BioLife Plasma Services

Your technician Alison is very rude and unprofessional, She inserted me without her tools , after poking me she had to wait and ask other coworkers to bring her the tools and attitude was unpleasant and rude.This place run by us donor's and if the atmosphere is not welcoming I rather go to a place where they appreciate my donation.There are plenty of centers for donation BioLife is not the only one.

Unwelcoming donor center is not what I am looking for , customer service should be your first priority other things comes late.Center should be focused on professionalism to every client..

My name is Shahid Alamgir

I have been donating here since 2018 but I think it's time te change the center due to unfair treatment.

Thanks

Waste of time. "Mia" was not understanding nor listening when explaining my medical history. The questionnaire is confusing. She said I was not honest and banned me. I am extremely upset with the company, I am waiting to hear back from the manager "Kyle". All my doctors told me that I am healthy so I do not understand why I was rejected. I am willing to resolve this only if I hear back from the manager "Kyle."

First of all, most of the staff seem annoyed to be there dealing with the valued donors. You kind of feel as if you are there to bother them and take their money. They complain to each other in front of everyone as they are working which means as they are putting the needle in or taking it out, etc. rude. This I ignore because I know good help is hard to find and I want to help and I want to earn money.

I started taking a medicine last year and when I went to donate, the nurse told me I could not donate because of the medicine. She said if I get off the medicine to wait at least 30 days before coming back. The medicine didn’t pan out so I got off of it in December and scheduled a donation yesterday which was well over 30 days. I continue getting emails from BioLife including a survey on why I haven’t been back. When I went in the app to schedule it said I needed to also get my annual physical. I made the appointment for 5:00 pm. They check me in and tell me to go wait in the waiting area and they will call me. After an hour they finally call me. I go up to the counter where I am asked a few questions. I’m told I need to bring something with my address on it next time then she walked away for like 5 minutes. So when she came back she asked if I found anything with my address. I had something with my husband’s name and address but she said bring something with my name next time. I asked if they could look in my file at last time she said they needed it if it’s been over 6 months since donating. Ok fine. So then she says to follow her to get a vein check. Ok so that’s all good. Then she leads me to the area to wait for the nurse but tells me when I am done to go out and wait under the clock where she showed me. She doesn’t give me anything. No card. Other people have cards but I still am doing as I’m told. I wait and wait and wait. Now I’ve been there 2 and a half hours and have yet to see a nurse as they call everyone else back. So then a nurse asks me what I’m waiting on. I said I need a physical. She said I’m not in the system as waiting but takes me to her office. She says she is going to have me come back another day since it’s now 7:30 pm. I said and go through all of this again? She said did you do your questions? I said no. No one said to do questions. I said I was told to wait for the nurse. She says well let me pull you up in the system and see why. So then I find out I am deferred and cannot donate again because I took this medicine for 3 months. Seriously? I have been there 2 and a half hours and no one EVER told me this. I continued getting emails to come back and was allowed to make an appointment on the app. I am very upset. They have my phone number. Why no call? They have my address. Why no letter? They allow me in the app to make appointments. Why? They know I need to talk to nurse. Why make me wait 2 and a half hours to be told I can’t donate ever again? Why didn’t the first nurse tell me last year when I told them instead of saying 30 days.

Today was my 6th donation, on a coupon to earn 500 in 6 visits. $20,$100,$20,$100,$20, $240. Instead of $249 I got $100. They said the coupon was not entered, so I don’t get the $240 today-just another $100. Was told nothing they could do, coupon was not entered. Even tho every single time I came in the previous 5 times and was asked if I had any new coupons - I responded with I am currently under one and no one ever said anything to me about not being on one. That’s the only reason I ever come back is the coupons. I will never come back and make sure I can tell as many people as I can. I will sit out front starting Monday to tell every single person that enters this place that they can not be trusted and don’t hold up to what they say.

My husband and I found out about plasma donation to help save lives. We were completely on board for this. Well... The place closest to us is in Jacksonville, Florida. We live in Georgia, about 50 minutes away. They told us we couldn't donate because we were out of their zone... Yet someone who lives in the same county goes there to donate. We called the Savannah one because it's the next closest, but we were denied because of the zone as well. My husband asked what that was about, and the man told him, "it's because they keep track of their competitors. Wow! The website said to call if you're out of the zone. Just... Wow. We tried to save a life or two.

Came in on February 16th at 10:30am for a physical and donation. My heart rate was too high so I was deferred a day. Spoke to a manager who had a sling on her arm and was told by her to come back on the 17th to do my physical and donation. Nothing at all was said to me about having to make a new appointment. I came back on the 17th to do my physical and donation and was then told I needed to make an appointment. I asked to speak to the manager who I spoke with on the 16th and was told she was on break. So I said I’d wait for her to be done. The manager I was speaking with refused to let me speak to the manager I spoke with on the 16th. Which tells me I was lied to on the 16th. All I’m doing is trying to help people and I get lied to! So I left the place because they refused to answer my question of ““why was I told to come back today and would be taken care and now I’m not?”

I donated 6 times in January 2022 in Deptford NJ. The total payment was supposed to be $600, I only received $360, my 6th payment was supposed to $240 only received $20. The 1st time I called I left a voice message, never received a return call. The 2nd time I called spoke to an employee, was told that I had to speak to a supervisor. I left my name and #, never received a return call.

The 3rd time I called was put on hold for over 20 minutes, I was at work and couldn't hold on any longer. I kept up my part of the deal by donating plasma, BioLife should do the same by way of giving me the total compensation.

I have sat here a half hour twice in a row now like a rock.

Came in to make a donation, one of the employees came up and asked me to take my tshirt off or turn inside out!

It was a white tshirt that said biden sucks, kamala swallows

I said no it’s freedom of speech! If you don’t like it don’t look!

Howie the employee went and got manager and she stated we’re a private business and our right to remove you or turn inside out or we give you other shirt

I told her the same thing, if you don’t like it, don’t look! I said [censored] this and I’m leaving

She stated next time you come back we talk about your language, lol I stated im never coming back! Freedom of speech!

Not only did she follow me into the waiting room while I was trying to drop keys off to my cousin but she was talking about me with some of her other staff members ... RUDE ! YOU ALL NEED TO CLEAN HOUSE YOUR STAFF'S BEHAVIOR IS APPALLING! I WOULD NOT RECOMMEND THIS PLACE TO ANYONE

I’m at the Great Falls location in Montana and even with the hiring of more people and those people being on the floor, wait times have not changed! I don’t have the time to waste 2-3 hours every time I come in. And not only are the wait times ridiculous, the people on the floor can’t get their stuff together because I’ve spent no less than 20 minutes in a bed waiting to be hooked up to a machine every time I come in; one time it was 35! I’m getting to a point where I don’t want to come in anymore because I know it’s not going to be a quick 45 minutes like it use to be.

Hey I’ve been trying to donate at the BioLife plasma center in McDonough for over four months now. The first time I went I waited for hours to see the nurse. When I did finally see the nurse, after going through and putting in my medication and answering a bunch of questions, I was told that I needed to have a paper signed by my doctor. I took the paper to my doctors office and gave it to them to sign and fax back. BioLife said they never got it. My doctors office gave me the form they faxed back. Either BioLife gave me the wrong form for my doctors office doesn’t know what they’re doing. Who is to blame is anyone’s guess. I took the paperwork again. Same outcome. Each time I had gone to bio life, waited for hours, only to be told that they hadn’t got the paperwork. Finally I went to my doctors office with the paperwork in hand and waited for the doctor to sign it then took it to BioLife to make sure that they got the paperwork. Then I had to call them to make sure that it was all OK. Again this is all taking hours. I was told it was OK, I signed up to donate plasma, I went in and waited for hours to see the nurse who decided to go over every single thing that I had already been over with some other nurse, only to be told that the scarring on my arm from a fire that I was in in 1984 didn’t look right so could I come back another time. No I cannot come back another time. Apparently they think it’s perfectly fine to waste my time even though they could see my arms the entire time I was there and it wasn’t until hours later that all of a sudden the scarring didn’t look right. It’s freaking scarring that’s the way it looks. So bio life is horrible and I will never go there again. If you decide you wanna give plasma, go someplace else.

I come and go as a client. Recently was sent advertising of first donation 20$ second 100$. My first was unfortunately on a Saturday. So I set a schedule up for Wednesday. But noticed this little quotation next to the promotion coupon and opened.

It says only from Monday through Sunday. Starting on Monday . Wow! You think I’m going back in for 20$. Knowing the second donation is the one you want. I will not give you the luxury of printing side notes limiting donations between dates and not get my bonus for the second donation. I will wait a few weeks and go the competitor

This place is the worst Plasma payment ever! First they will bombard your email with advertisement about coming back for X amount of dollars. Then once you accept one of the promotions to come back as a returning donor they will make every excuse imagine to not honor the advertisement. The most recent was an advertisement was come back for $700. Since day 1 of donating with them I had an identity issue. For some reason they disregard the ssn. However the first excuse was they had to go to corporate they would contact me when the issue was resolved! I have to have an employee call. All of a sudden now I have to come on certain days, which of course the days they have selected makes me ineligible for the promotion payment! They are worse than car salesman who bait & switch! If you are a donor I would recommend NOT sending anyone there! Plasma crooks! This company is the worst Highly do not recommend ANYONE going there! They make you schedule an appointment to only have to wait some three hours or longer after your scheduled appointment! I cannot emphasize the worst plasma donation center in Jacksonville, FL!

Biolife Center in Wausau, WI.

4 years ago a family member of mine was given a false positive result from this biolife location for hepatitis. This being a serious matter, this person got tested at a hospital and has the paperwork to prove the results are negative, and they do not in fact hepatitis. Even with this paperwork, they were banned for life. When asked why a mistake made by their company is affecting this person, the employees response was, "our lab doesn't make mistakes". This response is completely false, as there are negative hepatitis test results that they simply wont look at.

fast forward 4 years, all of which I myself have been donating. I am just now being told that I cannot donate until I don't live with this person because of the positive test. I mentioned multiple times that there are negative tests results to prove I never lived with a positive hepatitis person, and they didn't care.

I don't understand how a mistake made by biolife can lead to an entire family being differed for life when everyone is perfectly healthy and eligible, not to mention the fact that I have been donating for FOUR YEARS since the hepatitis false positive. They are unwilling to reason and communicate to help resolve this issue.

Dear Biolife, if you're the ones who mess up and make mistakes, do not make manipulate your policy so that others are affected for your screw ups.