Budget Rent A Car reviews and complaints 1
View all 447 complaintsBudget Rent A Car - insurances
rental agreement number [protected]
pick up date /time: Jan 26, [protected]@ 4003:06pm
location: 1950 East 20th Street Chico, CA. 95928, US
Returned date /time Feb 05, 2024 @12:53pm
I am asking that $381.00 be refunded back to my card
I reserved a compact car for 9 days, and my CC card was charged $117.00 I had to pay in advance for the insurance I wanted.
before the pickup date, I changed my reservation to pick up the car one day early and I changed to a mid-size car, which changed the insurance to $130.00 for the 10-day use of the car I agreed to that. when I went to pick up the car I couldn't understand anything she was saying but I clearly stated that my card had been charged the $117.00 for the insurance and asked if it would be placed back on my card. I stated that I was willing to pay the $130.00 for insurance because I needed the car for 10 days instead of 9 which I first reserved, then when I asked about the total being so high, she stated that a deposit was added for possible tolls charges and if there were no tolls then the deposit would be put back on my card. I was charged $511.00, instead of the $130.00, I returned the car clean, and full of fuel with no damage to the car
Desired outcome: I would appreciate a response and please refund $381.00 to my CC card
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