Best Buy review: "You can pick your item up today! It will be ready in an hour or less!".... NOPE!!!

Called the Glen Burnie store to ask questions about a couple of items before I purchased them and ordered them only with the help of the rep on the phone. I asked him when will my item be available to pick up and he said that since I ordered already that he will go out on the floor right then and get the items and they will be ready that same day if I wanted to come by and pick them up.

So I went that SAME DAY in an Uber to pick them up, only to be told by a rep in the store that the item is not ready, is unlikely to be ready that day, and to "maybe check tomorrow."... WHAT?! So after telling them that I found the items on the floor and they can just prepare them now since I've already paid for it, and they say to me that "It doesn't work like that. The items have to go through further clearance because I added my friend to the pickup list just in case I couldn't make it, and that that could take a day or more." WTH!?

So after requesting the gentleman that I spoke to on the phone so that he can tell them what he told me, they said he does not work in the store, it's just a call center agent... even though I called the GLEN BURNIE store and he said that HE would go out on the floor and help prepare my order!

So after them repeatedly saying that there is nothing they can do, I ask to see a manager, who told me the same BS, only he said the hold-up was my bank, to which I checked right there in front of his face and confirmed that that was a lie! So instead of continuing to go in circles with these clowns, I just left, and canceled my order when I go home because I don't trust what I was told about the items and I no longer trust this company! 40+ bucks in Uber rides WASTED and they didn't even offer me anything past a half-assed "Sorry" for compensation!

I used to love Best Buy, NEVER AGAIN will they get my money or my recommendation!