Bank Mobile Vibe’s earns a 1.0-star rating from 118 reviews, showing that the majority of account holders are dissatisfied with banking services.
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Worst customer service ever. Lies. Lies and more lies and generic responses
I have been a bank mobile customer for about a year and a half. Recently I disputed a transaction with them for someone else linking my debit card to their personal CashApp account, they ultimately denied my claim and refuse to help me with disputing the issue with CashApp. They since have cancelled my card over this and charged me $10 for a replacement card and gave me a virtual card to use which is fine except for the fact that Bank Mobile is blocking any transaction I am attempting to make. I have been hung up on by their representatives multiple times and have been lied to and told just whatever to attempt to end the phone call. They have been no help at all to me. I have spent well over 100 hours on the phone with these people.
Recommendation: Find a bank that is credible.
Bank Mobile Vibe Complaints 117
My account being locked
OK my school says my money to BankMobile so I was able to use my account one time then it was locked for supposedly unusual activity which there was no transactions made so I don’t know where they got the information from. Then it was reinstated and not even two minutes later, it was relocked again for unusual activity. They said once again, there was no transactions made. This is my money and I’m fed up. It has been going on for seven days now and I need
Claimed loss: I have lost $1339 due to this and I have also been put on the streets with my kids due to them locking my account and me not able to access my funds to pay my rent so I want all that back plus some because this is ridiculous
Desired outcome: To have the amount of money of 1339 and also I would like to be paid for the emotional distress that they put on me and my kids for having to be homeless because I’m not able to access my own funds for no reason
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Locked account
My account was compromised 8/21/23, I called bank mobile and informed them they told me to wait until the transaction clears and it should be reversed..come to find out it wasn't and my account was overdrawn $11,000 I allowed them 90 days to "investigate" here it is at the 90 day mark and my account is still locked and they can't give me no date or anything when my account will be unlocked, they told me 5 business days but can't tell me 5 business days from when, now they are saying that it can be 5 business days or significantly longer like come on you have over $1,000 of mines as refuse to give me my money...like this has to be against the law or something.
Claimed loss: $1700
Desired outcome: Please unlock my account, issue an apology, and refund me my money
I’ve been locked out since August.
Me too... Today marked my 90 days
Bankmobile vibe customer service
Used bankmobile as a school funds bank first. First week of November 2023 I called explaining that I wanted to dispute charges on a company I haven’t used in 5 months. They informed me that I has to call back assured the funds had came out in 5 business days. Two weeks later I am out of state and go to use my card to pay for gas and am informed my card declined. Knowing I had more than enough I called bank mobile at which time they informed me that my card had been cancelled. I called bankmobile support And they asked me did I want a new card even though I never asked for my card to be cancelled and if you were going to cancel it on your own why wouldn’t u send me a new one. Needless to say I’m not stranded with no money food or gas and living in the street thanks to bankmobile. I’ve lost my job and everything because I can’t get back and they changed my password so I can’t get in my account
Claimed loss: $1000 refunded
Desired outcome: Money refunded an apology and something extra for having to go thru such a horrible time bc of the improper way the whole situation was handled
Is Bank Mobile Vibe Legit?
Bank Mobile Vibe earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Bank Mobile Vibe. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bankmobilevibe.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bankmobilevibe.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Bankmobilevibe.com you are considering visiting, which is associated with Bank Mobile Vibe, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Bank Mobile Vibe have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Bank Mobile Vibe website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Bank Mobile Vibe has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 117 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Customer support/unauthorized charges
On October 2nd, I attempted to send money through the cash app after connecting my card to the app. I had just gotten a refund, and there was plenty of money in the account to do so, but the first time it declined, I thought maybe I had keyed the number in the wrong. Still, I tried it once more and then attempted to call bank mobile vibe during hours they...
Read full review of Bank Mobile VibeDismissive, cyclical, inefficient
Ya'll do not have good customer service as a company. I have been requesting replacement cards multiple times over and over and they don't get sent to my house despite me having USPS informed delivery to prove it. When I called about this, and explained that I cannot make wire transfers due to losing my disability benefits being a risk, I was told...
Read full review of Bank Mobile VibeBill pay
I wasn’t able to pay my bills on time due to the money processing so slow I asked if I could stop the bill pay so I can try another payment method and was to I could and it would also be back on my card the following day around 3pm. Never happened I called back multiple times and was not helped and told different things. This is a bad refund company poor communication and no understanding to the customers needs. Wouldn’t recommend to anyone!
Desired outcome: My money back
Unsuspended my account
Tried to call customer care but no one Ever answer idk what they be doing but it can’t possibly be that busy from 8am-11pm Monday-Saturday i don’t get it…all I need is my account unsuspended and a new password like how hard could that be to just pick up the darn phone people come on now. And bankmobile vibe y’all need to have real people working for y’all not automated machines repeatedly telling me to do something I can’t if my account suspended like somebody anybody answer the darn phone.
Desired outcome: I would like my account unsuspended so I can get a new password so I can use the money for school
Security
Update 09/24/3034. In retaliation to my original complaint. 1) I have been locked out of my BankMobile Vibe Checking Account. 2) The Hacker to my bank account has full access,! 3) But, I the owner of the bank accounts have no access to my BankMobile Vibe accounts. 4) The money stolen from my bank account has not been replaced. 5) The bills that i...
Read full review of Bank Mobile VibeRefunds
After being on hold for nearly an hour between sept 17-18 to get the funds from student aide. I have been unable to transfer the money to a US bank. I was told a intermidary bank was needed. US banks do not use interediary banks. After multiple attempts I am locked out of my account and on hold AGAIN. At the writiing for over 30min.
The customer service is extremely poor. Do not have anything into this bank if you wish to have access to the money.
Have your student aide directly into an outside account at another bank.
I have gone to the website to select the refund account and have not been successful. I ahve not been succesfful at have automatic payments withgrawn. At this poiint it is much like having the student aide refund held hostage. The entire process has been frustrating and terrible
Desired outcome: Transfer student aide to an outside account immedietly. Refund of fees charged for unsuccessful wire transfers
Not Being Able to Get A Customer Service Representative
My card has been locked and I have tried for three days to get through to customer service to get my card taken care of and no one have ever come to the phone. I have sat on the phone for over an hour every time I call and still no one has come to the phone. This is unacceptable and I need it fixed because I will be getting my refund and I need to be able to use my card.
Desired outcome: Get my card fix so I can use it.
Am currently expeiencing the same thing. I hope you were able to resolve your issue and have access to your refund
Frozen and blocked account
On 9/12/2023, I received an email that my account was frozen and I could no longer receive access to my account due to a security issue. When I tried to call, I was on hold for 50 minutes and they told me they had no information as to why my account was frozen just that their security team would be in contact with me in five business days. I said transfer me to your "security" team and they said they did not even have the number its so secret! What?!
I am supposed to be receiving my school refund and now my account is frozen conveniently! I then spoke to a supervisor who also told me the same thing the previous guy said, mind you its already shady as you know the people you are talking to are in India or a foreign county. Livid with this process, the school I attend needs to find another method of disbursement as now, I do not know when my security freeze will be released.
Desired outcome: This bank needs to be investigated for fraudulent activity.
Unauthorized credit card usage
I called the phone line. I finally got someone. I told him about two charges charged on my card I didn't authorize. I gave him all my information. He wouldn't say if those charges would go off my account. He was worried more about getting a new card. He told me to give it five days and check my balance. I got a another message saying my inquiry was closed. Iv messaged them four time no response. When you try to call it just keep repeating the same line. It took me two hours to get this man on the line. He wasn't much help.
Locked account and no refund.
Recently I’ve been locked out of bank mobile after switching numbers. Before I switched numbers though I had changed my email and phone number on bank mobile before coming back home from AIT(Military). Once I got home my mom was telling me I should’ve got a refund from my school already and checked and seen they already sent the money. This is the dumb...
Read full review of Bank Mobile Vibe and 1 commentMoney held hostage
I have been a bankmobile customer for over 10 years without a problem. I have money in my account meant to go towards first months rent in a new apartment. I couldn’t access it or get anyone on the phone when I first ran into the issue. Today I finally got somebody on the phone and explained the problem to which she told me it was solved. Now my card is being declined by every service it’s linked to as if it is locked. My apartment is on the line and it’s Bankmobile’s fault.
Desired outcome: I would like an acceptable outcome of this issue being resolved along with compensation in some form for holding up money I earned and faithfully housed for years.
School refund/no account access
I was told my account is flagged for identity theft although I’ve never used this account set up by my school. They restricted my access, even though when I call in I authenticate my credentials. I’ve been calling every other day since July 28 to regain access to my account and to receive my refund. It’s now August 28th, still no response from their investigation team, I’m now in Fall semester and due another refund September 8th. All they tell me is that someone will reach out to me. I’ve informed my school and they said it’s nothing they can do because bankmobile handles the refund. This is an absolute nightmare I have bills, need school supplies etc! I want action! I don’t even know how my account was flagged for identity theft, and don’t even have a card they said they mailed to me,
bank mobile [censored]ing sucks. These lazy [censored] people never pick up the phone and I've been calling them for days.
You can file a complaint to Washington's: Consumer Financial Protection Bureau (CFPB) @:
www.consumerfinance.gov/complaint. They over see this particular bank's ethical conduct. Good Luck!
Any update on this
Frozen Account
They froze my account saying it was fraud on the account and now doing an investigation. So now my school can’t send my refund because of their fake investigation they got going on. I called and they transferred me 6 times to the 2 different departments saying the samething. Now my school just holding my disbursement because of BankMobile and their investigation. Terrible bank
Cannot access my account or money
Bank Mobile was a bank I used strictly for school funds that were dispersed from grants. I never touched the money, except once, for gas. Other than that. The money sat in the account. When I had something in which the money was going to be used for, I requested a transfer of funds from my account at bank mobile to my other bank, with intentions to use it...
Read full review of Bank Mobile Vibe and 1 commentVibe Bankmobile Account Suspended
On August 11th received an email that Bank Mobile suspended access to my account due to “suspicious activity” and I cannot get any assistance. I have emailed. Called numerous times and was told I would have to wait up to 60 days. In the meantime my paycheck which is direct deposit is denied and any electronic bill payments. I have never been subjected to such foolery and you are at their mercy over your money. I have verified all of my info on the account and I am still locked out. Customer service will not provide any contact information on how to contact this alleged security team and when I reached out on social media they blocked me from messenger.
Desired outcome: I want the suspension lifted and access to my account funds
When was your account finally unlocked? Mines has been suspended for 90 days and they still haven't unlocked it and just keep saying the security team needs 5 more business days, but can't tell me 5 days from when.
Account restricted at BankMobile
On July 24 I received three emails in a row from this bank telling me my account had been restricted with no explanation as to why other than that the "security team is investigating suspicious activity on your account". It is now August 1. I have called up there twice. Both times I have been told sorry but the security team will give you an update in five business days.
This bank will give me zero information about why the account is restricted, what the suspicious activity was, when I can expect a resolution, or anything of the sort. I did try to transfer my paycheck to this bank and entered the account number wrong, so thank God the transfer didn't go through, or I would have lost access to my paycheck and been unable to pay bills! I have also explained that my ex-husband used to do a lot of fraudulent financial things and I am worried that this may have something to do with him...still no information. My refund from my school is due to post in a couple of weeks. I am worried I won't have access to it. The customer service is horrible and they should be required to give some kind of explanation for why this is happening. I would not recommend this bank to anyone.
Desired outcome: I want access to my account restored, and I want to know why it was restricted in the first place!!
Same thing has happened to me, (and others, if you read their reviews). They are an overseas "digital" bank, with "reps" who are also located in various countries, answering the calls for bank holders; and who cannot nor will not provide any information. They use a variety of U.S addresses, but no real operating locations here. They need investigated, as they steal money and deny access to bank holders accounts, their money, communication regarding their financial property. I have told, despite my "reset password attempts", getting the temporary reset password sent to my phone, I have even been told my email isn't listed with their bank. They steal money taking advantage of students, in my opinion. Many other reviewers have lost their homes from not being able to access their rent or bills, while the bank withholds people's money for "fake security reasons", without providing any information. They lack accountability; but severely need it; as well as needing investigated. File complaints with FDIC and the Federal Consumer Protection. Make it known what they are doing. This bank has a faceless and contactless "investigation department", that has zero contact with account holders to complete a thorough and honest investigation. I've lost over $1500 so far from them and am seeking accountability myself. People need to be warned and given a heads up about this 3rd party digital thieving company posing as a "bank" possible money laundering. My "security alert" began the day after I schedule a transfer of the funds from this bank to my main bank I use, a bank that had already been verified and had the confirmation deposits completed weeks before. With all that being said, Good Luck!
my account got restricted and I just got refunds from the school. I did upload my dl and they said its not authentic and would close my account. does anyone know a way forward. it's so frustrating knowing that my bills will be unpaid because of some decisions made by some people eho are unprofessional in their job.
Same EXACT thing happened to me! I've called numberous times and still NO EXPLANATION! I use this bank account for my direct deposit and it's a week later! I have bills and still have to buy school supplies! They still haven't reached out to you?
Froze my Account
If I could leave 0 stars I would! BankMobile froze my account for no reason and I have been locked out of my account with no access to my refund! They told me to contact my school..I contacted my school and they told me to ask Bank Mobile to simply close the account completely so they can issue my refund and BankMoblie have yet to follow up! They even has the audacity to tell me it would take 15 business days or more to get finish the fake investigation! DO NOT USE THIS BANK THEY ARE HORRIBLE!
Any update on this?
Overview of Bank Mobile Vibe complaint handling
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Bank Mobile Vibe Contacts
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Bank Mobile Vibe phone numbers+1 (866) 309-7452+1 (866) 309-7452Click up if you have successfully reached Bank Mobile Vibe by calling +1 (866) 309-7452 phone number 0 0 users reported that they have successfully reached Bank Mobile Vibe by calling +1 (866) 309-7452 phone number Click down if you have unsuccessfully reached Bank Mobile Vibe by calling +1 (866) 309-7452 phone number 0 0 users reported that they have UNsuccessfully reached Bank Mobile Vibe by calling +1 (866) 309-7452 phone numberCampus Office+1 (877) 327-9515+1 (877) 327-9515Click up if you have successfully reached Bank Mobile Vibe by calling +1 (877) 327-9515 phone number 0 0 users reported that they have successfully reached Bank Mobile Vibe by calling +1 (877) 327-9515 phone number Click down if you have unsuccessfully reached Bank Mobile Vibe by calling +1 (877) 327-9515 phone number 0 0 users reported that they have UNsuccessfully reached Bank Mobile Vibe by calling +1 (877) 327-9515 phone number
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Bank Mobile Vibe emailssupport@bankmobilehelp.com100%Confidence score: 100%Supportsales@bankmobilevibe.com100%Confidence score: 100%Support
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Bank Mobile Vibe address115 Munson Street, New Haven, Connecticut, 06511, United States
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Bank Mobile Vibe social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 21, 2024
Most discussed Bank Mobile Vibe complaints
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