Menu
Bank of America Customer Service Phone, Email, Contacts

Bank of America
reviews & complaints

www.bankofamerica.com
www.bankofamerica.com

Learn how the rating is calculated

2.1 1574 Reviews

Bank of America Complaints Summary

457 Resolved
1106 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Bank of America has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Bank of America. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Bank of America reviews & complaints 1574

Filter reviews by rating
5
0 review
4
0 review
3
2 reviews
2
0 review
1
9 reviews
Sort by:

Newest Bank of America reviews & complaints

ComplaintsBoard
I
2:21 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - Unauthorized currency exchange

I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States. On Feb 4th, I instructed my trading partner in Kingdom of Saudi Arabia to transfer $26882 to my account elsewhere. However, the...

View 0 more photos
Read full review of Bank of America
ComplaintsBoard
A
12:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - Wire transfer fraud

On April 2023, I had a distressing incident of fraud with my BOA business account. I received 4 wire transfer intended for me, but unfortunately, it was credited to an incorrect account number, again (4 wire) and none of was credit in my account. Despite my repeated attempts to rectify the error, all four wire transfer were credit to the same incorrect...

View 0 more photos
Read full review of Bank of America
ComplaintsBoard
I
5:21 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - Unauthorized currency exchange

I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States【Bank Of America】. On January 15th and 18th , I instructed my trading partner in Haiti to transfer $45000 and $35000 to my account...

Read full review of Bank of America
ComplaintsBoard
S
11:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America Online banking

good day im shane sapat and im very disappointed in the servicers i was given im currently in south africa and i cant use my bank card or app due to me try to sending money through wire to my south african bank account i no longer have a usa number cause im in my home country now and no one can help me ive spent alot of money on calls to the bank which no one can help me with a simple task ive been struggling for 3days! please reach me on my email [protected]@gmail,com

Desired outcome: to be worked out immediately

Confidential Information Hidden: This section contains confidential information visible to verified Bank of America representatives only. If you are affiliated with Bank of America, please claim your business to access these details.

Read full review of Bank of America
Hide full review
ComplaintsBoard
J
2:08 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - Credit card

on 2-17-24 on about 1730 est time I called in to report my credit card as lost or stolen #[protected].. the service I got was terrible. From a total of five calls being placed on hold for two hours,speaking to several employees and supervisors from several different states, to include fraud and online services. To spending a total of 4 hours and...

Read full review of Bank of America
ComplaintsBoard
M
5:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America Credit card closure that I did not request

I applied and received a credit card through Bank of America in the town that I currently live (Albany, Ga.)

All Bank of America banks in Albany Georgia have CLOSED... the closest one is one and a half hours away.

For whatever reason... Bank of America CLOSED my account... reporting to the credit bureau, that it was closed at my request which was and is NOT TRUE... I NEVER made a request to have my account closed. Which DOES NOT make sense, as the card that I PRESENTLY have in my possession has a $0.00 balance and it DOES NOT EXPIRE until September 2024.

This is totally unfair and unacceptable... and when I tried calling to discuss the matter... I have NOT been able to speak with a human being.

Desired outcome: Re-open my account, remove the statement from my credit report with the credit bureau that I requested closure of the account (which is NOT TRUE), and replace the 38 points to my credit score that I lost as a result.

Confidential Information Hidden: This section contains confidential information visible to verified Bank of America representatives only. If you are affiliated with Bank of America, please claim your business to access these details.

Read full review of Bank of America
Hide full review
ComplaintsBoard
J
1:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - Services while out of the country

I am currently in the middle of the Caribbean. I thought I had money on a card that I did not. I needed to transfer money through ZELLE from BofA to my other card so I could pay for the services I received. I received an e-mail telling me that the payment did NOT go through. That was on DAY 1 of an 8-day cruise. I had a friend pay for me (extremely...

Read full review of Bank of America
ComplaintsBoard
P
6:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America Online banking

I have made 8 phone calls within 5 weeks. 7 calls had a minimum of 45 minutes until the phone was picked up. I have spent more than 10 hours in total without getting a solution on my problems with online banking. Representatives were friendly, but nobody knew how to help and supervisor was not available. Obviously poorly constructed website with errors and which does not show a user any useful options. A true nightmare. Incompetence at its best.

Claimed loss: What is the time

Desired outcome: A functional online banking

Confidential Information Hidden: This section contains confidential information visible to verified Bank of America representatives only. If you are affiliated with Bank of America, please claim your business to access these details.

Read full review of Bank of America
Hide full review
ComplaintsBoard
T
3:07 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - Bank of America person the person apps like Zelle and cash app.

On January 10, 2024 in the middle of the day I was working at my home office when I got a call from Bank of America. This individual said it was urgent and needed immediate attention. This person said there was a fraudulent charge out of Dallas Texas this is possible because I just flew from Chicago through Dallas and into Los Angeles where I live The Bank...

Read full review of Bank of America
ComplaintsBoard
S
12:42 pm EST

Bank of America A charge to Hencin Inc.

I messaged Hencin Inc. regarding 2 charges to my credit card . I have not received the items and wanted them to check this out for me. In order for them to do that they needed me to pay a one-time fee (refundable) of $5.00. When they sent to Bank of America to collect payment it was denied. They were trying to charge me $55.00 instead. So I do not want to proceed any further with them. They misrepresented what they told me.

Confidential Information Hidden: This section contains confidential information visible to verified Bank of America representatives only. If you are affiliated with Bank of America, please claim your business to access these details.

Read full review of Bank of America
Hide full review
ComplaintsBoard
D
9:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - I am registering a complaint on the verification process Bank of America is using and the impact it has on their customers.

My name is Deron Fisher and I own a business called 3Strikes Technology Consulting and have had a busines and personal checking account along with a personal credit card with Bank of America for about 17 years. For the first 15 years I did not have any issues and my account was relatively quiet. Around June of 2021 I went into the branch to verify my EDD...

Read full review of Bank of America
ComplaintsBoard
S
9:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - Customer service

Good morning I am writing to you after a full week of trying to get a real person to answer my phone calls I even googled how to get a real person to answer at Bank of America. I want to speak specifically about the branch and male branch manager at Rock Rd. and Harry st. in Wichita ,KS . I opened a checking account that was designed to never allow you to...

Read full review of Bank of America
ComplaintsBoard
O
2:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America Poor customer service and condescension.

The Bank manager by the name JOSH ZARLING at this location:3260 preston road plano ,tx 75093 was very unprofessional towards me this morning , at exactly 10:12 am when I visited the bank for a banking transaction.

His attitude was belittling , he spoke to ME in a condescending manner .

I noticed that , when others customers came in his attitude was different with other customers , in that he was more patient and attentive to their needs,and very professional as well.

He used condescending languages many times during my encounter with him at the bank lobby today .

He criticized my ability to use bank app in making international transfers.

" Have you try using your phone , criticizing my skills and intelligent, ignoring how I felt , and disregarding my exlanations about why I visited the bank .

He downplayed the purpose of my visit and my feelings at the same time .

Desired outcome: To be more professional and tolerant .

Confidential Information Hidden: This section contains confidential information visible to verified Bank of America representatives only. If you are affiliated with Bank of America, please claim your business to access these details.

Read full review of Bank of America
Hide full review
ComplaintsBoard
L
5:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America I am complaining about a credit card account .

I found out .that I

was suppose to have a credit card acc # [protected].that was written off in 2021. I never received a bill or statement from your bank. I did not have account with your bank and I was charged taxes on this account. I notified the IRS that this is not my account. I would like to find where the statements for this account were mailed too.

Claimed loss: IF I do not get this resolved I will have to pay 3,506.00 in taxes . I do not owe. Ifeel that with recent events with Bank of America . that this should be corrected.

Desired outcome: I want the statements and the person address. i never received a card or statement from Bank of America.

Confidential Information Hidden: This section contains confidential information visible to verified Bank of America representatives only. If you are affiliated with Bank of America, please claim your business to access these details.

Read full review of Bank of America
Hide full review
ComplaintsBoard
B
11:05 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - Customer service

I filed a complaint about someone that I did not authorize tried to debit my account I even furnished proof that this company I had done business with in the past debited my account for money I had already paid back the funds were put in my account when I borrowed but anyone with an education enough to read could have viewed my account to see that the money...

View 0 more photos
Read full review of Bank of America
ComplaintsBoard
R
1:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank of America - Claim id# [protected]

On November 17 at 14:07, I attempted to deposit 68 $100 bills into an ATM (ICAD4141) located at the Irvine Industrial Complex; the funds were to be deposited to my account ending in 2658 using my ATM card ending in 9587. The ATM had a distinct sign acknowleding that the machine could accept up to 75 currency bills. The machine took several minutes to digest...

View 0 more photos
Read full review of Bank of America
ComplaintsBoard
D
10:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America Checking account

BOA decides to consider the check I've written to my homeowners association to be fraud. They made ONE attempt to call me, not text, nor an alert, nor an email.

They returned the check, putting money back in my account. PETIOD THAT SHOULD BE END OF STORY. 4 (4 days later they decided to put the check back through AFTER speaking to the checking account fraud department where I clearly stated NOT to do anything with the check. (wrote a another check for a smaller amount so ONE other outstanding check for 210.00 to another merchant doesn't bounce. WELL, WITHOUT AUTHORIZATION BOA is now going to receive those checks and ONE will bounce. I had multiple credits totaling 39.00 that now disappeared off my account. Are they stealing my money?

Claimed loss: 938.00

Desired outcome: 938.00

Read full review of Bank of America
Hide full review
ComplaintsBoard
J
8:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America Notary service

His name is Alex, (290 S State College Blvd, Brea, CA 92821) and he told us to get the hell out of here and never come here again, and even pretended to push us. We made a reservation at 9 in the morning. Regarding inheritance in Korea, if you are a US citizen, you can pay inheritance tax for 2 more months, so we went to notarize it. went. However, while looking up the Korean letters, he said nonsense and said that this was not the correct letter. I told him to use Google Translator on his phone and look for it, but he said that it was not correct.. He did not take into account the fact that even a single word can be translated in many ways, and was unpleasant. ㅜI yelled at him to get out of the way and never come to our branch again. I am an accountant and have been using a business account for a long time, but this is my first time experiencing such a humiliating thing.

this is clearly racist

Read full review of Bank of America
Hide full review
ComplaintsBoard
D
7:20 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Bank of America Has been charged for canceled auto loan

I recently applied for the auto loan. They kept workaround for a week; this causes my order was canceled. In order to keep my order, I had to sign finance with my dealer. After that, I called them to cancel the car loan; they said the cancel was requested. After 2 weeks, I still saw my car loan. I called them again. They said they had not received any check from the dealer. I called my dealer and they said they had not received any check from Bank of America and asked me to request the check tracking number or any proof that they sent the check. I called bank again and they could have not provided any tracking number or proof they had sent the check and required me to pay the interest until the loan is canceled. They just kept ask me to call this department and others but no solution was provided. I write this review hopefully help some one to avoid or be careful when deciding to apply the loan with Bank of America. Please be careful!

Read full review of Bank of America
Hide full review
ComplaintsBoard
D
7:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America Auto loan

I recently applied for the auto loan. They kept workaround for a week; this causes my order was canceled. In order to keep my order, I had to sign finance with my dealer. After that, I called them to cancel the car loan; they said the cancel was requested. After 2 weeks, I still saw my car loan. I called them again. They said they had not received any check from the dealer. I called my dealer and they said they had not received any check from Bank of America and asked me to request the check tracking number or any proof that they sent the check. I called bank again and they could have not provided any tracking number or proof they had sent the check and required me to pay the interest until the loan is canceled. They just kept ask me to call this department and others but no solution was provided. I write this review hopefully help some one to avoid or be careful when deciding to apply the loan with Bank of America. Please be careful!

Desired outcome: Please help to guild to reach the right agent to handle the issue. Please provide the proof that you sent the loan check to the dealer

Read full review of Bank of America
Hide full review

Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Bank of America contacts

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bank of America?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank of America Customer Service. Initial Bank of America complaints should be directed to their team directly. You can find contact details for Bank of America above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bank of America. Discuss the issues you have had with Bank of America and work with their customer service team to find a resolution.