Burger King review: App order refund

I placed an order in the app and the restaurant shut the broiler down two hours before closing and couldn’t cook my order. The store stated that they couldn’t initiate a refund because I ordered through the app and that I had to contact support. I’ve been waiting on support for days now to reply back to me and they haven’t. The store refuses to give me a District, Franchise, or Corporate contact. The GM won’t return my calls. The incident occurred on 9/23 at 10:42pm. The doesn’t close until midnight and the team stated that the [censored] the broiler down at ten. When I pulled into the drive thru the male team member stated that the system was down and that it would be 15 minutes before I could order. When I informed him that I placed my order through the app a female team member stated that the broiler had been shut down and they couldn’t cook my food. I requested that she give me a refund and she stated that she couldn’t I had to contact support. She then called the GM over the building and let me hear him state the same thing. He wasn’t concerned at all about the store not serving customers when she told him that the broiler had been shut down since ten.