The complaint has been investigated and
resolved to the customer's satisfactionResolved Booking.com — never give your credit card details to booking.com
resolved to the customer's satisfaction
I had been(!) using booking.com for years and during this time I felt comfortable about giving my credit card details to them. However, I realized that this was a big mistake because I understand that they just pass your credit card details to the hotel and feel no responsibility about it, they dont care if the hotel overcharges you or even charges you for nothing as in my case . For a booking at Etap Hotel Paris, I canceled my reservation timely due to a change in my travel plans, it was an early cancellation and it was clearly stated thatI would not be charged for this cancellation. But now I see the hotel charged the full fee, when I call booking.com this the answers I get: yes you they shouldnt ahve charged you but we didnt receive the payment so we cannot guarantee you the refund, it may take months(!), a few days is a very little time to solve this issue etc.
So never trust booking.com, find a trustworthy hotel yourself
The complaint has been investigated and resolved to the customer's satisfaction.