Bank Mobile Vibe
reviews & complaints

My account was compromised 8/21/23, I called bank mobile and informed them they told me to wait until the transaction clears and it should be reversed..come to find out it wasn't and my account was overdrawn $11,000 I allowed them 90 days to "investigate" here it is at the 90 day mark and my account is still locked and they can't give me no date or anything when my account will be unlocked, they told me 5 business days but can't tell me 5 business days from when, now they are saying that it can be 5 business days or significantly longer like come on you have over $1,000 of mines as refuse to give me my money...like this has to be against the law or something.

Used bankmobile as a school funds bank first. First week of November 2023 I called explaining that I wanted to dispute charges on a company I haven’t used in 5 months. They informed me that I has to call back assured the funds had came out in 5 business days. Two weeks later I am out of state and go to use my card to pay for gas and am informed my card declined. Knowing I had more than enough I called bank mobile at which time they informed me that my card had been cancelled. I called bankmobile support And they asked me did I want a new card even though I never asked for my card to be cancelled and if you were going to cancel it on your own why wouldn’t u send me a new one. Needless to say I’m not stranded with no money food or gas and living in the street thanks to bankmobile. I’ve lost my job and everything because I can’t get back and they changed my password so I can’t get in my account

I wasn’t able to pay my bills on time due to the money processing so slow I asked if I could stop the bill pay so I can try another payment method and was to I could and it would also be back on my card the following day around 3pm. Never happened I called back multiple times and was not helped and told different things. This is a bad refund company poor communication and no understanding to the customers needs. Wouldn’t recommend to anyone!

Tried to call customer care but no one Ever answer idk what they be doing but it can’t possibly be that busy from 8am-11pm Monday-Saturday i don’t get it…all I need is my account unsuspended and a new password like how hard could that be to just pick up the darn phone people come on now. And bankmobile vibe y’all need to have real people working for y’all not automated machines repeatedly telling me to do something I can’t if my account suspended like somebody anybody answer the darn phone.

After being on hold for nearly an hour between sept 17-18 to get the funds from student aide. I have been unable to transfer the money to a US bank. I was told a intermidary bank was needed. US banks do not use interediary banks. After multiple attempts I am locked out of my account and on hold AGAIN. At the writiing for over 30min.

The customer service is extremely poor. Do not have anything into this bank if you wish to have access to the money.

Have your student aide directly into an outside account at another bank.

I have gone to the website to select the refund account and have not been successful. I ahve not been succesfful at have automatic payments withgrawn. At this poiint it is much like having the student aide refund held hostage. The entire process has been frustrating and terrible

My card has been locked and I have tried for three days to get through to customer service to get my card taken care of and no one have ever come to the phone. I have sat on the phone for over an hour every time I call and still no one has come to the phone. This is unacceptable and I need it fixed because I will be getting my refund and I need to be able to use my card.

I called the phone line. I finally got someone. I told him about two charges charged on my card I didn't authorize. I gave him all my information. He wouldn't say if those charges would go off my account. He was worried more about getting a new card. He told me to give it five days and check my balance. I got a another message saying my inquiry was closed. Iv messaged them four time no response. When you try to call it just keep repeating the same line. It took me two hours to get this man on the line. He wasn't much help.

I was told my account is flagged for identity theft although I’ve never used this account set up by my school. They restricted my access, even though when I call in I authenticate my credentials. I’ve been calling every other day since July 28 to regain access to my account and to receive my refund. It’s now August 28th, still no response from their investigation team, I’m now in Fall semester and due another refund September 8th. All they tell me is that someone will reach out to me. I’ve informed my school and they said it’s nothing they can do because bankmobile handles the refund. This is an absolute nightmare I have bills, need school supplies etc! I want action! I don’t even know how my account was flagged for identity theft, and don’t even have a card they said they mailed to me,

On August 11th received an email that Bank Mobile suspended access to my account due to “suspicious activity” and I cannot get any assistance. I have emailed. Called numerous times and was told I would have to wait up to 60 days. In the meantime my paycheck which is direct deposit is denied and any electronic bill payments. I have never been subjected to such foolery and you are at their mercy over your money. I have verified all of my info on the account and I am still locked out. Customer service will not provide any contact information on how to contact this alleged security team and when I reached out on social media they blocked me from messenger.

If I could leave 0 stars I would! BankMobile froze my account for no reason and I have been locked out of my account with no access to my refund! They told me to contact my school..I contacted my school and they told me to ask Bank Mobile to simply close the account completely so they can issue my refund and BankMoblie have yet to follow up! They even has the audacity to tell me it would take 15 business days or more to get finish the fake investigation! DO NOT USE THIS BANK THEY ARE HORRIBLE!

I left a complaint regarding Mark Gore just a few minutes ago here is my email address [protected]@gmail.com

Reach me at [protected]

I would like the president of the company phone number which is Jay Sindu please because his team of agent are not corprating with, y son he been filing claim since last year and still haven't received his grant money someone recently took out his grant for this year also so bank mobile vibe owe my son 10,000.00

I had 1.020 dollars sent to my card but when I went to the ATM it said card inactive. I have been trying to work this problem out with Bank Mobile for months Late in 2022 My e mail address of [protected]@yahoo.com was hacked so I had to close it out. That was the e mail I used to sign up with Bank Mobile. They refuse to accept my new e mail address so I can use online banking, and now have made my card inactive where I can't get a new card. They will not even attempt to work this out with me. My name is Jack Nordin my e mail now is [protected]@gmail.com the old e mail you had on file is [protected]@yahoo.com. How can I set up for a new card or preference when they won't talk with me about the situation. Jack Nordin

As of 208 2023 I made a payment to Lendmark financials my car financing company for $802.95. The payment posted on 02/09/2023. I disputed some transactions that I did not recognize although one of the workers for BankMobile customer service disputed the $800 payment when it was not supposed to be disputed so it got canceled/withdrawn and the dispute case was closed on 03/06/2023. Oh, although as of 03/15/2023 bank mobile reversed the transaction of $802.95 from the financing company Lendmark financials for fraudulent charge. I have contacted BankMobile multiple times they cannot locate the money. They do not know where the money went and it was taken out of my account with the merchant at Lendmark financials. Bank mobile keeps telling me that there is not a reversed payment although I have proof where the payment was reversed back to BankMobile and Bank mobile does not have that $800 in my account and they will not tell me where the money is and I do not know who to get in touch with from here.

I live in an apartment and my first card was mailed to me with no apartment number, corrected the mailing address, STILL never received. Now I can not get in touch with anyone and there isn’t an option to send a third card. Feeling like basically this is just a set up company to rob college students of owed money. Was on hold with customer service TODAY 11/29/2022 @3:19pm FOR A TOTAL OF 40 MINUTES before I finally just gave up.

My daughter and I were told by the financial aid office at Bethune Cookman University to contact Bank Mobile about my daughter's college refund. We talked to Marge(Service Associate) and Bali(Marge's manager) they both gave us the run around that they didn't see our refund after we gave them all of the information that was given to us by the school. Ms. Marge and Ms. Bali asked us for a check number. We advised that we don't have one and the school didn't give us one. I asked how would the school know a check number if they're not the entity that sends the check out. The school financial aid advised that they have released the funds to Bank Mobile for them to issue the check or any deposits. Bank Mobile insist on that everything is falling back on the school. When we asked if Ms.Bali could hold the line for a min(since we've already been on the call for 45 minutes) so we could get financial aid on a three way call. Ms. Bali did everything she could to release the call without resolving the problem/issue. I am livid at the lack of due diligence on Bank Mobile and Bethune Cookman University in this matter. Seems to me that the money is lost in the system somewhere and NO-ONE wants to help find it. Where does that leave the student and parent who has done everything they were supposed to do? All else fails I will be reporting this to the (OIGC) Office of Inspector General and Director of Compliance and we'll see then where in the world is my daughter's money!