BioLife Plasma Services
reviews and complaints

On the evening of September 28th 2021 I came in to donate plasma. I have been to Biolife many times and have never had an issue. I took a lot of time to decide if I wanted to write this complaint.
Here is what happened:
The phlebotomist (dark skin lady, wearing a hijab) (my guess is that she was new, I had never seen her before) full forced stabbed me with the needle which completely missed my vein. I watched her do this and was surprised by what just happened as it seemed very intentional. She did not say a word, and no apology just dirty looks and just walked away to let someone "fix it" in which they fished for my vein. A couple seconds later my arm started to swell up like a balloon. They removed the needle and put on a Band-Aid. I was told I could continue or go home. I decided to go home as I was in pain and uncomfortable. As I am walking to leave, She forgot to deliver back my saline. The main nurse came over to hook me back up but I did not feel comfortable and wanted to drink Gatorade instead. As I was informing the main nurse/ doctor that I felt uncomfortable, she started raising her voice at me. "That is why I am here, I am a trained professional!" Remind you I was compliant and calm. It has been a week since this happened and it still bothers me, and I have been in a lot of pain. I know that accidents happen. However as I mentioned, it seemed very intentional /targeted / racist. and I am very disappointed that I was treated this way. As a returning customer/client I should never feel uncomfortable like I did. I hope they do not treat any one else this way, and I hope that they can better monitor and train their employees.

The center in deptford is not organized. The nurses call and leave voicemail but when you call to get clarification, no on returns your call. You have to wait until you come to donate to find out that you will be turned away. I personally do not donate for the money but some people do because they need it. I feel like this center does not care about its donors because they feel like they are doing it for the money and that they do not matter. I have personally spoken to donors who have taken several busses to get there and then told that they could not donate when they could have been saved a trip had the staff told them everything over the phone. Unfortunately. Those people do not take the time to complain but I will. This center needs to be more mindful and more understanding towards its donors and not treat them like poor people that need money.

I donated and it was a 100 donation with the platinum level. I was only paid 20 and was told because my last donation was compromised by my shirt I put over me to keep warm. Have done for 6 months nobody said it was wrong but then the tech manager was rude said I was done for the day and got really mad and treated me like I was a child. Went back today to donate and only got paid 20 and it should have been a 100.00 so I called the facility to make aware and they said that I would still have to give one more time at 20.00 so there's 20 dollars visits is not right or ok. Facility messed up and I have to pay for it that is not right or good customer relations.

I have been waiting for 70 mins and just sat down in a chair. My machine hasn't been set up and others are waiting for an arm poke in front of me. 2 people walked out while I was waiting due to the ridiculous lengthy wait times. A gentleman with a buzzed haircut was doing my check in process. He most definitely does not have a high enough cognitive level or speed to be working up front. The last several weeks here have been horrible terrible service. What happened to all your previous employees that were fast and efficient? I won't be returning here if I have to spend 3 hours of my time for one donation. Get it together!

I was Disqualified due to an allergy. My allergy is very rare, however it has an easy solution.
I am a 1st time donator and during processing, I disclosed my allergy to artificial sugar. I was Disqualified because my local clinic only has Diet Powerade to use in case of "reaction" to the actual donation process. Struggling to understand why a National company can't simply include regular powerade in their clinic or allow employees to order, if needed, on the corporate card.
I tested well in all categories and could most definitely donate, but to be disqualified because of a Diet drink(I may never need) and solely
on the basis of an "IF", sounds absurd.

Something must of change on the BioLife APP/Promotion. It happen around September 29th, 2021. It does not show my last donation for the platinum profile and my previous frequent Bonus donations. I'm going to donate today but I fear I'm not going to get the proper payment based on the promotions I see. Can someone look into this Please! The center is not very helpful when it comes to this type of issue. Name is Song Yu and I give at the Mounds View, MN location. This will be my last donation if this does not get correct. Thank you!

My frequency bonus for my 8th donation completed on September 28 didn't get loaded to my card. I have the screenshots from my promotions dashboard, my donation history, and payment history. Promotions shows that I completed the 8 donations required to recieve the frequency bonus. Payment history shows that it didn't get loaded on September 28. I asked at my donation center and was told that they aren't able to correct it. How do I get this corrected?

I couldn't donate because they didn't have a blood pressure cuff. To fit my arm i guess some big people that need a xl adult blood pressure cuff can't donate cause they dont have one i feel like that is discrimination and disappointing. Sure should be able to accommodate all size people .

Hey I'm filing a complaint because I haven't received my payment for donating plasma & usually I get it right after I'm done donating but this is the second time I have problem with getting paid for donating i am very patient with everything but I also called the center and they are not being very helpful with me I just want to make sure I'm getting paid so If someone can help me get this problem solved it would really appreciate the help

I had an appointment today I went in I donated and then when I left I still didn't have my donation payment. Why did I not get paid? Like this doesn't make any sense why I didn't get my money I literally was there forever I think I was there for almost 4.5 hours. I've never had to wait this long a plasma donation center but this is ridiculous that I said and took my time, waited and then donated and still did not get paid.

The Muncie, Indiana location is a disaster. People in line are waiting 1 1/2 hours just to get checked in. This is a terrible way to expect people to donate. There are 27 people in line. No less than 11 have said they are not coming back. There are only two people checking folks in. There has absolutely got to be a better way! FIX THIS AT THE MUNCIE LOCATION!

I donate at the Riverdale Maryland locations and must say I usually don't have any complaints about this place, but recently I've not been pleased the last two times I've came. I guess a new strict appointment process is being adhered to but they're not giving us the same kind of treatment of organization when we arrive in the back. It's like once they call new donor and get you into a chair your just waiting until whomever comes over. I've watched a tech stick a guy then set up two machines that had absolutely nobody placed at them while me and a donor that came before the gentleman she had just stuck waited 15 more minutes to be stuck cause supposedly we were in someone else's section…You've got to be kidding. You don't start a process of organizing and drop it once the donors are placed into the seats. Again I don't have many complaints about this location but this is certainly one that I do have. And I'm sure Biolife will get better. Thanks for what your company does and for helping out donors as well.

Terrible Costumer Service. My 20 year old Granddaughter was made to wait 3hrs. The phlebotomist blew her vein and was told to return on Sunday. She works Sunday mornings and was 15 minutes late. The manager Kolin was very rude and turned her away . She should have been accommodated due her previous day treatment. I believe BioLife is a bate and switch company. College students are depending on your false money offers. I am making a report with the Illinois Attorney General.

I recv'd a coupon for 600.00 if I donated 8 times in a month. Yes, it stated quite clearly that I had 30 days to complete. There are absolutely NO appointments except once a week. When I pointed this out, the woman at the desk stated, well, you just have to look for cancellations. I work all day. I can't come in "whenever." This system is set up very poorly. I will be going back to CSL where there is not this amount of waiting. They are alot friendlier as well. I think this is a poor way to run a business baiting people with promise of a decent amount of money only to not let the person be able to collect.

I attended my new donor appointment in Universal city on September 21st at 0810. I was honest about EVERYTHING. Did not suspect I had a reason to lie because I've donated at CSL eight times in the past months, told them the truth during my screening as well and there was never an issue. Biolife denied my donation because my THS hormones were monitored only as a precaution during my third pregnancy in 2019 and I was never put on any medication. My levels were always boarder line during my pregnancy, I was told because the thyroid hormone competes with the pregnancy hormone. Since Biolife denied my donation I went to another plasma donation center, was considered a new donor since it had been two weeks since my last donation at CSL and I donated. I understand being cautious but this is ridiculous! I was denied at Biolife because I my TSH was monitored during my pregnancy that ended in 2019. That's like denying my donation because my vitals were monitored during pregnancy 🤷🏼‍♀️ Makes NO sense! As a nurse I'm extremely disappointed in the nurse who denied my donation.

I donated 8 times to the Birmingham, Al location. On the 9th time i was halted and cancelled due to test results. The manager was very rude and informative stating i had to wait the 2 weeks to get my lab results for Hep a, Hep b, Hep, c, and a couple of other items. I received my test results and initial was positve but the interpretation was negative. I called back and the manager refused to tell me if my results were reported to the Jefferson county Health Dept and why was I barred when the results were negative. I made an appt with my physician and went on 09/20 after worry and stress thinking I had one of the 3, just received my results back from this and it was 100 percent negative. I submitted two times, contact me on the web site and no one has called me. I need some answer or will be forced to escalate to get my answer.