The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bank of America Corporation Customer Service

849 Reviews

Bank of America Corporation

100 N Tryon St.
North Carolina
United States - 28255-0001

Customer Support Phone Numbers

22 6
0 0
+1 315 724 4022(International)
3 4
+1 757 677 4701(Credit Card Issues)
0 0
Mon8:00 AM - 11:00 PM
Tue8:00 AM - 11:00 PM
Wed8:00 AM - 11:00 PM
Thu8:00 AM - 11:00 PM
Fri8:00 AM - 11:00 PM
Sat8:00 AM - 8:00 PM
Sun8:00 AM - 8:00 PM

Bank of America Corporation Complaints & Reviews

Bank Of America Corporation / estate department

Rosa Banuelos on Apr 21, 2018

Estate of Alejandro Banuelos 341 W 10 Th. St Perris, Ca 92570 Reference number- 180110DP0000901 Checking Accounts Ending in: 9568, 4291 I Rosa Alejandra Banuelos(DOB 05/09/1991) daughter of the deceased's name referenced above, Alejandro Banuelos DOB 05/26/1955 would like to file a complaint...

Bank Of America Corporation / I am complaining about your bill pay department/customer service

Rollins-Searcy Carla on Apr 19, 2018

I no longer have a bill pay account. You all paid gm financial $576.00 on april 13, 2018. This is a huge mistake that you guys made because I have not had a bill pay account in 8 months. I went to speak with a bank of america banker on greenville avenue in dallas on april 18th and called...

Bank Of America Corporation / credit card

Timothy McCullough on Apr 13, 2018

I was sent a proposal to apply for a new card with 0% interest. During the application process I submitted 3 balance transfers, these were accepted by BofA. It appears now that only one has been accepted and I assume the other 2 were rejected. They do not show up on the balance transfer...

Bank of America / claim investigation

Marcia Murphy on Apr 6, 2018

Since January I have been attempting to get a credit for a charge from an online company which never shipped the merchandise or credited a refund. The only thing Bank of America claims department does is continue to send me letters requesting additional information - all of which they...

Bank Of America Claims Department / claim pursuit

Deborah Johnston McCleary on Mar 31, 2018

I had purchased cabinets from a local business, City Surplus. They used a company called Waypoint, which they highly recommended saying that the quality was very good. We paid for a plywood upgrade. City Surplus falsely sold us several pieces that were not plywood and stated that they did...

Bank Of America Corporation / fraud analyst has discriminated against me and is reporting false information in her notes.

Self87 on Mar 1, 2018

2/15/18 I received a call from a fraud analyst named Latecia Nelson. I was told my accounts were frozen for opening a checking account and a fraudulent joint account. I informed her that I had proof and she stated that I needed to fax all proof. I did and I asked her when would my account...

Bank Of America Corporation / visa, mastercard & american express credit cards

Mark1321 on Jan 24, 2018

I had a checking account with these #@&%'s since 1994 and had VISA, MasterCard & American Express credit cards with them as well since 2001. 2010: They CANCELLED all 3 cards due to "lack of use" and ruined my FICO score. I called them and they graciously opened NEW American...

Bank Of America Corporation / bogus overdraft fees!

Screwed! on Jan 17, 2018

I bank on-line, and I checked my checking account balance at 9 p.over-drafting. last night, before I went to bed. All was fine, and I knew all would be outright great the next day, since I knew my pay check would be directly deposited. But wow!!! Bright and early this morning, I learned...

Bank Of America Corporation / bank of america credit card & mortgage broker

Trevor Tolchin on Jan 16, 2018

Bank of america has failed to understand my situation and did not treat me fairly at all. one year ago I purchased my house cash and I was promised by a BOA mortgage broker that I would be able to do a cash out refinance right away. after 1 month of running my credit with hard inquiries he...

Bank Of America Corporation / scam attempt to get account information

psotec on Jan 4, 2018

Bank of America® This was e-mailed to me today, I'm forwarding to you for your Security Dept. This is a scam. Activity Alert personal checking/savings account IP-Conflict detected on your account Dear Valued Customer, We're letting you know that we've detected multiple...

Bank of America / unauthorized credit card charge

daniel99 on Jan 3, 2018

My Bank of America Credit Card was declined and blocked due to a charge of a dollar and something because it was considered a test for future fraud usage, This occurred tonight The merchant is g.copayhelp phone 855-781-4041 which is never answered. I did not ever give you this card number...

Bank Of America Corporation / late fee on credit card

PissedoffPenny on Dec 30, 2017

I have had my bank of america credit card for 14 years. I have my payment set up on auto pay through their website. I recently found since may 2017 they have been charging me a late fee the day after my payment posts! I called their customer service. After holding 40 minutes I opted to...

Bank Of America Corporation / invasion of privacy, data and security breach

Complainant22029 on Dec 17, 2017

Hello, My name is [name removed] and On Monday, December 11, 2017, I arrived at the Bank of America branch in St Paul, MN off of Ford Parkway at 4:15 pm, I was making my opening deposit into the checking account that I just opened. As I was making my deposit the teller that was helping me...

Bank of America / unethical behavior

Lorena Turner on Dec 12, 2017

Bank of America is no longer reflecting charges made to a checking account by a debit card immediately after a charge is made, instead they are processing everything at the close of the next business day. This means that if your account says you have $500 in it, then you go ahead and spend...

Bank Of America Corporation / customer service

Jessica fonseca on Nov 20, 2017

Every time I call customer service I have super long hold times dropped calls uninformed unprofessional childlike behavior and not to mention rude interrupting me not listening to my concern and having to be hasseled by calling back over and over w unresolved issues, such as lost check...

Bank Of America Corporation / customer service credit cards

Marc Schoen on Nov 15, 2017

Bank of America and there resolution department Eziilia Lutcher are the worst customer service agents ever to deal with. Go to any other bank these people are a joke after 25 years of being a loyal customer. After a absolutly negative experience with the sly Ezila Lutcher the resolution...

Bank Of America Corporation / edd debit card

Deenie Davis on Nov 14, 2017

I live in Northern California. BofA used to have several banks in our area which they closed. It would now take at least 3 hours to reach their nearest ATM. Now people receiving unemployement and disability are forced to use other bank's ATMs and pay their fees. EDD should cancel contract...

Bank Of America Corporation / charges withdrawn.

Jade Kilgore on Nov 11, 2017

I have 2 unauthorized charges. One in which a check is written to BOA on 10/16/17 for $100.00. See attachment. My statement makes no indication why BOA wrote a check to themselves. Additionally, I have a pending NTTA charge of $40.00 that I did not authorize dated 11/10/17. They asked if i...

Bank Of America Corporation / my mortgage delinquent payment ending 228884536


Show this comment to Lawyer Ashley Leigh Pope, so you can finish finding ways to steal money from your customers. Dear Bank of America Support Team, first I want to finish where I left off, after Bank of America representative slammed the damn phone in my ear after asking for proof of my Oct...

Bank Of America Corporation / why does it take 10 days to two weeks for a check to clear!?

BoA 5ucks on Nov 6, 2017

I was assured that after my first deposit, which took 2 full weeks to clear, I would never have to wait on another check to clear like that. I was told it would be quick like my other competent banks, deposit a check and all the money clears within a business day or two... I carefully made...


Reply to