Ally Financial Customer Service


Ally Financial Inc.

500 Woodward Ave, 16th fl
United States - 48226

Customer Support Phone Numbers

+1 888 925 2559(Ally Auto, USA) 1 12
+1 316 652 6430(Ally Auto, USA & International) 0 2
+1 877 247 2559(Ally Bank, USA) 0 1
+1 757 247 2559(Ally Bank, USA & International) 0 0
+1 855 256 2559(Home Loans) 0 0
+1 855 880 2559(Ally Invest, USA) 0 0
+1 818 459 4591(Ally Invest, USA & International) 0 0
+1 888 916 2559(Credit Card) 0 0
+1 800 971 6037(Fraud Hotline) 1 0
+1 704 444 7824(Advertising and Marketing) 0 0
ATM Locator

Ally Auto Mail

Payment Processing Center
P.O. Box 9001951, Louisville, KY 40290-1951
Payment Disputes, Payments with Restrictions
 or Endorsements, or Customer Service
P.O. Box 380901, Bloomington, MN 55438

Ally Bank Mail

General Bank Correspondence
P.O. Box 951, Horsham, PA 19044
P.O. Box 13625, Philadelphia, PA 19101

Ally Invest Mail
P.O. Box 49050, Charlotte, NC 28277-3432

Ally Financial Complaints & Reviews

Ally Financial / no objection certificate for the loan repaid which was taken from gmac in may 2002

Oct 01, 2019

I had taken Auto loan from GMAC financial services in 2002 however the bank no longer is in existence. We need to get No Objection Certificate(NOC) to get the hypothecation of the car removed since the loan is repaid in full long ago in 60 installements(5 years). How can we deal with such...

Ally Financial / customer service

Sep 26, 2019

I called to ask if ally offers their customers to refinance and before I got the question out of my mouth the customer service person cut me off and was quite rude. He went on to tell me ally does not offer refinancing which is fine because I have other options and thought I would be...

Ally Financial / car financing / collections

Sep 16, 2019

I was going through divorce. The car was in my name but my ex still had the vehicle and was not making payments. The account fell behind. Ally Financial representatives began to call me up to 5 times a day. Eventually, family and friends told me they were receiving calls about the account...

Ally Financial / unfair business practices

Aug 09, 2019

August 9 2019 I recently turned in my leased Mitsubishi Out lander 2016 at Universal Autogroup Mitsubishi (1125 Central Ave, Duarte CA.) dated September 20, 2019. I completed the paperwork. The person at the dealer looked and checked the car, and we both agreed that it was in good shape...

Ally Financial / poor customer service

Aug 08, 2019

I am living overseas and I had to deposit my check via my brother. When I opened my account I made very clear that I lived overseas and that ALL of my ATM and purchases would mostly be made in Asia. I deposited over 15K into my account. I received an email that 200$ was available so I went...

Ally Financial / customer service

Jul 23, 2019

I had a vehicle financed through ally, needed a co-signer, father signed. I made payments on time & over payment amt. Paid loan off early, received a GAP refund check payable to father & myself, since i am not on his acct & he is not on my acct, check is worthless as no one will cash or...

Ally Financial / customer service agent

Jul 22, 2019

I called because I had to relocate because my husband is a 10 year active service member/combat veteran being Pc'd, and I could not find employment at the next duty station right away so I'm unemployed. I could not make the payment on the second half of the payment arrangement that I had...

Ally Financial / removal of late payments

Jun 28, 2019

Michael and Jennifer Kitzmiller 4215 SANDHURST Dr June 10, 2019 To Whom It May Concern: We have submitted this requested and it was denied. We are requesting to please have these late payments since June 2017 until October 2018 be removed. This is preventing us from getting our home...

Ally Financial / auto finance

Jun 25, 2019

This incident has been ongoing since March 6. I currently have a lease with Ally and I have never missed a payment in my entire credit history. When you make payments higher than the amount required for your monthly obligation the extra amount goes into the next month therefore some month...

Ally Financial / unable to return vehicle at the lease end

Jun 17, 2019

To Whom it May Concern, I am in need of urgent assistance with the following unresolved issue. After multiple attempts to return my vehicle at the end of lease to a dealer in the San Francisco area, and after multiple phone calls to the lease end department, I am still unable to return my...

Ally Financial / auto loan

Apr 30, 2019

The absolute WORST experience with ALLY Auto. We will NEVER let them get anywhere NEAR our finances ever again. We have been trying to get a GAAP refund check from them since 12/24. We got a letter 2/20 stating the check still hadn't been cashed (well yes, we never got it). So on 2/20 we...

Ally Financial / my vehicle 2018 kia forte black

Feb 25, 2019

02/25/19 @1030 a.m. I'm filing about a complaint about my vehicle. My vehicle was repossessed about a week. My vehicle was released from Ideal Recovery Inc., of Granite City, IL. After receiving the vehicle, I noticed that my vehicle was damaged from the company. There is a dent on my...

Ally Financial / service

Jan 30, 2019

We have had our car loan with then for a year now and have nothing but hassles, payments applied to wrong accounts and they ruined our credit but then putting us into credit bureaus. You call to straightened it out and just get rude customers service and no one does anything. They tell you...

Ally Financial / customer service

Jan 29, 2019

I paid off my vehicle in 2017. It is 2019 and I still do not have my title. Ally did not send a lien release to the state so my title could be released. I called 5 times to have them fax a copy of the release to the state and a copy to myself. It took two weeks of calling before they...

Ally Financial / auto lease

Nov 28, 2018

I received a billing from the company after I turned the vehicle in in a purchase of a new vehicle. The charge was for a windshield crack and an interior piece that had a crack in it. The windshield was waived reluctantly on their part when I challenged it based upon the actual cost to...

Ally Financial / customer service

Oct 04, 2018

Worse customer service I have ever had the displeasure of dealing with! Have been hung up on repeatedly, NO ONE SPEAKS LEGIBLE ENGLISH, And It is a magic number to talk to anyone in the company other than there collections division. It is impossible to talk to anyone who does not have...

Ally Financial / checking/savings accounts

Sep 16, 2018

I've been baking since this past winter and I have not been able to access my account I've called numerous times to no avail and I want to know why I cannot access my checking or savings account. Why was this done??? I have spoke to customer service and they were supposed to have this cleared up months ago I'm still unable to access it please advise

Ally Financial / car response tried to get car back but they won't hear me out.

Aug 15, 2018

They totally disrespect me talk so nasty to me would not even let me get my words out I am the cosigner I was trying to let them know I could take over the car and they can take it out of my account automatically he could never let me speak and he talked to me with anger and disrespect. I...

Ally Financial / unethical behavior, scam, negligence, false information, quality control scam.

Aug 14, 2018

Due to negligence and false information given by your representatives it has caused my account to become negative. I called in on July 11th 2018 and asked for a deferment. I was never told that I didn't qualify I was simply told about a partial payment and that i would receive something in...

Ally Financial / 3rd party disclosure calls

Jul 19, 2018

Ally Financial has made several calls over the YEARS to references when my Payment has become so much as 7 days late and are disclosing the account information to people that are not on the contract and are demanding payment from those people. I have over the last year made several...

Ally Bank / warranty part

Jun 06, 2018

I purchased the extended warranty and the best one. I had to put a claim in and they didn't even cover what was suppose to be covered. I had to pay 827.00 out of pocket for struts/coil spring. The bill was around 1000 and they gave me 241 towards the bill, but struts are suppose to be...

Ally Financial / lein release letter

Apr 02, 2018

I've been trying obtain the lein release for deceased father's vehicle going on a month. I have 3 claim numbers [protected], [protected], [protected]. The last person I talked to said my mailing address showed as invalid and ask if I was receiving mail at this address. Of course I am...

Ally Financial / title release

Apr 02, 2018

On 4/2/18-I called Ally and spoke with Jelia. I have tried for 2 month for a title to get released and she only said to me that I needed to call the DMV to find out why they can't release Ally's title because they can't make outbound calls. Then, she provided me a phone number. Ally need...

Ally Financial Inc. / auto loan

Oct 24, 2016

I wish to report their illegal activity of charging a different finance charge for each month sometimes as low as $30 and sometimes as much as over $200 for one month who regulates these crooked banks? What can be done to resolve this issue? Who do I need to contact to get justice? I...

Ally / theft

Mar 30, 2016

Purchased a Car from East Coast Auto on 7/31/2015 Gave the Salesman 3000.00 14 days Later I got a letter from Ally with a application number and told me my Loan was denied ...My Husband ...same application number mailed separate also a denial letter woke up either 12/4 to find no car when...

Ally Bank / auto lease

Sep 14, 2015

Do not look for any help from ally bank, if for good reason (like your income is cut but 75% or you ran into a little trouble and need a little help. Their own people will tell you not to accept the conditions of as "a last resort", and the words were, "you will hate that you...

Ally / fighting since 2009

Aug 24, 2015

Just read all the complaints against GMAC/Ally and was seeing that most of the dates on the complaints are 2011 to 2014. Trust me its only just begun my truck as repo in 2008 and I was served with a judgement in 2009 I get served papers about every 30 days since then to take anything I...

Ally Credit / these jerks started to steal money from me and impossible to stop fake charges

Feb 11, 2015

People, be aware that the company Ally Credit is total rip off. I applied for the loan and got it, but after that this company started to take different fake sums from me. I was really shocked, when I noticed that money started to disappear from my account. WTF? I tried to contact the rep...

Ally Financial / horrible customer service

Feb 07, 2015

In August of 2014 my mother passed away. At the time, she had a practically brand new lease on a Jeep Cherokee with Ally Financial. She had put a significant amount down to keep the payments reasonable. So, I decided that instead of fore-fitting all of that, I would like to take over the...

Ally Auto / principal only payments

Jan 15, 2015

I just bought a new car and got a fairly decent interest rate - none the less I have always paid off my cars early by paying extra on the principal. So when I made my first payment I saw there was no option for this online so I called - after much coaxing I got the non-English speaking...

Ally Financial / car loan

Dec 17, 2014

back in 2010 I bought a new car. My dealership talked me into financing through them, I received an additional incentive. I had a great job my credit rating was over 700 . Now I lost my job of over 25 years. After having hardship of not finding a job getting behind in payments I asked ally...

Ally Bank / forget privacy

Nov 21, 2014

Ally told me it would close my account if I did not provide a physical street address. I value my privacy, and I have a post office box which receives all my mail. This is a common practice in the United States and has been so for a very long time. Anyway, I told Ally to go ahead and close...

Ally auto leasing / erroneous excessive wear charges

Oct 12, 2014

Trying to turn in a lease at Ally has been nothing but a time consuming and horrible experience. The numerous untruths that I have been told are exhausting. Nothing anyone has said to me has been truthful or accurate. Every one that I have talked to has given me a different story. Filed a...

Ally Bank / payoff

Jun 20, 2014

I purchased a vehicle as a lease option to buy. My plan was to lease for 3 years and purchase at then end of the term. I was explained by the dealers and finance reps at GMC that it's basically the same as a purchasing a vehicle with additional options. Such as you can turn the car in...

Ally Bank / car payment

Jan 16, 2014

i talked to numerous people about the fact that I sent a 200 payment for my car and they in turned added 60 to the late fees. after talking to several of their reps even a manager I was told the problem would be taken care of. well they called and said it was rejected. they just put my...

Nuvell aka Ally Financial Inc / car loan

Jan 13, 2014

Nuvell may be abusing the Truth-in-Lending Regulation Z Retail Installment Sales Contract that anyone who financed a car through them has. I purchased my car back in 2006 and according to my contract my loan should have been paid off in December of 2012. Nuvell DOES NOT work with you, are...

Ally Auto Finance / constant calls on totaled vehicle that was paid in full

Aug 29, 2013

Ally Auto FinanceIn October of 2012, I purchased a 2008 Dodge Grand Caravan SXT through Ally Financial. The contract was for 60 payments of $351.79 and my first payment was due on December 7th 2012. I made my first payment on December 5th 2012 with no issues. I made January's payment of $351.79 on...

Ally Bank Interest Checking / fraudulent practices / poor customer services

Jul 02, 2013

I started my acquaintance with Ally Bank less than 60 days ago. It has to be by far the most colossal mistake I have ever made. I thought it would be nice to get back ATM fees and get interest on my monthly direct deposit disability check, but the old saying, "If it sounds too good to be...

Ally / edeposit system failure

May 25, 2013

I have appreciated everything about my Ally accounts except for their eDeposit system. Sometimes I can make a deposit in less than a minute, but often, it can take an hour to make a deposit because of glitches in their online deposit system, having to call to report a problem, and waiting...

Ally Bank / illegal banking practices

May 14, 2013

I opened a checking account with Ally via the internet. Supplementing the application, I mailed the signed signature card and a money order to be used as the initial balance for my account. After waiting 4 weeks, I finally call to inquire when I will receive my debit card, checks, etc...