Booking.com

I booked a room on www.booking.com at Ferme de Geffosse (http://www.gite-normandie.com/). They asked the details of my credit card all though it WASN'T a prepaid booking.
They informed me that I should keep in touch the rest of details of arrival with the hotel.
They passed all the details of the credit card to the hotel.
Due to a health problem at one of the travelers, we had to cancel our trip to France.
I wrote an email to the hotel to cancel the reservation .
After couple of days I saw a charge of 600E on the bank-card without my approval from the hotel.

I tried to contact the hotel immediately but they had a problem with the email server.

After couple of days they wrote me an email that booking.com confirmed the payment. It was a lie because they charged me (I saw at the bank!).

I wrote an email to booking but they didn't respond.

NEVER give your credit card details to booking.com because they facilitates fraud.

Bookıng. com gave best price guarantee therefore I didnot check the other websites, but ### today they charged me thousand usd more I checked the other and as seen below for the hotel I booked eastgate tower neyyork and for the same perid 18-31 october they are all cheaper and I would save more than 600 gbp if I picked kayak. com expedia. com etc for my bookişng

Dont trust them use other websites

£132 book
Kayak & pound;151 total w/taxes
More options
£132 go
Expedia. Co. Uk & pound;151 total w/taxes
£132 go
Hotels. com & pound;151 total w/taxes
£132 go
Reservetravel. com & pound;151 total w/taxes
£156 go
Booking. com & pound;179 total w/taxes

More sites and price details

I had made a reservation with Booking.com to the Shores of Panama from Oasis, Panama City Beach, Florda. Two days before my vacation, I called the hotel to confirm my reservation and they said my reservation had been cancelled. I called booking.com and they called the hotel to reconfirm the reservation, which they did. On my drive to the hotel on the first day of my vacation I again called the hotel to confirm my reservation and they again said it was cancelled. Booking had assured me my reservation was good two days prior to this. They ended up booking me in another hotel 4 miles down the beach away from from the rest of my family which caused me to sit in traffic for about two hours a day to get down to where my family was staying. They (Booking.com) claimed the new hotel (Caypso) was an upgrade but I have to disagree because we had less bathrooms and our east side seemed to have only one elevator working and 5 minute wait every time not to mention it was too far away from my other family members down by our orginal hotel. When I checked out, I had to pay 30% more than what I had planned for. This was the worst experience for a vacation you could have. The whole time I had the Hotel blaming Booking and Booking blaming the Hotel. What a nightmare. My Booking number was [protected].

Booked an Hotel with Booking.com on a Saturday afternoon, found the same hotel cheaper on another web site. Which I booked with a view to cancel the Booking.com, but couldn't due to a non refundable booking, so had to cancel the cheaper one. Found out that Booking.com do a price match so sent e-mails to customer service along with a scanned copy of my booking and payment through the cheaper company to assist them with the refund. Received an email back from Booking.com saying that they can only give a price match when they are notified to investigate the price match, which as you guessed it when they got round to a price match the cheaper company had increased in costs, so sending them my booking receipt was a waste of time. I will not be booking with them again and also the company (Blue chip) which I work for will not be using them again. Regards Lynda

My wife decided to book a one week stay in Florida near Disney. She found the Booking.com website and booked the vacation. She was aware that there were no refunds. She was also told that we would not be charged until we checked in. Unfortunately, we were charged prior to check in. There was a $1, 794.38 charge on our debit card. I was going to use my credit card when I arrived to charge the room. We had no problem with paying we just weren't ready to be charged yet and that caused us to have insufficient funds. We were able to move money into the account from another account but the point is they clearly stated we would not be charged and I had to pay a $35.00 fee at my bank. We called but got the run around. Fortunately the hotel chain is Holiday Inn and they couldn't have been more helpful. If you use Booking.com assume you will be charged right away and you can avoid this type of incident. For our part we learned a lesson.

I searched for a hotel in NYC for 3/2/2001. When I clicked through to Booking.com, their system transposed the date and month values, and the hotel received a reservation for 2/3/2001. I of course did not realize the glitch until I called to confirm with the hotel a few days prior to my trip. When the hotel couldn't find my reservation for 3/2 I checked my CC statement and saw that I had been charged as a no-show a month prior.

Unfortunately, since the hotel is not at fault, they have no incentive to offer me a refund or apply my charges towards another reservation. I called Booking.com where I spoke with an agent who initially tried to blame me for the mixup. When I told him that I would be contacting Kayak.com about the issue, he offered to call the hotel, but could not get them to refund or reapply the charges. He then told me that I was basically out of luck, and because Booking.com doesn't take payments from customers, they don't issue refunds.

This company does not stand behind their service, and when errors occur within their system, they blame the customer. They are unreliable and will leave you stranded with no recourse!

  An awful experience at Elphin Villas in Launceston. I've made a booking via BOOKING.COM of 2 bedroom studio for 4 person with confirmation that confirmed the rate at $150 however we were told $150 is for 2 person to stay in a 2 bedroom studio so $60 more has to be charged for extra 2 person upon check in. I then contacted BOOKING.COM and they said its kind of misunderstanding in which they will deal with the hotel to remain unchanged the rate. However the Receptionist Cathy couldn't be more than rude. She had never listened to the guest and kept saying that we are CHEATING in which she noticed that I did require for 4 person stay in the booking. I had never tried to cheat that we are 2. So I requested to see the manager Tania Seward for help and let her to talk to the agent but she ignored. As a hotel manager she had never tried to listen and help the guest but put all the responsibility on the guest's side even she noted our confirmation showed $150 but still insisted to charge us $210. I expressed I felt upset that her staff Cathy was terribly rude to said we were CHEATING, but she agreed and used her finger to point at the guest when we were making complaints.  It's unbelievable as a hotel manager could be such ridiculous and even couldn't handle such a minor case. Since we felt like being set so we decided to cancel the book then I called the agent to cancel the booking without any pentalty. However, Tania said we could do whatever we like but she will still charge our credit as late cancellation fee. I explained that it's not we intended to give up the accommodation but the problem was the rate showed difference in which was not our fault. 

Since she insisted charging us instead of letting us cancel the booking, we took a look of the room. ********The interior badly need renovation. Its very old and the beddings are dirty. The lightings also inadequate. Quite bad impression generally. *******We decided not to take the room due the the awful conditions and asked the hotel not to steal money from us but Tania horribly replied that it's not her money and she doesn't care. We then contacted BOOKING.COM again for help, the Senior Customer Care Excutive was surprisingly encourged tge hotel to CHARGE us even we were unhappy to the room rate difference, bad conditions of room & awful service of the hotel ! Since we felt helpless and wanted to call police. The awful manager Tania said she was happy to call the police for us but the police won't involve and no one could help us. After wasting 4 hours time there we left and my credit card was charged $210 right after. It's irridicuous to be charged for 4 person as it should only be charged the basic room charge for late cancellation or no show. We found that we were over charged then we called the hotel receptionist Cathy who stated that she didn't know anything and couldn't contact with the manager Tania then ignored the overcharge issue. I then called Tania on the next day regarding the over charge however she replied that she didnt understand what I meant and hung me up again. I felt so disappointed with this awful experience at Elphin Villas in Launceston.

We found NORTH LODGE with nearly a half price to stay in a penthouse. The hotel manager Renee  was so kind and helpful. She welcomed us and started conversation with us. After she found that we've got such a terrible day she then free upgraded  us to a penthouse with spa in the room as she also disagreed the attitude and the bad handling of Tania in which she would like to try her best to give us a pleasant stay and forget the bad impression about Launceston. I very much appreciated  Renee as she has the right attitude to work in the hospitality industry.

I'm working for Hilton Hotel & I have never seen a hotel manager could be that horribly rude & a hotel could over charged the guest and stated that it's according to the owner's instruction ! Moreover BOOKING.COM provided guest credit card details to the hotel and allow them to charge the guest without any responsibility ?!?!? It's awful & ridiculous  !  How could a hotel manager & customer excutive to do such awful thing to ruin a happy vacation of the tourist?! 

Anyway, trust me, don't stay at ELPHIN VILLAS and never make booking with BOOKING.COM. Its not worth the money. There are numerous motels along elphin road and we paid cheaper price finally but stayed happily at another motel with a magnificent view from the balcony. Don't risk spoiling your holiday like we did. 

Booking. com website won't accept my credit card number ("please enter a valid credit number") , although I entered the number perfectly correct and it worked well on expedia.
Impossible to contact the company as there is no phone number and not even a contact form on the website

Booked hotel from Oct 4 for 2 nights. On the 3rd contacted booking.com to say we could not make those dates as my husband was unwell. They did not contact the hotel until the 8th at which time the hotel told them we should have given alternate dates before the booking expired. If we had known that on the 3rd I would have come up with alternate dates. We have lost about 350 euros and booking.com are denying any responsibility. If I had booked direct with the hotel I would have known their policy but I expected booking.com to act on our behalf.
Any help you can give will be appreciated.

I was due to travel a considerable distance to attend a family wedding, and 2 days before I was to stay at the burnhouse manor hotel the hotel sent me an emal to cancel, they advised it was the booking. com's fault. When I called booking. Cm they advised it was not their problem. This caused a big family arguement at a time that should have been a celebration. I am getting no where with either the hotel or booking. com

I booked the hotel on booking.com for my vacation on Aug. 17-21st in Cambodia. On Aug.22, I got a feedback request email from booking.com about Terrasse des Elephants Hotel & Restaurant which was not the hotel that I stayed. There is a tool named “my booking” on Booking.com. On the FAQ of Booking.com, it says “you can cancel or change your booking via our self-service tool “my booking”. There is no record of the booking of Terrasse des Elephants Hotel & Restaurant in my “my booking” page. I cancelled all the other hotels in “my booking” except the one that I stayed. I trusted their system and thought it was convenient to manage my bookings in their system. I didn’t double-check those confirmation letters mailed to me because I thought it wouldn’t be necessary since they got all my bookings in their system. After I got the feedback request mail, I found the confirmation letter of Terrasse des Elephants Hotel & Restaurant and interestingly saw the very same phrase “you can cancel or change your booking via our self-service tool “my booking”” in it. How could I cancel a booking that is NOT in “my booking”? The cancellation policy of this hotel is that they will charge the total price of reservation in case of no-show. I called the bank and realized that I haven’t been charged yet. In order not to be charged, I mailed to Booking.com to explain this situation and they just simply replied me the cancellation policy. On Aug. 23, I mailed back and then their response are as follows:

Please note that the booking can be shown in the "my booking list" only when the guest loges in first before making reservations, otherwise, it will not be shown in the list. However, if you do not see your bookings in you list, it doesn't mean it is not in the system. When you made the reservations and clicked the button of "confirmation", the booking then has been made and confirmed by booking.com. A confirmation letter was expected to deliver to your email address. If you do not receive the confirmation letter, you are responsible for contacting us again.

I hope the answers above address your concerns.

And we are also contacting the hotel and seek the permission to waive the penalty for you. And we are currently waiting for the response.

We will get back to you as soon as possible when we receive the reply.

If you have any further questions, please feel free to contact us.

Kind regards,
---
Lijuan Yang
Customer Service Team

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I thought that means customers can’t trust their system because the records in “my booking” probably NOT ALL of their bookings. Why do they offer this tool and keep telling customers to manage and cancel their bookings via this tool? No response from booking.com on Aug. 24 and then I got a “noshow” letter on Aug. 25. It said that I was noshow at Terrasse des Elephants Hotel & Restaurant and will be charged $260 which is the total price of reservation. I am really worried about they’re going to charge anyway because they got the information of my credit card. I am still waiting for their response. Please beware of their unreliable system.

I booked a hotel with booking.com for my vacation for August 10-17th in waikiki, Hawaii. The pictures on the website on the hotel didn't look nothing like the hotel realy looked like. The website said that the hotel was a 3 1/2 star hotel but that was a lie more like 11/2 maybe a 2 star hotel. The furniture was all old and out of date the hot water in the shower didn't work and the lights didn't want to come on we had to keep turning it then it popped on. The bed spreads was all olded and out of date. We where very unhappy and unsatisfied with the room that we checked out 5 days early then we was going to. This mess up our vacation. Cause this room and hotel was not confortable to us. And to us this was false advertisement and i don't believe that this was right. We wasted $232.00 on this hotel. I will never use this website again for nothing and will not tell anyone esle to use it or the hotel. Cause it doesn't look like what it realy does. I am very very unhappy with this hotel and booking.com. What booking.com need to do is to make sure that the hotel pictures looks like it realy does before they put them on there site.

My credit card number was stolen during hotel booking on booking.com. Then it was charged with some crazy facebook expenses (probably facebook credits). This credit card I never used before on internet as it was a new one - only used on booking.com. What is strange is that this expenses were made on first day of my stay at hotel (no, it was not charged by hotel nor by booking.com). So it seems that one who stole my credit card numbers knew also the time when I was travelling and was difficult for me to check credit card expenses. It was not a large amount of money (30EUR) but when you multiply it by a thousand possible credit cards then it is a lot.

booking.com charged me for 4 rooms when i only booked 2 rooms, they will not return any money, they are just passing the buck

I have toured some countries with the booking.com's hotel reservation on may.
But there happened a serious problem.
When I came back, I received e-mail that noticed no-show payment for 4 hotels.
Suprising with the e-mail, I reviewed the situation.
I remember I cancelled all the hotel that I couldn't to go among the hotel I have booked
There is a 'my booking' page in the booking.com site, and there is a 'all my bookings' list in the 'my booking' page.
At last, I found that there aren't the names of the controversial 4 hotels in the 'all my bookings' list.
So, I couldn't realized that those hotels were booked.
I have thought that the booking.com site is very well-systemed and perfect.
I couldn't imagine that there were omitted hotels among the 'all my bookings' list.

I appealed to the customer service woman of booking.com company.
She explained it's the reason that I have booked without log-in.
I wonder why it expressed 'all my bookings' that are by no means all my bookings.
I was confused with the serious wrong information of booking.com company.
After my appeal, the company changed the 'all my bookings' to 'my bookings' in the site.
But they refused to refund for me.
Please let me know what can I do in this unjust situation.
Thank you.

Made a reservation through the booking.com in hotel .Anjou Paris 18.05.2011 There was " technical problem" and they moved me to another hotel nearby. I had to go on foot with heavy bags to hotel Globe. It was in a bad neighborhood, dirty although this I pay hotel Globe. Booking.com charge me first hotel Anjou too. I wrote at least 10 complaints to Booking.com... How long will my money be returned, but they can only apologize and nothing do.
DO NOT USE BOOKING.COM

Like others on here I was also robbed by booking.com and Leonardo Hotel in Charleroi and strongly suggest you avoid this scam of a website like the plague. After the Leonardo Hotel in Charleroi overcharged me I inquired into booking.com why the posted rate was not being followed. They told me they would look into it and get back to me. In the interim they billed my credit card the full amount. When they told me they didn't know why it was higher but thought it might be 'due to taxes' I cancelled my reservation with Leonardo Hotel in Charleroi. However, as my booking was last minute and the final information on the rate was not provided to me until after the deadline to get my money back had passed, they told me that the cancellation policy was violated and it was too late. Oh, and why was I charged more you ask? They told me that I had elected to apply for the 'flexible' option where you can cancel anytime which was untrue. So, in the end they billed me for an option that should have protected me from late cancellation and still did not honour that! Do not use this website.

During the month of March, I attempted to make a booking to stay in a London hotel. My stay in London was subject to change, so I needed to book with a hotel who would be able to change the dates of my stay, or cancel my booking without deducting the full cost of the stay.
I used Booking.com for this, and that was a huge £500 mistake.
My booking went through smoothly, and I was very happy with how smooth the website interface was, and how clear everything was. However, when my booking confirmation came through it was for a room I did not book. I have a screenshot of the details I requested, part of which was that I would pay an additional £30 to be able to change my reservation without penalty. The reservation confirmation email, however, did not confirm this to me, and instead showed a room which could not be canceled.
I instantly phoned up their customer service number, and spoke to a woman who assured me that they would be able to fix the problem, and would keep in touch to let me know their progress. I was also emailed by them, in which they confirmed they would contact the hotel and make the changes to my booking so that I would be charged for what I had asked for, as opposed to what I was given.
I emailed weekly asking for updates, and they replied promptly informing me that the hotel was yet to respond. However, in mid April they stopped contacting me. I finally sent a complaint to them, demanding to know how the situation had been handled, They sent me an automated email, and then this was followed by an email denying they claimed to be able to fix my booking. I complained once more, stating how unprofessional this was, and that they assured me they would be able to fix what had gone wrong in the confirmation stage of my booking. I was sent another automated email, and this continues with each complaint I file. The customer service staff are very unhelpful also.
As it turns out, my date of stay has had to be changed to the following week, so I will not be able to use the hotel they are forcing me to pay for, despite the fact I will not be in London that week, and specifically asked for a hotel which would allow me to amend the details of my stay.
If they had told me in my initial phone call that they would not be able to amend my booking, I would still be mad but I would not need to complain since that would have been honest of them. I'd be furious that I was down £513, but there would have been no false hope, and no lies or deceit. However, as it is they continued to lie to me for over a month, leaving me me email after email reassuring me that my booking would be fixed.
I've found the staff at booking.com very condescending, dishonest ad untrustworthy. Very quick to take your money, but once they have it they will no longer help you with anything. Unfortunately it took me £513 to discover this, but I would recommend that anyone else even considering using booking.com instantly slap themselves in to sanity and navigate away from their site.
Their final email to me reads, "We hope to be your choice for future online reservations.", so naturally I will spread the word as to just how ghastly they really are. I will never use them again.