Bank of America
Charlotte, New York
United States - 28255
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In January my husband after not working for several months started the paperwork to apply for a home loan modification through Bank of America. We were asked several times over a few months to provide the same documents over and over again. In August my husband received notice from one of his credit cards that they were reducing his limit (this was a business account) from $10, 000 to $1400. He contacted the credit agency to fine out BofA had notified the credit companies we were several months behind on our mortgage. I will skip all the fluff in between the past few months making phone calls to incompetent people to the present. Now we have been told we don't qualify but owe BofA $5000. BofA sent our loan to Freddie Mac, that was 2 months ago. Now we are still waiting but being told our mortgage is way behind as we have not paid. We have proof via canceled checks our mortgage has always been paid. Yes we paid the approved "TRIAL" period but we were never told to stop that payment. So, in a nutshell BofA has destroyed my husband's credit making it very difficult to run his business. What ever we owe to BofA will be put on the back of our loan so we will be actually paying more for the original loan. We were not one of those people who bought above our means...we actually purchased a foreclosure 3 years ago at $240, 000. We put $20, 000 down and now owe $172, 000. Our house is worth about $90, 000. It is really a shame that this bank has destroyed our credit, not helped reduce our mortgage payments but made them higher, and still have not given us a final answer. We have also asked for a total breakdown from them of all money in and out so that we can compare. We hear nothing from them. Should we walk away??? I was trying desperately to keep our house but now I am not sure we can because of the damage BofA has done.
I've been banking with Bank of America for years and thought they are good.
I recently started to notice that I got ripped off quite often.
Whenever I make deposits for more than 5k/day, BoA put a hold on my account for the amount over 5000 for a whole f... week. So when my scheduled payments due, BoA charged me for overdraft. Beautiful reason.
I called BoA today when I noticed the hold and both their customer services as well as the Suppervisor told me that there is nothing they can do about that. It's their policy.
Seem to me that BoA has become so big that they now don't need customers. We should go and do our banking some where else where they value us.
My recommendation is that you do your banking at Wells Fargo, a Credit Union, or a bank that hires management and security guards who value the customer. Sad part is that many of the employees here (minus a few) are pretty good.
There were unprofessional and unwelcome comments made by security officer in the parking lot. I parked in the "Bank Only" parking space after using the bank and checking my account via the internet @ the nearby starbucks.
The security officer made a comment to me that I didn't walk into the bank nor out of it; when in face, I had my statement printout that I did in fact use it and didn't spent less than < 40 minutes at the nearby Starbucks. He made some false accusations about me that were untrue. Perhaps he doesn't understand that both the taxpayers + customers are keeping him the bank going. In this case, I am both a taxpayer and a customer and so are you.
My recommendation is that you find a bank or credit union that doesn't make accusatory comments to the customers face.
FIA Card Services has taken over the Schwab First Invest Visa.
We are about to see a whole new level of complaints.
Schwab customers are a whole different critter – a different DNA.
Their spending is high, and they usually pay in full each month.
Checking out FIA I have noticed two things.
Online – Hard to find most recent activity. It was last on the list.
When looking at last statement – could only see minimum amount due.
No where is the actual bill amount to be found.
(This is going to drive Schwab customers batty)
With online bill pay - it only shows the minimum payment in the box.
You must change it manually.
Still pondering why FIA sends their bills on such plain envelopes.
It always appears as junk mail in a regular sized envelope.
All my other bills come in smaller envelopes, and at least the words credit card services on the return address portion. It takes months to realize that the only mail you get without a name in the return address is your FIA credit card bill.
Lets see how complaints change from here on out.
Now FIA has new critters in town, let’s see what they do with them.
If they start messing with the 2% cash back – and making it a scam like Discover and Chase, they can expect to lose many good customers.
We’re smart enough to know the cash back scams!
We’re not your average Americans.
We take calculators to everything – and crunch every number.
After all – we are investors.
we have done bussiness with b of a for 40 years and they got our tax payer money with bailouts and then they played god with our money as to who would stay in bussiness, and when you can't survive the economy and get a loan they force you to default and then are quick to ruin your credit so you can't get anything from anyone. That is customer abuse. I hope some crazy person blows up all their offices.
Bank of America play 'games' with their customer deposits. I am out of town on business and needed to get a cashier's check to pay an urgent bill. I tried to get a cashier's check with a Chase ATM..but there were no Chase banks in New Hampshire. But there was a Bank of America in New Hampshire. So I deposited a Chase deposit in a Bank of America bank in New Hampshire and the check cleared the next day.. and I had proof. However, Bank of America REFUSED to release the hold on the funds until 10 days later - regardless if I could show proof of funds clearing. I feel that Bank of America practices criminal banking procedures and until someone stands up to them, they will continue their shenanagans.
Has bank of america made it difficult to deposit co-signed checks using an their atm? This policy and action by bofa is ridiculous.
Recently I ('a') deposited a $22, 000 check (From a securities company) , signed by the three persons listed on the front, into a bofa account via an atm. The check was returned to me.
The original check was made out to a, b, and c. A, b and c signed the check. A also wrote that the check should be deposited into an account (Number specified) in which a and b were owners.
After about a week I got a letter from bofa that they had removed the deposit from a & b account, and returned an enclosed "voucher" check to a because person c was not an owner on the deposit account, and an atm had been used instead of at the counter where person c should have been to confirm the deposit.
This means that bofa will not allow someone to deposit a check signed over to them by a third party.
Has anyone heard of this policy?
This could affect you if a tenant gets a government supplemental check and signs it over to you as part of a rent payment.
I deposited two checks on 09/07 at the drive-thru and the teller gave me a receipt...for my total deposit and I went on my way. Four days later I received a letter from BOA that they are taking the funds back from one of those checks because the check was "lost". Lost? I didn't deposit it in a machine, I deposited with a human being.
After numerous calls and visits to my local branch, I am being told that it was lost in transit, in a machine that handles over 7 million checks a day, and they will not refund my money. Every month on the same date I deposit a check in that exact amount.
I have been a customer with this corporation for more than 20 years. I depend on that check every month. I am close to being in the red because of them. Customer loyalty means nothing to a corporation. I am in the process of transferring to another bank, preferably a local state bank.
How do these people sleep at night? Oh...they have no conscience, I believe they sleep very well.
On the 1st of September I went to Bank of America to withdraw $800 from the atm using a different financial...
I have paid my Making Home Affordable and HOPE trial payments on time and had a perfect credit score until BOA screwed me over and now my home is in foreclosure for nothing. They keep on asking me for pay stub copies, tax returns and I keep on sending them in and then they say oh, they could not find it and now the time is up for the program; so guess what... We will take your home, just sign off on your Deed and hand it to us! Can you imagine? These people are ###. I hope their homes go into foreclosure!
This is a letter that I wrote to Brian Moynihan, President of Bank of America:
I know that Bank of America has been swamped with loan modifications due to the housing mess. I was given a 5/1 Interest Only Loan in 2005, and made a $70, 000 down payment on the property. Like everyone else, I was intending to refinance, but did not know about the credit default swaps and deregulation of the banks that would cause the crash in real estate. I had no idea that I was given an improper loan. I have owned property all my life and always trusted the decisions by the banks and mortgage companies to treat me fairly.
I started trying to get help in August of 2008, when my small RI business lost revenue after the Oct. 2008 crash. After this, I must have sent in my tax returns and financial documents at least about 5 times. I always faxed the documents to a different person and phone number, and was never given any confirmation that the info was received. This was concerning, as I faxed my personal information and data, and I would like to know that the information is secure, and not have my tax returns show up in all your different offices with my TAX ID's and other sensitive information.
I have an extensive paper trail of correspondence with BOA that I wrote through your website. During that time, I asked for the name of the person who was answering my emails, but I was never given a name or a phone number. I pleaded just to have ONE worker assigned to my loan workout, but it never did happen, and I am continually switched from department to department in different states. I have the same stories you have heard about all the different agents that I have spoken to during the course of this struggle to get some customer service. I have my checking and savings with Bank of America, and went to my local branch, but no one could help me with my mortgage. I do have an advocate that has been able to help with the credit reporting.
I finally was contacted in Jan. 2010 and was given a special forbearance for 3 months, then placed in a trial modification in May 2010. I was told that this would not affect my credit. I was to make my 3 trial payments and then get the permanent papers. During this time, I also received "Notice to Accelerate, " and was told by a worker to "throw it in the wastebasket." I still have no decision on my modification, and in fact, BOA did report me to the credit bureaus as 120 days late, even though I have never missed a payment. When I look at my account online, it shows that I have a past due balance of more than $7, 000. How can that be past due if your bank agreed to the trial payments, which I have made faithfully.
They are clearly breaching my trust with their negligence and lack of fair dealing with customers. This is on their website Code of Ethics:
Doing the Right Thing
We have the responsibility to do the right thing for our customers, shareholders, communities and one another.
Trusting and Teamwork
We succeed together, taking collective responsibility for our customers’ satisfaction. This is a quote from Mr. Moyihan:
"Trust is at the heart of what we do. Our customers and clients want to know they are doing business with a financial services company that they can trust; that all our associates will treat them fairly, communicate forthrightly, and make clear, honest and ethical decisions. Trust is crucial to the value we provide our customers, and it’s fully expressed through the combination of our Core Values and our Code of Ethics."
I am looking for an attorney to file a lawsuit against Bank of America. Please contact me.
I had a 5 yr. Mortage with boa. It is my 5th yr. Should od been payed off june 2010. We had a sickness and asked for lower payments for 2 months, they said they would put the payments at the back of the load, so instead of june 2010 to be payed off it would be in nov. That was ok with us. Now they send me a intention to forecclose. Anyway when I mcalled them got nowher till aa nice lady at our local bank called tem, and got me to speak to a surperviser. Well I had a hard time finding her and she did call me back.In the mean time they said I was late with a payment and the loan was settled in june but I owe the rest of the money that was put on back of loan. Anyway another lady said that it was a misstake on there part, that I was not behind and have to look into what happened. But they are sending my check back. So sorry for the mix up, but I still owe money to the, all we want to do is send them the payment we send brfore. But it seems noone knows what is going on and will et back to me, noone has yet. I never got the payment back they said they were sending, or how much I owe them nothing. I kept telling them I was never behind in he 5 yrs of the loan. Now do I sent them a payment of what I sent before or what.
Barb sewell, nj
Don't believe the new commercials for " Bank of America" they will lead you to believe they love puppy dogs, children, apple pie, and are there to help, etc.
They took over my loan- didn't pick them, told me they found an error after paying two years into my home loan - That now I must pay an extra mysterious $300.00 extra a month (Wonderful!!) I knew what I could afford & signed loan documents with a different bank, but now I'm trapped with being ripped off by them each month. I'm now two months behind and will probably have to lose my home (THANK YOU BANK OF AMERICA), better yet if your late you cannot send payment by mail or on-line you have to call it in and do it by phone ($30 phone fee - only way to make payment) that's on top of the other fee of $200 for it being late. I know they say the banks don't want your real estate, but I'm not convinced.
I have no explanation on the extra $300 which threw everything off, additional they will do everything NOT to modify your loan- they will tell you to eat less food, use less electricity (REALLY NOW!) and the person on the line will sound like a teenager who still lives with his mom and doesn't have any reality of what it's like to pay basic bills. Bank of America's only interest in you, is the interest it gets off you!!!
I have been trying to get approved for a hamp fha program for a year now every reason in the world why fax wasnt sent paperwork was not signed ! I have done everything i was asked and still there is a payment of $1700 that includes taxes and escro.. I have lived in this house for 14 years and do not plan on leaving 31% of my income is a $1100 dollar payment that i can afford and i will never be late !! I tried myself and now hired an attorney i have been told that an in house modification is what is being offered from $1738.66 to $1701.00 ??? 6.35 % to 5.00% plus $1900 up front in 5 days ?? assumming i got the $1900 $1700 i can not afford ..my house is worth 200k i owe 225k i would really like to stay here my kids were born in this house i was told by a friend of a friend that i should support "I support the John Wright Vs. Bank of America lawsuit"
I just want some help please
I went to check the balance on my checking account and noticed that it was -850, 000 dollars. I called customer sevice and it turned into 1.5 hour and 5 different people telling me they couldnt understand it. I finally got ahold of someone from the fraud department that said the bank decided to end the relationship based on something from my credit report. I was never notified of the attempt to close my account and now i have to go without my funds (over 5000 dollars) for 15 days to process the closure. I have been a loyal customer since 2005 and this kind of business practices people should start paying attention and let everyone know never to use this bank. They obviously do not care about the individuals that made them to what they are today.
Signed a pisted off American
Bank of America ripped me of legally!
I complained to them so many time, but never heard from the, the survey that they send you is just a bogus one, i put
my email address, phone and name for somebody to contact me, but they never did.
I lost my house in a national disaster, After the insurance paid me, i had to give the check to the bank (at that time
Countrywide), they gave me 1/3 of the proceeds to start rebuilding, and told me the 2nd and 3rd proceed will follow
when i started. Bank of America bought Countrywide. after that they gave me so many problems for issuing checks, that i
had to borrow money from family and friend to get my rebuilding going. They kept more than $160, 000 of my money in a so
called escrow account for more than a year and paid me less than $3 interest on it and at the same time were charging
6.5 percent interest on my mortgage!! I wanted to pay off Coutrywide at first and when it get the time to rebuild get a
construction loan with a much lower interest rate on the money that i was getting, not the money that i would be
getting! But Countrywide promised that their payment would be very easy and I shouldn't mess with it. That wasn't the
case when BOA got the loan. Anyways I lost more than $15000 in interest alone. Not to mention that every time BOA sent
me a check, they would put a hold on it at BOA, on their own check! Once I got a check for $10, 000 and took it to BOA
in Camarillo and wanted to cash it, the would give me just $1000 in cash! They said I should have called three days in
advance for getting cash. Can you believe it? I do have the name and days of all these incidents. But nobody listened
to me, ever. So my suggestion to you, if anything happens to you house, and you get a check from insurance, payoff the
bank, so you don't have a mortgage payment interest for a house that you don't have for a year or two when your are
rebuilding. I don;t know who are these lawmakers that make law for consumers that require them to give their insurance
proceeds to the bank, and not to get any interest on it, but at the same time pay interest for same money as mortgage
to the bank, and go through so much hassle and beg for your money that the bank is keeping! In a so called escrow
account ( supposedly the bank cannot touch the money, give me a f..break!).
My husband was in the middle of switching jobs and we had just enough to get by and after $300 in overdraft...
Bank of america fraud of benefits
I filed for the cardholder security plan with bank of america.
This service I have paid for the last 6 years.
Now after being laid off in april 2010 I activated the benefit was approved for 15 months.
I have been not only been faxing one of the benefit managers of the benefit department directly the paperwork required each month but have also sent a mailed copy to the benefits department with a tracking number.
I phoned to follow up on the status of my benefits and the representative informed me the paperwork had not been received... So I faxed and call to comfirm receipt of the paperwork.
Now I receive in the mail a notice the maximum number of payment cancellations has been reached... What??? Really and at the end of this notice thank you for being a valued customer...
I had changed my morgage to another bank and will never engage in any finicial activity with bank of america. Personal or business accounts. When I return to the corp world I will never recommend bank of america or use the for any corporate business.
I filled out an online application for a new mortgage and got pre approved. The problem started after i received the packet from them. I sent all the documents as requested. They started questioning about some transactions that I had made in the last few months. I tried to get the documents for that. They said they were not satisfied with them. Finally they said all is fine and that they needed a "signed letter about my birth date". Seriously, i asked after I had sent them a copy of my dl, my passport and my birth certificate. I sent it anyways.i did not hear anything at all until i asked my agent to call about 36 hours before closing. They came back saying now they had a problem with the appraisal. the same appraisal company that they had asked to do After i had asked my loan officer about it and he had said everything was fine.Then they said they will do an emergency appraisal the next day so that i could have my closing on the day scheduled. NOTHING, NO ANSWERS. I had to extend the closing. I finally decided to apply with a local bank.(they got it approved within a month as promised). Anyways later when i call them to cancel my loan app. the manager says that it is in review and that I should get the results within a few days. A week went by with no answer. After i got my loan approved with the other bank, The same day i get a call from a lady saying she will be my new loan officer. I tell her she is the fourth person that is handling my case withing the last month and that i have got my loan approved through another bank and to stop wasting my time and their underwriters time. I have been a customer for them for 7 years and the only reason i went with them was thinking it would be easier since they would have my records and financial statements. It has been really ridiculous, Especially"signed birth date letter". even they did not know what they wanted when i asked. they asked me to write a letter saying i am so and so and that my date of birth is such. I am going to be taking my business somewhere else after this type of service.
Description of complaint:
would you like to hear about how they are making money off supposedly helping people with "Home loan modification" programs? Trust me this is as concise as I can be; A year ago I asked to be late on 1 payment due to a change in my pay period. They signed me up for a loan modification through the "Keeping Home Affordable" program and told me I qualified in the first phone call and that it would lower my payments, I said OK and they said my packet would be there in 6 weeks. That was a year ago, after a year of me continually calling them (I could not even tell you how many times I called and how many people I talked to... all the way to the CEO's office!) I kept sending them money each month even though I was told I didn't need to by some and told the opposite by others. My online accounting (my only source of information on my account)did not show my payments made until I raised hell last fall and then some were all credited on the same date and they still were not labeled payments but MISC, I have filled out the loan modification papers and documentation twice without any confirmation of receipt except from UPS, and still there is no record of the money I have sent them since and the modification is still not complete. I have called my " so called workout negotiator- Terrance Holt" uncountable times, you cannot leave a voice mail it routes you to a customer service rep. who knows nothing! After a some random sleazy guy showed up at my home and handed me a hand written slip of paper telling me to call BOA Home Loans about my foreclosure (what?).. I finally kept calling till the "workout negotiator- Terrance Holt"answered his phone extension last week and he told me he had "closed" my loan June 30th, I asked why my online record still showed me in still in arrears and my payments are not posted and WHERE IS MY MONEY GOING? he said it was in a "special account" I could not see!. Every time I talked to someone (including the CEO's office) I asked for written documentation of what they were telling me and they would say they could not provide that, I would ask for their email address and they could never give one. My credit reports shows me as not having made a payment for a year! My questions; Why couldn't I just be late one month? Where is my money that I have sent almost every month for a year?(the only time I did not send a payment was the months immediately following my "approval of my app" and was told NOT to) the answer must be that they are making money off this process...Who is making money off my money? How is it possible that at the end of this process, I owe MORE than I did when I bought the house 2 years ago? Why can't I get a straight answer in writing? When am I going to get to see in chronological order penny by penny, what has happened to my account? Who is going to fix my credit report? I am sending this to the CEO's office and to a consumer advocate, I think they BOA count on we consumers being ashamed of our financial situation and not wanting to complain, well I am DONE with that. thanks for listening