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Bank of America Customer Service Phone, Email, Contacts

Bank of America
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Bank of America Complaints 1565

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Bank of America transfer of funds

I have been on the phone everyday to Bank of America, Asking for a transfer of funds into my partners N.Z Account the did process it but then owed me a reparation. So they retracted the money so that they could process the reparation amount. It has been 9 Weeks since trying to get my money but still no luck and a patience left ages ago.

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khedaren
Cambridge, US
Sep 29, 2009 3:12 pm EDT

I have made transfer of funds from Bank of america to HSBC on the 9 September 2009. It been 3 weeks and bank of america cannot inform me of teh whereabout of my funds. I have been on the phone at least 20 times with different departments and I keep getting confilcting answers. All I ask for is confirmation dates and numbers of where the fund are?

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Bank of America your npv test results

Denied For HAMP Because You Failed NPV Calculations – What is NPV Test?

By: Anna Cuevas; The Loan Mod Guru

Where you told that you were denied for the HAMP Loan Modification because you failed the NPV calculator and you are wondering what that means?

If the borrower is not approved for a HAMP modification because the transaction failed the NPV calculations, then the servicer must, explain what the NPV means tell you the factors used to make the NPV decision and advise you that you may request the values used in making the calculations along with the date the process was completed within 30 days of the notice of denial. and dates. The reason they have to provide this information to you is to give you the opportunity to make any necessary corrections to the values they used as they make or break your ability to be considered eligible for the Home Affordable Modification Program.

You or your authorized representative, can request the specific NPV values verbally or by writing to the servicer within 30 calendar days from the notice date and they must answer your request within 10 days.
If you request the NPV values and you have a foreclosure sale pending the servicer must not complete the foreclosure sale until 30 days after they deliver those values to you to give you time to correct the inaccurate values. If there are any.

Kathy Bateman
Los Angeles County
www.bofamhaloanmod.com

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Bank of America poor customer service

Bank of america keeps sending me unsolicited blank checks! They arrive every 3 weeks or so. I have asked them on the phone to stop sending them, but they keep coming! As a result, I have canceled my account in writing. Bank of america needs to be more receptive to the needs of its customers.

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2:51 pm EST
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Bank of America Abusive business practices

My brother attempted to refi an existing ARM as a Fixed Rate mortgage through Countrywide. He was told that they could only help him if he was behind in his payments, which he had not been. Per their instructions he naively let himself fall behind. He was then asked to submit the necessary documents and was then told that he would be contacted and not to call them. The next thing that he heard after having pestered them for an answer was that his house would be sold out from under him at a Sheriff's sale. He lost the house and was given 6 months to get out or he would be evicted. My brother was too proud or embarrassed to ask for help and he knew absolutely nothing about such matters. He panicked, went into a deep depression and on 12/16/08 he shot himself in the mouth with a shotgun, two days before the eviction hearing. This was a man with no credit card debt or any other problems in his life. I have since heard from several other people who were told the exact same thing from Countrywide. Does anyone here have a similar story? I am considering joining or starting a class action lawsuit. I look forward to your replies. Thanks in advance.

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1:57 pm EST
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Bank of America home refinance

My wife and I have excellent credit. Because of the low current rates we found we could go from 11years to 10 years on a mortgage saving us about 38, 000 dollars.
We began this process on Oct. 27th. Hardly ever a word. We occasionally receive an email asking for another current pay stub, or a misc. form. A promise saying that "it should be closing soon".
It is now March 1st and this is just nonsense that it would take a mortgage company this long to do a refi.
After reading so many other complaints, I don't think I want to trust Bank of America to service a loan that they are unable to complete.

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Bank of Screwing America
Sugar Hill, US
Jun 29, 2010 4:49 pm EDT

OMG Sounds like the same CRAP BofA put us through for over a year. Send this document send that document send the same documents a million times so we can tell you we have it and then request you send it again. We were two months behind when they told me in September that my first trial payment was due in December. They told me I could pay earlier but the first trial payment wasn't due until BEFORE December 1st. So I paid before December 1st then I paid January. Right before I could pay the February trial payment they sent me one of their famous fedex packages stating I was not being modified. About 10 days later we got a fedex letter stating we were in foreclosure. I called and they told me they denied the modification February 10th and then put us in Foreclosure on the 17th. ONE WEEK LATER! They said none of my trial payments would count and I was now about 7 months late. We were 2 months late then they basically told me what to do...and what THEY told me to do made me 7 months late and ultimately put me in Foreclosure...Me, my wife and my 2 year old, my 3 year old and 10 year old. Way to go Bank of America...or should I say Bank of SCREWING America.

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bigolfascist
Stafford, US
May 26, 2010 11:35 am EDT

In June 2009, My wife and I were interested in the Making Homes Affordable Program offered by BOA---who took over our mortgage from Countrywide, Inc.  We contacted the BOA office in (because:"We're here to help you."), and got the run around on that program, essentially a loan modification program, but were told that we would have to apply for the Special Forbearance Program first. 

I am a full-time caretaker for my wife, whose health has deteriorated, and medical bills just kept getting higher, even though we have one of those "Cadillac" health insurance programs.  we also had had major expenses on HVAC failure, so things were about to implode.  we had to do something.

We began the process, provided the required paperwork, and waited to hear further contact.  The representative had our home phone, FAX, and cell phone numbers.  At the end of the month, we had to travel out of state for a few days.  When we returned, we had three messages from BOA (two on the home phone and one on the FAX/answeering machine) asking for more information.  I called back, and was told that we were dropped for failure to respond to requests for further information!  I never got any calls on the cell!

We decided to try it again, and this time we were accepted into the forbearance program.  We were leery to say the least, since the program allows one to "miss" three payments to provide some financial relief---but then one has to pay back those three months of missed payments in a lump sum, not roll the missed payments into the loan, so we were told.  It made no sense, but we did enter the program, hoping to get approved eventually for the Making Homes Affordable Program.

We still made the payments (and on time) under the forbearance program because something just did not add up.  I did some researching  online and found too many horror stories about special forbearance options and how mortgage payments actually increased, and people were forced into quick sales.  Glad I did that.

In November 2009, we received notification that we were approved for the Making Homes Affordable Program----a big $75.00 reduction of our $2000/month mortgage payment!  I was told that the reduction amount could be more after our case was fully reviewed.  We began a four month trial period with a reduced payment.  The trial period ran from November 2009 through February 2010.

In January 2010, we received a FEDEX package requesting more documentation (Well, the same documentation I had already sent at the beginning).  I provided it, and called to insure that it had been received.  I received confirmation that it had been received and that everything was current and up to date, in fact the package was in underwriting.

After making the final trial payment in February 2010, I called to inquire as to the next step.  I was told that everything was in order, all the paperwork was there, and underwriting had the package.  It would take 60 days to finalize, verify occupancy, etc. At that time, i was told to continue making the reduced mortgage payment (Remember, a $75.00 reduction!).  I did continue making the payments and on time.

On 1 March 2010, we verified the status of the package, again.  We were told that the package was complete as of 26 February 2010.  But then, for some reason, we were directed through three other offices, and told that the package was complete, but was "in processing".  To what degree of "in processing" we could not get an answer.  In other words, the right hand did not know what the left was doing.

At the end of March 2010 we received another package.  It was the same type of welcome package I had received back in November 2009.  Essentially, I was beginning the process all over again!  I had to resubmit everything!  I called, questioned why I was being asked to start the process all over, and was told that it probably was a duplicate copy, but to send in the information anyway.  Yes, my package was still in processing.  I sent everything again, even more than was required.  The package was received by BOA on 21 April 2010; I tracked the package.  It was due NLT 24 April 2010. 

I called to check on the status on 24 April 2010, and was told that it had been received, was complete, and was being processed.  I was instructed to keep paying the reduced mortgage payment amount.

On May 23, 2010, we received a FEDEX letter from BOA stating that we were not eligible for the Making Homes Affordable Program.  The reason: "Your loan is not eligible for the Making Homes Affordable Program because you did not provide us with the documents we requested.  A notice which listed the specific documents we needed and the time frame required to provide them was sent to you more than 30 days ago.  We may also have sent you additional notices about missing or incomplete documents."

Obviously, they don't have their act together.  There never was a main point of contact for my loan modification, and I always received the excuse, that so many modifications are being processed that sometimes items get lost or sent to the wrong office.

I certainly hope HUD is more competent in handling my complaint against BOA.

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Bank of America lies and fraud and worst bank on earth

Over the recent months, I have had several run ins with B/A customer service. When Paypal accidently debited my account and caused overdrafts they would not credit my account. I just got 2 more overdrafts that per posted against pending items. I did not relieze that I was overdrawn and had quickly made a deposit to cover the charges the same day. However, B/A charged me anyway (which according to their reps over the years) was different than what I had been told. Great ... now that overcharge will escalate into a significant sum. B/A has no care whatsoever as to how that impact their customer. I am keeping the account open with a min balance of $10, just to cost them money.

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realitycheckgal633
Plainville, US
Mar 06, 2010 7:18 pm EST

I'm not sure about BAnk of America's policy but I'm 80% sure it's similiar at the bank I work for. Most banks' policies use BAnk of AMerica as a model. We will refund the overdraft fees IF the merchant acknowledges their mistake and posts your refund back into your account via your card or through ACH.

I'd rethink your strategy as far as costing BOA money by leaving $10 in your account. #1: What type of an account do you have with them? If there's a monthly service charge, your defeating your own purpose because you have to maintain a certain balance to avoid the monthly service charge. #2: If you're like me and you were lucky enough to take advantage of their no monthly service charge when you opened their basic account online then you MUST keep the account active. They have the discretion of either charging an inactivity fee if you leave the account dormant. #3: My husband had that idiotic logic too. He wanted to "punish" the credit card companies by not using their card again and forcing them to send paper statements each month. Guess who had to waste time by shredding all the documents? Companies are getting smarter and will find a way to save their costs. The penalty is they raise their fees elsewhere to compensate. Thanks for costing us money, "Likonna".

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Bank of America obstruction and delays to getting my savings out

On February 13, 2010 I wanted to make an online electronic funds transfer from my BoA Growth Money Market Savings to my home town bank checking account. Although this feature had long been established and was last used in August, 2009, my bank account was no longer shown an an option. I was told by phone that when an account is not used for a long time it gets "locked" but that I could call a specialist to unlock it. As the account earnings had dropped to 1/4% and electronic funds transfers, normally free, now cost $3 with Bank of America, I told them to close my account. Two weeks later I called again and was told it would take another two weeks to "process" the closing of my account. Finally I requested to talk to a superior and got my home town checking account listed again but -- before I could take my money out I would have to wait 2 weeks to receive a little plastic card costing $19.95, on which they could transmit an authorization code which I then have to enter online, to transfer my funds. This is another safety feature, to make my money secure. (If I had a cell phone with text messenging capability, this card would not be necessary.) So this saga of my trying to withdraw my own funds is continuing.

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Bank of America foreclosure???

We received a foreclosure notice in the mail from an attorney. It stated we had defaulted on our loan. It did not make sense. We paid monthly to this company on their website. We had an arrangement to pay a certain amount because they paid our taxes in which I did not want them to. So we were repaying this back. Yes, we were a couple of days late but we still paid it. They informed us that we were 120 days delinquent and I could not figure that out. They also did not do a good job explaining this to us. Pull bank accounts to see when money was sent to them and compare to the Transaction History. We did not miss a month, we are guilty of a one or two days late posting but I just can't see them sending us to foreclosure. Now we have their fees, attorney fees and for what? It is such a rip off during this time of the economy. No one knows what the other departments are doing. It is so frustrating. We made arrangements again and made a large downpayment and we can only pay this bill one way. Shouldn't any payments have at least one grace period. No, we should have made sure it posted on time, however, we did pay this company. We are so confused right now and they aren't any help. Is there anyone we can talk to about this problem. Noone should have to put up with being blindsided by the fine print.

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Bank of America home loans customer service

Have you ever wanted to speak to a live person from BAC Home Loans Servicing, LP (Bank Of America)?

Here is how:

1. Dial [protected].
2. Completely disregard all their menus and prompts. Don't waist time typing/saying your loan number, etc. This is all garbage.
3. Ones the initial message is done playing, start pressing 0 (zero). Don't press it too fast, press - let go - press - let go...
4. You're being transfered to a representative.

Maybe more people know about this than I think. I was told that 0 (zero) is usually the default for a representative. However, their menu never mentions option 0 (zero). It keeps asking you about your loan number, the reason you called, etc. without doing anything with the info you enter.

I really hope this helps someone.

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Update by Dimskiy
Mar 08, 2010 9:04 am EST

EDIT: Now have to enter your loan number. Seems to disconnect you if the loan number is not entered. Otherwise, press zeroes as I said originally.

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brokenangel88
dublin, US
Apr 11, 2011 1:24 am EDT
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I am disgusted by the way ya'll have treated me with my making home affordable modification and that you did not lower my house house payments but are now trying to take my home away from me, but yet you will auction my home off for pennies on the dollar instead of working with us and letting us keep it. this is going to stop because if we have to picket bank of america and do whatever else we can do against bank of america we will. call mrs. mccall [protected] CEO of bank of america and let her know to stop doing this to people and also Mrs. ebony brown who told me that either i can accept the modification, forclosure, or quick sale. i asked her to review the modification and she told me that i had those 3 choices only. my husband had to go on disability because he went in for surgery and he thought he'd be back to work in 3 months instead the surgery didnt go well and now he's on permanent disability. if president obama would do what he said he was going to do this would not be happining. “I support John Wright vs. BofA Lawsuit!”

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john
none, US
Dec 09, 2010 2:28 am EST
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Please disregard united law group above. They are no longer representing me, but you can find more information about my lawsuit at piggybankblog.com, which I created for all those who have been abused by Bank of America potentially irregular, fraudulent and simply abusive loan modification program.

http://www.youtube.com/watch?v=S3zs41dfE3g&feature=player_embedded

My name is John Wright AND I AM FIGHTING BACK!

John Wright
piggybankblog.com

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buddy012
Brentwood [Contra Costa County], US
Dec 08, 2010 9:51 pm EST

We applied for a loan mod in May of this year and sent in all the paperwork bofa required. We fit into the criteria we owe more then our house is worth my job isn't steady and our house payment is more then 40 percent of our monthly gross income. Well I called weekly for seven months. I always got the run around its in review and then it was in the underwriters hands. I thought it was a timely process, but I felt we were making progress. At one point I was told by a bofa rep that our trial papers were on the way. We had an exact date when they should arrive by. Then came the fed ex letter only to find out we were denied and when I called them to ask why they told me because I was current on my payments, well being current on our payments is a guideline to enter into the program. I was in shock and here is the kicker, before we entered this mod process we paid our taxes and insurance separate, we would charge those so we could have a lower monthly
payment. Well during the process bofa started an escrow account for us and now that we got denied we are stuck with a higher payment then before $300 a month more than our original monthly payment. How is that going to help us. This is a scam and the program would have helped us now instead we might lose our home! buddy012@yahoo.com

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irate customer
Naples, US
May 19, 2010 3:23 am EDT

Thank you for your postings about the B of A number and the lawsuit...

This was EXACTLY my experience and it took much internet searching to find a correct phone number to call... They will not give you one in customer service and keep directing you to lines that do not exist...

Unfortunately, when you do speak to a representative- they all tell you something that differs from the others and cannot help you AT ALL//////////
I cannot believe they are being paid just to give people the run around and " claim : that they are working on loan modifications and workout programs...

I am mad as hell... and i am not going to take it anymore... to quote the movie network !

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Bank of America hugh increase in amount of monthly payment

My home loan was with Countrywide until the big
Bank of America take over. What a mistake that has been.
After a couple of months BOA deciced I didn't have enough
money in my escrow account so they increased my monthly payments $200 so I would have reserve in my escrow account. I asked if they were going to pay me interest on that money and they said no. I said then you don't need it. If Countrywide didn't do it how can you
just decided to do this. I have not been late on a payment and make payments every 2 weeks and its all automatic.
Why with so many families unable to pay their morgages
and Real estate values falling, why would a Bank be allowed to increase payments when an account is not even short and tell me well its in case your insurance or taxes increase in the future. Doesn't BOA already make enough money that they should have to pay customers interest on all escrow accounts. BOA has the rudest employees who are anything but helpful or concerned for their customers.

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frustrated soon to be grandma
Sherman Oaks, US
Dec 07, 2010 7:37 pm EST
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You are lucky they only raised your morgage $200, they raised mine $900. I started with Countrywide and then been bought out by B of A. They made me impound my taxes and insurance, which I didn't want and then increased my monthly payments. I couldn't afford their raise, so I asked for a loan modification in February and have been fighting them ever since. It is now December and we are still doing the modification plus I couldn't afford the increase of $900/month payments they have put me in foreclosure. And as for rude they are the worst. When they call you with their recorded messages half the time the call gets dropped while your waiting.

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Bank of America one the worst service experiences in my ifetime

In process of refinancing my mortgage I was told that I was qualify to do so and 3 days later when I called back to start the process I was not able to contact the original person that I talked to and I was told by another person that I was not qualify to refinance and that the person that talked to me "had no idea what she was talking about". I left massages and emailed the original person and never received a call back. I called back and asked to speak to a supervisor and left massages with him (Matt Ellis) he never called back either. When I called back to talk to someone else the person answering the Phone(Edward painter) after few attempts to get someone on line Hung Up on me. This is the kind of bank that destroys other banks reputation. This was one the worst service experiences in my ifetime.

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terbear69
Mira Loma, US
Jan 12, 2011 5:41 am EST
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At my work, the majority of peolpe having the exact problem you describe got their mortgage bought by B of A and the "Hell" as you know is a normal practice with them, Welcome to B of A. The truth is they really don't want to give you a modification and they are going to play the scam, "the left arm doesn't know that the right arm already approved you and you're now in default for paying the new agreed lower payment- because now they want the difference back and your house" But it is too late, you are in foreclosure. It sounds soo corrupt, but they do this tooo often to be a mistake. It's more like a basic unethical practice they adopted. Crummy bank, very sorry. Not many people are sucessful, but I truly hope you are awarded one of the allotted "TOKEN" modifications. Every once in a while they let someone slide through, just so they can claim what a wonderful bank they are with consumers.

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Bank of America escrow/modification

Back in April 2009 BOA raised my mortgage by placing an Escrow on my account. They indicated that it was an Escrow for Flood Insurance and Regular Homeowners Insurance. Problem was...the home was NOT in a Flood Zone and this was proven when the loan began back in June 2005. It took 3 months for ME to resolve this as they made me jump through hoops with FEMA. I finally got their required documentation and yet they still are charging me from Jan. 2009 to July 2009 as July is when I got the FEMA paperwork stating I did NOT require flood insurance. Jan. 2009 to July 2009 BOA claims is justified. I say they are ripping me off.
The property is a property I DO NOT live in. I had it on the market from June 2007 to August 2009; then rented it. BOA states that for 4 months in 2008 I did not have regular homeowners insurance on it. They charged me forced insurance at a rate of almost $4500.00 per year. (THAT'S RIGHT $4500.00). They did all this in April 2009...very delayed charge I might add and I argued this. First it was for a mere 4 months that there was no coverage (my error) and second..how can BOA bill me a year later?
Customer service is the WORST I have EVER seen in any business. Many many many phone calls, can't reach the same person 2X, no one has the same information and bonus for me...I actually Pre-Qualified for a mortgage modification early Nov. 2009 (due to the additional Escrow non-won battle), submitted the proper paperwork end of Nov. 2009 only to finally get an answer in late Jan. 2010. They wouldn't give it to me...WHY?...Because some BOA stupid, incompetant employee CHANGED MY EXPENSE AMOUNT WITHOUT MY KNOWLEDGE..and now the home is in PRE-FORECLOSURE.
In a nutshell...BOA is going to end up taking my home for a lousy $5000.00 of which we are disputing.
10 letters sent out this week. A detailed letter regarding the entire ordeal, my situation, my plight, timeline of events/contacts, and of my written expenses (so they can't change the numbers themselves). 10 letters...hoping someone, somewhere will help us. 10 letters...The White House, The Fed. Reservere, The Atty General, CEO of BOA, President of BOA Home Loans, BOA Home Loans, etc...IS THERE ANY HOPE?
What a ### show BOA is giving to their clients. I have banked with them since 1999 & have paid off 2 previous Mortgages...are they kidding? I am good for it...but not when you make it out of my reach and NOT even care. DO NOT BANK WITH THEM...Pay attention...they are the single bank that is NOT DOING GOOD BY THEIR GOVERNMENT $$$$. I can't wait till I can give my business elsewhere. My husband and I are hard working, respectable citizens and this has not only potentially cost us a home, but tarnished our reputation along with our credit report/rating.
*****************DON'T BANK WITH BOA...KING OF RIP-OFFS***********************************

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thisismepissedoff
Mount Pleasant, US
Oct 12, 2010 2:07 pm EDT

Here is a letter I have been sending my congressman and legislators. We have gotten screwed by Bank of America

Dear Congressman,
I am writing you as a very concerned citizen and also someone who has lost my home to foreclosure. My husband and I bought our home in June of 2009. I did a lot of research and was able to find a loan through the USDA that would make it affordable for us to buy. Our loan was originally held by Taylor, Bean & Whittaker. In August of 2009 we made our first Mortgage payment to Taylor, Bean & Whittaker. At the end of August 2009 we received a letter from Bank of America informing us that they had bought out our loan and we needed to start making our payments to them. In September 2009 I sent them our mortgage payment as I did every month thereafter. In January of 2010 I called Bank of America to let them know I was having a difficult time in making my monthly payment for January 2010. I was told not to worry, all I needed to do was go online to my account and explain why I was going to be late and give them an approximate day when I would be able to pay. I followed all of the steps they told me and felt that I would be fine. I called back in the middle of February 2010 to Make January's payment and also set up a payment arrange for February for two weeks later. When I called I was informed that our home had gone into Pre- Foreclosure on February 18th 2010 and that I could not make a payment. When I inquired as to why our home was going into foreclosure for only being 38 days late on our account I was informed that they never received our payment from Taylor, Bean and Whittaker therefore according to their records I was 68 days behind on our loan. I had previously thought this issue was resolved because I had faxed in the cashed mortgage check to Taylor, Bean & Whittaker clear back in November of 2009 to Bank of America at which time they assured me my account would not fall behind. I was told that they had taken over many loans from our previous mortgage company and it would take awhile to adjust customer’s accounts. I spent 35 minutes on the phone trying to get an explanation as to why this had happened. I asked if I could speak to a supervisor and was told that unless my account was current I could not. I was very distraught and could not believe this was happening. The representative from Bank of America told me the only thing I could do at this point was apply for a Modification Loan or pay the full balance owing on our house which was $137, 000.00 dollars. Obviously I could not pay the loan in full so I applied for the Modification program. I was informed that I would receive a packet in the mail in 10 to 30 days via UPS or Fed Ex with all the forms I would need to sign and any documentation that I may need to send back. Weeks and weeks went by and I never received anything. I kept calling into Bank of America and all I was repeatedly told was that they were very backed up but to be reassured that because we pre-qualified for the modification it had stopped the foreclosure process on our home and if by chance I did receive anything with a sale date all I would need to do is call in and they would extend it. I also checked every time I called to see if our missing payment had ever been applied. Until this point in time that payment has never been applied to our account. On July 13th 2010 I received a phone call from a gentleman named Mark. He informed me that he had been assigned as our negotiator and gave me a list of documents that I needed to fax to him. At this point he informed me that I had 48 hrs to collect these and fax them and if I didn't our application would be closed. I was appalled, not only was my husband having ankle surgery the next morning, I couldn't believe that after all the phone calls I had made and waiting for 5 months for this process to get moving I was being given 48 hrs to get my documentation in. I informed Mark that I could not possibly do this in the time frame he was giving me because my husband was having ankle surgery the following day and I was his ride. Mark told me that he could give me one extension for 48 hrs and that I would need to have all the information to him by the 22nd of July. I faxed Mark all of the information he requested by the time line he had given me. On July 27th my husband called me at work and said the sheriff had been to our house and served him with the date of sale paperwork. The auction for our home has been set for August 24th at 1:00 PM. I immediately called Bank of America to find out what was going on. When I called in they said that they weren't showing that our house had a sale date. I informed him that he better figure it out because I just had a sheriff at my home. The representative put me on hold to call their legal division, when he came back on the line he confirmed what I had told him. I asked him why this was happening and if we could extend it. He told me no, all we could hope for was the modification being approved before the sale date. I asked him why we could not extend it and he informed me that we were too far out on this loan modification and too much time had passed. I was outraged and distraught. I let him know that the only reason why it had taken so long is because of Bank of America dragging their feet and that I had just barely been contacted less than 14 days ago as to where and who I was to send my documents too and that I had been calling in weekly for months to find out the status on our modification. I hung up with him and called Mark. I was informed that the investor had denied our loan. Their reasoning was that they said Mark was trying to lower our current interest rate and extend the loan longer than it was originally written for. Mark informed me that this was not the case that he had kept everything exactly the way that it was. He informed me that he sent it back to the lender and also sent the original loan documents with it. I can tell you honestly I have never been so frustrated or distraught in my life. So here we are waiting to see if the investor will approve us hoping our home doesn't get sold out from under us. Mark informed me that the investor could come back and deny our loan for another reason and if he did we could look at other options in saving our home like a payment plan or restructuring or even a short sale. I asked why this is the first I had ever heard of these options. Mark had no answer for me. I was informed that to start this whole process again I would need to contact their payment research department to find out if the lost payment to Taylor, Bean and Whittaker had ever been applied so they would know the exact amount that we were behind. I called and guess what. It hasn't and now they can't find the copy of the cashed check I sent them. I asked how something like that gets lost and was told it drops from the system after so much time has elapsed and that I would need to get another copy of the check front and back and the bank statement showing that it was cashed. Then I would need to call them back get it straightened out and then call the Home Loan Retention Division and start the whole process over again. Two problems here. 1- I no longer have that bank account due to online bank fraud. 2- I cannot find that bank statement. I went to my bank to see if I could get these copies and was told that for $50.00 hr they could research it and then I would need to pay $4.00 per page because it was a closed account. I do not have a problem doing this if I knew that it was going to do any good, because as of yet doing everything Bank of America has asked me to do was not good enough to save my home. I am at my wits end and I don't know where else to turn. I feel that there has been a grave injustice done to my husband and I and this never should have happened. Could you please, please give this your attention and contact me as soon as possible. I loved my home and living in Sanpete county. I appreciate your time and attention and hope to hear from you soon.

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I am writing to complain in regard to Bank of America Making Home Affordable - Imminent Hardship Program. I called in in August to ask for assitance due to a pay cut. I was struggling otherwise I would not have called. Was given instructions on what documents to send in and called back to make sure they had received my paperwork. I was told 90 days. A few...

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Bank of America is CHEATING customer on its current promotion of $100 bonus. I did whatever it required; opened with $500 minimum, used check card one time, opened for 30 days. But their Vice President of Deposit Sales and Marketing, Paul R. Seddon wrote and refused to honor the promise based on a nonsense excuse of ..."the promotional incentive wa...

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Bank of America I was arrested

I was arrested and jailed without reason.
I had cleared my loan and revealed a fraud that was ongoing with citibank and the guys who were invloved,
And after clearing the loan, with proof, I was still arrested after 3 long years of clearing the loan. Why? Citibank doesnt have the answer. The simple reply was "by mistake"..."we are sorry.. It shudnt have happened".
Later on I checked my payments to citibank and I was surprised some of the money I paid was not debited in my account, but to the fraudsters who disappeared from bahrain. It was total trauma... Shame to be handcuffed and jailed and my business clients loosing respect on me! I demand a reason in writing and an apology and a compensation! Your guys take money from poor people like us threatening us for no reason, and issue loans without any control, no verification, and unbelievable loans were issued and drawn on peoples names who didnt even know to read and write and who were not aware there was a loan in their name. Im in utter dismay.. Scared.. If this will again happen or if I will have someone knock at my door threatening me for no reason..!

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wiseboy
, KE
Jan 26, 2011 11:31 am EST

I wanna ask U a question, , I have been sent a message from Nokia. claiming that i have won 315.000.00, in Kenya, , do they joking or it is something reality?

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Bank of America escrow overpayment reimbursment

I discovered Bank of America owed me $954.26, when I found the escrow check with tax return papers in January 2010. Dated 2/24/09, the check was void after 180 days, but my local BOA assured me that it would be reissued, when they completed their process.
The idiocy began 6 weeks ago with Inquiry #1. It first went through the wrong department of their own mortgage division. When the promised time expired we were subsequently told why.
Their process restarted with ReInquiry #2 and when said check did not arrive as promised the next inquiry revealed the check number submitted was incorrect. The number they noted as incorrect was the exact number on the original check in my hand. So they resubmitted it to the correct department, promising a new check in hand in one week. When Inquiry #3 failed to materialize a new check, it was explained the original check, void for 0ver 4 months, had to receive a stop payment order, before the new check could be processed. That initiated ReInquiry #4 with the promise of a personal phone call to me as soon as the check's status was known, as soon as the proper person could be found to verify the check's status, enroute or not. Whew!
That was 5 days ago. I shouldn't complain, as I could be the poor person waiting on the phone to call me.

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powdertee4
Greenfield Center, US
Feb 28, 2011 3:24 pm EST
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Just another way that BOA can extend the life of our loans. This is my first year with BOA as a mortgage lender. They bought out my loan this year. To my surprise I received an escrow overpayment check this week. It was nice to receive, however I want any form of overpayment to go towards principle. I called BOA and was transferred 4 times until I got someone who told me that they can't do that. Their system can't handle applying overpayment towards principle... It has to be mailed back to me. What kind of crap is that. A TRILLION DOLLAR company can't write a program or have the capability to NOT issue me a check? They said the only way for me to apply it towards principle is for me to take that check to a local branch and apply it that way. Just more time out of my day and more gas used.

STEP IT UP BOA.

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Bank of America lost home/home retention fraud

After a loss of income (sent letter from employer, pay stubs and called home retention every two weeks until june 2009) My wife and I were forced to give up our home, because we were never eligible for any of the programs that were being offered. I never questioned our interest rate, all We wanted was to put past due balance onto the end of the loan and move forward. Up until the loss of income, we had our mortgage electronically taken out every month for two years, so we were always on time. After we were told on June 30, 2009 that our case had been presented to the bank and there was nothing that they could do for us, we were forced to get an attorney, who also tried to correspond with the bank and got no response. Now, I hope that this lender gets everything it has coming to it.

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Stop Lying BOA
plainfield, US
Apr 01, 2011 6:49 pm EDT

I've been denied one modification and in the process of trying to get approved for another type of modification. The BOA case worker as been "dodging" my calls; stating in my file that she has not received the appropriate paper-work. I have a file of all documents that were sent to BOA number times and I have the fax confirmations to prove. I currently just sent an email to BOA's president. My next step is to send out emails to my local television stations to see if they can get anywhere. All my husband and I want is for them to say yes, we can do the modification or no, we can't...This has been the most ridiculous situation I've ever been in.

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PRANDERSON
Fletcher, US
Dec 17, 2010 9:42 pm EST
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Has Bank of America modified any loans through the home retention program? I would like to know. I am currenting 5 months in the process and would like to know if anyone has been successful with BOA.

Thanks
Phil

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itswrong
, US
Dec 13, 2010 3:13 pm EST

Bank of America has really ruined people's lives for achieving the American Dream. When I bought my house i was so exited and proud of the accomplishment. I lost my job on Jan. 2010 and they immediately started sending me certified letters to start acceleration proces. I didnt understand why because I had started the loan modification process in May, 2009 and i continued to call to check the status and was told to stop calling because everytime I call I push the process back. So I did what I was told, about Sept. 2009 I called to see why I hadnt heard from anyone about my loan modification and was told that I was denied and the only thing i could do at this time was to pay the five months of mortgage that I had not paid. Now if you applied for this bogus loan modification program then you would know that in order to even be considered you have to be 3 months behind in your mortgage. Believe this when I say I was told in a letter that i kept, that I will need to be 3 months behind to qualify. So what do you think I did, yes became 3 months behind and applied for services. Did the interview over the phone not once but twice and sent all necessary paperwork. After 7 months of no definite answer, they kept stalling and saying they're many people that are applying and my application has not yet been processed. In the eighth month of me sending all documents and constant calls I recieved a letter that said I owe 10, 000 something and the forclosure process will begin if I do not remit this total payment. I know that there are laws to protect us from being railroaded by banks. They harrassed me so much that I left my home just so I didnt have to keep getting these certified forclosure letters. So they did what they set out to do Take my Home!

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wolf13
224 new jersey lane, US
Nov 20, 2010 7:47 pm EST

I had an approved modification which was notorized and sent back via fedex. It has been 2 years and they still have not corrected the payments to the new payment. If we pay the lower payment we are chareged late fees. I have called over 30 times and spent about 8 hours on hold over that time. I have talked to probably 40 different people and multiple supervisors. Nothing changes and nobody does what they say they will do. This was already approved and processed while it was countrywide and after the purchase by BOFA, they have not honred an actual executed agreement between us.

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john
none, US
Aug 18, 2010 7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am actually in a lawsuit with them right now. They are arrogant because in the original loan documents, we signed that we understood in the event of a modification process, that they did not have to give us a modification. They tried to get my case dismissed based on this fact, but the Judge said that even though he agreed that the bank did not have to give me a loan modification, he also agreed that I might have a case in regards to them hurting me with that process. Metaphorically speaking, they have the right to own the car, but did not have the right to injury me with that car.

You can find more info regarding my lawsuit at piggybankblog.com. I created piggybankblog.com for all those who might have been abused by Bank of Threatening America. Please join us :)

I am John Wright and I AM FIGHTING BACK!

John Wright
piggybankblog.com

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rodgenju
Lafayette, US
Aug 18, 2010 6:44 pm EDT

We are going through the same thing with BofA and got the same intent to accelerate letter stating that we owe 40, 000 which there is no way possible we can pay. They have used all of the tactics mentioned above and more on us. I wish we could get in on the lawsuit against them. How can they get a bailout from us and then turn around and take our homes without helping to avoid foreclosure and puting good hardworking people and their families in a very horrible situation. Further more the reason alot of us are facing these diffaculties is because of the big bank corrupt practices in the first place and then we had to bail their butts out! But help good honest AMERICANS who helped them would be unacceptable I guess. Signed One of BofA's many victims.

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alphafuzz
Romulu, US
Jun 20, 2010 1:26 am EDT
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Countrywide sold our home right out from under us using a dummy lawyer to funnel paperwork through and deal directly with the court telling the judge we did not want our home. We went to the New Mexico Attorney General and filed a complaint. We have been homeless for three years fighting to get our home back and cannot even get updates from the lawsuit although they did say they are working to get our house back free and clear of the mortgage plus minimal damages. Our house was already sold twice...the first time a subsidiary of Countrywide bought it at the court hearing...the second time a private buyer got it. Now I just found it for sale again. Gee, doesn't seem to me like things are going well at all since BofA refuses to buy the house back and return it. Hey lets wait until it is sold again and have to pay off two people then return it with no mortgage and lose even more money. I do not understand how a family can be paying their mortgage and someone can just show up on the doorstep and say hey your house has been sold and you have three days to get out but that is what happened to us. I don't like what is happening in this country where these large corporations can run roughshod over innocent citizens with no consequences.

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pintu1
, US
Apr 17, 2010 3:27 pm EDT

Recently I had very bad expereience with Bank of America Home retention department. They are fake and cheating everyone.

I appiled for load modification in December 2009 and sent all the documents, after that I have not received any letter or any communication from them, later when I called they said you are in 3 months trail period and after that we will confirm the load modification.
I made all the trail payments on time, they after 3 months they sent me letter thet your are not eligible for loan modification also they reported to credit reporting agencies that I am behind my payment.
Now they are asking me to pay the late fees and also the different of trail payment amount and my actual payment amount.
For all this I had to make mutiple calls and evreyone told different answers. CHEATERS.

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pissed off !!!
boa, US
Feb 26, 2010 2:11 pm EST
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Bank of America Home retention prpgram is a FRUAD! 02/26/2010

In the past year my family and I applied for help with our then loan server Country wide, Due to loss of income as a result of my serviced connected disability and job loss. I was unemployed for more than a year and a half. Country Wide was helping us until they sold or were bought out by Bank of America. Once our loan was taken over by BOA the Problems really began, BOA could not pickup were Country Wide had left off. We had to start our Home retention process all over. We provided BOA with all the information that they required for the process. Our counsular's name was Brett Reynolds He said that he was our contact person and referred to himself as a counselor, and that he took our case very seriously, We gave copies of POI, letter of hardship, IRS forms, proof of insurance, and all relevant documentation that BOA requested. After 2 months of faxing and mailing the same information no less than 6 times too Brett Reynolds and the Home Retention dept of BOA;
Brett Reynolds said that he was more than 99.99% sure that with the information that we provided we would have no problem qualifying for the program and that our reduced payments would not change, At one point he told us that it looked we were accepted and that we would receive a letter and documentation to sign for the loan modification. He told my wife and I to be patient and keep making the reduced payment until we received the docs to sign for the mod from BOA.
Two weeks later we receive a letter the dated January 29, 2010. The problem was this letter was received Feb 12 2010. The letter stated that we were not eligible for the Government program due to income. They stated in the letter that my income was $8, 091.50 per month.
I called Bret Reynolds right away to find out what was going on and that my income was no were near this amount. He promptly told me that he could not help us any further and had the nerve to hang up on me. I called back and emailed to no avail. I called the main line and Arlene said that we were turn down due to my income and that was the problem, So I disputed the income, At this time I had my w2 for the last year and told Arlene that I would fax it over and she said that I didn't need to do that and lets go over what we have and find out what went wrong. As she read back the income that BOA had on file, it was apparent that BOA‘s employee Brett Reynolds had Fraudulently falsified my income statement. Arlene took my information and tried to put the account back into review status for the loan mod, She placed on hold so that she could talk to a supervisor to find out how to put the account back into review status. Arlene came back on the phone after a 15 minute on hold and proceeded to tell that she and her supervisor put a request in and that I needed to call back in a few days and check on the status, because it would take the “system” time to reset .I called back on Monday 02/22/2010 and I was told that my account was back in review and we had to wait and to continue to make our reduced payment.
On that day Monday 2/22/2010 no sooner that I got off the phone with BOA; MY wife calls me stating that we just received a letter dated Feb 12, 2010 that was entitled NOTICE OF INTENT TO ACCELERATE. The letter states that we have until March 14, 2010 to pay $10, 895.96 to cure the default.
We again called to find out what was going on and we were told that it was a mistake and to disregard the letter. We asked for some kind of proof from BOA stating that fact and we were told that they do not do that and we would just have to take BOA word that it was a mistake.
The very next day 02.23.2010 my wife calls me and again said that we received another letter from BOA and this letter said NOTICE OF INTENT TO ACCELERATE But this time the amount is different, the amount now is $9, 314.96. Again we called back and were told the same thing to disregard the letter and wait until the review was finished.
I have asked BOA if we could short sale our home and they told us no. I then asks BOA for Forbearance and they told us no. I asked BOA about refinance and they told us no.
Every time we call and talk with someone we get different answers to the same question that we ask. We want to keep our home but BOA could care less. BOA website says one thing, and then when we ask about all the options that the website says are available to consumers to keep our homes, all we get is; no; you cannot do that or that information is old and the site is not updated. Complete run around. I realize now that BOA stands to make more money to kick us out on the street then to help save our home. I want BOA to tell my children that.
BOA has no intent to process our claim; BOA has intentionally misrepresented and mislead us about the process and program to us. Brett Reynolds portrayed himself as a Home retention counsular and in fact he is not, and he fraudulently reported my income as much as 120% plus higher than it actually is, and that amount is not what my w2 states that I provided BOA.
The home retention program at BOA is a complete misrepresentation and fraudulent.
At this point we have no idea what to do or who to turn to. BOA has completely misguided us and has stalled us in order to foreclose our home, knowing that we could never come up with 9 to 10 thousand dollars in less than 30 days. BOA has planed this from the start and had no intentions in helping us.

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Bank of America account closure and overdraft

i recently checked my account online and it would not let me in. i went to the ATM by my home, so i could take out $40.00 and it wouldn't let me. so i called the bank and they audio mated machine told me that i was $888, 575.38 overdrawn on all four accounts. i called customer service and they gave me a number to call about account closure. i call this number and it tells me that its having technical difficulties. so i call customer service again and they gave me another number. if i took out 888, 575.38 i would drive an exotic car and maybe even faked my own death. instead i'm trying to solve this. for god's sake i can't even afford to put new tires on my car. they have me going in circles. all i want from them is my 110.00 dollars i had inside there and my name cleared is that too much to ask for? in the past couple of days i had used my card and it was fine. this is not right. it make me not even want to open an account with any bank! if they want to close my account that's fine with me i just want my money and they could leave me alone. if they don't tell me anything, i'm notifying the BBB for their actions, i will most likely tslk to my lawyer

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Bank of America closing documents

Hello, if anyone is listing or looking to sell a home and has a Countrywide Home Loans mortgage (now Bank of America) your sale may be in jeopardy, even if there are no issues with your contract or buyer.

The reason is that the ownership documentation required to close is borderline impossible to obtain from them. We have had a signed conract from an approved buyer and Countrywide is unable to find our stock certificate, proprietary lease, or lien. From what our lawyer said, this is commonplace as they have been a complete disaster since the acquisition.

The typical timeframe from doc request (at the time you sign a contract) is 6-8 weeks and then schedule a closing. If your buyer gets antsy, they can submit a 30 day notice and walk away. We are at that stage given it has been 11 weeks since we requested our documents with no indication from anyone at BofA as to when we should expect them.

Just think, the entire hard part is done (listing, price negotiation, selling, and buyer approval) to have bank that either:

1) Cant find your documents needed to close
2) doesnt care to find your docs

Our lawyer says that we can sue them for our mortgage if we lose our buyer which looks like it will happen. thats exactly what i wanted to do- spend my next few months in a lawsuit.

No wonder some people just wak away, this is just a heads up for anyone else in our situation as we have called into the highest levels of BofA and nobody there cares.

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JORGE RODRIGUEZ
North Las Vegas, US
Dec 10, 2009 8:46 pm EST

I HAVE A HOME LOAN WITH FORMER CONTRY WIDE HOME LOAS:NOW BANK OF AMERICA. ABOUT 2 MONTH AGO, BANK OF AMERICA OFFERS CALL ME TO TELL ME THAT: I WAS PRE-QUALIFIED FOR THE OBAMA PROGRAM(MHAP) THAT I SHOULD TAKE ADVANTAGE OF IT. 3 DAYS LATER I RECEIVED THE FULL PACKAGE FILLOUT AND SEND BACK TO THEM IN THE SPECIFIED TIME THEY TELL ME, INCLUDING ALL THE DOCUMENTS THAT I SHOULD INCLUDE, INCLUDING MY FIRST OF 3 TRIAL PAYMENTS. AS FOLLOWS: 11/01/09, 12/01/09 AND 1/01/10. THEY RECEIVED MY FIRT PAYMENT AND DOCUMENTATION ON 10/26/09. BUT THEY NEVER CHANGE A SALE DATE ON MY HOME POSTED FOR 11/13/09. THAT DAY COME ON AND BANK OF AMERICA SOLD MY HOME. AFTER ALL DOCUMENTATION AND FIRST PAYMENT WAS SUMITED. SINCE THAT DAY I HAVE TALK TO SO MANY DIFFERENT PEOPLE IN DIFFERENT DEPTS.OF BANK OF AMERICA, TO FIND ONLY CONFUSION AND IGNORANT PEOPLE THAT THEY TELL ME DIFFERENT STORIES, PROMISES TO FIX THE PROBLEM, WITHOUT RESULTS UNTIL TODAY. YESTERDAY 11/09/09, I RECEIVE THE EVICTION LETTER FROM THE LAW OFFICE THAT WAS IN CHARGE OF SELLING MY HOME, IN COMPLETE VIOLATION OF "THE MAKING HOME AFFORABLE PROGRAM" IF ANYBODY KNOWS HOW TO GET HELP LET ME KNOW: JORGEALASCANOAS@AOL.COM

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Bank of America Telemarketing

I am frequently being interupped by phone telemarketers attempting to sell me Insurance to protect my identity. I have always asked them to stop calling and if I was interested I would not buy from a phone telemarketer. Today on SATURDAY morning I received another one of these calls. I have never been interupted on Saturday and was infuriated by this action. Please take my name off the list for telemarketers only call if my card has been comprimized.
Paula L. Hueber

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krispix318
, US
Feb 06, 2010 9:48 am EST
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Your complaint isn't going to reach FIA. I believe that as long as you have their card, they can call you. A friend of mine receives a similar call every day from her credit card company. Initiating a call and being nice may get you further than being "infuriated". Remember, you attract more flies with honey than vinegar ;]

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About Bank of America

Screenshot Bank of America
Bank of America is one of the largest financial institutions in the United States, with a history that dates back to 1904. Today, the bank serves millions of customers across the country, offering a wide range of financial products and services to meet their needs.

One of the key strengths of Bank of America is its commitment to innovation and technology. The bank has invested heavily in digital platforms and mobile banking, making it easier than ever for customers to manage their finances on the go. With features like mobile check deposit, online bill pay, and real-time account alerts, Bank of America is at the forefront of the digital banking revolution.

In addition to its digital offerings, Bank of America also has a strong network of physical branches and ATMs. With thousands of locations across the country, customers can easily access their accounts and get help from knowledgeable staff members whenever they need it.

Another key advantage of Bank of America is its wide range of financial products and services. From checking and savings accounts to credit cards, loans, and investment products, the bank offers something for everyone. Whether you're looking to save for the future, buy a home, or invest in the stock market, Bank of America has the tools and resources you need to achieve your financial goals.

Overall, Bank of America is a trusted and reliable financial institution that has been serving customers for over a century. With its commitment to innovation, technology, and customer service, the bank is well-positioned to continue to meet the evolving needs of its customers for many years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

Overview of Bank of America complaint handling

Bank of America reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Claim # 240213543968 was posted on Apr 9, 2024. The latest complaint Edd unemployment stolen funds was resolved on Oct 03, 2023. Bank of America has an average consumer rating of 2 stars from 4573 reviews. Bank of America has resolved 457 complaints.
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  1. Bank of America Contacts

  2. Bank of America phone numbers
    +1 (800) 432-1000
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    40%
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    88%
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    Credit Card Issues
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    More phone numbers
  3. Bank of America emails
  4. Bank of America address
    100 N Tryon St., Charlotte, New York, 28255, United States
  5. Bank of America social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Bank of America Category
Bank of America is ranked 1 among 403 companies in the Banks category

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