Budget Rent A Car

We rented a car from Budget, Avis, Payless desk at the airport in Iowa and when we returned it, we had left behind an electronic tablet on the front passenger seat floor. The person who checked in the car found it and attempted to contact us before our flight left. We didn't get the message until arriving home. We followed up with many phone calls over the following month. Many phone numbers we were given were not working anymore. After a month and filling out paperwork for the event, we gave up. We never got the lost item.

We filled out a lost item form [protected]

It was rental agreement #U332552323

Dennis Hobson and Sheree Hobson

10324 SE Steele St

Portland, OR 97266

1. Oct. 7, 2023 picked up Hyundai Santa Fe from Fairfield, Ohio office with approx. 60,000 miles. Car had some obvious dents and scratches that we had to point out and the agent seemed put out that she had to indicate those on her check sheet. 2. Drove on Oct. 8, 2023 on vacation towards South Dakota and car died at BP station In Bloomington, Illinois, after the tank had been filled up. 3. Spoke with Roadside assistance who tried to get us a car from two different airports in Illinois and after numerous tries, one airport finally answered their phone saying they couldn't get us a car for 4-6 hours. 4. Told them that was unacceptable and asked her to call an Uber to pick us up to take us to closest airport which was ~ 10 miles away. Was told she would call an Uber but someone had to stay with car until Tow Truck arrived to pick up the car. I agreed to go to airport and my husband would stay with car until tow arrived. 5. Airport advised they would not give us a car until the other car arrived at the airport. Tow finally arrived and found car battery had loose cables which caused it not to operate. Fixed the cables and husband drove car to airport to pick me up. Did not want to keep that car so airport provided us a Kia with about 9,000 miles on it. 6. When we got the car at the airport, gas tank only had one bar - not a full tank which is required when returning a car. Had to fill it up but when we returned it we only returned it with one bar as we had gotten it. 7. We lost almost 3 hours on vacation due to problems with this car. 8. When returning the car to Fairfield, Ohio on Oct. 14, agent had an attitude and was rude to my husband who has a speech impediment. He tried to explain about the empty gas tank, and was going to follow her to the car, and she put her hand up and said stay inside while I check. She went out to check the car and when she returned she rudely said there was no gas in the car. He tried to explain about the empty gas tank and she was reluctant to listen to him. At the advice of Budget, they told us to get a photo of the odometer on his phone showing one bar of gas and the mileage, which we did. 9. I told the agent maybe someone put a new battery in it and did not check the cables properly. She informed us that she picked the car up at a mechanic the morning she transferred it to us. Obviously it must have had some issues. 10. In the end, we feel some compensation is in order and only fair. This situation has given us doubts to use Budget again in the future. Respectfully submitted - Scott and Bonnie Whittlesey Please advise. Thank you.

Car rental was made online period 9/10-15/10/2023 from Ben Gurion Airport Tel Aviv. Booking ref: [protected]

Because of the outbreak of war, Easyjet cancelled my flight on the 9th October 2023.

I have been refunded only 50% and charged a cancellation fee 50% because I did not show up for the car.

This is unacceptable and wish to escalate this to a formal complaint.

Regards

Richard Blank

I rented an EV Hyundai vehicle from budget rent a car from 10-11-2023 to 10-15-2023. The girl at the counted was very accommodating and said they only had EV cars and no gas models available. She had a new one with 500 miles on it. I figured I would try it. I had time for .15 hour super charging as I was driving about 700 miles. The problem I ran into as there were no super charging stations on route 95. You go off the exit and seek one out. Maybe 10 miles to find a super charger. The navigation system would send me to 12 hour slow charges and then I would have to go to my phone and see if I can make it with 20 miles left on vehicle. The Hyundai would only give like 200 miles per charge. It was running out of gas with no gas stations around. I made it to 40 miles of Brunswick Georgia by about 3pm. I looked at the map of budget rental places i saw one in Brunswick Georgia 40 miles south with 60 miles left on vehicle. I looked at the electrify america app and there was no charging stations north. South I drove 40 miles north to budget at the airport. They wouldn't switch the car out cause they don't do EV.I had 20 miles left on my charge. Employee knew of a super charger behind walmart. I went and charged saw enough to make it half way back home. I came back. Took me 3.5 hours to obtain last charge; got home at 1am. 24 hours of driving and charging and only got half way.

Don't do this to your clients. Not your fault but you should know the reality of EV. Those staions on interstate should be mandated to have EV Charging. Worst experince I've had in long time but I don't blame budget.

Dear Sir or Madam:

I rented a car from Budget, picked it up from JFK and was treated appallingly. I have a larger car than I requested, it's smashed up in front, the car is filthy and when I asked the only person available outside when I went to collect it, he said, "I can't help you." So, I have rented a piece of junk. Have tried to exchange it, have been sent here and there from Budget customer service. I've spent hours trying to speak with someone at Budget, and 5 days later, I have gotten nowhere. I'm sent to a Budget office to exchange the car, only to be told, sorry, can't help you at all. It's insanity. I am none too happy. And now, another 1/2 hour waiting online to speak with someone. No one knows what they're doing. I end up being sent on a goose chase. I want to hear from someone who has a clue.

Very best,

Pat Gross

gross.[protected]@aol.com

RENTAL AGMT No. [protected]

I rented a car for the month of August from budget for a fee of $1057.33. I later discovered on my credit card that they had billed me $2968.79 claiming that the original charge was only an estimate and basically they can charge me whatever they want whenever they want. I have been renting cars for over 40 years and never in my life have I experienced anything like this. They won’t do anything about it so I have had to dispute the charge. They have been horrible to deal with!

my rental car was dirty inside and outside, had a chip in the windshield, this chip was done back in August from other renter as in picture below, this should of been fixed before renting again,and error codes on the dash board. mail was left in car from last renter.

error on dash board was low pressure in tire, i called road services and was told to go to rental place in the morning in another city and they reset the alarms but they all came back later that day. low pressure in tire was a very concern when driving.

budget car # [protected]

plate PA MFB7600

GREEY CHEVY MALIBU

RENTAL DATES 9-27-23 TO 10-2-23

RENTAL AGREEEMENT NUMBER [protected]

I rented a car on 07/24/23 in Ben Gurion Airport. They gave me a paper which shows the front bumper is damaged. While driving on the highway the bumper which was holding the plastic, disconnected. I got charged on my credit card for 1737.35 for the damages. I did not make these damages, they were there when I took the car out, as can be seen on the rental agreement. I am demanding a refund of the 1737.35. on my credit card, which is a fraudulent charge.

Agreement number TLV-4267198

I rented a vehicle for a week and upon return I was hit with a $234 plus taxes miscellaneous fee.

I was told we were going to be charged 150 (not 234) because animal hair (very little) transferred to the seat through my clothing. It was by no means "tons" of hair as the attendant alledged. This charge is unbelievable to me. There were only a few strands and it says to me that your cars are not cleaned in between rentals.

I was not given a newly washed and cleaned vehicle when I picked it up. If this is not resolved I will never use Budget again nor will I ever recommend using you to anyone.

I have rented numerous cars over the years and have NEVER had this issue before.

Picked up a Toyota Prius on August 19th at the San Jose Airport. Soon after getting on the road, the car screen lit up with several warning signs of malfunctions. Contacted Budget and were told to exchange the car and appreciated the service. However, it was inconvenient for us to find another drop off point during our trip so we did keep the car. Just letting you know that this car was released to us with many maintenance issues and concerns! Reported to the rep. when we dropped off the car.

On 8-25-23 arrived to CLT airport. The rep was nice and helpful. The car was located in space H4. When I got to the space, there was no car. There was a rep located just a few steps away. I asked her where H4 space was located. She pointed. No car. She told me I had to return downstairs and stand in a long line. What was so distressing, she was talking on her cell phone, then walked away going into the office area. Not so much as "how can I help you?" Not so much as "thank you for choosing Budget Rental. Let me see if I can get you another car." Instead, "YOU HAVE TO GO BACK DOWN STAIRS." I went back downstairs. The line was long. The rep that helped me was "in the back, you have to wait for him." After five minutes, he showed up. I explained what just happened and how rudely I was treated." He quickly got me another car. He accompanied me upstairs and then he went and got the car. He was the hero of the day. The rep on the third level was rude and would not help me. I was most upset, that she was talking on her cell phone, didn't even ask how she could help. The she turned her back on me and walked away.

The female rep would benefit from additional training on serving all the customers and at least smile. She didn't offer any assistance. So much for using Budget again.

Budget Rental

Re: RA [protected]

I reserved a car many months in advance when I booked my flight to pick up in Raleigh for a meeting in Wilmington and then drive to another meeting in Florida. This was part of the reservation as I rented it in Raleigh with the return location and date being in Orlando, Florida. I needed to be at these events on time on certain dates and obviously mistakenly trusted your corporation to provide me reliable transportation.

After a successful meeting in Wilmington and leaving there for Florida on July 17th at 10am to ensure a timely arrival in Ormond Beach, I was driving on I-95 just inside of S. Carolina and had a flat tire at approximately 2:22pm. I understand “these things happen.” However, when I called Budget, I was pulled into a long discussion with the representative that could not handle basic instructions on how she could manage to get me help, where I was located at (the exit 98 at S. Carolina 6), and even told me to ask Siri, (but I have an Android). Really!

Finally she told me they would send someone out, but it would be an hour and after they changed the tire I would have to go get it fixed on my own. I waited two hours receiving texts with ETAs and when I finally called the service that was supposed to show up, they said they wouldn't be able to make it because they had an emergency tow. So I called Budget again. When I did, the representative called a tire service that showed up within 20 minutes. He said he didn't know why they didn't call him sooner because he could've been there in 15 minutes. This mistake is unacceptable.

While I was on the phone with this representative finding a new solution to me sitting on the side of the road, I told her I would not be able to get the tire fixed because there was no shop in the area that would be open now that it was so close to 5pm and that I should not be expected to do such anyway. I asked if I could just exchange the car. Since it was so late by the time I got back on the road, I had to drive two hours out of my way to the Charlotte, SC airport to pick up another car (a downgrade from my original vehicle) before returning to my route to Florida causing me to miss my original meeting and causing me to reschedule. This doesn't include the additional gas I had to pay for. Again, these charges and inconveniences are unacceptable.

When Isaac changed my tire, he said it was defective. My son, who I sent pictures of the tire to, agreed. You could tell by the way it was shredded unlike a regular flat tire. It was like the tread just came off from the inside section putting me at danger as I was driving down the highway. You could tell there was no way that tire was safe nor repairable. Also, unacceptable practice, especially knowing that I was going to be traveling a fair distance in this vehicle.

So after I had concluded my business in Florida, I called to change my return date and take the car back to the Daytona Airport location on July 24, 2023, and was told there would be no extra charge. Personally, I think I should have received a credit of at least two plus days considering the inconveniences, the gas, the frustration of sitting stranded on the side of the road alone in 101 degree heat, and missing my meeting. I certainly have no intention of paying more than the original price when I was told I would not have any additional fees or charges.

Now, I am sitting in France and received a false charge on my credit card for $181+ from Budget on approximately August 24th.This is impossible because I wasn’t in the US on that date and if anything, Budget owes me $500+ for all these inconveniences and incompetent individuals they have working for them that cannot handle a simple situation like a flat tire. This is an atrocity. To make things worse I have received no response to my previous email and contact to Budget Customer Service. At this point, I am ready to hand this over to my attorney and have him take care of it, including but not limited to disputing all of the original charges in their entirety. This whole matter is intolerable.

Please contact me to address these issues since none of your phone representatives seem to be able to address or resolve customer issues and in many ways are incompetent. Thank you for your prompt attention to this matter.

Sincerely,

T. Prindible, M. Ed.

[protected]@gmail.com

A customer support specialist helped me reserve a car rental from Budget a month before my trip to Israel. Within this timeframe, I received 4 email confirmations pertaining to the rental, time of pick up and price. When I arrived in Israel, they claimed that they could not find the reservation in their system. I showed them all of the emails, but the agent stated that they were not part of Budget US and could not honor the price. This being said, he could set up a new reservation for almost twice the price! Being that it was 4am, I had no choice but to proceed. The agent added the details of my original reservation to the new agreement and stated that someone would call me. I submitted a claim and was told that Budget was sending a request to honor the original total of the rental. Please wait up to 15 business days for the international department to conclude their investigation." Today I was charged the new total and when contacting Budget customer service, they said to call Israel. One would assume that Budget customer service would work with its counterparts to resolve issues. I was expecting to pay a certain amount and now am faced with a bill of twice the amount. Additionally, the condition of the car was abysmal - dirty interior, stained back seats, etc. Horrible experience - not what one would expect from this company. I was also advised in an email from Budget Customer Support that the location in Israel is not part of Budget's global system - wow, this information was never provided by the agent who helped make the reservation, and neither it it shown on the Budget car rental site.

Aug 20: 2 reps on duty for 14 in line plus many more waiting for keys.

we waited 90 minutes to be served after which the paperwork was processed & another 20 minutes to get keys. noticed shimmy on Deerfoot, windshield wiper on passenger side did not function properly. forced to change holiday plan.

Aug. 23: returned car, told reps the problem who seemed unconcerned but advised to contact customer service. Vehicle was a Toyoto Carolla with 44,628 km, plate # ABU41384. Our concerns are:

1. service at rental desk

2. condition of rental vehicle

3. exhorbitant cost of$614.03 for 3 days & less than 3 hours of driving

David & Carole Bates

15 ch Journeaux

Chelsea, QC J9B 2A3 d.c.[protected]@hotmail.com

I rented this past weekend in Pittsburgh, PA. I had booked through KAYAK a Toyota Tacoma for $143.00 and left paying close to $600 for a Dodge RAM. The clerk oversold me without my knowledge and told me to hit 'continue' on the screen as he was rushing people through the line. I mistakenly thought that since I had a confirmation number and a booking, that I didn't have to worry about the quick signage. Right then and there I asked about the price to the man who helped me. I was told about the holding charge until I bring the car back which was a $200 hold charge for debit cards and a $300 charge for a credit card. I did opt for the gas plan and insurance, and paid with a credit card so I figured after the holding charge of $300 plus the $143 and extra fees- my price was accurate. I would be getting the $300 back and that was fine. Only later did I come to find out that there is only ever a holding charge of $200 per vehicle. So I'm out $100.00 immediately.

Aside of the price- the truck was difficult to drive and to park leaving me needing to uber to most locations anyway as I felt unsafe driving the thing. Even when I picked up the car the attendant told me I was "brave" cause he "hates driving the big trucks" and I told him right then and there I didn't want it! Not only did they upgrade me without my consent- but when I returned the car with no damage (and barely any mileage) they tried charging my card on file OVER $1000.00? I had already had a pending transaction in my account for the previous charge- why charge me again, and twice as much? Thank GOODNESS my company flagged the charge before I could catch it. The clerk oversold me without my knowledge and told me to hit 'continue' on the screen as he was rushing people through the line. I mistakenly thought that since I had a confirmation number and a booking, that I didn't have to worry about the quick signage.

Even right now I'm on hold with budget to figure this out and I've only gotten a hold of one person who answered the phone but didn't even greet me. This is ridiculous and a complete scam! I wouldn't be surprised if someday I see a lawsuit against budget for all these people they screwed over! Even the woman from my credit card company hates Budget!

I rented a car in Denver CO starting Saturday 8/19/23 and returned it yesterday 8/19/23. The RA # is carelessly written it is either

680955030 or 680755030, see the attached photo.

My contract involved a Toyota Camry. Instead I was a assigned a “LEMON”, a Nissan Rogue which was AWFUL!

1. the cruise control DID NOT WORK

2. Bluetooth DID NOT WORK

3. It consumed an extraordinary amount of fuel

4. The transmission at times, did not shift and a few times stayed in low. I moved the lever into automatic a few times.

5. When I entered it, the display included “maintenance required” (probably 15,000 mile service).

I have rented from Budget for 40 years and never had any problems.

This vehicle that you loaned me was HORRIBLE. I tried to exchange it several times in Laramie, WY but there is no Budget service there and your phone customer service is awful, assuming deliberately awful.

This rental cost me nearly $600 and the car was so bad that the experience has been near FRAUDULENT!

Let us resolve this issue.

Honestly,

Joseph Bayman

[protected]