Best Buy – Page 18

Best buy Tulsa 71st St. I drove all the way from Muskogee Ok to purchase a tablet it wasn't too busy. I asked store greeter( after looking for 10 mins for item) he was polite and called for assistance. I'm not kidding 20 mins later still no one to help me and as I approached said greeter he turned away as he had something to do this has not been 1st time this happened I will never ever go to any best buy as this is a constant problem. I waited 30 mins. I'm A grandmother but when someone younger wearing tiny shorts ad hardly a top shows up there knocking themselves down to assist her don't say that's not possible that IS the reason I left 30 mins that young thing barely waited 5 mins. Thank you for continuing to be a terribly rude store and prejudiced store. Best buy IS probably the MOST prejudiced store ever. Congratulations best buy #1 at something and its not customer service.

Hello,

My name is Fatemeh Najafi and I bought an iPhone 13 pro from Best Buy on March 2022 with an extended warranty (18CAD per month). Unfortunately, the mobile phone had problems and I sent it to Geek Squad Best buy with the original box. In my phone conversation at the late May with Best buy customer service, it was agreed to replace or repair the iPhone. I sent the iPhone with its original box to the Best buy (470 Saint Catherine street-Montreal) and after passing nearly 2 weeks, I received the repaired iPhone without the box. It was shocking because of the requirement of the box for either registration in my country or selling it to someone else. How can I prove that the mobile phone authentically belongs to me?

I called the Best buy customer service for getting some explanation about the missed original box and the repaired iPhone. After waiting a long time, I found a contradiction in the the operator explanation: she told me the phone I have received is a brand new one not repaired while on the packing it was written repaired. Also, they lost the box and they do not know where it is. It completely force me to question the quality of the service and repair from the Best buy. Since I saw I could not follow up my problem by phone I decided to go to the best buy and talk in person with someone. After going three times, eventually they told me they can pay 50CAD for the original box as a compensation for their mistake and I did not accept their offer. No one answered me clearly and I asked them for talking with a senior supervisor, the employee told me with a little rudely manner: there is no higher rank senior than her. I should say, I spent a lot of times from my office hours for standing behind the line, phone conversations and being present at the Best buy. I am disappointed wholeheartedly from both services and employees’ behaviors of the Best buy and I want to complain to get my true right.

The below information can be used for finding my case.

Your plan: Geek Squad Protection Plan

Contract Number: [protected]

Four-Part Key: [protected]

Incident Number Assigned: [protected]

Phone number: [protected]

I look forward to hearing from you.

Best regards

Proform equip. purchased 10-21-21 with 1yr parts and labor warranty. On June 5, 2022, I contacted the manuf. of a broken part. They agreed to do the repair under my parts and labor warranty. They sent me all the parts necessary for the repair by June 17th. They told me to expect to contacted by a contractor to schedule the installation within 3-5 business days (from June 17th). Many inquiries by phone and email all reiterated I would be contacted to schedule the installation but nothing has happened. The manuf. has abandoned my warranty parts installation, after their last email to me dated July 5th, 2022.

I purchased the Best Buy extended warranty but Geek Squad says they cannot assist until the manuf. warranty expires. Geek Squad says they cannot assist in getting the manuf. to honor the manuf warranty.

Best Buy continues to sell the Proform equipment even the company doesn't honor their 1yr parts and labor warranty. Best Buy refuses to assist customers who have problems with the manuf.

I ordered a stove/oven from Best Buy online. It was shown as in stock and gave me a delivery date. The same stove was available elsewhere, but the delivery date would have been days later. Since my oven stopped working I wanted it asap. I ordered it and my delivery date & time was CONFIRMED by Best Buy that day. No one reached out to inform me the item was not in stock, and weas, in fact, back ordered. 2 days before delivery I received a text to go online to schedule my delivery date...what? I already did that! I called them and told them I had already done this and the date and time was confirmed by Best Buy. The man informs me that the item is not even in the warehouse yet. I asked why no one contacted me to inform of this much earlier, but he had no answer. He also wouldn't put me through to a supervisor even though I asked multiple times to speak to one. After being put on hold and still no supervisor or real answer about why I wasn't contacted about the back order, I cancelled the order. I can literally pick up this exact stove at Lowes today! This is the most unprofessional company I have EVER Dealt with, customers are not their priority, and because of this it is unlikely they will remain in business very long. I will not do business with them again and will tell anyone who asks me about my negative experience.

I ordered a ProForm Treadmill from Best Buy on 01/24/2022. GeekSquad came out to my house on 01/28/2022 and delivered a rowing machine. Rowing machine was sent back with the GeekSquad due to the error. GeekSquad picked up the rowing machine 01/31/2022. The initial treadmilll order was cancelled by me on 01/24/2022. Best Buy has never refunded my money that was paid out on the treadmill. I have called 50+ times and am continually told this will get taken care of. It is now over 6 months later and I still haven't received my refund. I have never had a treadmill in my home, only the rowing machine that was picked back up and was never taken out of the box.

My complaint is related to an iphone order. The end of June, I went into the Racine WI location to order iphone order #[protected]. I wanted the product shipped to the store, but the guy put it in to be shipped to my house instead. He told me the order couldn't be updated because of the item that was being shipped. So I agreed to have it shipped to my house. With my Best Buy account, the wrong address was listed in there and the guy did not verify the address before placing the order. I found out the incorrect address was listed when I got a shipping email from FedEx. The shipping address of 4920 Lindermann Ave Racine WI does not exist as it is supposed to be 4020. Needless to say, this never got delivered correctly. I contacted Best Buy about this and they told me they couldn't fix and I have to call FedEx. I called FedEx and they said they couldn't ship because there was a signature restriction on the order. I then called the support line multiple times and finally got someone that put in an order for a replacement. 2.5 weeks went by and the replacement never got shipped. I called again and requested the entire order to be cancelled. Another week went by and they only cancelled my replacement order, not the original, so I have no refund for the deposit and the monthly payments on mobile bill. Next, I went to the Racine location in person on 7/26 to try and get this cleared up. I was told they have to try and retrieve the package from FedEx first, but if that didn't work they could order a replacement. They took my name/number and said they would call back. It has now been a week and I still don't have the ordered cancelled OR a new phone. I've very disappointed in this entire process that no one seems to care that I'm paying for this product that I currently do not have.

It is garbage...I have had it repaired once in the first three months and now having them come out again...It is definitely not worth the extra money...in terms of Best Buy support; that's a joke to...all they did was refer me to the manufacture...when I asked them to bring up my previous repair, they somehow couldn't find it...funny, I have the replacement part and LG has a record of my call...

your 3rd party refused to deliver and replace the existing fridge stating the doors had to come off they do not the fridge was brought in with the doors on it,

I spoke with 7 different "Total Tech" experts with absolutely no remedy except to tell me my fridge could be delivered Aug 2 the earliest and I would have to pay to have the doors removed then Denise came back and said I would have to remove the doors.

I cancelled this $3600.00 order to get back $3200.00.

I will not under any circumstance make a large purchase with Best Buy again.

I just purchased this house so there is a lot I am replacing and Best Buy just shot themselves in the foot.

The only 2 who were clear on their names were Dakota and Denise.

"Total Tech" is most definitely a misnomer!~!

I purchased a Samsung chromebook at best Buy, new not refurbished, and about three years later I started receiving notices from the computer that it would stop receiving updates, and I consider it theft to sell me a product which stops operating optimally - and may lose critical functionality - after a certain time and not telling me this at the time of purchase..

So there are three companies involved: Google which makes chrome, Samsung, and Best Buy, but Best Buy is the one who sold it to me.

I went to Best Buy and spoke to a store manager and told him that Best Buy should notify a csutomer if a product will only work fully for a limited amount of time. I asked him to imagine a refrigerator or a car which would stop optimal operation and could fail in unknown ways, after three years!

He said this was standard, all stores sold chromebooks knowing they would last fully only a certain time, I told him but I am here in Best Buy and bought it here, i am a long time customer, I expect the salesperson to let me know. He said they couldn't check the update-expiraiton dates of all their chormbooks, so I said of course they could and I showed him how easily one can find them (now I am educated about this, not when I purchased it) and I'm sure their tech people know how, and he pointed to the shelves and said there are too many models to be able to do this, so I said that Best Buy should not sell them if they can't tell customers that they will 'expire'.

I asked if their tech geeks could extend the update time he said they couldn't. I said I could give the store back the one I have which is in excellent condition, and they could give me one which would last more years, he said they can't do that, the could only give me some buy-back for the one I have, obviouly at much less than the cost.

So he said I should write out (by hand) a letter which he would show 'to corporate'. I wrote it right there. However I did not receive any response at all.

So two weeks later I went in again and spoke to another manager, who was rude and completely uncaring of my complaint.

...

Desired Outcome: Originally I'd have said refund,extend update period,or provide model w/ 3 more years, but due to the time & aggravation, I say compensate me with a better model (and I can't give them the 'expired' one now since I'm not anymore near a best buy)

We bought a tv a couple years ago and bought the protection plan. The screen got accidentally damaged about a year after we got it, and we took it in. The person who helped us said we could get it fixed, but he also said we could exchange it with another tv. So we did, and we had to just pay the difference betweenthe price of our old tv and the new one. We bought another protection plan for the new one. The screen on our new tv got accidentally damaged again. We went in and talked to a different employee and he said that they don't have an accidental protection plan for the tv's. I told him that last time we were able to get a new one and just pay the difference, all he had to say was that the employee just gave us an exception. I should of asked this guy why couldn't they give us another exception, but we were to angry. We all feel like we just got screwed over! We cannot afford a new tv right now, and probably for for awhile. This needs this problem to be handled. We want to be able to get a new tv just like the first time our tv screen got accidentally damaged. My email is [protected]@yahoo.com Please get back to me asap. Thank you.

I purchased a stove and a microwave from best buy and for the past month in a half going soon on two months I can not get my items they have rescheduled 5 to 6 times and when you ask to speak to a supervisor it's an issue as well.

My money paid for an item not for me to have to wait and never get a call and taking off from work for the item in vain an no delivery and no curtesy call to say it was cancelled or back order. I would like my items as my money could have been earning interest in my account and I will have to also contact better business bureau about this matter as well

Service order #7695955 Protection Plan #: [protected]

This appliance has been broken since March, 2022. I have had numerous service visits and phone calls and no resolution. I understand it has been "elevated" to Exchange Support. Every time I call Exchange Support I am told it is being "elevated" to the Manager's department, and that someone will call me. Nobody ever calls me. Today a pleasant young man named Chris assured me he was sending this inquiry along to managers. I really don't believe any of this any more.

In March, electronic messages came across the control panel. The first repairman did not read the manual and did not understand this was a "downdraft" unit. He pulled it away from the wall and yanked out the ventilator to the outside. I paid my contract $325 to reconnect it.

Parts were ordered, parts were installed. The electronic messages continued to state that the device was "miswired" among other codes.

Will somebody please call me back? I'm tired of calling and retelling my sad tale to yet another hapless customer service rep.

[protected]

P.S. My ordeal with this oven started on the day it was delivered. In spite of having a Geek Squad member come to my house prior to delivery to measure, the unit (1) did not fit in the space allocated; (2) was incompatible to the electric/gas pipe location (Geek Squad guy didn't check); and the delivery guys left the unit in the middle of the kitchen and fled. My contractor had to bring in an electrician and somebody to "shave" the countertop. It took them an entire day to install the range at a cost of $1,200 to me. And now this fiasco. I would like to get this resolved. Thank you.

Winston with Geek Squad Grove City, OH has to be the absolute rudest employee. He talked very demeaning to us as though we were idiots while trying to obtain service for an iRobot mop under their 2 year service plan. We ended up walking out due to his attitude. I know it’s hard to get employees these days which means crappy service is NEVER addressed. Very disappointed

I called Bestbuy for repair of my new refrigerator making a loud noise. I understand busy times. My appointment was booked for a week out between 12 and 4pm. Nolton calls me approx 8 am to ask what is he coming for. He states they didn't do the ticket correctly. I asked who is they, don't shift blame. You work for the company sir, it should be an apology and WE made a mistake. Anyway when he arrived, he said from outside the door that the problem is the compressor and we don't do compressors, so you need to call samsung. I asked Nolton was he at least gonna come in and check it? He came in my house and tried to sell me some african ciclid fish and a bbq grill. I said sir what about refrigerator. He opened the fridge door and said it was a vamp cover or something else and he needed to order parts because they don't carry parts on the truck. He was on his personal phone arguing with girlfriend/wife in my house. She was more rude than him. He told her he was with a customer, but she was impatient and made him talk. Don't be in my house arguing on personal phone and trying to get me to buy fish or bbq grill.

He proceeded to order parts and left. He sat in front of my house for about 30 min then came back in wanting to look for make and model number of fridge. A few days later the parts came and Nolton returned. He said I needed to call Samsung because if he changed the parts and it was still making noise, then it must be the compressor and only Samsung can fix that. I called the number to samsung from the sticker in the fridge. I thought my appoinment was with Samsung today between 12 and 4 again. I get a call from Nolton at 8am saying he will be out later today. 20 min later, I get another call from Nolton saying he will be here between 12 and 4. I immediately got irate. I told him that he just spoke to me. Are you high or on drugs? Why are you calling again about appt 4 hours from now? Why are you even calling me because I thought samsung was sending someone about compressor?

1Z3Y8F870340942137 - created label on 7/16/22 still not picked up by UPS (ie ups has no record of this shipping label) as of 7/21/22. I guess ups will not pickup from best buy? (Shipper created a label, UPS has not received the package yet. Wed, Jul 20, 4:28 p.m. CHINO, CA) best buy changed the date from 7/16 to 7/20 to cover their tracks?

called 7/20 checking on the order. customer service was no help (2 attempts), as they would not transfer me to a supervisor (not allowed to transfer calls) or cancel the order (been more than 30 minutes). the site showed stock available when I placed the order.

I requested a ship or cancel. best buy would not do neither. last time I ever buy from best buy, and will be returning monitor if they ever ship it.

Below, screen grab of tech support agent who ended my paid for session (I waited 4 hours) and did not call me to explain, but instead just ended session and notes said that issue resolved. Just disrespectful on a personal level but also of other's valuable time!

8:58 PM Agent NILANJANA DAS has sent a link: https://www.bestbuy.com/site/geek-squad/mission-complete/pcmcat748302046396.c?id=pcmcat748302046396

8:58 PM Agent NILANJANA DAS has ended the session.

8:58 PM Remote Control by Agent NILANJANA DAS stopped.

Basically my TV broke 3 days before the MFG warranty was to expire. By the time they returned my call to file a claim, it was sent to the store manager and he decided that he was going with the Manufactured Date instead of the purchase date. So basically it shortened the warranty by 1Month. I contacted Customer Care at Bestbuy and Susan agreed that this is not right. She gave me a claim number that now means nothing to them. Go figure!. Stay away from this Company. Now all they do is hang up on you for inquiring about the situation. Somehow they should rename their department from Customer Care to "Sorry We Can't Help You". There goes $1200 down the toilet.

I purchased Washer Dryer Tower from Best Buy on Lake Forest in Irvine CA on 6/22/2022.

The salesman recommended that I buy two kits, one for the washer and one for the dryer, he said if I don't need it, I can return for credits.

The 3rd party delivery came to deliver on June 25th. The delivery guy told me that the vent I have is flexible, he had me talk to his supervisor who told me and its BB's policy that he needs to replace the vent, however, he could not replace the vent because my original vent is tucked under the water heater stand.

He refused to install my dryer and he took the new vent with him that I paid for.

I tried calling him on the number he had called to let me know he is on the way, with no answer and I called the supervisor back as well with no response.

I called a license Plummer who had installed the water heater in February 2021 and asked if I need to change the vent. He said the type of vent does not matter as long as the vent is in good condition, however, he was booked and could not come over to install the dryer.

I called a handyman who charged me $200.00 with the vent I had since its in good condition, he cleaned the vent as well, installation on the washer dryer was included with the purchase.

I emailed BB on 6/27, called on June 28th and July 1st with no response.

I need credit for the vent that I am charged with and get a refund for the handyman's cost.

I didn't sign for the delivery so I don't know the name of the delivery company. He didn't have me sign anything, they plugged in the washer and left.

I was given a window between 2:00 and 6:00 for delivery of an 85 pound exercise bicycle. The package was put one story below my house in the driveway 2 hours and 21 minutes before 2:00 and I was notified by email that the driver was coming one minute after he had driven away. His dispatcher said he called, but that was a lie because my phone showed no recent calls. Best Buy said over the phone that the delivery would be completed the next morning but no one called or arrived the next day.

Best Buy Offers free delivery inside the home to whatever spot desired. Leaving an 85 pound package far away from even the front stoop for an 80 year old customer is unconscionable.