BioLife Plasma Services

My appointment was for Friday @8:15am. I arrived to the Bloomington office at 8:10 to find a “we are closed today” hand written sign on the door. I drove 15 mins on my snow covered country road to enter the highway being cleared to travel to the office with no problems. I feel the app, or a representative should have notified me the day prior or as soon as they knew they were going to hand write a sign to hang that they would be closed! Very frustrating and disappointing.

I have celiac disease. All of the scientific data supports the evidence that it is safe for celiacs to donate plasma, so long as your iron levels are fine. No other plasma donation center has ever had an issue with this. They told me at the center that it was a permanent deferral and gave me no option to appeal this decision.

Your information is wrong and outdated. Celiac disease is in no way transmissible and is not considered a risk in blood or plasma donations in any way.

I came here a week ago and the only reason I wasn't able to I'm 2 donate was because my iron was a couple points off so I came back when my iron was up and it seemed like the nurse had an issue with me The 2nd time around because the other nurse had cleared me and so the manager came up saying that he had called people when I'd been sitting there the whole time and he had not called anyone the nurse walked up to him and talked to him for 2 seconds and then he came up and talked to me and said some absolute [censored] is a loop [censored] and the nurse never left the area either either saying that they went and talked to the other nurse which how is that possible if she never left the area and they said they called about 5 different people within less than 5 minutes I don't know if they realize I had been sitting They are the whole time but they lied to me terribly it terribly like they literally thought I was retarded cause I was retarded because I was watching them and they did not do any of what they said they did and denied me for no reason except for the nurse didn't like me and use my tattoos as an excuse because my tattoos were not in the way last time but all of a sudden they're in the way when I haven't gotten any new ones

I've talked to my lawyer and based on what happened this is discrimination and I have a huge chance in court

I arrived for my first appointment at 12:15 a few minutes early. The person at the desk was friendly and took my info and had me wait in the waiting room/child care area.

The same employee came to me and asked me what time I ate breakfast. I told her 7am.

She said that was too long ago to donate today.

I let her know that was what time I had eaten breakfast. I had eaten lunch at 11 and also a snack right before I headed out to my appointment.

I had a healthy lunch,

as well I had just eaten 350 calorie healthy snack right before coming and had been drinking water all morning.

She said that was not enough and told me to come back another time.

I booked this appointment, took time out of my day and made sure I had followed all of the guidelines.

I felt dismissed and shoo’d out of the appointment.

I was ready and able to get my physical as well as donate plasma today and was ushered out quickly without any sufficient answers to my questions about why I couldn’t keep my appointment except that I had not eaten enough.

She kept saying this as well as that the nurse would be mad at her. She really wasn't making sense and I decided to take next weeks appointment that was offered and just leave.

informed my BioLife plasma services center on golf links in Tucson of a issue with my last donation. In addition to calling me a liar she humiliated Me by forcing me to speak to her in front of everybody including her two trainees about the. She told me there was no way that the gray bubble coming out of the hole before the technician turned the machine on having stuck me first before she turned the machine on was my vein as a former medical professional for the last 20 years I don't appreciate being called a liar. In addition to that if you look down upon your customer and don't want us to donate that's fine I was asking for compensation for my Ms donation and instead she humiliated me in front of everybody. I will not be donating with you again I have 6, 000 followers on Twitter Facebook Instagram and tick tock and I will be letting them know exactly how I was treated by your company. Thank you Kristine Smith

I just donated plasma at the center above I never have and trouble and am in and out really fast this time I wasn't. I was bleeding around the needle and it was burning. So they pulled out and turned down the pressure eh he'd helped some but it must have messed up the vain and needle because I stopped being able to pump. My arm turned blue and completely numb and started bleeding again around the needle. I asked the tech that my arm was blue and he said ok and started the Machine again and said I'll get back to you. He did this several times without looking at my arm or listening to my concerns and whenever the machine would stop and beep because I wasn't pumping he would just walk over and start it back up and then leave again this was after I had told him that my arm was hurting and bleeding and blue. I called another person was walking g past and I asked her to release the blood pressure cuff because it was hurting and it would allow blood flow to my arm and when she was like ok he walked over and took over. He tired to put the blood back in me but it was just coming out around the I needle and I told him to just unhook me and let me leave which he did. I shouldn't have to ask multiple time for help and and my arm was blue he shouldn't have dropped everything and fixed that because of the possibility of permit damage to my arm. I should be paid because I gave 345 out of the 829 and even though it wasn't the full amount I was treated with no respect or regard. I should get more then I was going to get and I'm not happy with how things have been handled I will not be returning for now possibly ever. But I don't want someone to have the experience and I ask that the footage be reviewed and that the guy be retrained. I think he had good intentions but I had a pressing need and it wasn't acknowledging and completely ignored. I was in the copper area my appointment was at 8:55 and I left around 10. Thank you for your time.
Sincerely Rebekah Stoner

I began donating plasma for the first time end of 2021 with a promo for $1000 for 8 at Biolife in San Marcos, CA. I couldn't complete the promo after my 5th donation because of covid and they would not let me return before the expiration if my promo due the wait period after Covid. I drove there Jan 8th 13 days after Covid which would have been my $150 payment day and had to be told it was too soon after Covid symptoms began and I had to wait one more day which was a Sunday so they said since they are closed Sunday I would be able to donate Monday. I explained the promo would be expired then. The nurse didn't seem to care. Wasted trip and gas. However I figured there would be another promo when mine expired and I would just return again after. I went back the following week because I saw a promo for donation for $120. I looked at my payment that was added to my card and it was only $20. I called to find out why it wasnt $120 as indicated in promo. I also said I never received a donation payment for under $100 so something must be wrong since I only received $20. I left a detailed voicemail and my phone number. No one bothered to call me back. I noticed on my app where the $120 promo was a tiny link/question mark you can click on. I clicked it and it gave more details of the promo. The promo is $120 for two donations not one and they donations need to be made within one week. However it says that the week is from Mon to Sat. So basically you get $20 then $100 on the second visit that week. Well this meant that I was denied full payment because my first visit was on Sat which apparently is the last day of their week and so I had no opportunity to go twice in a week since Saturday is their end of week. I was furious. I cannot believe I drove 30 minutes to San Marcos for $20. No one explains this to you! $20 does not cover my gas to San Marcos! I seriously cannot believe they market this as a $120 payment but don't let you know that ahead if time thar you cant donate after Saturday for the second donation! Extremely misleading! I will never go back there unless they can make this right by offering me a renewal of the expired promo I couldn't use due to covid or a way to compensate me for wasting my time Saturday for coming in for the misleading $120 promo that required me to donate twice to get paid and I had no opportunity to come back when Saturday was the last day but no one told me that when I came in! They need to do better at explaining the promos to their new donors and not misleading them!

I went in today at 5:55 for my regular donation. The staff sat there trying to lie to my face saying there is a error with my blood for testing. My sample was compromised. So instead of telling me they screwed up they instead lied and told me that there is a world wide issue with this and it's funny because your adds even say to make extra money or make it a side job to donate your employees say different. Can't believe it's that hard to say sorry we messed up and now I'm punished for human error. There is no memo for the hospitals about this either.

I am a new doner and I used tje coupon to receive the new doner bonus. I have not received all my payments and it has been switched to 20 dollars. I was advised to take a few week brake to do arm crunches and strengthen my arm so when returning to donate I was treated very disrespectfully by the workers and now I am not even able to choose another donate day for some odd reason. Someone needs to take accountability for such customer abuse...

I am so disappointed with this operation! They actively discriminate against mentally handicapped people. My son, who has a fair vocabulary, but needs put in very simple terms was refused today because he didn't understand the legal questions put him. They made no effort to simplify their explanation or questions. They also refused to allow me into the room the help with interpretation. Based upon what I saw today, unless you are at least a HS grad, don't even bother. I have never seen a business so hell bent on discriminating against the handicapped as I saw today at the BioLife Plasma Service in Bolingbrook, IL.

Hi my name is joshua I fill I was discriminated against all because I have an ankle monitor on from the police I was on my 6 donation when 1 one manager saw I explained to them why I had it on i didn't break any of the rules i was never in jail or locked up any were for 72hr i got this put on all the way back in September and I was only held for 12 to 24 hrs in ur rules it says 72 he or longer when I told her that she says me having this on counts like I'm incarcerated that's not right I only had 2 donation left for my 8 all because she thinks im some kinda for criminal I am not a criminal this was wrong of her to do all i want is my last 2 donation thank u

The biolife in Casper wy, has a broken heart rate machine that is reading higher than normal. Causing people to not be able to donate. It has been tested and proven to be wrong on multiple occasions. Yet no one at the facility has made any progress into fixing this issue.

I have been going to BioLife Tempe for over two years now, and I can't tell you how many times I have arrived for a scheduled appointment only for them to tell me my protein test was abnormal from the previous visit, or I was due for a physical. The thing is, each time I was able to schedule a donation appointment through the app without any barriers, so how was I to know I needed a protein test or a physical? Shouldn't the app be intuitive enough to inform patients of any alerts that would prevent them from donating, and advise the patient to call in for the next steps? The app literally lets you schedule appointments without regard for any follow-up testing needed, and unnecessarily creates a situation where a patient comes in, only to be told they need to come back at another time. Why can't that logic be programmed into the app for god's sake? The app is literally the bane of my existence.