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Capitec Bank Complaints & Reviews

Capitec Bank / payment done incorrectly

Mi
Oct 17, 2019

I have paid money into an ABSA account (Direct payment) used incorrect number. Absa Client contact Capitec and they did nothing. They called me did not get the client name or number. I went to the my bank Capitec they cannot help I must go to absa. Absa refer to me to Fraud at Absa Digital...

Capitec Bank / high interest rate

Zi
Oct 15, 2019

Borrowed a personal loan of R249 000 in 2017 October have already paid approximately half the amount I borrowed but still when I check for settlement it reflects as I've only paid 20 000 when I check the overall credit amount seems that capitec is getting interest more than the amount I...

Capitec Bank / branch service lack of service

Jo
Oct 15, 2019

I have been to Cresta yesterday - Offline no help! Phone line just added to absolute frustration. Today Ferndale Village - Offline no help! consltant was rude to start with. No help Phone line added to frustration in the nth degree. WHEN ARE YOU ONLINE? Would like to close my account a...

Capitec Bank / paid up letter

Ev
Oct 14, 2019

Good day, We took out a load through Capitec in April. We struggled to get through to request a settlement letter, finally we got helped. The settlement letter was sent to us via email and we paid in full. Now I am struggling to receive my paid up letter. They keep putting me through to other...

Capitec Bank / international funds

Be
Oct 08, 2019

I am a South African working in Uzbekistan, I bank with Capitec, I have submitted all the required documents to have my salary released by the bank but still to this day nothing has happened. I have written countless emails to the bank to get clarity about the international funds they...

Capitec Bank / cash send

Az
Oct 04, 2019

Good day Capitec Team, I am saddened with your service!! On the 23rd of Sept 2019 I did CASH SEND on your App and when I went to Shoprite I was told the money is not available. I then went to one of your Branches in Philippi and the agent that was assisting me called the Head Office and I...

Capitec Bank / the personal loan

So
Oct 03, 2019

I went to the nearest capitec bank Tzaneen branch to ask for my installment to be reduced since am having financial back log since my husband passed on am struggling to raise the kids and paying the loan at the same time so this month the agreement was 1500 and that I must call them every...

Capitec Bank / atm cash withdrawal

Sh
Sep 30, 2019

Good day the Capitec ATM machines do not have R20 and R10 notes for us to withdraw cash .It is an inconvenience cause the other ATM next to the Capitec machines are loaded with R20 and R10 notes . So we use our Capitec cards to withdraw from Standard and Absa machines and pay extra fee...

Capitec Bank / loan application

Jo
Sep 26, 2019

I have applied for a loan. Because of a person in our accounting department that didnt set out my payslip correctly, according to my income (This person was fired), I didnt get the loan. The director even told the HR manager to explain in a letter what was happening and the poor guy at...

Capitec Bank / capitec listing on credit bureaus

B3
Sep 20, 2019

Account number : [protected] In 2017 I applied for Voluntary Sequestration, which was granted. Part of my liabilities listed in the court order was amount of R65, 114.53 which was to be paid to Capitec Bank. I then paid a monthly amount for 19 months, as detailed during the application for...

Capitec Bank / I am complaining about my brother's late money

Dz
Sep 19, 2019

Since my brother passed away and he left money in his Capitec bank, and we wanted to use his money for bearial but that did not happen and i had to go to FNB to borrow money for berial, to recive the statement of balance it took one and half month, and after we received the statement of...

Capitec Bank / the client service desk do not want to help me with my inquiry about my account

Vi
Sep 17, 2019

Good day I phone last month about the same problem why is there a [protected]@capitecbank.co.za who cannot help you??? I have a debit order going off my account I only want to know for who is this debit order because it is a new one I do not recall anything about this debit it. It went off...

Capitec Bank / fraud

Ma
Sep 12, 2019

Someone withdraw money from my account without using my pin and is not even not in my Province and he sent money from my account to other person. Police has been informed and upon their investigation they said is someone inside Capitec. So to me it seems as if it is very dangerous to bank...

Capitec Bank / refuse to pay back my money

Lu
Aug 02, 2019

I got robbed money was taken from my account, Capitec bank refused to pay my money back, they service I got was beyond the word bad . I want my money back and request to speak to the CEO of Capitec bank .The people at the branch and consultant calling me is not well prepared they keep on...

Capitec Bank / debited money and rude behavior

Fu
Aug 01, 2019

It seems Capitec does not look after their customer after all. The incident happened this morning as I bought a whole lot of airtime to make a very important call. As i called the complaints department, i briefly explained the issue to the woman i spoke to this morning and she just put the...

Capitec Bank / credit card ccf

No
Jul 31, 2019

Good day, I have a complaint with Capitec Bank's recent liason with them. I have been retrenched and had applied for the Retrenchment insurance claim that was approved on 22.07.2019 by a mere SMS that only stipulated [Capitec: Good Day, retrenchment insurance claim is approved...

Capitec Bank / complaining about the loan, I took in 31 march 2018, it seems as if it not moving after a year of payments

Sf
Jul 30, 2019

Dear Sir/ Madam I trust this massage finds you good. In 31 March 2018, I took a loan of 165 thousands and on the 1st of June 2018 I took another loan of 40 thousand with same bank Capitec. on R165 000 loan I started paying R5000.00 but in December 2018 I miss the payments. Then I make the...

Capitec Bank / payment not received after 7 weeks

De
Jul 26, 2019

Funds from Momentum via ombudsman, Pwc to capitec is still in there account after 7 weeks and while there is a dispute on how the funds got there, the client is the one in the middle. What a disgrace, the client is the one to suffer while the big boys are fighting out on unetical...

Capitec Bank / service

No
Jul 26, 2019

One of your employee was swearing me today. The issue was that ATM had no cash and it wasn't working, at that time I was waiting for my staff car at the table of my friend then went to pnp next to Capitec bank after that I went back where I was outside Capitec bank to wait for staff car I'm...

Capitec Bank / debit orders

Me
Jul 23, 2019

I have been with capitec for long. This month they changed my debit order date to the 23th of the month without my permission. Which they took money which is not my salary but money which i got from my insurance company which i claimed for an accident that happend. That money i have to use...

Capitec Bank / blocked loan account

Pr
Jul 17, 2019

Hello. I am a longstanding Capitec client and we've had a good relationship over the years. Earlier this year I've had the misfortune of having problems with the company that makes our payslips. Due to the company being incompetent they decided to email us our payslips once a year end and...

Capitec Bank / service

Mr
Jul 17, 2019

I'm from capitec dawn park and an employee by the name of Zamani told me that they don't take cash in the branch, they only do deposit in atms not in the branch !!!from when does capitec banks don't have an option of depositing inside ? What a disappointing service !!!he rudely said it and...

Capitec Bank / offline

Qu
Jul 07, 2019

Capitec Bank seems to be offline constantly for the past few months now, and the employees doesn't know what is happening! I've been at Capitec Bank in Westgate Mall, I spoke to the Branch Manager, Diohona Samson, who couldn't give reason why they're offline! I mean, doesn't the IT...

Capitec Bank / personal loan

Th
Jul 01, 2019

I have been paying for two years for a personal loan with Capitec Bank but the money is not decreasing. It's still as the initial loan. I'm puzzled even if it's interest but it has to decrease when I calculate Iv paid over R180000 Please look at my account. Unfortunately I...

Capitec Bank / fraud at atm

Aa
May 14, 2019

On 2nd of May 2019 I was at an ATM in Wellington to draw cash at a ABSA ATM at 5:30 for the reason that the Capitec ATM did not have any money for 2 days in a row. There a black guy came from behind to apparently to assist me for the screen pop up to say transaction canceled I tried to...

Capitec Bank / atm and no cash in the bank

Si
May 09, 2019

First of all we cannot draw money inside the bank anymore as they do not keep cash...is this a bank??? I thought all banks have money that is why they are called a bank and you can go inside to draw money., do transactions etc. Now this is no more available. So I had to draw money from the...

Capitec Bank / abuse of access to funds when banking with capitec

Si
Apr 29, 2019

Mid March I made arrangements to payR500 for a loan I couldn't afford to pay due to being unemployed for over 7 months which you did debit but decided to take the rest of the money that was in my account because you had access to it, it took me 2 days to get my money back. After that, I...

Capitec Bank / capitec month end atm problems

Zb
Apr 27, 2019

CAPITEC has adopted the same low standards as the rest of SA's banks, in regards to ATM's not functioning specifically at month end times. Cash deposits via a CAPITEC ATM has becoming challenging and leaving you frustrated to say the least. As a loyal CAPITEC client i have to search for...

Capitec Bank / I cannot draw cash from the capitec bank or atm

Da
Apr 26, 2019

I cannot do any remote banking to change my limits on my bank account (11h00 on 26 April). I went to the Capitec branch, but they told me I cannot draw money because the entire system is offline. They cannot tell me until when. My questions are; Why are you still open when your system i...

Capitec Bank / unethical behaviour

Qh
Mar 13, 2019

I have had a capitec loan which I have been paying regularly, I only missed one payment for the month of jan which was taken along with the instalment of february. 1. I have been on maternity leave since october (unpaid only uif) 2. I have been paying and making arangements when due to do...

Capitec Bank / Capitec debt review doesn't want to clear my name under debt review

No
Feb 28, 2019

I sent a request to capitec debt review to clear my name under debt review. I first called the contact centre and I was told to send an email to [protected]@capitecbank.co.za I sent an email on the 31/01/2019. No one has got back to me my name is still under debt review with capitec. I...

Capitec Bank / credit card

Hu
Feb 13, 2019

Hi I was trying to apply for a credit card at Centurion Mall Bank city Capitec. My experience was not well at all I found it to be very unprofessional. I went on Monday the 11/02/2019 and I was assisted by a consultant by the name of Buhle and her Manager I think her name is Portia/Mpho...

Capitec Bank / inter bank transfer and subsequent disappearance of funds

Th
Feb 07, 2019

Disappearance of funds that were transferred from FNB into my account. This account was dormant at time of funds transfer and hence could not accept any deposits at that time. Upon several thorough visits to the branch closest to me, Capitec still insist that they never received my fund...

Capitec Bank / opening of bank (bultfontein, freestate)

Ga
Jan 20, 2019

Good evening We have long time requested for capitec to honour our request for opening of capitec branch in bultfontein, realising the fact that most of people are having and struggling to to access their capitect services as we don't have branch here. We strongly believe that our...

Capitec Bank / personal loan

Ch
Jan 15, 2019

I am a capitec client, and the have provide me 2 times with a personal loan which I have paid strictly on a monthly basis. my loan is almost paid up, but suddenly a judgement is standing in my way for a further loan, before the judgement they have declined me because according to them my...

Capitec Bank / my account has been stopped and my character and image dented

Si
Jan 05, 2019

on the 28th of December 2018 I went to Germiston Capitec Branch at corner President street to activate my app as it was reinstalled after resetting my smart phone and I also withdrew an amount of R200.00. my smart phone uses dual sim-cards, of which one is telkom and the other is cell C...

Capitec Bank / im complaining about loan I took with you

Th
Jan 04, 2019

I'm Thobile Mabaso ID [protected].Cell No.[protected] I took a loan at Capitec in November 2015(36 months repayment loan), after paying for 5 months I was retrenched. Knowing that I will have a problem paying my loan I went to Capitec branch to inform them about my retrenchment. Since I...

Capitec Bank / loans

Ka
Dec 27, 2018

I have been banking with capitec for a while now and my income comes from several sources but the main being from property management and online teaching. These are permanent positions and I have contracts in place. My income gets paid into capitec via transfer. Last month my main salary...

Capitec Bank / forex poor delivery

Ma
Dec 18, 2018

Good day Sir/Madam Once again I am having the same endless and service less run around of your Forex departments inability to deliver my funds from my UK Lloyds Bank into my Capitec account after a week of waiting. It never fails to amaze me that a bank that has won as many awards as you...

Capitec Bank / loan payment arrangements

Ca
Dec 06, 2018

I have gone into bank to make payment arrangements as I have lost my job I advised them I applied for uif and will be paid within 35 days time.I advise that they should deduct r500 for the loan when any money comes into the account, I called up so many times no help, I went into cape town...