Bank of America review: Unauthorized currency exchange

I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States【Bank Of America】. On January 15th and 18th , I instructed my trading partner in Haiti to transfer $45000 and $35000 to my account elsewhere. However, the credited amount was in Hong Kong dollars, resulting in a significant financial loss of $1732 and, more importantly, severely damaging the long-term business reputation and trust between me and my supplier.

I demand an immediate investigation into this matter and the full refund of the $1732 loss caused by the unauthorized currency exchange. If this matter is not resolved satisfactorily, I will have no choice but to file a formal complaint with the Financial Conduct Authority (FCA) in the United States and take further legal action if necessary.

There are the transaction details (UETR:56a214f6-0f1f-48cd-aac1-85784240fe54 and 8cf16ca7-03e5-433d-9845-fbd46fb803fc) . We send email to Bank Of America on February 19th with any response so far also today we called occ customer assitance group and I expect a prompt response within 7 days outlining the steps taken to rectify this situation.

Best Regards,

Songhu Chen