The drive thru attendant's name was Randy and another employee came to assist him. She was quite...
Read full review of Burger KingAbusive worker
My name is Kurt yeager. I live in California. My sister's name is Cheryl yeager. She works at a franchise in Missouri she recently reached out to me because she was didn't know how to go about fixing this problem of a co-worker. She says this coworker is abusing her and the general manager is afraid of the guy also and didn't know what to do she loves her job likes working there yet this guys leaving bruises on her. I don't know which franchise she works at but her name is in this message. She lives in Missouri Works in Missouri. Please address this so I don't have to come out there and address it myself.
Desired outcome: Fire the worker contact the police
Using coupons
3/26/2021 We just left Burger King in Moss Bluff, Louisiana, where we were told that we could only use one coupon per car per management. Needless to say, we were unable to get all the meals we needed. We were buying for 3 people, my sister, her husband and myself. We are all senior citizens trying to get a meal.
Seems the younger people lack the ability to have better PR with the customer.
Breakfast time
If the time that breakfast ends is 10:30 at 10:07 an employee should not be telling customers that they only have certain items for breakfast due to it being 10am. The restaurant should cook whatever the customer orders as long as it is not the tine that breakfast ends. This restaurant always has some type of issue with their customer service. More trading needs to be done at this location
Read full review of Burger KingPoor service and rude employees
At about 11:25am this morning March 25, 2021. I visited the Burger King on the corner of Crismon rd and Southern ave in Mesa Arizona.
A van was in lane one and I pulled into lane two. Just as I stopped the van pulled forward. A guy over the speaker said "just a second". So I waited for about a minute. A car pulled into lane one gave the order and pulled forward. I waited another minute and than honked the horn and moved the vehicle forward and back to get someones attention. The guy came back on and I asked him if it was your policy NOT to take the next customer in line? He said in a snotty voice "I told you I would back in a few minutes". (not true) I asked for a manager and a lady got on the speaker and would not address the problem, Gave my order and asked her again why I was not taken care of as next in line? Her response was you need to go someplace else as I cancelled your order and no we do not explain. She was very disturbed that I was asking for an answer.,
So I left and went to Wendy's .
Is this the Burger Kings New Cancel Policy for older white customers?
I will No longer will go to Burger King as this type of rude behavior is not to be tolerated by me or any one else.
Desired outcome: Teach your employees curtisy and how to say were sorry for any inconvince.
gift cards not working but have a balance.
I received 3 gift cards in December . The cards total $55.00. The cards have balances but will not scan. I called the number on the back of the cards [protected]). This was back on February 18. I gave the rep the numbers on the back of the cards. She stated the cards have balances and I could still use them at the BK. I explained that I try several times and had no luck. She said she could mail out new ones. I did not receive any phone calls or the cards in the mail.. I called again on 3-24. I still have not received any news or a call back. The rep said that they are still working on the problem. Please help.
Dolores Neubauer [protected].
Desired outcome: i need new that work.
Product and service
I placed an order via app. Whopper, no tomato or lettuce. Extra mayo, ketchup, onion and pickle. Cheese burger no mustard and onion and mayo no mustard. And 2 side salads with ranch. My order came 45 minutes later. I received 1 burger! Made incorrectly! And nothing else. I stopped the delivery woman (form DoorDash) and she told me the manager argued with...
Read full review of Burger KingManagers
I went to the Burger King in Beckley West Virginia. I waited 15 minutes in the drive thru just for them to make my order wrong. I went in to get the order replaced and let them know that I am now late for work, I'm a min of fast food so I know the complaint protocol. I was not treated right by management, they rushed me out the door she said here's your...
Read full review of Burger KingOrder
I made an order through DoorDash, order was missing Double Sourdough King Meal Medium was only served with 1 beef patty instead of 2, the sourdough bread was not toasted, did not receive the fries or drink with this meal. Total cost of meal $11.90 Order 3 Bacon double cheese burger meal medium, only received a half order of fries in each container and the...
Read full review of Burger KingOvercharged twice for food never ordered
We tried to order online two times, but the round circle kept spinning, so we backed out and tried to order again without any luck. so we called to let you know what happened and you assured us that we had not been charged. So we placed a new order and picked up the food. This happened on [protected]. On march 15th I went to my online banking and noticed we were charged 3 times. Two for the cancelled orders and once for the order we did receive. Please refund us the $89.76 for the food charges we never ordered or received. This is a 2nd request for refund.
Greg Kochiss
The Toy Shop, Inc.
1185 S. Cherokee St.
Denver, Co 80223
[protected]
Please see attached from bank statement.
Desired outcome: REFUND
Survey code not available
I've been trying to participate in the surveys referenced on the back of the receipts, but the survey code is never at the bottom of my receipts and that includes the ones taped to the bags. I would greatly appreciate it if this issue could be resolved so that I can participate in the surveys to be eligible for free items with my purchases.
Original chicken sandwich/jalapeño cheddar bites
On 3/21/21 around 6:57pm I purchased 2 original chicken sandwiches with fries and Jalapeño cheddar bites. My Total was 8.00. The fries did not look fresh at all. About an hour and 45 minutes later I began to experience a horrible stomach egg accompanied by nausea. My stepson began to feel the same symptoms. I would like to receive full compensation of my...
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