Booking.com review: Fake owner got my payment

On Aug 28, I got instructions from booking.com to pay for my stay in London. I made a debit balance through IBAN. The owner confirmed my payment, but no PIN code sent me back. A few days later, the owner did not respond anymore.

I was scammed over £1,000 and asked for help over the last few days. I tried all phone numbers Booking provided, but not successful to get thru any real persons because they need my confirmation number and PIN code, but mine is fake and no PIN code ever received.

I sent all the supporting documents to them systematically, including my transaction receipt, correspondences with the owner, using their provided official email address, customer.[protected]@booking.com, but it was bounced back telling me it is no longer monitored. Other emails kept repeating the same message. Every conversation is a new start telling the entire story form scratch. Booking even ignored my request of confirming it was a fraud.

I found the same listing on Expedia, which was run by Vrbo and a different property manager. Worse still, it was sold out and the latest review was posted in 2019.

I want them to stop the listing first, but no response, only saw the words today " This property isn't taking reservations on our site right now."

I attach all the photos related to my case.

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