Bank of America — property claims
My home burned down on Christmas day 2009 my insurance company was Nationwide (awesome so far) unfortunately for me my mortgage is with Bank of America which means that all checks from Nationwide Insurance have to be deposited into Bank of America and all checks come from the Property Claims Department located at CA6-[protected] Country Way, Simi Valley CA 93065. Although they ARE an on-line bank they DO NOT do any transactions through on-line banking, email or anything except call or US Postal Service. I have logged in more than 24 hours of call/WAIT time, gone through hundreds of people at the call center, all of the managers are in meetings all day and would not come to the phone. They hang up on me and pretend they got disconnected. They are chock full of excuses as to why nothing has been done with the check that I sent them for $137, 500 from Nationwide Insurance on February 9th. I faxed a 13 page invoice on 3/1 for the $72, 000 and $14, 000 that I have spent from my checking account to get my house repaired and am requesting MY MONEY FROM MY INSURANCE COMPANY FOR THE REPAIR OF MY HOUSE, and they have done nothing. They think I am so stupid that I don't know they are stalling so that they can use my money and in the meantime my family is displaced, my home cannot be repaired and Nationwide has to pay my living expenses. All I am asking for is my money to fix my house and their bureaucratic system will not allow this to happen. BOA is committing insurance fraud by keeping that money and preventing me from repairing my home.