BioLife Plasma Services
Reviews and Complaints

On November 3, 2021 I started my 8 donation process for $800 program. During this time I was sick for a week, unable to donate. I e-mailed biolife regarding this matter and asked for an extension due to my illness. I never received an e-mail or phone call in response. I then went to donate on 12/3 and left with 2 hematomas in both arms and could not finish my 8 visits for 2 weeks due to my healing. On the 8th donation I received $20 only. My total compensation for 8 visits equals $700, $100 short of what I was promised. I was honest and did not donate when I was sick. I went to the clinic and have paperwork for this visit. I have pictures of my hematomas. I do not want to cause problems but I may have to warn people about these problems I have had with this company. I called the actual donation location and did not get anywhere with this. I have e-Mailed the company twice, called location and left a message. No word back

I sent the following email 3 times without even a response:

his is email number three without a response. I am sitting, waiting for my donation to be taken as I write. (At the Towson location) It is 1:16 pm. My appointment was at 12:15. I arrived on time. This is a trending situation: 3 of the last five donations, I have waited 40 minutes just to start. Two of the donors surrounding me completed their surveys and physicals after me but are ahead of me. It's as if there is no rhyme or reason to the order in which donors are serviced.

Now I'll move on to the gist of my complaint: as the result of Christmas falling on Saturday last week and the previous week's outage ( and having been turned away), my $100 bonus for 2nd weekly donation expired. It should have been adjusted, extending it by an extra two days. Additionally, it is mathematically impossible for me to collect my recurring donation of $50, expiring 12/31. Again, it should have been extended, but it wasn't even though I sent a previous email requesting it. I expect an email shortly with a $100 bonus and an extension of my $50 frequent donor bonus.

On my last two visits, I requested to speak to a manager before leaving. None were available; I waited and waited. Finally, I got a supervisor who didn't seem to grasp the issue at today's visit, telling me, "we have no control of what day Christmas falls." Preposterous!. You do have control of the expiration dates!

I expect you to honor these bonuses'. If I do get a reasonable resolution, I will be filing a formal complaint with The Federal Trade Commission. You must have saved a ton in expired bonuses between the outage and Christmas falling on Saturday. I generally give people the benefit of the doubt, and especially since the staff at Bioplasma was typically professional. Still, my interaction lately has been met with an entirely incompetent and unprofessional response. For example, when I asked a staff member for an accurate email address for customer service this morning, I was told to call back tomorrow.

Have been trying to schedule a Physical because it's been a year since last one and tried calling and scheduling on line with no responses from Greenfield center

I was treated unfairly @ the Bethel Rd location in Columbus Oh..Please call or email to help file Complaint..
Thanks,
Bryan

Hello! I've been a donor for a week and have had the chance to talk to multiple people who donate at this facility as well. However, based on review this isn't just a one facility issue it's a corporation issue. I think I speak for everyone when we are aware that these things do take some time, however, people have jobs they have to get to and it would be a lot less stressful on your workers as well as your donors if this process was more organized. Something needs to be put in place where donors can check their temperature, (1) fill out computer questionnaire, (2) vitals checked (3) donate. I say this because the order a lot of the time is confusing and no one knows where to go each time. Secondly, there's way too many people allowed in one time slot which causes around 20 people waiting to donate at the same time. The best solution would be either the corporation needs to open another day or pay individuals for the extra time we are forced to wait. A must is there needs to be an application online which allows only 3 people at a time frame for at least 30 minutes in between. Would love to help Biolife set this up. Thanks !

To whom it may concern,
The Biolife at Pat booker rd in. universal city, Texas, 78148. I did a total of donations the following dates (12/04, 12/06, 12/12, 12/14) and the amounts that I was supposed to be paid were 90, 90, 90, 100, 100, 110, 110, 110 but the problem is that the location signed me up with the wrong coupon code and I have not been paid those amounts at all . They reassured me that it would be corrected and it is well documented as well. To this day it has not been corrected and I then proceeded to call back n was told that code 670-2009 was correctly put in but once again the pay doesn't match what i was promised. I would appreciate if I can get this resolved and here is my phone number [protected] and my email is [protected]@gmail.com. Thank you and have a good day.

The first time I donated(11/10/21), the physician doing my physical asked me a lot of personal questions about my transition (I am a transgender man) that was not related to my ability to donate. One of these questions was whether or not I was in therapy. She then proceeded to "complain" to me about her nephew. This complaining was really just her disrespecting her nephew's identity and continually misgendering him. I do not know why she was misgendering him but, regardless, this is an explicit act of transphobia.

Then, she proceeded to defer me for the day because she wanted to "make sure" that I would be able to donate while on testosterone. However, she stated before that is was not required to do so. Even if it were required, hormone therapy only gives trans people the same or less levels of hormones as cisgender people. There should have been no reason to defer me other than transphobia and/or ignorance.

Her behavior was incredibly inappropriate and unprofessional. Biolife staff should not be treating any of their patients the way she treated me.

Additionally, I have been told there is no option for me to be called by my correct name and pronouns. I understand needing my legal name, but it is very simple to implement a preferred name line in the client's information. This allows for patients to feel more comfortable and welcomed which results in more donations. That being said, every time I donate I feel extremely uncomfortable and I do not feel welcome. I come in and leave as fast as I can.

I received an email on Nov. 29 with a promo code saying $20 first visit, $100 second. I gave the promo code and plasma that day, was paid $20 then on Dec. 5 I gave and was compensated $20. I called that day and was told the worker entered the code on Nov. 29 but it didn't take effect until Dec. 5. A manager would correct it. Today after asking about it I was told there's no way to correct it so I'm just out that $80. Doesn't sit right with me why this can't be corrected or how it's my fault.

On December 10th I donated plasma and was credited $100 to my account. Previously there was $3 in my account. My account balance should have been $103. I used the BioLife card one time for $71. My balance should be $32. In reality after I use the card one time for $71 suddenly my balance was minus $89. I am requesting that my balance be returned to $32 or I will seek fraud charges against the BioLife corporation. Thank you.

My husband and I were just transfered to Great Falls, MT. Upon arrival I discovered there is no CSL Plasma here where I have been donating for 2 years. I called the BioLife here and was told I couldn't donate because I was considered a transient. I was beyond insulted and shocked. We found a cabin here that fit our needs so we moved in. Let me just say yes we have to travel for his work but no job is less than 6 months but normally a year or 2. There is no difference between being in an apartment or at this cabin. I hardly consider 1200.00 a month a transient lifestyle. I really enjoy donating and happen to b a great donor. It feels great to b able to help others while helping me out as well. I'm happy to do it. I would understand if we were just here for a few days, a week, or a month. But, this is long term and to b discriminated against because of where we r living is offensive. Especially if donors r at an all time high. I ve never had any issues when I explained our situation and have an address that mail and packages come too. All im asking is to b able to donate. I hope u will allow me to do so. Thank u for ur time.
Email- [protected]@gmail.com
Phone # [protected]
Laura Eldredge

Hello. I am making a complaint for an untruth judge of character and discrimination. There was a spoken defamation based solely on an opinion and not a fact. This has had an effect of the my livihood and reputation. I have documentation and spoke with my doctor who also reached out to you and still the slander is still placed on my judgement of character which is only based on opinion and is not factual. I would like the institution to know this is not okay. It is not okay to make accusations from something that is not true. And when given documentation by a physician to show proof to determine eligibility is a fact and not a known slander of false statements made by your institution. Please be reminded how your opinion on someone does effect their life. And to have proof of facts and not rumors that determine your decision. Thank you for your time.

I have been donating plasma a couple of times already, I was a new patient, I was referred by my friend. I was as a new donor physical donation so this past Sunday December 5th I was going to my fifth donation. I waited awhile to give my donation because the day before the system was down so the next day it was busy and a lot of new donors which they always let the first time donors cut the front of the line. I got screened and passed and off I went to donate, the same process but this time there was a new nurse because she had a difficult time poking my vein and finally she connects me and my vein started to itch and burn at that point something felt wrong because I had never experienced that. She left and I was getting anxious and sweaty so another nurse came and she checked me she checked my arm by this time my arm swelled up double the size of my arm. She called another nurse and the other nurse disconnected me from that vein and rapidly got my other arm but didn't do anything to my other Arm and from my understanding you are supposed to ice the bruised vein so it doesn't swell up and they didn't, the whole process continued and until I finished the donation from my left side vein, I told them I was in pain and until than they noticed my arm had swelled up a lot more, I couldn't stand the pain all they did at that pain was iced it. And they told me because I signed the waiver they really couldn't do anything. I couldn't drive that day I had my boyfriend pick me up. The next day I couldn't drive because I was in a lot of pain and swollen. I called the corporate manager on Tuesday because they are closed Mondays and until now I haven't gotten a called from anyone. I donate to help people and also because extra cash helps specially in this season but I never imagined it would've resulted this way. You go thinking the staff is well trained and know what they are doing and you never think about what could go wrong because you are trusting the staff is well trained

I was deferred from donating at Janesville Bio Life for constructively criticizing how the process was being run, so inefficiently that wait times were an hour and a half. I've driven 60 Thousand miles to donate 1300 times over 20 years. I was a Porsche sales manager and it's been painful to see the director of this center SO mismanage. I would like to contact "higher ups" but have been prevented from "whistleblowing".

I have asked several x's that the "music" they play @ Greenfield WI is more professional & more appropriate & more mainstream for everyone & less nerve racking for its customer base who would prefer to be relaxed while donating instead of being held captive for up to 2 hours listening to repetitious nerve racking rap & even gangsta rap that also has violent &/or sexual lyric content Today I am donating & being irritated by rap song after rap song. "Blame it on the alalalalcohol"? Really? Immediately followed by "Bomb [censored] pussy
Ma ooh, you got that bomb, know you got it
Ma ooh, you got some bomb [censored] pussy
Ma, I know you got that bomb bomb pussy
(Whachu doin'?)
Nothing chillin' at the Holidae In".
I'm going somewhere else if this doesn't change. Thank u