Best Buy reviews and complaints 2
View all 1143 complaintsBest Buy - Mobile
This is for Masoud the assistant manager who is so full of himself. You’re unprofessional and just admit it. Too proud to say you’re sorry and blame on the other staffs is unacceptable. Glad I didn’t sign any contract with you. Guess what?! I’ve found better service elsewhere! The whole team is a joke. That’s why the department was dead. You’re unprofessional.
Best Buy - a defective fridge and then illegal (literally) follow up
I bought a fridge for $2, 000 +. I waited 2 weeks for the fridge to be delivered. The delivery people dropped it off, without bothering to find out it was defective. When I could finally get the repairman in, he said that there was a defective pump and the fridge: "was never going to work".
I went to the store to exchange the fridge. I was told that to do that I that had to take (another) afternoon off work the following day to do it. At that point I askeI could not get my money back. and was told that they would bto give me money back ever, all I could get was an exchange.
This was untrue; under the Sale of Goods Act, Best Buy must give me my money back. Denying that was an offence under the Business Practices and Consumer Protection Act.
I hear you. Bought an entire Samsung suite. Replaced refrigerator 2x, dishwasher 3x, gas range condemned! Joined a Facebook Samsung complaints and things are rolling. Given directions via website owner. SAMSUNG WILL HAVE TO REFUND! Bottom line. Others get immediate action in small claims court. I’ve been dealing w/SAMSUNG REFRIGERATOR, REFRIGERATOR ICE MAKER, DISHWASHER, GAS RANGE ( condemned by warranty company on home repairs), growling MICROWAVE. I have done all paperwork. DONE jumping through hoops!Exhausting and feel like Samsung threatens. Offers one thing and get another response. So many people works on same complaint. No communication system within Samsung. Nobody reads what has been previously texted and recorded. I have most important texts. Always ask for email or texts. Keep everything even if you have disposed of defective unit. Customers now ZGOING BACK AND GETTING REFUNDS ON UNITES DISPOSED OF! SAMSUNG IS RATED -1 million. My rating. Probably more. Oh, I have been banned from Best Buy complaint forum and cannot go into a Irving, TX store. I have taken the place of my husband since tragic accident in 12/2020. I’m 77 years old and nothing matters except the sale! EGREGIOUS AND INAPPROPRIATE! Horrific complaints. Should not be selling known defective products. Lowe’s does too!
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