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Bank of America
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Bank of America Complaints 1565

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9:41 pm EDT

Bank of America mortgage

Every year we receive an analysis on our mortgage account stating that our house payment will be going up (which we expect) however Bank Of America has completely changed the amount! We have in writing that if we pay the escrow shortage of $115.28 by July 18, 2019 then our payment will be $765.38. We called in on Friday July 12, 2019 to make the escrow shortage and then we were informed that we needed to pay $198.00 plus some odd cents and the new payment will now go up to $774.99! This is false advertising, bait and switch and other things I am sure! I am making a formal complaint about this ...we have had nothing but trouble and fights every year in June when this analysis comes because they always want to hike the payment up way more than it should be. I don't understand how this company can get by with increasing the shortage amount as well as the monthly payment when we have in writing what it would be! He tried to tell us it had something to do with our insurance however this letter does not say anything about these amounts being contingent on what our insurance comes back with in August. The analysis was done in June and only done once a year so how can they analyze it again a month later! I can understand (and fully expect) that it will go up again for next year but this insurance amount should be applied to next years new payment not this years! I will gladly provide you a copy of the letter we received spelling out what the new payment should be prior to, the bait and switch!

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3:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America refund of funds which are on hold since last 8 months

Hi there,

Greetings for the day. Hope you are doing well at your end.

Firstly I would like to give you all my details so that it will be easier for you to fetch my records and you may work faster to resolve this issue.
Name :- Sumit Aneja
Account Number :- [protected]
Contact Number:- [protected]

I would like to raise your concern towards the issue that took place on 22nd of may, 2019. We are having a small business account with you. On October 17th, 2018 your merchant account team hold our funds and promised to release it after 6 months. Then after 7 months of hold they released the funds and transferred to bank of america bank account, that is mentioned above. I have attached screen shot as well for the same as a proof. I have sent an e-mail for the same to our relationship manager, her name is Jessica Londin. Her mail id jessica.londin@bankofamerica.com . I have been taking follow ups from her since 26th may, 2019 but she hardly replies and said that her associate will take care of these funds to get transferred into my bank account. Her associate's name is Richard Lasky & her mail id is richard.lasky@bankofamerica.com . She never bother to reply on this issue. I have been calling Ms. Jessica Londin 10 times a day but it's all in vain. I haven't got a prompt reply till date that when this amount will get credited into my bank account.

One more issue I am facing is that my online account is blocked and I could not access this account anymore. Is it possible that you may deliver a check of this amount at my registered address so that I can deposit it manually into my other account or get cash from bank. Please, please & please, find a way out for this as I am looking forward to this amount & I am in big need for this hard earned money.

I shall be very grateful to you & hoping a fast revert in this case. Kindly do the needful as it's been one and a half month I am waiting for this to happen. I hope I will be treated as a valuable customer of your bank & I will get this sorted out ASAP.

Regards,
Sumit Aneja
Call :- [protected]

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8:33 pm EDT

Bank of America auto loans

June 20, 2019 at the BOA in Hixson, TN paid off my auto loan with cash. Was told by the employee that I would receive the title in 7 days and confirmed my address. A few days later I called customer service to verify they had the correct address and make sure my old address was not on my account. They assured me it was being sent to my current residence. July 1, 2019 I called customer service to check the status. They told me it had been mailed and should be receiving it, once again confirming my address. (I have now sold my car and new owner is waiting on the title.)

July 3, 2019 I go to county clerk to just ask for a duplicate title. They inform me that the lien is still on my title. I immediately go to my local BOA. I ask for the lien cancellation document. The man helping me has to call customer service to ask what to do. They inform him that lien cancellation papers cannot be sent out until 10 business days after the title was mailed. But, I should be receiving my title any day. That is when the employee on the phone tells me that the title was sent to MY OLD ADDRESS. The man says to call customer service when the 10 days has passed and they will mail me the information I need for the lien cancellation.

I call the morning of the 10th day (July 5, 2019). I'm told I cannot get a copy of my title, but they will submit a request for the lien cancellation document to be mailed and that it will take 7-10 business days to be completed and then another 5-7 days for mailing! BOA will also not electronically cancel my lien through the state system and are making we wait. No one was apologetic or offered to do whatever it took to help me even though this was their mistake. Even talking with a supervisor was a waste of time. This is unacceptable. I will never recommend them and certainly will never do business with them again!

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2:51 pm EDT

Bank of America online loan services

Application number :[protected]

I was recently declined a business loan due to unsatisfactory payment history. I have a credit score averaging 742-753. I had 1 late payment in 2011. That was the last derogatory remark on my credit history as far as payments.

Since 2012 all payments have been received 100% on time. Just checked again. I check my credit report often. There is no way my credit report was even reviewed.

Poor Poor practices

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1:31 pm EDT

Bank of America money out of my account with no one telling me where it went

I have previously lodged a complaint with a woman Carrie called me leaving me a message about the prior complaint I lodged. She left a contact number (her direct number), in which I have been calling back several times a day trying to get back in touch with her. I keep getting a recording stating the "the person your trying to reach is unable to take your call at the time and does not have a voicemail set up. Please try your call again at a later time." This is not professional at all. I have had $197.33 taken out of my account. I am tired of the terrible customer service. I was initially told the money would be back into my account within 3-5 business days. Here I am 21 days later, which mind you it is an escalated case, with no type of information as to where my money is. I have contacted the company the money was suppose to go to, they received the money when I paid it, not when your bank deducted it from my account. Now that I have done some research, I am seeing there have been changes make to my monthly statements. They are not as they were sent to me. I am filing a complaint with the Better Business Bureau. I have been with your bank for almost 11 years. I have read many complaints against your bank. I now wish I would have never opened an account with your bank. A lot of my monthly statements have been altered. This is not good customer service. I wish to speak to someone who gives a crap about their customers. You all cannot keep taking peoples money and jerk them around when they call to find out why. I have been told so many dates on when the money will be back into my account, and I still do not have it. I am now wondering just how much money your bank has taken from me over the years. I would have thought with having an account with a bank that my money would be safe and this is not the case, not at all. Please have someone, a legit person with a call back number that works call me. My name is Patricia Garris, my number is [protected]. I will be waiting to hear from a person who is supposed to care about customer service.

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Update by patriciagarris
Jul 15, 2019 1:03 pm EDT

I see your bank sent me an employee warning letter. What is this for? Your company should be able to determine what type of write up for your lame employees. I do not know what to do with this. I still have not received my money and still very unsatisfied. I have contacted the company your bank says has my money, and they have not received any money other than the one I paid with my debit card almost a week prior to you all taking this money out. VERY DISSATISFIED CUSTOMER!

Update by patriciagarris
Jul 08, 2019 1:33 pm EDT

I need to have someone call me about this situation. I am filing a complaint against your bank unless someone calls me and I get the money back your bank does not seem to know where it went. This is the worse bank I have ever dealt with.

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1:06 pm EDT

Bank of America boa closed my 2 business accounts for no reason

I have been with BOA since they swallowed up I believe it was nations bank. I received a letter that said they were closing my payroll account for no reason. I just ordered 6 months of checks which i am now having to eat. I did everything they requested as far as positive pay and ACH positive pay all of which cost over 1, 000.00 a month in service charges. They are causing such a hardship i am just worried about finding a new bank ordering checks and having everthing in place to pay employees and paying taxes with new account in place and pin numbers.

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8:55 pm EDT

Bank of America overall customer service

their is one teller who just stares at you and won't assist you at all, this branch is terribly mismanaged there are always 1 or 2 tellers and 10 plus people in line the employees, just walking around clueless and don't manage a thing or dont even bother to jump in to help, they clearly don't care about customers and have undercut staff for their convenience. 4000 N Federal Hwy, Boca Raton, FL 33431 that's the location

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2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America flood insurance

Bank of America Corporation has sent two conflicting letters to purchase flood insurance in two days for my property located at 22733 N 2860 rd. Kingfisher, OK. According to FEMA maps, my home is NOT in a flood zone. I have called Bank of America Corporation to dispute their request and uploaded the FEMA map at their request. My home is located west of the flood area and at a higher elevation. See pictures of letters attached to complaint/uploaded. I also called FEMA to confirm my property location and zone.

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Update by cice2860
Jul 05, 2019 12:23 pm EDT

#[protected] I have received a notification for property Rt. 3 Box 12A Kingfisher, OK 73750 that I must acquire flood insurance. According to FEMA flood maps my home is NOT in the flood zone. My home is located west of the zone at a higher elevation (Zone X).
https://msc.fema.gov/portal/search?AddressQuery=22733%20N%202860%20rd%20kingfisher%2C%20ok%2073750#searchresultsanchor
I have contacted [protected] to enter a dispute. Also, FEMA has been contacted for a LOMA/LOMC. A FEMA map was uploaded to the Bank of America "ihavefloodinsurance .com/bankofamerica website

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4:17 pm EDT

Bank of America terrible customer service

I have been with BOA for over 10 years now. I have not had any issues until now. I set up an automatic payment with Verison. I made my payment early, not knowing I had to call Verison to cancel my initial payment. I called BOA right away when I saw they took the money out of my account, they added a $35. NSF charge to my account. The representative was really nice and willing to add a temp credit to my account in the amount of $197.33. He stated he would be emailing me the documentation to download, sign and email back. They never emailed it to me. Instead they mailed me the documents. I received them 3 weeks later. I did not notice there was documents that needed to be signed on the back. What bank does this. Almost like they wanted me to mess up. I did sign and date on the bottom of the page and returned. I received the same papers 2 weeks after that the same exact papers. I did the same thing. I never received any notification of the claim. All of a sudden 2 1/2 months later, they take the money out of my account again and adding the overdraft fee again. I called, they stated they did not receive the documents. I told them I sent them, they said due to the fact I did not sign in the right place, they denied my claim. I at that time went to the branch I deal with. The printed out the documents, I signed in the correct spots. They stated it was escalated and it would be 3-5 days and it would be back into my account. Here I am almost 3 weeks later and they have not put the money back into my account. I called Verison, and they said they never received the money, I checked my statement, and it doesn't even show they took the money out. They are covering their tracks. I contacted one of the CEO's and left a complaint. She called me 2 days later. I was at work and could not take the call. She left a message, so I called back. Funny how she is a CEO and she is not available to take my call and does not have a voicemail set up. I have called several times and still no luck. I will close my account with this crappy POS bank as soon as my money is refunded, if ever. I am contacting Consumer Affairs about this matter if there is nothing done about it soon! Stay away from this bank. They are theives.

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7:28 pm EDT
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Bank of America atm deposit

Warning do not Bank with Bank of America. I made a cash deposit at a branch and thier ATM went down in the middle of the transaction. I filed a claim with them immediately, and they had there ATM back up and working in two hours. But they tell me I have to wait up to 2-10 days for a provisional credit, or up to 45 days for them to investigate. What a bunch of CRAP. You going to tell me it takes that long to verify my deposit. It's their ATM which they have more control over, more than us the consumer.

I'm looking for a new bank that works for their customers and not a Corporation that rips you off, and expect for you to put your life on hold. For thier equipment failure.

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6:06 pm EDT

Bank of America horrible customer service from bank of america claims dept and inaccurate information lori or laurie in claims dept tennessee

I noticed an unauthorized charge on my debit card. A company I had made a one time purchase from had charged me for what I do not know, about a month after the purchase to which I had agreed. I called the Claims Dept and spoke with a nice elderly woman in Tennessee who said she had to transfer me over to someone who could handle the dispute. I, of course, had to give all my information AGAIN, which is a hassle, but the woman I was speaking to now was unpleasant. Before I barely started explaining the situation she was interrupting me and forcefully stating back to me what she thought to be the situation but she was WRONG. I corrected her over and over again and she said she would put "my information, although it was inaccurate and false and incomplete" through as the claim and I'd just have to see what happens with that. I told her I had made a purchase prior to the unauthorized charge, a single, one time only, NOT recurring, NOT A SUBSCRIPTION, NOT A "have to cancel prior to trial membership running out" type of deal. I made ONE purchase. I DID NOT GIVE PERMISSION OR SIGN UP FOR OR AUTHORIZE ANYTHING ELSE FROM THIS COMPANY. She said that was not true, there was no previous purchase and so obviously I made THIS purchase or how else would they get my debit card information. She was RUDE, UNPROFESSIONAL & THE MOST UNHELPFUL "CUSTOMER SERVICE" PERSON (I'll use that term loosely as well) I have ever encountered. I asked to speak to a Supervisor. She stated that was not going to happen. I lost it and told her to "F off" and she hung up on me. I looked at my bank statement and LO AND BEHOLD, 21 DAYS PRIOR TO UNAUTHORIZED CHARGE IS A PREVIOUS CHARGE FOR THE EXACT AMOUNT I'D TOLD HER TO THE EXACT SAME COMPANY. RIDICULOUS. That is a waste of space, a waste of salary and a complete waste of everyone's time. Her name is Lori or Laurie, out of Tennessee. And her customer service skills SUCK. I called back and filed a dispute...we'll see what happens. I am surprised by this incident, I had to file a claim a few years back and it was LITERALLY painless. Excellent service. Could not have been handled better. Today, because of her, I needed my blood pressure medication. She should not have a job in service. Of any kind. The WORST. Hope she reads this.
Amy Skinner
[protected]
(this card has been canceled due to claim)
809 W. Laguna Dr.
Tempe, AZ 85282
480/255-8340
[protected]@hotmail.com
First authorized transaction 05/07/2019 $4.97
Second UNauthorized transaction 05/26/2019 $69.97
HBWELLNESS is the company

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2:08 pm EDT

Bank of America trying to close my account from the united kingdom

I have tried for several months to close my BofA account and to get the check balance of the account sent to the UK.

As I am in the United Kingdom and do not have a US cellphone I am unable to use the Surgard system to implement the above action. Having spent many hours going through various call centres I was advised that the above had been sorted out and that a check for the balance would be sent to my UK home address. This did not happen, and I only received a letter requested that I complete a USA format form (unsuitable for the UK) and get it witnessed and sealed by a notary (which would cost me money and inconvinience). The letter did not state the address that this form should be sent and for whose attention.

Can BofA look into this and advise why I have to keep advising you who I am when you have corresponded with me at my UK address for years, and why your systems are totally USA centric and do not assist customers that reside outside the UK.

My name is Pauline Beale and I live at 34 Westerdale, Thatcham RG19 3XA United Kingdom. My account related to the BofA branch in McNab Road Pompano Florida.

The above detail should give you sufficient detail to trace my account and verify my identity etc my email is [protected]@yahoo.com

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7:29 pm EDT

Bank of America credit card

I have 2 credit cards at Bank of America. I noticed the card I was using had a high APR now. My credit is excellent, so I called to have them review/lower it. They agreed to lower it. I noticed three days later that the change was applied to the wrong card - the card I wasn't using. I call the credit card customer service department to have them correct the mistake. They said they had no way to fix it, because they couldn't contact the department that does it, because they don't have their number. I have to have an offer available to do it. Naturally I don't have an offer available, because it was just used to make the change. Unbelievable. So, I'll be transferring my balance to another card and closing these. Ridiculous.

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4:42 pm EDT

Bank of America prepaid edd debit card

Hi so I'm trying to get my western union confirmation number and I've been on hold for over 2 hours! I've made multiple calls, I've even called from other phones simultaneously with in regards to my phone.
Heck I'm listening to the hold elevator music right now as I write this email!

I have 2 separate calls going out on my iPhone right now too...
This is ridiculous

I called earlier around 9:30 am talked to the lady and she was able to get my funds transferred to western union because my Edd Debit Card wouldn't be here for another week and I need the money now so she told me. To call back at 12 pm which was to receive my confirmation number.

And I've literally been on hold for forever I don't understand

Can you please contact me immediately
Or just send the confirmation number
Please and thank you

My name is Dylan singer
My number is+[protected]

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6:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America billpay agreement non performance

Re: account number [protected]

According to Ensemble Senior Apartment management declaration the rent payment was not received by of the end of the day on 06/06/2019. I was charged with $75.00 late fees on 06/06/2019 in accord with rent payment delinquent policy and yet I was required to deliver with the Cashier Check rent payment and late fees at earliest date and time possible in order to avoid additional $10.00 per day thereafter.

In reference to my Billpay policy agreement with BoA the actual payment due date delivery was scheduled on 06/03/2019 or 2 days prior due date for late fee charges. Since I'm not in control of nonconformity with actual delivery, I'd like Bank of America to reimburse me late fees or negotiate with Ensemble management to waive late fees charge.

Please advise when the funds were withdrawn if funds were delivered on same date - 06/03/2019, according the information received with BoA reminder dated May 29, 2019.

Best regards,

S. Pashkovsky

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5:18 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

on june 6 at about 12:30 pm. I was in one of your banks to deposit money into a new account I had opened. from the moment that i had got into line I reconized the funny looks from the tellers. there was no customer service as will be right with you, just one moment, nothing only these crazy looks. the reason why i know these looks are familiar is iv been a...

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3:13 pm EDT

Bank of America my credit was harm bank of america card customer service notation

June 4, 2019
The Bank of America Po Box 982234 El Paso Texas [protected]
Subject: Bank of America Card /Customer complain:
The Customer Service : The complain Division and Customer Service Department
I was disappointed with the outcome of the credit matter in my account. Upon receiving your letter dated specifying that I have the my delay payment which made a bad record to personal credit.
This what happened: 1. March 9, 2019 I made a payment by phone ofmy Bill *$ 72.33 using my Capital One Checking that was stored in my bank accout record system. Mach 13, 2019 I called BAC that I have an Emergency trip t the Manila on March 14th returning May 12th, 2019. I specify to them that I will not be using this card for that given period of time. I urgently request the customer service to give any outstanding transaction that might be bill to me for April payment date so I can pay it now in in advance. The Cust. Serv. said there's no outstanding transaction. We came back May 12 and start checking all the Bills, statement, etc. and notice the problem in my account.
I call the BA Card Dept. and spoke to Kaycee the customer service and asked why the payment was returned. I requested Her to check the reason and specified to Her that I have been using this checking account that was stored in the Bank record system always in paying my bills and it's alright except now. I asked Her to check the check number and read it to me. We found out one the number was wrong. Surely I told Her that my bank will not honor that. It's the Bank employee who made the mistake in processing the payment with wrong checking account number. It's not my mistake and She agree . I request her to correct the record submitted to Credit Bureau, She said she will . I also asked How much do I have to pay She said $ 75.00 so I paid with the same checking Account. I have known later that balance was $ 84.59 with the returned check $ 72.33 and $ 12. 26.00 the transaction made on Feb. 12, 2019. This $ 12.260 should have been paid also on March 13, when I specifically request what ever outstanding transaction before March 13 so that I should have paid in advance . This what I do on my other account. { Credit cards / insurance/ property taxes, etc. } I pay all in Advance before I leave. Actually once I used the Card to purchase and was approve, right away it will flag to my account. Thereby it will automatically be register to the account on the same date.
May 25, 2019 I receive the letter from Bank America indicates that no bank error was made and payment record is valid and will not be removed. "30 days past due in April 2019" I di-s agree with this Bank statement for the reason that its's the bank employee mistake in processing the payments. for what ever reason and nobody was doing the effort to check. It should have been corrected and be reprocessed ( re-send with the correct check number). I never thought that this easy problem to solve this will cause my name to be dis-credited. May 28, 2019 I have called the Trans Union, Equifax, and the Experian and explain exactly what happen. I also request them to file a disputes that I do not agree what you (the bank) statement that I was delayed in my payment that gives a bad record on my personal credit Rating.
I also called the Bank OF America Customer Service, explain what happened I told I disagree with report and request to file disputes on this matter. .
Your understanding with regards to this matter will be appreciated. Thank you

Very Respectfully;

Artemio R. Reyes 15 RUSSELL AVE., NUTLEY, NJ [protected]
cc. trans Union, Equifax and Experian Credit Unions bcc. file

NOTATION : ( see the full explanation Above )
1. May 9, 2019 - payment was made: Please Noted that fault was made by employee of Bank of America who process the payment using the wrong Checking account Number. Nobody do the effort to check and correct the mistake. This checking account number was store in the Bank system and it was alway use in paying bills.
2. March 13, 2019 I called the bank to place a notation n my account that I have an emergency travel on Mach 24 Returning May 12. I requested the card customer service to give any /all outstanding transaction on my account ( that must be after the cut of date from February to March 12, 2019 ) that may be included in my April 2019 Bill Statement. The $ 12.26 should have been paid in advance
3. May 15., 2019. After discussing with the customer service I asked how is my balance after the mistakes. She said just pay $ 75.00, it should have been $ 84.59 ( $ 72. 33 returned payment plus 22.26 purchase made on Feb. 12 ) . 4. This is the only bad issue in my credit report, I have been maintaiening my credit to excellent standing and Everything is on good standing except this Bank Of America card problem issue.

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1:44 am EDT
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Bank of America mobile app locked out

Why my mobile app always got locked out! This causing a lots of problems to me about why it always keep happening restart all over again so fast, about why my mobile app always got locked out? I dont even know why this always keeps comes up happening all over again so fast. I need your phone call to go talk about this. I always need the reason why my mobile app got locked out cannot login.

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Update by eleanorYwong84@gmail.com
Jun 02, 2019 1:47 am EDT

How come i dont recieve any emails from bank of america about my mobile app got locked out? Im wondering why

Update by eleanorYwong84@gmail.com
Jun 02, 2019 1:46 am EDT

How i didnt recieve any email from bank of america about the reason why my mobile app always happen so fast got locked out cannot login

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9:56 am EDT

Bank of America credit card fraud

i arletha williams, very upset with bank of america fraud dept customer advocate, due to a dispute i have called on several times, and people have been very rude and unprofessional about the nature of this situation, i was told to send in verication that i was hospitalized during the fraud and that will take care of my complaint, but that wasnt the case im a dialysis patient and sent in supporting documents of such and sent in info on hospital stay which privacy of mine was shared on why being hospilatized not fare to me to deny me of such when proof was summitted that i had nothing to do with those charges and they accuse me of such, with a phone call with such base in her voice and such harassment, and just gonna accuse me of such when i dont know or have any knowledgement of the person who did this to me when i was paying my account of never spent those large amounts on my card, and very unhappy with bank of america treatment during this matter and i ask for this to go to hire up and nothing been done but same nasty treatment im gonna share this experience with social media on how bank of america take care of there customers when being a victim of fraud this need to be handle im not paying for what someone else has done pls contact me [protected] arletha williams

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Update by Arletha Williams
May 30, 2019 10:02 am EDT

need someone from corporate to contact me about a serious matter and behavior of your company [protected] management big boss hire up kinda person thankyou

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Sandy Kimberlin
, US
Jul 21, 2019 11:43 pm EDT

I got a notice in the mail from bank of america it came off as a citizenship notice to me said if they didnt receive it by thevfifteenth of august thry would shut down my account, i was born here in this countryi have a birth certificate to prove it.

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Sandy Kimberlin
, US
Jul 21, 2019 11:38 pm EDT

My name is Sandra Anderson, they sent me a notice in the mail the other day it came off like a citizen ship form, ive lived here all my life, it was asking is that my real name what country am i from whats my adress how much money do i get paid a month, said i have till august 15th to turn it in or they will shut down my account, one of their managers i went up to her told her what my issue was i had lost my card at walmart so i told her she kept asking what id i had i told her i had none at that moment then she said i csnt help you didnt offer me a new card nothing so i called the 1800 number for them to send me a new one, this woman was horrible to me.

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12:10 pm EDT

Bank of America still no response to my last complaint

Its been 6 days and ive still have response to my last complaint, will i be helped or will i have to lose my payroll deposit to overdraft fees which i feel i shouldnt have to pay it has nothing to do with feeling like you should, suppose to, or have to help me . it has everything to do with the fact that im a customer and im being treated like a bad person . and im not my previous compliant was filled on may 23, 2019 and has yet to be fixed or answered to and since then there's been a block on my account and yet what was once a $600 overdraft fee is $800 how when i cant even use card, please help its unfair to me and anyone this situation we work hard just as much if not more then you do . and my account is still not lined the right way i have recipets to prove it i recently took one to the bank and got $245 reversed in overdraft fee's i will gladly go back and do the same but what good is a corporation if you let all your smalll time employee's do the job for you . if no further action is handled ill will attempt other ways .

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About Bank of America

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Bank of America is one of the largest financial institutions in the United States, with a history that dates back to 1904. Today, the bank serves millions of customers across the country, offering a wide range of financial products and services to meet their needs.

One of the key strengths of Bank of America is its commitment to innovation and technology. The bank has invested heavily in digital platforms and mobile banking, making it easier than ever for customers to manage their finances on the go. With features like mobile check deposit, online bill pay, and real-time account alerts, Bank of America is at the forefront of the digital banking revolution.

In addition to its digital offerings, Bank of America also has a strong network of physical branches and ATMs. With thousands of locations across the country, customers can easily access their accounts and get help from knowledgeable staff members whenever they need it.

Another key advantage of Bank of America is its wide range of financial products and services. From checking and savings accounts to credit cards, loans, and investment products, the bank offers something for everyone. Whether you're looking to save for the future, buy a home, or invest in the stock market, Bank of America has the tools and resources you need to achieve your financial goals.

Overall, Bank of America is a trusted and reliable financial institution that has been serving customers for over a century. With its commitment to innovation, technology, and customer service, the bank is well-positioned to continue to meet the evolving needs of its customers for many years to come.
How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

Overview of Bank of America complaint handling

Bank of America reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Claim # 240213543968 was posted on Apr 9, 2024. The latest complaint Edd unemployment stolen funds was resolved on Oct 03, 2023. Bank of America has an average consumer rating of 2 stars from 4573 reviews. Bank of America has resolved 457 complaints.
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  1. Bank of America Contacts

  2. Bank of America phone numbers
    +1 (800) 432-1000
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    40%
    Confidence score
    English
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    88%
    Confidence score
    Spanish
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    Credit Card Issues
    +1 (800) 214-6084
    +1 (800) 214-6084
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    Vice President Bank
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    More phone numbers
  3. Bank of America emails
  4. Bank of America address
    100 N Tryon St., Charlotte, New York, 28255, United States
  5. Bank of America social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Bank of America Category
Bank of America is ranked 1 among 403 companies in the Banks category

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