BioLife Plasma Services
Reviews and Complaints

Today i was deferred PERMANENTLY from donating at Bio Life Plasma in Janesville for complaining about wait time efficiency. Today the wait time was 90 minutes but there weren't many there. I've driven 60 thousand miles, over 20 years to donate 1300 times, and this is what happens. As of now, i'm trying to reach "higher ups" for appeal.

So of course I went through the.process for an hour or so since I was a new patient. So when I went to talk to rhe.lady..or I'm sure she was just a nurse practitioner, she was just very condescending. In computer orientation there where I had to answer a bunch of questions about my health and so forth, I had to answer yes to ptsd. I'm fine but I have been diagnosed a few years back since I had a few pretty frightening events in my life . But also it was things that I had no control . Over, anyways, since she was sitting at her desk I had to stand on the other side facing her and it was just kind of weird for me and of course you know I might have been swaying back and forth because that's just the type of person I am and after being just extremely kind of sending and almost rude she closed the door and she's like I have you ever been diagnosed with Tourette's syndrome and like absolutely not I'm 45 years old I would have been diagnosed a long time ago and so anyway purse I didn't get to donate plasma and I just I had a very bad experience there from start to finish really I'm white and most people that work there we're all of African American descent if you will so each person that had to you know show me things and you know about the center they were just extremely rude but it's 0-4-1 I was very much discriminated against just because I'm white doesn't mean that I don't get discriminated and a lot of white people do actually so and I'll start trying to start you know playing that race card but anyway what was really ignorant is that she thinks that she could diagnose me again a 45 year-old woman who has two grown boys and a granddaughter at 45 years old so she's going to diagnose me with Tourette's but anyway I mean she was just extremely ignorant condescending and I was utterly offended that she her name is Diana she did not say doctor and I'm sure she isn't you know treated me that way and I've actually heard other people that have said the same thing that are white

I went to the Greenfield location in Wisconsin on November 23rd, 2021. I showed up ten minutes early for my appointment and wasn't sat for a while, as usual. As soon as I was sat, it was very clear this female tech did not know what she was doing. She was all over the place and kept coming and going before the finally came to poke me. She then didnt know how to use the machine so called another female tech over to explain to her WORD FOR WORD how to use it. I told her immediately upon her poking me that she had hurt me (I understand getting poked hurts but this REALLY hurt.) She left and got a male tech, who adjusted it painlessly and then said that the arm would not work. So i said switch to the other arm. Male tech goes away, female tech pokes me again. It hurt, AGAIN. She asked me if it hurt and my answer was yes and I shook my head so. I know she saw me and heard me, but ignored me anyway and walked away. Low and behold after the first draw, the return pressure was too high. The female tech comes back and calls for her little friend to come and explain what's going on to her. They both then tell me that I am going to be deferred. 2nd tech then asks 1st tech if i have any previous deferrals. She said no. They both then blabber on saying not to worry and that I can come back later in the week and still donate. They also told me if this same thing happens again I will be deferred for the 8 week period. I asked them to instead re-adjust it so that I could get my cells back and not have the deferral. They said that was fine. They adjust me and let me sit again. Well, half an hour goes by and not a single cell was returned (according to the 1st tech who poked me). When she told me it wasn't working, she reminded me that this wont be an 8 week deferral. So I said fine okay ill just leave. The tech scratched me with the needle when she pulled it out too. I sat for 10 minutes like I'm supposed to and even asked the nurse as well to be sure that I wasn't getting deferred and she said no I wouldn't be. In the car on the way home, I scheduled my next donation for 11/27/2021. When I went to double check today what time it was scheduled for the app said i was ineligible. So I called Biolife and asked for a manager. He basically told me to [censored] off, and said there would be no punishment for the tech who didn't know how to do her job and blatantly and repeatedly lied to a customer probably just to get me to go away. I would like the deferral to be erased and to be allowed back to donate immediately as it is the holidays and its how i pay a good chunk of my bills each month.

I had a BioLife appointment on Sunday November 21st 2021 at 9:50 a.m. I went through all of my screening went to go have my physical examination was asked about PTSD by the nurse and I told her I was not formally charged with PTSD and at that point I told her that I had a childhood drama she began to laugh and stated "DON'T WE ALL, [censored]ING DAD"! And began laughing. I am a childhood sexual abuse survivor I suffered from severe childhood sexual abuse. This in turn made me feel uncomfortable disrespected, unsafe revictimized scared and uncertain of myself.

I'm at the Kyle TX location, in the bronze section. A phlebotomist named Chris did not even ask who was next, he just started working on someone who had just laid down. I had already been waiting for 15 minutes, and my time is valuable to me. Now I won't feel comfortable looking at my phone until I get seen because when I do I get skipped. Instead I'll have to stare down the employees just to make sure they're paying attention.

Received a promo coupon for the extra funds but was told management had to enter it. I was never informed my donation for that day would not count toward the promotion coupon is that management had to enter. Upon doing my second donation of the week which should have been be a payout of $100, my first donation didn't count and they refused to fix it. I was told that they could just take the coupon away then and I can go back in to platinum instead, it was my choice. So I received $40 for the week when I should have received $120. Yet my boyfriend with same coupon got his just fine. What a joke.

Today i was deferred because my hermetic rate was at 55, 1 point over being acceptable. i have an issue with this policy because this number can fluctuate so much with the amount and type of food consumed and amount of water drunk. I could have rescheduled the appointment for later in the day or even a couple hours later and gotten that number down to the acceptable level. This hermetic level has always been and issue with me in that there should be a way of checking this mechanically/electronically and totally removing the human intervention. I've been donating for 10 years and seen too many errors made by the screening technicians to where I've been deferred by the technician entering information incorrectly and no fault of my own.

To whom it may concern,

I had an appointment at biolife McDonough, Ga at 4:25 on Friday, November 5th. I arrived at 4:35 due to heavy traffic and had to wait until 4:40 before anyone checked me in . At this time they told me I missed the 10 minute grace period and that they could not see me even though I was there within the 10 min period. There was no line. I explained to the manager that I had driven from 45 minutes away.
I also had an appointment on 11/3/21 at 4:25. I had to wait in my car for over 30 min. They called people that came in after me to come in before me. At 5:45 I was still waiting in line to donate so I had to leave.
I feel that the workers at this center do not value my time.

Thanks you,
Kelly Adamson

Please please review those that are responsible for scheduling staff. I'm here 1hour after opening. There are at least 30 people ahead of me in line. I see one bay working and I see 2 running the donations. Last Sunday the wait was 3 hours before getting to a bed. I've complained in the past about the same. No changes. I've seen a large staff here.

I tried to donate as usual at the KC office on Ambassador Dr. however a Manager did not show up for work so we could not donate. There were 15 people coming and waiting to donate. After the staff on duty notified us they could not get in contact with a Manager we all left. This was on 11/5 at 6am.
I believe the right resolution is to credit those of us that showed up as regulars. Please do the right thing.

I went to plasma center on 10/29/201 and was unable to donate due to the staff not knowing how to take a blood pressure even the nurse could not do it I told her it was not connected right but she said I keep telling them they need a new blood pressure machine. I feel this is unprofessional of them to do that and feel like since I complained before due to waiting 7hrs and the staff calling other clients before the ones that were there first they retaliated against me by saying blood pressure machines not working and like I said I seen it was not connected correctly on two different machines so that's not a coincidence I don't think. She offered me a $50 promotion the next time I come but I told her I wasn't coming back. One of the staff said awe she can't donate as I was leaving out. Thanks Laurie Sharp

I donated plasma 10/29/21. I had a coupon (promo code DON800) to earn $800 for 8 donation within a 30 day period. The disbursements will be paid $90, $90, $90, $100, $100, $110, $100 & $110.

This was my first donation. Biolife, Longmont only loaded my card $20. I told a staff who advise I inform a manager to fix this error. The manager advised she adjusted the amount and the balance will be available no later than the end of day, and if not tell, her on my next visit.

I didn't believe her, but I was too tired to inquire another further. I was at the center for about 3.5hrs and just finished donating 886ml of plasma. I was tired and didn't have the energy since I wasn't offered a snack or water.

This is the first time I have ever donated. This was not a five star experience!

I will say Mia, the tech who assisted was great. She was very attentive and ensured my comfortability.

I want what I am owed. I did my part and donated, now do your part and pay me the agreed upon donation.

I called the center numerous times, but no EVER answers the phone there.

Mekka E Brincks
[protected]@gmail.com
[protected]

I am here for my 2nd appointment today. It's 610 PM and my appointment was scheduled for 425 PM. I was checked in, did my blood work, vitals, computer questionnaire, then sat and waited 55 minutes to see the RN for my physical. After voicing to her that I was upset due to waiting all this time, , the RN asked me if I was anxious. I said, well yes, I'm highly irritated. So she calls in her manager, , for me to make a complaint. I was not allowed to make a written complaint, the manager explained they were short staffed and this was the only RN available tonight! She offered me a coupon for the wait, then left the room. The RN then continued my physical and at the very end, told me I couldn't donate today because I'm upset! The last time I was denied because I was deferred in 2007. So they had to wait for my paper file to come in. Now this! This is my 2nd horrible experience here. Clearly you don't need plasma very badly because I was deferred today because you don't have staff. I won't be returning. That's horrible to treat people like this!

I had been donating at the center in Lakeland, FL since April. My blood was tested and nothing cane back. I took a break from donating from mid June until early September. I donated on September 3 and blood was taken for testing again. I came back a week later to donate again and was told that my blood work results were not back so I couldn't donate. 3 weeks later I get a certified later saying that I tested positive for Hepatitis C! I immediately went to my doctor who did a full Hep C panel and it came back NEGATIVE! 2 of the 3 labs that they sent my blood to also said it was NEGATIVE! So, it's pretty obvious that the second lab made a mistake that resulted in a Positive result. Now they have put my name on a National Registry that says I can NEVER give blood or plasma ever again! DO NOT donate with this company they are shady as hell!

I had a friend recommend I go to BioLife and donate blood and then she could get $150 referral fee. Since she was short on money and it seemed to be a good cause, I proceeded to set up my profile online and attempted to schedule my initial visit at the Lewisville Center. However, the website wouldn't allow it with the error message "there are no centers available in your area". Therefore, I called the Lewisville Center and the receptionist just said to come on in and they would get me all set up and she made me an appointment at 1:00 p.m. on 10/21/21. I explained that I was about 25 miles away so it would be a 50 mile round trip and I would want to donate that day as well. She said that should be no problem so I drove to that site. After arriving a little early on 10/21/21, I was put through their assembly line system of login and I gave blood samples for testing and had all my vitals checked and proceeded through a very thorough computer questionaire process. I was then told to go to a waiting area again as everything was fine and the doctor would call me shortly for my physical. After waiting another half hour, I asked how much longer it would be as I had already been there 1.5 hours and their website said the initial visit should take about 1.5 hours in total, including the donation time. She then informed me that the inital visit might take up to 4 hours! I said they really need to note that clearly on their website and she said she thought it was. Finally, after 2 hours, I was called into a private room and a male nurse asked me a couple of questions for clarification and then noted everything looked good, but before I could be seen by the doctor for my physical I had to take a release to my private physician and have her note it was ok for me to give blood and then have her fax it back to them and then I could schedule my next visit. I said I had been told I would be able to donate that day and he got rude and indignant and said that clearly wasn't going to happen! He said because I was old I had to get my private doctors permission first since I was 68. I told him there was no statement of that requirement on their website and no one mentioned it to me previously even though I had talked to multiple BioLife employees previously and been there 2 hours already. He said I had no choice as that was a requirement of all old people over 66 years (very rude). When I was persistent explaining I had driven 50 miles and wasted over 2 hours at the site already and asked for at least a mileage stipend, he said no way and finally went and got a manager. She said she was sorry and that was their policy but she assured me I would be given first priority when I came back next time. I took the forms for my doctor and reluctantly left. I then drove 30 miles to my doctor's office, waited in line for her nurse for 45 minutes and explained the situation. She said unfortunately the doctor was out that afternoon, but she would make sure she signed the form and faxed it back to BioLife the next day (10/22/21).

I then followed up with my doctor and was told she was busy Friday but I was assured she faxed it back to BioLife on 10/25/21. Since BioLife was closed on Mondays, I called early Tuesday morning ( about 7:00 a.m. on 10/26/21) and the receptionist said she would have to get a nurse to locate my doctor's permission slip and then they would call me right back. I said ok. Unfortunately, after waiting about an hour with no call back, I started running errands. Finally, at 9:08 a.m., a lady nurse called me from BioLife Lewisvile and said she found my faxed in permission from my doctor and everything looked good so all I needed to do was to come back in and see the doctor for my screening physical so I said I would come in at 1:30 p.m. that day and she acknowledged my time but as she started saying something else, the line dropped because I was driving along.

I then proceeded to the Lewisville Biolife office and arrived at 1:25 p.m. on 10/26/21 and explained I had an appointment at 1:30 p.m. The receptionist looked up my records and said it unfortunately looked like my appointment had been requested but not confirmed yet because the doctor had not yet "reviewed" my doctor's permission slip. I explained that the nurse had called me earlier and assured me my permission slip was there and in order and everything was fine. The receptionist said she would see what she could do and she gave me a blue card and asked me to wait and said a nurse would be with me shortly. I then waited a half hour and finally a male nurse called me into a private room. He stated very curtly that the doctor still hadn't "reviewed" my doctor's permission slip so I couldn't get my physical yet. He said they would call me when I could schedule my physical appointment as the doctor was only there Tuesdays and Thursdays. I explained that a nurse had already called me that morning and I had scheduled my physical for 1:30 p.m. that day and it was Tuesday. He rudely said the doctor said he hadn't yet reviewed my permission slip and he refused to do it that day since I came in before he did it. I implied the doctor must be a prima donna since "review" should take less than a minute. The rude nurse said whatever and I was not going to see the doctor that day! I said I should be compensated for 2 trips and several hours for nothing and he had me wait while he went to get another manager. When the female manager finally arrived, she said there was no way I would donate that day or even see the doctor as they had "special rules" for old people. I said that amounted to age discrimination since their website said they take people up to 99 years old with no stated extra requirements. She said whatever and then noted I would have to schedule yet another appointment on another day. She asked if I wanted to at least schedule my appointment with the receptionist then and I said no as I was upset with all the wasted time and trips and cost to me so far and I might schedule yet another appointment online when I got home and cooled off. I then left and drove home.

On 10/27/21 early morning I decided I already had so much invested in this blood donation effort that I really needed to schedule yet another appointment. So I logged into my portal on the BioLife Lewisville website. However, when I attempted to schedule my "appointment with physical", I kept getting an error message that said I needed to call in to schedule my next appointment. Therefore, at 7:22 a.m. on 10/27/21 I called in to the Lewisville BioLife office at [protected] yet again. I explained to the receptionist the problem and she said to wait on hold and she would find out what was going on. After about 15 minutes on hold, a female came on the line and introduced herself as Haley Vasquez (sp?). She said she was a manager there and unfortunately I was deferred. When I asked what that meant, she said I was permanently banned from all their facilities due to my inappropriate behaviour yesterday. I asked what "inappropriate behaviour"? I acknowledged that I was very frustrated but assured her I hadn't once cursed or raised my voice. She said that was true but I had stated that my treatment amounted to age discrimination and they (BioLife) would not tolerate being accused of that. Too Bad! Nothing I could do!

Unreal! Please help!

Services are good and friendly however I got a bad stick. A guy named Max drew my blood made a mistake. He stuck both of my arms trying to find a vein instead of turning me away. When he stuck me, he did it in the wrong area and the pain was unbearable then he found a vein after I complain about the pain and he moved the needle to another area then I started bleeding. I thought the pain would go aways but this was 2 weeks ago and my arm still hurts I believe he placed the needle in my bicep muscle.

Sir, I, Rady Williams, was discriminators for the second time in one year against by employees at Biolife Plasma at Marrow Ga. location. Problem, I was informed by one of two nurse that my blood produce 6.1 protein result and the second blood test produced 6.3 protein reading thus resulting in deferral and demanding third blood test; however, my personal physician requested labs results but Biolife employees refused citing policies. Sir, because Biolife have identified a potential medical problem that which removed I from donating by law all medical labs reports are to be use to save the health of my person, yes I am human and should be respected, they insisted to tell me of the problem but I am not a Physician MD.
Thank You

I had my very first appointment today. The staff were very rude and told me to stand off in this hallway. My appointment was for 2:30pm, I got there at 2 and was not even seen until 3:15. The lady got my information but was more worried about the other clients instead of letting me finish registering in the system. Then she walked me to the back where some very rude lady "checked my veins." She didn't look at me the whole time and took maybe 30 seconds to check both arms and walked off saying defer. I asked the other woman what was wrong and she proceeded to tell me my veins weren't any good and that I need to drink water. I had literally been drinking water and some Gatorade all day prior to my appointment because I knew it could cause some dehydration so I knew this was [censored]. I felt as if she was being very racist towards me and I'm angry that I couldn't get more than a 30 second "exam." I have my own job but I really need this extra money for my bills and I am more than happy to do whatever it takes to donate and "work" for it. It pissed me off that I waited so long to be treated in such a manner.

These people are mean spirited scammers. Their shell game of payout amounts is designed to mess up your donation schedule so you almost always receive the minimum. Obviously the compensation system is designed to trip you up and keep you guessing, so that desperate people will end up keeping on feeding the Vampire that is biolife.

You have to donate twice in one week to get more than gas money, but you can't donate sooner than two days in a row. That means you only get one or two days to donate and if you miss it, the payment schedule starts over. You'd have to be unemployed to meet that schedule. Normal people's schedule varies and they know you'll miss a beat.

Some coupons amounts aren't applied until your 6th donation, but you must make that 6th donation within 34 days. But you can only donate twice a week. That means If you miss more than 2 donations in the month, the clock starts over.

Then they offer you coupons that don't apply until you have donated 6 times! If they apply that coupon, it will eliminate the previous coupon which hasn't expired, so you will lose that money and won't get paid for another month with the new coupon. If you ask what the payment will be for your donation that day they tell you nobody knows, you can find out after you donate.

Recently they have implemented a scheduling system to make things easier for nobody. In a city with 4 million people you have a 5 minute window to make your appointment. If you're early and no one is in line ahead of you, you'll still have to wait. If you're late, come back tomorrow. If that ruins your payment schedule that'll make them even happier.

Not worth the risk.
Not worth the time.
Not worth the discomfort.
Not worth the unknown factors.
Not worth the lack of decent compensation.