Best Buy
reviews and complaints

About one a half year ago, I hired best buy to install an over the range microwave. The first installers that were send out, arrived unprepared, no ladder, cleaning supplies, and completely ignored COVID sanitation protocols. They improperly installed the Microsoft and created unnecessary holes in the cabinets. Furthermore, since they did not have a ladder the installer decided that he was going to use the kitchen counter to hold the microwave as his partner drilled away. In the process, the installer applied pressure with his knees on the glass stove countertop and cracked the left side front burner. The add insult to injury, they left quickly without cleaning their mess and disinfecting the area, as it was noted on the Best Buy website. Upon contacting Best Buy and explaining the situation, after 6 months, they send out another installer. The new installer acknowledged that the installation was poorly done, and that with had a safety issue on our hands. The microwave could have fallen down at anything without warning. The new installer took notes of the damages and fixed the improperly installed microwave. I have contacted Best Buys more that 4 times to follow up in regards to fixing the damage made to the cabinets, and replacing the oven range that was damaged. It has been over one year and my case is still open with no avail. I recently called Best Buy again. They provided the the case number and promised that someone would contacted me within 2 days. It has been 6 days and still no contact from Best Buy thru phone or email.

Someone charged $836.98 for a Samsung TV at Best Buy on Dimond Blvd. in Anchorage, AK.

I have reported this to the Anchorage office of the FBI; the Anchorage Police Department; Identity Theft.com; my financial institution, Credit Union 1 Alaska and Best Buy Billing Dispute Team: P.O. Box 7904141; St. Louis MO [protected], to which I sent two USPS Certified Mail packets with my related documents, with Return Receipt, which I have received back, signed by a Best Buy person on October 3, 2022.

These mailings had my most personal financial and personal information enclosed and I want to know that all my PII is secure.

To date, I have had NO RESPONSE!

Service at i17 and thunderbird sucks. They try to suck you for all your money. My laptop sat at their store for a week before it was sent to service center in Kentucky. Because they failed to call me for password. Another week before I was told it was junked out and got a store credit. Hold on wait they want me to pay another protection plan for new computer. When i only had 1st computer only not even 3 months. Never ever will I buy anything from best buy again.

Ordered a new refrigerator in September.

It came Oct 14 and was quickly installed but the installer did not check to see if it worked. It did not work. Someone was to come in 3 days to to see about the problem. No show. They called to say would replace in a week. The following week came and I got a text that I have to reschedule. Tried to call. I was told they would call back. Not return call. Called multiple times.

Reschedule offered on line is another week. Still no working refrigerator!

Worst company ever!

Order Number:[protected]

After hours of being online with various techs from the geek squad I have finally resolved the wts page from coming up on my computer. I had told them to try uninstalling webroot and then reinstalling. They did not do that. I did it by myself and now the wts page is not coming up. I also reinstalled Advanced System Repair by myself which they had somehow deleted. It found 5 malwares which webroot did not, and it cleaned them all off my computer. Thankfully everything is working now.

Peggy Lilley

[protected]

I have a Best Buy credit card and find that when I call the phone number on the card or paper statement, I can only reach a representative who tries to sign me up for a medical alert device, which I do not want. They have given me an alternate number that goes to the same representative, who will not pause in her pitch. This is a new development. I have always phoned the same number as above to check balances and make payments. Now I will have to remain with paper statements and mail in payments by check. This is inefficient, as such checks will not be deposited for an undetermined amount of time, will require postage costs, and are highly inconvenient. This is a degradation of services for an otherwise good card. The telephone numbers available are misleading possibly fraudulent, as they are not answered by customer support, but rather, maddeningly, they are only answered by an agent trying to sign me up for a product I do not need.

I purchase an LG refrigerator and a water installation kit and it was delivered but not installed, claiming they could not do it. I had to call for installation, an appointment was set, and claim they couldn't do it. I called numerous times to find the solution as I had a new fridge but no water or ice. During numerous calls, installation appointments were set but they would not show on the agreed dates then 2 different crews showed up unannounced, and still, they could not do the installation. Customer service recommended getting a plumber and I would receive compensation for the added expense. So I did, when I called back to talk about the compensation and final installation of the water line, I was hung up several times, and I requested to speak to a supervisor who was never available. So, a final date was set up for the crew to hook up the fridge to the new water line and they never showed up. I look at my account now and it shows that I need to set a final appointment. What a joke! The unprofessional and disrespectful attitude of customer service was horrible, I had to endure an added expense that your company will not assist with as it was promised. I deeply regret doing business with your company as I know there are better companies out there with more integrity and better values. My loss, but you can rest assured that I will make sure my community is aware of my experience and the way your company is doing horrible business. Shame on you!

I promise I will never have any purchases from best buy. 1.5 months back I purchased an item online using a gift card and they canceled it internally. after that, I called customer service 4 times and visited the local store twice. no help and I am waiting for my refund. The store keeps asking to talk to customer service. Customer service was asking to go to the store. eventually, customer service created a refund request (# S13893888). here is the ID for the call for future reference [protected]. but I never got the refund back. I call Customer service last time on 20th Oct 2022 (after 1 month of struggling with the refund) and the sales rep said she is escalating it to the backend (case ID [protected]). I have no confidence that BB will actually resolve the issue.

I demand compensation now along with a $15.21 refund for all my hassle.

October 20, 2022

Corie Barry

Best Buy Headquarters

7601 Penn Ave S.

Richfield, Minnesota 55423

Dear Corie Barry:

Today I am withdrawing my membership to the Total Tech Support at Best Buy and here are my reasons…

• The Value has gone down substantially since I first bought into this membership. No doubt, when I first bought this it was great!

I got the Webroot with the package, which I like. Now you pay for this separately.

They would take care of any problems I had with all my equipment, free of charge unless it involved parts. Labor was free. This included coming to my home. I am 68 years old, and this was a nice feature. I advertised this to my family and anyone I spoke with on the subject. I was a very happy customer.

I had absolutely NO problem reaching a decision maker at Best Buy. I can be on the phone for hours and even call your Corporate Offices and they automatically either hang up, or send me back to the non-decision makers. They tell me that they cannot give me your phone number or give me to a decision maker. I have talked to enough of your help to know that those are the instructions they have been given. Your services have gone downhill, and the cost has gone uphill. As if that were not bad enough, my trust has gone downhill. I guess in reality you can afford to lose me as a customer. However, can you afford to lose a lot of people just like me as your customers? I guess we will have to wait and see. I did just reorder my Microsoft Office Package, this time for one person, where I have been getting for 6 people, same price. Yes, I have heard about inflation, and I have also heard about companies that are taking advantage of inflation. I can remember when Service Merchandise was in business, and Circuit City. Have you ever wondered what led to their demise? You might want to look that up. They started offering less for more in all areas. Showed no respect for their customers who were their frequent customers. I intend to take my Webroot subscription to Amazon when it is up. When companies get greedy, we all lose, and that includes you.

A very dissatisfied customer,

Robin L. Gibson [protected]

15257 Spottsville Bluff City Rd.

Henderson KY 42420

I purchased and installed a $20,000 entertainment system. I have had issues continuously and had to complain to the corporate office to get someone out to fix the problems. Same problems continued and I was taught to fix them myself. Now I have a different issue and no help, I have been advised to purchase a remote device for $2000 to troubleshoot remotely. I agreed to consider but need the system fixed now (Apple TV and patio system not working). Several calls to Managers, geek squad, and sales have failed.

Ordered an IPad on Sept. 2, 2022.

This was to be paid for through my Verizon account.

Info on my Best Buy account website stated that there was a delay.

Pre-Shipment info had been sent to USPS but they were still awaiting the item.

Tracking info provided by Best Buy states it was shipped on Sept. 2, but also states that it was delayed.

Toward the middle of September, I started calling to find out why I had not received delivery.

During the first call, I was told there was a delay in shipping.

During the second call, I was told that the shipment was lost. They stated that if it was not delivered within 72 hours, they would give me a refund, but to expect a delay. At this point I told them I would rather have my iPad, but if

they could not deliver, then to go ahead and cancel the order.

I received notification that a refund had been made. ($36.60)

At this point, I was dealing with the issue of Verizon having already taken out a payment, as part of my monthly bill, and having added another number to my account.

After a series of calls, redirects, run-arounds, I was told:

"The shipment was lost."

( The Best Buy website showed, shows, the shipment as `delayed'.

This was later confirmed by yet another agent on the phone. )

That I would "need to contact Verizon to have this resolved".

( Upon talking to Verizon, I was told that Best Buy needed to submit

a canceled order ticket to them. ) Back to Best Buy!

( The next Best Buy agent connected me to a Verizon agent and then

simply hung up on us without saying a word. )

That the order was "still open" and that "no refund had been made". The

order was still awaiting shipment.

That a refund of $609.99 had been made to my debit card.

( No refund, other than the $36.60, has been made. This has been

verified through my bank. )

( When I questioned this, the agent cut us off. )

I have talked to ~6 different Best Buy agents and 1 supposed supervisor.

Finally, I talked to a lady in Support who filed a investigation claim. Due

to technical issues, she had to resubmit the info and finally gave me a reference number and then transferred me to yet another department.

This department, after going through allllll of the information again, told me the item had been shipped. Waited for a considerable amount of time while they supposedly contacted USPS. All the while, the Best Buy website, still shows the same. The agent came back on the phone and actually argued with me that his "end" shows the item as delivered on Sept. 7. He said he could not contact USPS due to a language problem!

We verified the tracking number and I told him to plug it in himself to the USPS system. After another hold, he came back on the phone and without explanation connected me to a Geek Squad in Orlando Florida!

Another hold, connected to a Best Buy agent who told me...I had to go to a

Best Buy store and get this resolved!

On the phone for 4 hours and 36 minutes! Stillllll not resolved.

I need to get my laptop screen replaced. It is cracked.

I went through the online chat function on the best buy website to find out if they do it, how much it would cost and how long it would take.

The person I talked to stated they needed the laptop information. I gave them the required information.

They informed me that they are able to do the repair. I asked how much it would cost. They quoted me 49.99 and that it would take 2 hours, in store. They told me I could take it to any store and they would fix it.

I went to the best buy close to my house. The tech told me that it is a send off, meaning they have to send it off to get repaired. They stated that it would take 2 to 3 WEEKS to get fixed. On top of that, he stated that I would need to put a down payment of 84.99, then depending on what needed to be done, they would give me the final quote.

This is bad business. When one person tells you something and then another says something remotely different.

I brought up the online chat and what was quoted and told to me. The tech did not care, just shrugged his shoulders and said wasnt his problem and has no control over what is given online.

I used Best Buy points to purchase Nova - Photo Explosion software in June 9, 2022. I installed the software but it did not work. I brought it back to Best Buy and the clerk said they could not accept an open box. I then went online chat and was told I could return the defective software. I was given a form to return the software. As instructed, I returned the software via UPS (at a cost of $10) June 20, 2022. Best Buy received the software and returned it to me. They would not accept it, after being told on the chat line that they would. I then went to the manufacturer who was happy to make a full refund. However, they could not return BEST BUY POINTS. Advanquest sent me a check for fifty cents. The software product price was $39.99. I lost my points.

Hello,

Today I went in the Best Buy in Santa Fe to buy a laptop computer. I walked over to the electronic department and the only salesman was with a customer. I waited until he started walking towards me and said can I ask you a question? I asked and pointed at a certain model and said "can you tell me if this laptop in in stock?" He looked at the label and said "no". I then asked and pointed to another computer and said "how about this computer, is it in stock?" The salesman said "just read the label" and walked away. His response was "just read the label" that was so unprofessional and uncalled for. I walked out of the store.

I work in customer service for a major airlines, I understand how difficult it can be to deal with the public. If this is the way you train your sales staff, I lost all respect for Best Buy.

I ended up buying a computer at Sam's Club.

I will never s\hop or purchase anything in Best Buy again.

Respectfully,

Marcy Eppler

[protected]

Geek squad missed appt today. Called, told it was going to be escalated, would send email to store manager and call back at prearranged time which also didn't happen.

Total tech member and new appointment confirmation is now neatly three weeks away.

Family coming in is reason that I purchased and scheduled with you in first place.

I need to get this rectified ad I just spent 10k with you and desseve better service than receiving. It's a 75 in TV and soundboard install and simple.

Need help and not false empathy and promises of call backs.

Help

Your in-home delivery appointment is scheduled for Mon, December 26 between 7 a.m. - 1 p.m.

Purchase Date:Jul 01, 2022

Order Number:BBY01-[protected]

Total:$2,099.95

I have had this delivery scheduled since July 1,2022. I have been told the product is not in stock and had to reschedule. Customer service is very poor with only solution is to order another range or reschedule. Now at this point I'm wondering if the Dec 26 scheduled date will be kept. There is no update or communication on if its going to delivered or have to be rescheduled. I have never experienced this type of Customer service failure.

My Case #[protected] Ordered 10/06/2022

Order # BBY0180668403207

Activation code [protected] (does not work) Spotify digital code for $99

Deborah Axelson

[protected]

I not only waited 4 days to try and get this worked out BUT it took me 2 people that DID NOT HELP ME AT ALL. The activation code does not work. I talked to Rudy the first time. Then Brian. I watched at my grandson put the numbers in and got an "invalid code" response. So we tried it again. same thing. I have tried to call your 800 # using three different phones and all I got was a bleep and now ringing. I called888-237-8289. Stayed on the line thinking it would be answered anyway, a minute later NOTHING!. I am super made. I am beyond pissed off. I have surgery on the 13th and don't have the time to screw with this. I not ONLY want a new card issued to the correct email address; [protected]@gmail.com NOT [protected]@sbc.net but I want fa $50 gift spotify card sent with it for all the crap I had to deal with and I want ot by 10/12/2022.

YOU can reach me a [protected].

Purchased on Oct 2nd and installed on Oct 6th. I notified my gas company-Nipsco the very next day to state I smelled gas. Nipsco confirmed the leak is from the faulty hook up of my dryer. Called Total Tech Customer service and the young lady offered no apology, no compensation, nothing. She just stated that someone should call me soon about re-.doing the installation. I am still waiting for a phone call

Bought a new refrigerator from Best Buy. The installers sent by Best Buy failed to level the refrigerator. As a result, the door fell open and fell shut all by itself. The first day, while I was looking for something in the fridge, I let go of the door, and the door swung open and hit a handle on a cupboard, creating a visible dent. We called and asked to have someone come out and install it correctly. In the days waiting for the installers to come, the door fell shut, causing a shelf in the door to dislodge, falling on two other shelves and destroying them. Now we're stuck with a new refrigerator with two door shelves missing. Best Buy says they can't find any replacement shelves: they're on backorder and they have no idea when they'll be available. Its been months- no shelves. I suggested they take them out of a floor model to replace ours. They won't. Then, I suggested they replace the whole refrigerator: they won't. This is no fault of ours, and we're expected to just accept this: despite the appliance being under manufacturer's warranty, plus, we bought the Best Buy Protection Plan. I wish I had paid a little more and bought from a local small business. They would stand behind their product to protect their reputation. Best Buy is so big- apparently they don't need to care. Very disappointing!