The complaint has been investigated and
resolved to the customer's satisfactionResolved Booking.com — fraudulent invicing
resolved to the customer's satisfaction
Will put it shortly.
We had some bookings worth more than 1000 eur where the people did not come or as we call it no shows (One of them actually cancelled with us directly but booking.com refused to take itnto consideration)
We marked the before mentioned booking as no shows in the booking.com system but for some reason it did not save it, we wrote a letter at the end of the month before the invoice but the answer was that it is not impossible to change it and booking.com is now fraudulently invoicing us for 150 eur more than we should pay.
Here I am posting all the communication between us and the managers at booking.com and the oldest letters are at the bottom
http://www.tallinn-hotels-alternative.com/2010/09/bookingcom-fraud-or-how-they-want-to.html
I am also being charged well over 200 Euros more than is right on cancelled bookings. They do not even have the right to do this under their own terms and conditions. Just bully tactics and threats of debt collectors. Written to head office twice and not even the decency of a reply.
Hi. The reason you might of had trouble marking as a no-show is because the option in Extranet is only avabilable after 2 days after the guests departure. Sorry to hear you had trouble using the feature.