Barclays Bank
Reviews and Complaints

I have banked with Barclays for at least 30 years. I now live in spain. 18 months ago - December 2022 I was told that Barclays would be closing my account as i live in spain. Despite numerous phone calls and correspondence sent by post to the main office in Leicester I have never received any reply. I would like my money which is in the account returned to me. I did not keep any correspondence as I was simply asking to close my account and have the money returned to me. I cannot reach Barclays at all - as they have closed my account I cannot register for the app. The last employee I spoke to suggested I went to the UK to sort this out! No, I cannot do that.

Barclays have withheld use of my Company s account and credit card for a while on the basis of failure to supply update information.

Baloney! I sent the pack of information via UPS on 22 Dec 22 and it was delivered on 24 Dec 22, according to UPS.

Companies House have extended the deadline for filing the Annual Accounts by 3 months past 30 September and hopefully the gnomes at Barclays will realize that it is time to regularize matters.

What they are doing is a disgrace.

I have filed a formal complaint earlier in the year regarding this matter but it was ignored. No response.

Now I have written to the Manager where the account is held, with the request of passing the message on to whomever deals with these situations. The request was delivered to the Branch by registered letter on 12 September and so far, on 28 September, I have not received a response.

I will wait another week before writing again to the manager of the Branch with the promise to take the matter to the Ombudsman and will do so.

Given that I have been a customer since 1976, I feel I am entitled to a fair appraisal of Barclays as a service institution and the quality of the service over the years has become arrogant and unacceptable.

The service by the Twitter team is splendid but they are limited in what they can do.

it s time to choose another Bank. Which I have already done. I would strongly recommend the readers to do the same.

Interlogic Ltd

I put a £150 plus another £50 into my account in 2023 for my wedding this year and i had to cancel it.
On the 22 November 2023 £50.00 goes from my account then on the 27 November 2023 another £150 goes from my account.
I never used my card at all to take any money out because like i said it was for my wedding Barclays said they cannt see nothing on my statements where the money has been put in.I have got mental health conditions also and this isnt happening me at all.

25/11/2024 Today I experienced the same perennial issue, NO means of online contact you. The Messaging system has NOT worked for over 1 Year, and today was another incident. There is NO other means of contact (ie: email) I rely on online services as I am a 76 year old pensioner, without a vehicle and drivers licence, I live in a village, but, because of prosthetics, cannot walk very far, certainly not to the infrequent bus stop. Check the serviceability function it shows "Messaging" working. It is not! My reason, I had an online transaction declined twice, thus, I have no means of contact, you only provide a telephone number, so, do you think I can afford to call and be subjected to the increscent outgoing message function? Only to be bounced between departments.
I am a long term loyal Barclays customer, this service is deplorable. You have my personal details in the account, you can see I am a Pensioner, therefore you should provide a fast track service bypassing all the current associated costs.

I was hired to do a job and that is what I did. I went through an extensive background check and had to sign a contract. Then I was supposed to use my credit cards that had a good bit of credit so I could purchase products, wait until the purchase posted to my account, paid for the purchase with the company's banking information, routing and account numbers, once the payment had posted then I would package and send the product to the location they sent me labels for. All of this was done through emails and phone calls. But I did some research of my own about the company and I thought it was legit. I would wait until the payment had posted to my account before boxing and mailing the products, not realizing they could use the confirmation numbers to reverse the payments. I even reached out to Barclay's and asked if I was ok with the payments. And I was told they could not reverse them; but they did. Saying I was an unauthorized user for the account! But at the time that I made those payments, I WAS an authorized user for those accounts or they would not have gone through the start with.

Dear sir:

i have been a customer in good standard for a njmber of years. As a last resort i am reaching out to you.

I have a jet blue mastercard with barclays. I have had fraud with my credit card a numbr of times and issued new cards.

At this time on my new card ending (9283) i have a dispute. To no avail, i cannot contact a representative...The wait time is two hours...Then get disconnected...I have tried to call day and evening to no avail. Presently, i have frozen my card on line...Therefore, the issue is not resolved.

Please help with this issue.

Sincerely yours,

carl bencivenga (phone no> [protected]

e-mail bbonkey 99 @ msn.Com

I took a taxi ride in Paris and was charged 14.30 Euros per meter. When I looked at my bill, I was charged 24.51. I disputed this charge with Barclays, informing them that I have no documentation other than my word. Barclays initially told me that was ok; second call (I had to wait for the charge to Post), Barclays refused to take the dispute and told me I had to fill it out online (which I did). I informed them I had no documentation and no way to reach the cab driver. Barclays refused the dispute and sent me a chain letter. I have dealt with numerous credit cards over the years and have always found both Citibank and Amex to err on the side of the customer. After many years with Barclay and a lot of money spent, I do not feel that Barclays values me as a customer, and I find it very hard to do business with a company that doesn't have my back. Barclays then asked me to send them a letter with the details (already did that when I submitted the dispute). Thanks for nothing Barclays

On 10/19/2023, I applied for a credit card and received confirmation; see attached, addressed Hi Laura Ashley, Thank you for your recent AA... When I received the credit card, my name was Laura, missing the Ashley. On 11/21/2023, I contacted Barclays to have my misspelled first name corrected to what I provided on the application, my legal name. After being transferred multiple times, Magail NCSMRU informed me I needed to provide documentation since my request was to change more than 2 letters. She confirmed my credit report reflects my name as Laura Ashley, however, she claimed the online application reflects Laura, which is inaccurate as I received the confirmation from Barclays confirming I entered my name as Laura Ashley.

I end up purchasing six (6) tickets to an event the scalper's system did not allow me to review before it charged my Barclay's card. Had I been given the chance to review, I would not have purchased ... because the scalper's price was/is more than double the face value on the ticket. When I requested help from Barclay's, they chose to validate the purchase (I assume to protect their commission). The evidence that Barclay produced was a set of on line forms tht supposedly allow a customer lots of opportunity to review before buying... except that the vendor, TicketSales.com and its system never provided those forms to me during my session. Both Barclay and the vendor found every way possible to avoid a live conversation.

Bottom Line: Barclay's Credit Card took the side of the criminal scalper, rather than the customer, who is an 80 year old disabled veteran of the VietNam war.

Is that your way of getting back at the Colonist Revolutionaries, Barclay's ... pretty disgusting!

On 29th September I invested £20,000 in the Barclays Bank stocks and shares ISA. I did exactly what I was asked to do to get it going including trnsferring the £20,000 from my Barclays Bank long styanding current account 20-98-21 [protected].

On Monday 2nd October I went on holiday to Greece and Turkiye where I had very limited roaming calls and data and was unable to m ake calls from my mobile [protected]. Before I left I checked and you had not acknowledged that the account had been set up.

In Greece and in Turkiye you keep emailing me asking whaat account I should like the money to be invested in and warning me that charges would apply from 29th September. I have tried to contact Barclays on line several times but all you can offer is a telephone number which I cannot use abroad.

The only email is this complaints one. I don't want to start on a three stage complaints process which will take several weeks. I want you to put my £20,000 in the Barclays S&S ISA I chose and to confirm that you have done so. Please do that by Wednesday 18th of October or transfer it back to my current account so I can open a S&S ISA with another bank.

Please do not, repeat do not, tell me that my complaint is being transferred to a compalints manager and add pages of information as to how you handle complaints. Instead tell me an intelligent manager will invest it as I have requested insstead of asking me what I want to invest it in. You may call me as I can receive calls on [protected]. M K McGowan

Having banked with Barclays for 42 years , from a mere lad, they decided to close my account giving me one months notice. Once I got past the queue waiting to speak to a human, I asked for a balance and they couldnt give me a balance stating that the account was now closed. So what happened to my money? They then sid it was in a holding account and I should got my my nearest Barclays bank and withdraw my funds...I live in NZ! The nearest Barclays Bank is 8000 miles away! Then the procedure to access my funds requires a lawyer to verify my identity which Barclays already know. Its just too hard to access MY money., so many hurdles in place. Here to help is their strap line...I dont think so!

Credit Card Fraud and Barclay refuses to make good on the thief. On 06/03/2023 my credit card number was used for a $64.00 food delivery at a Panera Bread Co. location in San Diego, Ca . Panera is one of the few places I use this credit card near my home in north Georgia. However, I have never been in San Diego. I have not been in California for decades and do not know anyone in San Diego. My card has never left my possession. The purchase was made with the number only. Initially Barclays issued a credit and supposedly made an investigation. They came back saying that since I had made previous charges at Panera, it was a valid charge. The previous charges were usually less than $10 and always at a shop in Woodstock Georgia. The charge was put back on my bill on Jul 28. On Aug 10, the Store in San Diego issued a credit for $64, but then on Aug 25 the $64 was "Re-billed" by Panera Bread. A Police report was made for this matter and filed with the Woodstock, GA police. I have been unable to get any co-operation from either Barclays or Panera to resolve this matter.

Barclays Bank U.K wrote to me to close my two bank accounts because l was no longer living permanently in the U.K. Currently lam residing in Ghana, therefore I wrote to Barclays Bank U.K to close my bank accounts and transfer my funds into my ABSA (formerly Barclays Bank Ghana) account in Ghana. Barclays Bank U.K has closed my bank accounts however my funds has not been transferred to me in Ghana.

Please how long does it take for Barclays bank U.K to transfer funds from U.K to my account in Ghana.

Barclays have withheld use of my Company s account and credit card for a while on the basis of failure to supply update information.

Baloney! I sent the pack of information via UPS on 22 Dec 22 and it was delivered on 24 Dec 22, according to UPS.

Companies House have extended the deadline for filing the Annual Accounts by 3 months past 30 September and hopefully the gnomes at Barclays will realize that it is time to regularize matters.

I have filed a formal complaint earlier in the year regarding this matter but it was ignored. No response.

Now I have written to the Manager where the account is held, with the request of passing the message on to whoever deals with these situations. The request was delivered to the Branch by registered letter on 12 September and so far, on 28 September, I have not received a response. Next I will report the incident to the Ombudsman.

Given that I have been a customer since 1976, I feel I am entitled to a fair appraisal of Barclays as a service institution and the quality of the service over the years has become arrogant and unacceptable.

The service by the Twitter team is splendid but they are limited in what they can do.

it s time to choose another Bank. Which I have already done. I would strongly recommend the readers to do the same.

Interlogic Ltd

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the Barclays Likewise insurance process, which has been a source of significant inconvenience, frustration, and stress over the last few weeks.

I trust that Barclays takes customer feedback seriously and strives to uphold the highest standards of service. Therefore, I kindly request your prompt attention to this matter.

Around mid-September 2023, I submitted a claim for a damaged mobile phone covered under my Barclays Likewise insurance policy. While I understand that insurance claims may require some processing time, the handling of my case has been particularly concerning.

The following issues summarize my grievances:

Excessive Processing Time: It took an exasperatingly long time for Barclays to process my claim. I had to endure an almost 2-week waiting period before any progress and resolution was achieved. This delay was not only inconvenient but also had a significant impact on my daily life and work responsibilities. It is unreasonable for a customer to be without their essential communication device for such an extended period.

High Excess Charge: Equally distressing is the fact that I was required to pay an excess charge totalling £100 for the claim to proceed and to replacce the drvice. This amount seemed disproportionately high for a policy that is supposed to provide peace of mind in such situations. I expected a smoother and more cost-effective experience when availing myself of Barclays insurance services.

DPD courier services were appallingly bad, they failed two collections of my faulty device despite me being at home and taking time off work to hand over the device for repair / replacement. their customer service was non-existent and equal to the horrendous experienced I also ensured with Barclays.

Poor Customer Experience: Throughout this ordeal, my interactions with Barclays customer service representatives left much to be desired. I encountered a lack of clarity in communication, inconsistency in information provided, and a general sense of indifference to my predicament. This significantly contributed to the distress I experienced during this process.

The stress and inconvenience I have endured due to this insurance claim process have led me to seriously reconsider my banking relationship with Barclays. I am now actively exploring the possibility of moving all of my business, including my accounts and funds, to Nationwide Building Society.

I believe that Barclays has one opportunity to rectify this situation and retain my trust as a customer. To resolve this complaint satisfactorily, I kindly request the full refund of the £100 excess charge. This gesture would demonstrate Barclays' commitment to customer satisfaction and address the financial burden I faced during this incident.

Please consider this letter as a formal complaint and treat it with the utmost urgency. I expect a response within 14 days from the date of this letter.

Should my concerns remain unaddressed, I will have no choice but to proceed with my plan to close all my accounts with Barclays and transfer my funds to Nationwide.

I trust that Barclays will take immediate action to rectify this situation and regain my confidence as a valued customer. I appreciate your prompt attention to this matter.

Yours sincerely,

George Sanders

16.09.1980

Flat 6 Hazelwood Court

The covert

Farnborough

Hampshire GU14 9JP

[protected]

[protected]@hotmail.com

On Monday 21st August I went to the cash machine located at Morrisons Grantham to use my debit card to draw out £20, which I received. I realised I needed another £20 so again used my debit card to draw out a further £20.

Unfortunately, due to personal circumstances, I was feeling stressed and left the machine without taking my second £20 and debit card. About 10 minutes later I realised and returned to the machine. A lady at the machine said she had not seen my card or £20 and I can only assume that the the person using the machine after me took the cash (the machine presumely withdrew my card).

I immediately went to Bacrlays Bank on the High Street in Grantham to report what had happened. The cashier I spoke to took the details of what had occured and I was informed that a replacement debit card would be sent to me which I duly received a few days later. The cashier also informed me that, due to the circumstances, my second £20 would be reimbursed to me within the next 48 hours. However this did not happen and I did not receive the £20 back into my account.

As I heard nothing and had not received the £20, I returned to the bank on the 15th September. I saw the same cashier who checked my account and informed me that on the 9th September a decision had been made not to reimburse me the £20. I had not been informed by Barclays about this decision.

In view of the fact that I have been a loyal customer of Barclays since 1986 I consider this to be poor service. I would hope that this decision will be overturned in view of the circumstances.

I am disappointed about the failure of Barclays to keep me informed of this decision.

This bank is the worst and I deal with 5 others that are not bad at all. This bank seems to charge you more for interest and fees than any other bank. This bank will drain you. Never get any loans or credit cards from this Bank or you will be sorry. If you were homeless under a bridge, they send out their gestapo to find you take your tent away and anything else you have. They are worse than the IRS. You think that I am kidding. Just go get a loan or credit card from them.

I have more credit cards than fingers and toes. No one ever asked for a social security card and driver's license., but they blocked my Jet Blu card with outer notice and asked for those personal items. I sent them photocopies, could not book with Jet Blue, lost miles, and 30 days later card is still blocked. I called them, went through two operators supping same answers, they are not linked, and was told, "We don't know if we received your info"

I have a1 credit, money in banks, properties, and no bankruptcies ever, and these idiots can't "verify me," whatever that means. And claim they need this verification for the patriot act. So now I'll burn the card, fly a different airline, and bad-mouth them forever. Barkclays-you are [censored]!

An international payment has been made to your bank, to incorrect account on 16/05/2023 from paysera account. Could you please look into that as money hasen't returned back to my account. Please see attached Invoice with inccorect account where money has been transfered. Please contact me by [protected]@gmail.com. I would really appreciate it.

I was buying a camper but I have lost the sale and over a £100 because you had the audacity to nstop me useing my own money.

I know the reasons but after fifty years I will be drawing my money out and keeping it where I can spend my money.

You get very few complaints because its to hard I hope my solicitor has more luck because it the fraud office that stops people spending there money.

They have stopped me earning a living its totaly out of hand keep these idiots hands off my money

Today I had the “pleasure” of being robbed by Barclays with no warning or any notice. They blocked my account and sent my money for reconcile, and left me with nothing in my account, I can’t pay my rent, my bills, my food, my travel. Nothing. You are disgusting and pathetic. A team of brainless people. This is pathetic and disgusting. You left me with no money. How can I survive? I want my

Money back and move to a different bank. You are the worst of the worst.

Hi dear,

Thank you for seeing the message. I have applied for Barclays account through Barclays app and during the Process at Identity Check , app says that " We have sent you a code that should arrive in 8 working days". However, I had applied on 17-06-2023 for the code in the afternoon and my address with the post code is : 40 Taunton Avenue Hounslow , TW3 4AF, London.

Please look into the matter as 16 days have been passed and there is no reponse from the bank yet.

My Personal details are

Contact number is :

[protected]

Name: Muhammad Araib Shabbir

Email address: [protected]@gmail.com

Please look into the matter and please resolve it as your earliest convenience. For any further information please feel free to contact me.

Kind regards,

Muhammad Araib

Shabbir