Booking.com review: Bed bugs in the bed

I recently stayed in an Airbnb apartment in Golden Square, London, 17-22 Sept., booked and paid through Booking.com and had the most horrific experience.

I awoke early in the morning to see bed bugs on the sheet and on the duvet right near my face and my head. I rushed out of the bed and managed to take photos before crushing them. I immediately wrote to the property London Collection Ltd explaining my experience and how serious this issue is. They wrote back saying that they would clean the room and change the bed linen, which they did. I asked them to also spray the room with bug spray which they did not do, as I did not smell anything of the kind and anyway the bugs reappeared the next morning.

After seeing another bug bigger than the others I wrote saying that I could not stay any longer in such conditions and that I was moving out. The bed is obviously infested with bed bugs and there was a strange smell to the bed itself. I also wrote and sent the photos to Booking.com.

I am terrified of any kind of bugs and I was anxious about finding another place to stay at such short notice, I had incurred extra expense because of the bad conditions I stayed in. The management has failed to meet the cleaning standards and they also ignored three of my messages. I am not asking for compensation or any other extra costs that I made because of them, I am just asking for the amount I paid for the 5 days, the 796 GBP to be reimbursed.

I hope you may be able to help me.

Mrs Sevda Onen

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