Budget Rent A Car

I rented a truck from Budget at Jacksonville International in April and today (5/31) I get notice that they are planning on charging me an extra $125 to clean up excessive sand/dirt and that they have pictures. When I rent, I take my car from the airport to the hotel and then use it between hotel and office before returning it to the airport. I know that this claim from them is 100% fabricated. If they have pictures of excessive dirt in that truck then it was there when I picked it up because it did NOT come from me.

When I Called to discuss this, I could not understand the operator at all because of a very heavy accent, I requested transfer to another operator after explaining that I am very hearing impaired but he insisted that he would try to speak more plainly. I literally had to hang up on him and start over.

Is this how Budget treats their FastBreak members? I have had rental cars for at least 30 days this year and spend a lot of money there.

The second operator I got ahold of promised that the pending charge would be cancelled. Now for the wait. I will keep an eye on my credit card web site.

I just want you to know you have lost my service and trust as far as car rentals because of the company's inflexibility and greed.

I reserved and paid up front for a vehicle for June 1, 2023, from Springfield, VA to Charleston, SC and was to pick the vehicle up in Springfield at 12:00 noon.

I found out my family event in Charleston was starting earlier than anticipated, so we wanted to get an earlier start for leaving town.

I asked about moving the time from 12:00 noon to 8 am and was told the cost would be double the price. I then asked to cancel and was told there is a $50 cancellation fee.

Luckily another company was more flexible and frankly, cheaper, so I cancelled Budget and went with the other company.

Will never look Buget's way again for car rental.

I rented a car from the Indianapolis International airport and paid $11.99 for the easy pass on all tolls inn the Chicago are. The device in the car did NOT work and I paid the following tolls $6.60, $1.40, and $3.50 total: $11.50. I want a refund for the $11.99 plus the $11.50 I had to pay unnecessarily. The woman at the toll booth told me most of the passes rental car companies offer do NOT work in the Chicago metro area. Please respond to me within 24 hours,

Philip Sowders

p.[protected]@juno.com

RA#[protected]

car number 5148263

I had an accident while visiting Germany causing damage to their car. I had/have insurance to cover the repairs. The insurance company is requesting a detailed invoice for the repairs. Budget removed over $1,500 from my checking account without notifying me. I have been calling and emailing weekly since February 2023 to obtain the bill with no luck.

We had a rental for May 4th with a rate of 599.99. At the Orlando international airport. We arrived at the rental counter and the car was not ready, we had to wait for it to be cleaned and oil changed. The total was $1200 after it was all said and done, not the 599.99 that was on my reservation. I find this unacceptable. They were no help at the counter about this, so I am now trying to dispute this.

On 4/28/23 I reserved a Tesla Y (res# [protected])for my trip to SF from Kauai HI. I have a debit card and they would not let me rent this vehicle because I didn’t have a major credit card which is fine but a few months prior I had no issue getting this vehicle from the SF International Airport Budget rental in which I used a debit card. I travel every month to SF and rent from budget and have never had an issue always bringing cars back in mint condition and on time. The manager on duty Nicole Nelson was rude and dismissive on my issue spending a whole 30 seconds listening to me. If I was able to rent a Tesla Y before with a debit card, I know it’s possible to push thru the system and with my loyalty and perfect track record with budget I feel my experience should’ve gone differently

I reserved a Kia Soul or similar car. When I got to the airport to pick it up they did not have one there. I was given the choice of a van or a truck. I decided on the truck and was charged the full amount of renting it. I am asking that the full amount for the truck rental be returned because I had paid for the car in full with the deposit. Therefore, I feel as though I should only pay for the car which was reserved and not for the truck. My conformation number is 27973972US5.

I hope to hear from you as soon as possible on this matter.

Thank you for your time.

Hello,

You overcharged me by 1 month and 2 days and sent me to vking collections for $1,500 late fees in addition.

I rented an economy car in tampa when I went there to help in hurricane relief. I had the agent sign me up for extended contract) which he had to do by hand at the rental place in tampa. He said it would be best and that the contract would automatically be extended if I kept the car more than a month and then I would not have to get another 30 day contract.

I returned to tampa airport early and returned the car on october 26th in order to fly back to seatlle. The kiosk computers were down at the airport and the lady took all my information and said she would input it and email a confirmation of the return after the computers were back on line.

Don’t you scan the car at the time of return? I

I was charged on my credit card all of the first month charges, then the next 30 days…. All on my credit card…. Then you turned me over to viking client services for $1,535.06 for late charges until you found the car in your inventory on december 12th.

This is not acceptable. I travel a lot and have never had problems with budget, but this is more than a oversite. You are asking me to pay almost $6,000 for 225 days of using an economy car?

*reservation #...[protected]-us-8

*viking claim #: $1,535.06 #[protected]

Already charged on my credit card:

1. U935644566 ; billing charge $2208.08

10/1/22, 18:23 - 10/31/22, 18:23

2. *u473227532 ; billing charge $2087.71

10/31/22, 18:23 - 11/30/22, 18:23

3. U473227543; billing charge $1535.06 (late charge)? 11/30/22, 6:23 p.M. - 12/13/22, 8:00 a.M.

I need something sent to me to verify the return on! 0/26/2022 of a credit for future usage with budget rental? B of a will not talk to me without a return verification document.

I do not wish to have to escalate this, so please respond asap.

Ps…I already called customer service and was told this was taken care of and that they affirmed I was correct in the returning of the vehicle on october 26, w2022.

Thank you;

Bill mays

my Reference number is :

Pick up:

Sun Mar 26, 2023 at 04:30 AM

Drop off:

Sat Apr 01, 2023 at 02:00 PM

Your Confirmation Number:

25856959US2

Modify/Cancel/Refund This Reservation

Your Car

Toyota Camry or similar

Mileage: Unlimited free miles

Automatic Transmission

Estimated Total: $480.62

Amount Prepaid: USD$480.62

Base Rate: $365.39

Rental Options: $0.00

Protections/Coverages: $0.00

Surcharges/Fees: $85.90

Concession Recovery Fee (10%): $37.53

Customer Facility Fee 3.50/day: $24.50

Energy Recovery Fee .60/day: $4.20

Florida Surcharge 2.00/day: $14.00

Vehicle License Fee .80/day: $5.60

Waste Tire/battery Fee .01/day: $0.07

Taxes: $ 29.30

And know I was charges an additional $ 121.20- I returned the rental with a full tank of gas and it was returned in the condition I rented it in...so why the additional charge- I feel like this is fraudulent and I want it investigated.

Had to book a car for my wife(emergency) trip. Booked the car but told the person on the phone that I might not need it for the whole time. Said ok just show return ticket and would be refunded because couldn't be changed in the system. Which sounded suspect to me so I called at least 3 more times to record them. Fine. Just turn the car in when you leave and you will be refunded Turned the car in 3 days early so told my wife to ask told her yes if not refunded in a few days to call. Well got charged extra. So not only did you lie to me on 3 occasions you kept my extra 3 day money and then decide to charge extra. Never again. I'll rather pay more for integrity bad enough had to spend half the day to get it because they put my wife's name in wrong main reason for calling so many times

ON March 24, 2023 I arrived at Tampa, FL counter around 9:30-10 PM. My flight from DFW had been delayed multiple times. I explained to your desk agent that I'd lost my TX driver's license, however, I'd applied for a new one. I had a paper copy of my CURRENT Driver's license AND a current passport.

Your rude agent called a colleague to the counter and they both were at a loss. I even proposed to transfer the reservation to my sister who was with me with a driver's license and matching credit card. HE REFUSED to allow the funds paid to be transferred. I've attached the cancellation and I didn't get a refund. Of course, I lost my driver's license AFTER I'd made and paid for this reservation.

Ultimately, we went to a difference car rental company and had to spend more money. We needed a car, I was attending a medical meeting.

Rented minivan from February 2nd until February 23rd. Took full insurance. Full tank and additional drivers included.

Having waited in line at desk for over 45mins to be served. The agent listed things. I stated no extras as all was included. He then told me that he would activate the toll service as this was also included. I signed the agreement on a tablet. I did not initial any extras. On return home I find I have been charged an additional $228 for tolls. This is a scam and very annoying. I tried to complain through Rentalcars.com whom I booked through but they say not their problem.

4/1/2023

They said my reservation was worthless because they didn't have any vehicles,

I made it over a month ago. Thanks for ruining the family vacation. Instead of the chevy suburban they offered a pickup truck - for 3 car seats and 3 adults? What's the point of making reservations?

Reservation # 25499759us5

We rented at the San Juan Airport from 3/17/23-3/26/23. By the second day we had to put oil in the vehicle because it indicated it was low on oil. At the time of return my son in-law left his bag, we realized a few minutes after, he returned and his jewelry had been stolen. His class ring that he's had for over 10 years, 3 gold chains, his earrings and his gold bracelets. All expensive items with sentimental value as well. We tried to make a police report but they did not arrive on time and would have missed our flight back home. This was an awful experience.

Last Monday 20,2023 I was post pay for a rental Car I was at place online for Car rental threw Expedia Booking ahead of time my appointment time. So they want $130.00 and $30.00 dollars for insurance. so when I got to desk they say they can't take my Varo card or my cash card neither. So I told them cancel it out. They Gonna charge me $50.00 dollars no reason. I will give them no star rating. I call them to address the issue they gonna say they don't have on file so somebody that office need be fired. Because my card getting charge for no damn reason their worst people just like enterprise Car rental all liers.

I reserved a car for a week months before my trip to Grand Cayman.

The morning we were to leave, our flight was canceled. I called Budget (800 number) to let them know of my new arrival. My original quote was $650. Since they had to create a new reservation they told me the new amount would be $3600! I asked to talk with someone higher and they gave me customer service number. Customer service told me that they hold a car for 24 hours but since this was not my fault that my flight was cancelled and I was only going to be about 4 hours later, so 28 hours after the original arrival, they would hold the car and update my reservation. Such relief. We arrived the next day in Grand Cayman, went to Budget and was told they did not have my reservation and had no cars. I showed them the email that my reservation was updated and they said since I didn't call Grand Cayman directly, they didn't hold it. I asked what I should do and they told me to go to the other car rentals. I tried several and there were no cars. We were staying an hour away from the airport and Grand Cayman does not have Uber. Finally a gentleman from Hertz saw me wandering around and approached me. He had a car, it was more expensive than I was going to pay originally but it wasn't $3600!

Budget has lost my business and everyone I talk to about it. Hertz to the rescue. I feel I should be reimbursed for the overage I paid and the hassle!

Rented a car from FLL airport on 3/09/23 returned the car on 3/12/23 at 4:45 am.. fight was at 7am they only checked the car in at 2:45 pm and charged me an extra day plus charged me for fuel when the car left at 14.3 gallons and I returned it 14.6. They charged me 208.49 out of my deposit. And the only extra I accepted was for the sun pass and that was $50

I have called 3 times now saying they would refund 168.00 and when I looked they charged me an extra $168 dollars... no updated and corrected receipt was sent to me. This has me very upset.