CB Vehicle Rental and Leasing Budget Rent A Car Complaints #2-21

Budget Rent A Car Reviews and Complaints

Budget Rent A Car review: Theft of service

1 comment

Angela Strausbaugh of Greenfield, US

Jun 07, 2025 5:13 pm UTC

Verified customer

Review updated: Jun 09, 2025

Featured review

**Horrible Experience – Avoid at All Costs!**
Budget Car Rental charged me $651 (including a $300 hold) **before even verifying that I could rent a car.** As a result, I paid for a service I never received in a state where I **don’t even live!** At 3:00 AM, stranded at the airport, I had to spend **$90 on an Uber** just to get to my hotel—two hours away. To make matters worse, customer service was completely unhelpful, simply telling me I’d have to wait **7 to 10 business days** for a refund. So here I am, stuck in Ohio, out **$700, no car, and no real assistance** from Budget. No company should **take money before ensuring the customer can actually leave with a vehicle.** Absolute failure of service—never again!

Recommendation: Go somewhere else do not rent from budget they are disrespectful and disgusting

I had an incredibly disappointing experience with Budget Car Rental at Ohio John Glenn International Airport. They withdrew $650 from my account before confirming my eligibility for a vehicle, only to deny me a rental and leave me stranded in a state I don’t live in. This process should have been handled differently—verifying my ability to rent before taking my money. Now my funds are pending, and I’ve been told it could take 5 to 7 business days before I receive a refund, leaving me without both a vehicle and the financial resources to make alternate arrangements. This lack of responsibility and transparency is unacceptable, and I would not recommend renting from them!

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C. Anderson

3 comments

C. Anderson

Jun 09, 2025 4:48 am UTC

Verified customer

They took your money before even confirming you were eligible, left you stranded at 3AM, and now act like waiting 7–10 days is just normal — that’s straight-up robbery dressed as a rental service. You didn’t get a car, but you got fleeced. Budget’s name fits — because their standards sure as hell are.

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Budget Rent A Car emails

budgetcustomerservice@budgetgroup.com

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Budget Rent A Car address

6 Sylvan Way, Parsippany, New Jersey, 07054, United States

Budget Rent A Car social media
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